Sleepingsolutions reviews

Sleepingsolutions reviews

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Terrible service, awful customer service, unreliable.

I would advise that nobody uses this company.
I ordered a bed through this company and used their specified delivery day service. I took the Friday off work to be at home for the bed. Half way through the day I rang sleeping solutions to check the status of my delivery. I was advised that the person who had loaded my delivery had only loaded two of the four packaged that the bed i ordered comes in, they aplogised and said that they would have the two packaged delivered for me that day and then would arrange for the remaining two packages to be delivered saturday morning. So a little annoying but no problems. However my bed didn't turn up on Friday or on the Saturday, not only did they not show up but the delivery company lied and told sleeping solutions they had been to our door and no one answered. LIE.

The customer service i received was terrible sleeping solutions had no ability to contact the delivery company or driver to resolve this and didn't seem to put much effort into trying, they were unapologetic, unable to deal professionaly with upset customers and even had the cheek to shout at me down the phone and hung up when I asked them for a refund. and this was apparently the manager of the company, they took no ownership of the problem and blamed on the rubbish delivery company they used, couldn;t answer why they used them if they considered them to be so rubbish

I would strongly recommend going elsewhere for your beds
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False discount offers, cheaper elsewhere

I found this company through Quidco offering 10% cashback, so overall they came out slightly cheaper than other retailers on a £300 order. Delivery took ages but eventually arrived. They then declined the cashback so now I have paid more overall for using a firm I had never heard of, tricked by their false discount offers.
I called their general enquiries and a director answered (huge firm then?) who refused to sort out the declined cashback or to even pricematch even though they claim to do so. She even slagged off the competitors website saying "their sites very shoddy, not something I would recommend". Well sleeping solutions is definitely not recommended. Trading Standards were contacted and the money has amazingly now been paid.
It turns out this is a small outfit run out of a little unit with no stock. Everything is drop shipped by the manufacturer which is why it takes so long to get to you. Fools playing at the big I am....
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cashback

after raising this as a query twice the cashback has now been paid

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About this company

Sleeping Solutions offer beds, mattresses, bedding, pillows and more from quality brands such as Silentnight, Sealy and Millbrook.

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Category

Sleepingsolutions is ranked 100 out of 109 in the category

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