I had a problem with the made to measure sliding doors I bought via B&Q, which was irresolvable according to their customer care department, (or should I say total lack of customer care department.) I then phoned Sliding Wardrobe World, and spoke with Amanda, Mark and Marie, their understanding and help with the problem was outstanding and I was able to resolve the problem, pay for the items I required, and get delivery the next day. Thank you all, I would thoroughly recommend this firm for its great products and service.
One phone call to the design department of Slidingwardrobeworld was enough to clarify any small issues we had. The designer was excellent and pointed out some a couple of measuring details we had not thought about. A concise guide of manufacture/delivery dates was given and a review of the delivery procedure. The doors were duly manufactured exactly to schedule and we advised of delivery. The chap that delivered the doors was very polite and helpful and took the doors up to the bedroom site. Unfortunatly there was a slight snag with a door mechanism but one e-mail back to the company gave suggested fixes and the promise of a replacement part which was promptly delivered and fitted with the help of photos they sent by e-mail. All in all a thoroughly satisfying experience..
It's easy to post a good review of a company and I can confirm that Sliding Wardrobe World are an excellent company to deal with and to highlight this I have recommended them to two colleagues at work who have also made purchases and been equally delighted with the service they received. I can only echo all the positive comments that have been made about the company, I too have dealt with both Mark and Marie and their customer service is faultless.
It's when you appear to have a problem that they really shine though. One of our wardrobe doors appeared to have a blemish in the glass and both myself and my partner had closely examined it and decided the mark was definitely "in" the surface, not "on" the surface. I spoke with Mark who asked for photographs which was no problem, he forwarded these to the manufacturer/parent company who decided they were possibly glue marks. Mark emailed the response to me within 24hrs and armed with this new information I had a really good scrape with the hardest fingernail I could find and sure enough the marks vanished in front of my eyes! Admittedly it had been suggested I tried hot water and a glass scraper which would certainly have made it easier. The important points here are the speed of response, the understanding, the politeness and the fact that had there been a real problem they had promised to ship a new unit straight away.
This happened much earlier this year, unfortunately my service is not as good as Sliding Wardrobe World's and I have only just got around to posting this.
I bought 2 sets of sliding wardrobes from Sliding Wardrobe.com and they are great quality. I was really stuck on how to specify how many doors and end plates etc. but the customer service department (Particularly Marie) were ace! I sent them the dimensions of the walls and ceilings and they did the rest.
The courier service that delivered the unit were also very helpful and did a good job, not sure if they are independent or owned by SWW though.
Perfect Service.... very happy to recommend to anyone!
I am very pleased with my new wardobes from Slidiing Wardrobe World. I ordered 2 sets of made to measure doors. The first was a 3 door set with one angled door and the other a 2 door set. I chose to construct the interiors myself which kept the costs down. Overall I saved at least 50% against what the established wardrobe fitters would charge.
I emailed and spoke to both Mark and Marie prior to and after placing my order. They were polite and extremely helpful and always came back to me when they said they would. I found the design tool on their website to be very helpful and Marie gave me sound advice during my planning phase to ensure that I got my measurements correct. I would advise others to triple check their measurements to make sure you get it right and if in doubt call them for advice. The doors were delivered within their quoted 3 -4 week time frame and the quality is excellent.
Installation was relatively straightforward for me (a competent DIYer) although a second pair of hands is advisable as the doors and panels can be quite unwieldy to move. I would certainly recommended SWW to others.
Considered several ranges of sliding doors and interiors both on internet and in stores. In the end we decided on SWW because they offered great value and products that suited our needs. Emailed Mark with queries several times prior to ordering, each time replies were speedy and useful and helped a great deal in deciding who to place the order with. Following delivery of 50+ parcels there were 3 very minor snags with handles, drawer runner and a shelf. All of these were dealt with speedily and with no fuss or questioning. During the fitting Mark was again more than helpful with tips on the finer details like soft close, clearances and tolerances etc. The products were comparable in price to B&Q etc but the quality far superior with thicker carcases, high quality fittings and all round finish. Packs even smelt of lemon when opened! Reassuring to see such good service especially when ordered over the internet.
Looked around and did lots of research into what doors to have and came across sliding wardrobe world and have been very impressed with the doors and the system. They look good and move super slick. Mark was very helpful with the whole process and helped with any questions i had. thanks again
Having done a lot of research, Slidingwardrobe world came out by far the best on all sorts of levels. The product was cheaper than B&Q, the design service on the web site really easy to use and when I had a query, the telephone response was first class. The company really wanted to help me get the right product, so I spent my money with them.
Ordered a set of two made to measure sliding doors recently and I have been very pleased both in the quality of the finished product, the service and the overall delivery time. The telephone advice i'd received was very helpful prior to ordering as were the samples they supplied me. The online ordering system was straightforward and the doors were received in 3 weeks. The installation is now finished, works well and looks great.
After much deliberation about how we wanted our dressing room to be fitted out, and a lot of patient advice from Mark and his team, we finally placed our order. We are grateful for the way we were treated and would recommend the company to our friends and family.
Everything to do with the transaction was very satisfactory (although the delivery was quite long for standard size items - I understand this is to do with consolidation of deliveries, so understandable to keep prices down). However the measure of a company is apparent when something goes wrong. This was the case with my order which arrived damaged and was only apparent when I unwrapped the doors. When I advised the Company of the damage there was no debate over the cause of the damage and rersponsibility for it just an immediate commitment to replace it ASAP and FOC. This was duly done and I now have the most superb sliding glass doors turning a dark alcove into a stunning wardrobe. Quality Goods. Quality Company. Thank you.
Great service with a friendly and helpful team ! always check your internal draws will pull out with smaller doors first ! Would be good to have a weekend customer helpline as this is when you get the work done! Very honest and reliable company ! Would definitely use again as they take the time to help you and are very interested in the customer, the best prices online and best quality !
From the moment I ordered the wardrobes on line the experience was great. I even had to call to ask a specific question about the fixtures and they were prompt, helpful and very accommodating. I was nervous about installing the wardrobes myself as I'd never done anything like that before but even their instructional videos were clear and easy to follow.
I'd definitely use them again and have already recommended them to my family and friends.
I recently had a quote from a leading fitted wardrobe company, which was really over the top and they said they could not fit glass doors in our angled roof. With the help from Slidingwardrobe world, we purchased and fitted the glass sliding doors for a fraction of the cost. Delivery was when promised, and our queries were answered promptly and help and advice given readily. I would not hesitate to recommend this company to others.
I ordered 4 made to measure doors, the doors and track arrived faster than expected and were delivered to the room of my choice, had a bit of a heart stopper when the track would not fit through the bedroom door as my landing is quite small, but the delivery guys sorted it out by passing it up through the bedroom window. On inspection of the good i noticed i was missing a end panel pack and called slidingwardrobeworld, they got the missing end pack to me very quickly.
The wardrobe looks fantastic and was not that difficult to install, 3 months later one of my doors seems to have lost its soft close ability so i e mailed slidingwardrobedoors, Mark called the very next day and talked me through what he thought may be the problem, it was a very simple solution and all i had to was raise the door slightly to engage the soft close.
I am very happy with the service and products that I have received from sliding wardrobe world and would recommend them to anyone who wants fantastic looking wardrobes at a fantastic price.
I was looking for a suitable storage solution for my new flat, after doing lots of internet research I came across slidingwardrobeworld.com and their wardrobe interior design tool. I set to work planning my wardrobe interior using the Alume range and eventually ordered all the components needed.
Mark at slidingwardrobeworld.com was really helpful, and I received my order within a few days. I'm really pleased with the outcome and will recommend slidingwardrobeworld.com to all my friends and family.
The Alume system is very flexible, easy to assemble and extremely strong and sturdy, a great system.
We would highly recommend Slidingwardrobeworld.com for its excellent customer service and communication, product, delivery and ease of installation. It was just so refreshing to deal with such a professional company - we will be ordering from them again very soon. Susan Cobham, Surrey