Friendly and helpful staff, speedy and professional delivery service. Haven't built the bed up yet however don't foresee any problems when I do and feel confident that any issues that may arise will be dealt with swiftly.
Would definitely recommend.
Having been let down by another supplier, Sleepland Beds came to the rescue with a swift & efficient service along with a level of communication that I expect when I place a large purchase. The delivery drivers had done an extremely long shift yet still came as promised albeit late in the evening. I was kept informed all through the process and I and my son are very happy with the quality of his brand new big boy bed!
Thanks Sleepland, wont hesitate to recommend you!
I spent a number of months trailing the internet to find a suitable cabin bed for my daughter without the typical desk attachment . When I came across this product it fitted the bill perfectly. Customer service was great - I could select a week I wanted it to be delivered (we were decorating my daughters room so good to know I could specify after the carpet was fitted!) and they contacted me at the beginning of that week to confirm all was still ok for delivery and to provide an hours time slot. The delivery guys took all the boxes upstairs into the room which was an added plus. There was alot to put together and the estimate of how long it takes is abit under estimated but the instructions were clear and we now have a fab, sturdy, quality cabin bed. The fact that a normal mattress fits is an added plus. I am sure my daughter will love it as much as we do (once the room is finished and she is allowed in to see it!)
From a phone call to check some details to the final delivery the whole process was easy, smooth and quick!
The delivery was made at the allocated time and the boxes delivered straight to the room I was building the bed in.
The end product is sturdy and my 4yr old son loves his new bed...Thank you
Bed ordered over phone, very helpful service. Delivery slot emailed and delivered on a Sunday on time. Bed looks good, easy to assemble. A few rough edges on ladder and side bars but overall pleased with product.
I rang in and ordered over the phone as my internet was playing up. The sales guy I spoke to was helpful and then also gave me a discount for buying multiple items which I wouldn't have received online. The communication for delivery arrangement was very good, and was delivered when they had arranged. The bed was very easy to put together (as I bought a wooden bed with drawers). The mattress is very comfortable - I bought a Healthopaedic Silk 1000 Mattress and it allows for a very good nights sleep. Overall very good service and products, would definitely use again, and would recommend to others.
I would highly recommend this company to anyone, I got the bed I was looking for and only waited a few days delivery, I'm so happy with the quality of my little girls bed and she loves it too!! Thank you very much xx
the bed is lovely so the product is good.
Delivery people were fabulous and so helpful.
The instructions to make the bed are mad and the guidance for it taking 2 hours is ridiculous! It is impossible to make it in a small space which is why we chose the bed in the first place.
brilliant company highly recommended, great service and nice helpful-polite delivery men,good prices and high standard beds.
We would have no problems recommending Sleepland Beds to any of our family and friends. Great service, delivered quickly from point of order, arrived when agreed and easy / simple instructions to put together.
Our kids love the new triple bunk
EXCELLANT SERVICE ALL ROUND ORDERING, DELIVERY AND THE MIDI BED, NOTHING MISSING IN THE PACKAGING COMPLETE AND PERFECT. MY DAUGHTER LOVES IT SHE SAID SHE HAD THE BEST SLEEP EVER, EVEN THOUGH HER MATTRESS WAS HER ORIGINAL ONE, THANK YOU SLEEPLANDS FOR MAKING A LITTLE
GIRL VERY HAPPY.
We travelled up to chester from Derby as I wanted to check the quality of the bed. It wasnt a wasted trip as it was as good as I'd hoped it would be. With friendly advice I chose the matresses and it was all sorted quickly n delivered at exactly the time they said they would by a nice guy who actually knew what he was talking about.
The building of the bed was straightforward....very happy kids love it....theres4 sleeping there at the moment as its so comfy.
Only thing I would say to improve the strength of bottom bunk is that I feel it should have 4 supportive legs under the central beam under the slats not 2. Apart from that.....its as perfect as they come. Very grateful to find such a trustworthy genuine friendly company with a warehouse to view the goods. Cheers
a good experience with buying the beds but after sales not very good tool time and helpful a good quality product though.
The entire process from placing our order through to its delivery into the room of our choice was seamless and hassle free.
The quality of the goods (bunk beds and mattresses) fully met our expectations and are very good value for money. No more 'top and tail' for our 2 young (4&6) granddaughters. There first 'road test' saw them sleeping undisturbed through the night.
The email contact from Sleepland Beds was assuring regarding delivery. There predicted time and day for delivery was bang on. The 2 delivery men were very courteous.
Overall would recommend the use of Sleepland Beds to friends and family and to the wider world of internet shoppers.
I was very impressed that the bed I ordered was available within a couple of weeks. It was a shame that confirmation of delivery was not possible (even the day) until the Monday before it came on the Thursday. I was told I would get an email confirming this, but only after making a phone call late on the Monday did I get verbal confirmation. I then had to email to get written confirmation.
On the day of the delivery, I was very impressed. The drivers rang me to specify what time they would be with me and were extremely polite, courteous and helpful.
Unfortunately, within 10 days the lining on one of the ladder steps was peeling off. I emailed and was promptly sent a new step. The bed took me 2 days to make(admittedly I was on my own), but I read the instructions fully and knew that it would be virtually impossible to fit the new step without substantially dismantling the bed. When I asked for suddestions to this issue, I was told to read the instruction and a new site could be sent to me!
Really not happy and very disappointed.
I love the quality of the product we chose. The delivery was prompt and the guys were really helpful. The instructions to build the bed were really clear and easy to understand. The only negative aspect would be that the time of two hours to build the whole thing was given as two hours when, in fact, it took two of us about five hours. I would recommend this company though as their items are really good quality and my son loves his new big boys bed!
Fantastic quality, delivery & customer service brilliant, easy to put together. No Faults!
Would not hesitate to recommend the product or the shop.
Only reason it didn't get five stars is the handles on the bed are a bit rubbish and there are some pointers that if included in the instructions would help greatly.
Only very minor points but not quite perfect as five stars would suggest.
Little boy loves the bed.
We ordered our childrens bunk beds from here after being let down from another shop. We only waited a week and a half which is fantastic considering where we live. The beds came and the delivery men couldn't have done anymore. It took us a couple of hours to put together and the amount of storage is fab. Children were so excited to sleep in their bew beds. Thank you very much sleepland. Keep up the good work. Would strongly recommend
I ordered bunk beds for my sons as a Christmas present with the aim of getting them delivered as close to Christmas as possible. Sleepland Beds were accommodating in holding my order but as it happened I was able to take delivery earlier than planned. Their delivery service is excellent with an hour timeslot given as well as a phone call when they are about 20 minutes away. The delivery guys took the very heavy boxes upstairs for us. We will have a busy Christmas Eve putting the beds together but I was assured that even though we wouldn't be opening the boxes until then, if there were any issues they would sort them out and based on the service so far I have no reason to doubt this. I would recommend Sleepland Beds and intend on purchasing from them again when we look for a new bed for ourselves in the next few months.
Our experience of Sleepland was extremely poor and seems to chime with previous reviews, especially regarding the Neptune Midsleeper.
On building the bed we had concerns about quality and stability and complained immediately as what we’d got wasn’t what had been described. The bed had lateral movement, a lumpy matress, wafer thin end panels and stickers as the cosmetic finish on screw holes. Initially they were quiet apologetic but any gloss soon disappeared as calls weren’t returned.
We were eventually offered a part refund which they subsequently denied making and re-offered half the amount, after suggesting we imagined the offer.
Sleepland rejected our submissions and videos but wouldn’t come and inspect the bed. Neither would they comply with their obligations under distance selling regulations, they instead said we could only have a refund if we delivered the bed back to their warehouse at our cost.
After 7 months we got a refund under section 75 from our card supplier. This involved convincing a jointly liable third party to take the hit, so you’d guess our case had to be convincing. Most helpful was the fact that Sleepland had since changed their online advert and construction to deal with the stability issues that we had been complaining about – quote ‘ for more stability please use the bolt provided to attach the chest to the mid sleeper’.
We rued the day we bought from Sleepland and it really made us value the customer service and reassurance you get from [external reference]/[external reference]/[external reference]
Fantastic product. Really well made and looks great. The service was excellent too. Fast delivery and great communication. Overall we were really satisfied and would highly recommend Sleepland Beds. Great value for money.
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