SmartBuyGlasses USA reviews

The summer can start!

Got my Persol sunglasses really quick. Not sure what the complaints are about!

Just awful

Placed the order and did not look mails as everything went smoothly, the site informed that the payment went through. With the card money written off. A few days later find out that it is necessary to spend their time and prove confusing scanning documents. Terrible service. Refused to buy, went to another store to buy.

42 hours ago

Reply from SmartBuyGlasses USA

Dear Customer,
Thanks for proving feedback.

I am sorry to hear that your payment did not go through smoothly.
As we mentioned to you via email, the payment gateway flagged your order as potential non-authorized transaction. We apologize for the inconvenience, however the security of our customers is very important to us and we hope for your understanding that such circumstances are out of our control.

Also, one of our supervisors will follow-up with your case by email, your order will be cancelled and reverted as per your request. Please, note, that it usually takes 2-4 working days to the bank process the transaction. If you need Refund proof to check transaction with the bank, please, let us know.

Thanks for your time, if further assistance is needed, please, contact me at servicemanager@smartbuyglasses.com
Best Regards,
SBG

Genuine and fast delivery

I was quite impressed initially with the very quick secure delivery. When my order arrived, I realized I had ordered the wrong frame color so I emailed for a response back immediately. I sent the glasses back the same day and the replacement pair arrived within 2 days. I couldn't have asked for better customer service and a top class product. I will recommend to everybody I know and definitely will purchase from them again.

Excellent experience, a plesure to shop with

This is my second time buying at Smart buy glasses. No fuss at all - my sunglasses arrived very quickly and fit really well too
The customer service received was extremely positive and I would highly recommend this company in the future to family and friends.

Ridiculous wait for responses and for my glasses!!

I ordered Persol PO3033V-944 - size 52 on March 27th, 2013. After waiting over three weeks, I reached out to SBG asking where my glasses were. Their site says they aim to respond to emails within 24 hours, which seems to be a boldface lie or a complete failure. A couple more weeks went by until they came back saying they could not get the glasses I ordered. They sent me other suggestions, and I opted for one, same style, but smaller sized lens. I received them soon after and they looked too small. Keep in mind, they advertise a 14 day return/7day exchange policy. I "requested" a return/exchange because they have to respond back with a special code and address. Today is day 3 after my request and time is ticking away and still no actual response with code and address...just an auto-response. Now I am afraid I will be stuck with glasses that do not fit because they FAIL to respond in a timely manner and they FAILED to get me the glasses I originally ordered. The responses I have received have not been rude in content, but I find the lack of attention as a paying customer rude and tacky. I certainly hope my situation gets resolved, but I would not suggest Smart Buy Glasses to anyone. ~ Jess Williams

14 May 2013

Reply from SmartBuyGlasses USA

Dear Jess,

Thanks for your feedback.

I am truly sorry to hear that you have not received a response within timely manner due the weekend break.
Note that since you contacted us within the return time frame you are able to get your return, undependable on our reply.
Our Customer Service has already followed up your case, we will keep you updated by email. We promise to do our best to deliver your glasses as soon as possible.

If further assistance is needed, please, let me know on servicemanager@smartbuyglasses.com

Best regards,
SmartBuyGlasses

awesome selection and great service

I had an easy time searching the web site to find the glasses I was interested in. I bought the glasses from the site because they were significatly cheaper there than at a retail store. After receiving the glasses they were too large for me so I contacted customer services and Jason walked me through the process to exchange the glasses for the smaller size.

I have thought the entire process from searching and buying my glasses was super easy. The service team was helfpul and clear. I would recommend the site to a friend!

BUYERS BEWARE

I reviewed Smartbuyglasses.com prior to attempting to purchase Gucci GG 3555. Upon checking out, Smartbuyglasses.com requested all my person/credit card information and proceeded to check me out. Once the page refreshed it went to a screen that states" Visa Card Verifed Please enter a security pass code. I entered that then their website refreshed and completely changed the prices of the frames in addition to changing my order total.

This is called False Advertising in addition to other things. I print screened all of this and I'm hoping they are not conducting business this way.

01 May 2013

Reply from SmartBuyGlasses USA

Dear Valued customer,

Thank you for provided feedback.

Being in business since 2006, we've shipped orders around the world and have no intentions to provide false advertising/charge customers anything extra than advertised on the website.

You mentioned that you took screen shots of this issue ? Could you please forward them to servicemanager@smartbuyglasses.com , we will check with IT department to make sure that this website error is fixed (if there is any).

We are looking forward to hearing from you.

Kind regards,
SBG

Mauvaise expérience, je ne pense pas recommander d'eux

J'ai fais ma commande sur leur site, par la suite ils m'ont demandé de fournir une pièce d'identité pour confirmer mon adresse... j'ai trouvé ça bizarre un peu puisque c'est moi même qui l'a entré. J'avais commandé sur le site US et j'ai pensé de commander sur le site Canadien par la suite, donc j'ai demandé qu'on annule ma transaction, en français, ils aurait dû me répondre en dedans de 24hres ce qui n'a pas été le cas. Entretemps j'ai échangé des courriels à plusieurs reprises avec un agent anglophone, il m'a dit que même si je commandais du site canadien, il y aurait vérification de l'adresse. Donc, j'ai fourni un pièce d'identité, ne pensant pas qu'après plus de 48 hres quelqu'un allait me répondre en français. Le tout était réglé et c'est à ce moment que l'agent francophone a décidé de lire le courriel et d'annuler ma commande. Il n'a jamais vérifié les notes ou ne ma jamais demandé si quelque chose avait changé puisque ça fessait plusieurs jours que j'attendais ça confirmation. Il devrait peut-être vérifier leur problème de communication. J'ai du recommander sur Internet... Livraison assez rapide, j'avais pris un item avec shipping rapide. Je vous en fait part et j'en fait part à mon entourage.

Having patience pays off!

I found a pair of frames at a local eye doctor that I was absolutely in love with but they were $210 without lenses. I came to this site and found the same frames for around $120 and $59.99 for lenses. I got both for cheaper than I would pay for just the frames at a local office. I ordered them and was really eager to get them and kept checking the status numerous times a day waiting for it to change and although the lenses took a while to be confirmed, after 2 or 2 1/2 weeks, I received my glasses and I'm absolutely in love with them and wear them all the time. I was a little skeptical about ordering perscription lenses online, but I can see perfect and everything has been great! Great quality, high quality case and free cleaning solution and other things to keep my glasses in tip top shape. So although you would get glasses quicker getting them at a local place, its well worth the wait to pay 1/2 the price. Would definitely order from them again.

This is a real review... A great one too.

I was so skeptical when I was reading reviews for this co. So many good, several bad. But I have to say, this company and my transaction with them rocked?! It took shy of two weeks from start to finish--order process, prescription fill, and shipping. It took less time than the second pair I ordered locally. Everything fits, the right prescription, and the glasses were perfect. I HIGHLY recommend this company. Seriously.

Can trust

Best price for Ray Ban 3445(94 euro with delivery).Cheaper then shop in Roma!!...(115 euro with discount...).Delivery is really fast.Yes,from Hong Kong.But I dont care,because Ray Ban was original.Can trust.

40% cheaper price, 20 days to wait :)

Found Tommy Hilfiger sunglasses at the local store the price was148 euros. I
assumed that I can buy it cheaper online. I live in Estonia, Amazon or
Ebay delivery usually costs 15-20 USD, which makes even the cheaper
price almost the same as in local store after delivery or there is no delivery to my country at all. And when I found
smartbuyglasses.com- free delivery and price only 112 USD. So i
immediately bought the sunglasses and, as mentioned by the other
buyers, i started to read reviews:) I must confess i was a little bit
nervous, i didnt like the fact that glasses come from Hong Kong, but it
was ok for me to wait 4-5 weeks as i am used to wait 4-5 weeks for internet
purchases.
I payd for glasses 04.04, on the 4th day the stock was confirmed, on the 19 day I
recieved a mail that my order was sent and the tracking number. On
courier site I found out that postage was from Italy and I really liked
this fact. On the 20th day( 24.04) I recieved my sunglasses and they are great!
60 euros or 40% cheaper.
So, based on my experience i would buy from smartbuyglasses again. I usually don't write reviews but I thought that sharing the fact, that not all glasses come from Hong Kong could be useful.

Not delivered !!!

I ordered in 2013.04.02. I wrote 3 letters and no reply, nothing.
Tracking number is still says: stock confirmed for 3 weeks, nothing change.

25 April 2013

Reply from SmartBuyGlasses USA

Dear Robert,

Thank you for your feedback.

It usually takes us 5-12 working days to process all orders as we have to order glasses from our Italian suppliers. In some cases, after we place the order and get a confirmation there is a small percentage of cases where the order status changes which is out of our control. The reason this happens is because our stock levels and the distributors stock levels change on a real time basis with thousands of orders made every minute and unfortunately this can happen especially when we offer such a large range of products.

We already provided you all information regarding your order via email. If you haven't received it, please, check your Spam folder or send inquiry to servicemanager@smartbuyglasses.com

We thank you for your time and patience.

Kind regards,
SBG

Excellent

Excelente atendimento e entrega perfeita.
Ocúlos de excelente qualidade.

shipping bad

I'm still waiting for two glasses, I have one months waiting for that and nothing coming
i ordered three sunglasses and only one arrived and i been waiting for two sunglasses
pls i need information of that thank you.

24 April 2013

Reply from SmartBuyGlasses USA

Dear Jonathan, thank you for provided feedback.

Please, be advised that it usually takes us 5-12 working days to process all orders, as we have to order glasses from our Italian suppliers first. Also, all glasses from our Special deal section are shipped within 24 hours.

We apologize for any inconveniences caused by delay situation with part of your order.

Your pair of Ray Ban RB4147 is on the way to our Distributor office, you will receive it within several days. And one of our supervisors will get back to you regarding Ray Ban Justin and order information. Unfortunately, from time to time delays may be caused by brand's popularity / exclusivity or limited production line.

We thank you for your time and patience.

Kind regards,
SBG

Looks great, hurts your head

I got the Raybans Clubmasters with my prescription. They arrived in a couple of weeks and look great. I'm not sure if the prescription was done correctly though because they are my only glasses that give me a headache after some use. Still, I see better with them on, then with them off. I might just get the frames next time and have my prescription done here in the US.

Customer service was responsive so I had no qualms there. Note that you will have to respond to a separate email in order to clear customs. That was fishy, but worked out.

Fast shipping, Great results

I was really upset that I had to pay over $400 to get new glasses from my doctor. Then I came across this site an saved over half of what I would have spent on designer frames. Shipping was very fast and my glasses fit perfectly.

Sunglasses are great, but experienced issues with the shipping

When I purchased from SmartBuyGlasses, I was expecting them to deliver a great product at great value. The product I received was good; however, the delivery was slow. Turns out the company is based out of Hong Kong, which was deceiving because with ".com" in the domain name, you would expect the company to be based in the U.S. I got calls from FedEx saying that my sunglasses were being held at customs for whatever reason. Anyway, after paying for them and later on receiving my sunglasses, I get a bill from FedEx, stating that I had to pay customs $28.00, which should have been covered when I purchased them. I felt kind of ripped afterward because I could've paid about the same price on sunglass hut's website and receive them A LOT quicker.

Poor customer service

As soon as i placed an order i got an email saying my order is being processed after a week they send me an email saying its adiscotinued item so i had to pick another one as soon as i change my order they charged me for the discontinued item then its already been 2 weeks they havent send me the new order then after isend them an email saying that i would like to cancel my order since its taking too long & they charge me for something i didnt get someone reply me saying my order is on the way to theyre company instead of saying they going to give me my refund back i think this company is a ripped off & poor customer service i need my MONEY back i dont need the order .....

Felippe Medeiros found this review useful

18 April 2013

Reply from SmartBuyGlasses USA

Dear Valued customer,

Thank you for provided feedback.

First of all we would like to apologize for any inconveniences caused by unavailability of your original order.

As you've been informed, refund was already processed back to the same account that you used to place the order. If you have any further questions or need refund proof to check transaction with the bank, please, feel free to contact us at servicemanager@smartbuyglasses.com

Meanwhile, we will follow up with customer service team regarding this case in order to improve the internal processes.

Kind regards,
SBG

Good luck trying to get them to customer support

I ordered 2 glasses yesterday and wanted to change the frame colors. I emailed them 3 times over the past 24 hrs. They don't have a phone #. No reply yet whatsoever. I have NO idea what is happening. Very bad, non-existent customer support.

Hernán A. Silva and Felippe Medeiros found this review useful

18 April 2013

Reply from SmartBuyGlasses USA

Dear Frederick Kwon,

Thank you for provided feedback.

Please, be advised that our average response time is 24 hours, I'm sorry to hear that you got frustrated when couldn't get an answer to your inquiries faster than that. We don't have phone number at the moment, since our team is concentrated on emails, but we are always glad to provide a call back if requested by customer.

As you've been information already, your order was shipped via DHL, you should receive tracking number within 24 hours. I'm sure you will get the package within several days and hope you will enjoy wearing your new glasses.

If any further assistance needed, please, feel free to contact us at servicemanager@smartbuyglasses.com

Kind regards,
SBG

The glasses were exactly as described, and delivered in TWO days!

I was a bit skeptical of the price - Persols for less than half the retail price? - but decided to take the chance. I'm glad I did. The craftsmanship, the supporting documents, the packaging, convince me that they are genuine. The shipping was free and they arrived in TWO days! Overall, I am very satisfied.

Excelent costumer service

This is my second time purchasing something from this website, the first time my product came in 3 days and in perfect condition. This time i have to wait almos a month because it was held by customs, but the costumer service team was always on touch with me and i was refund with all the charges and tax by the service delivery. Even tho i have to wait a Little more for my order i'm really happy with the service and the communication they offer.

Fast, inexpensive, quality so far----as advertised!

My daughter loves Ray Ban products. She is 7 hrs away in college and we have no budget for leading local retail inflated pricing. She was very skeptical at first. When she received the package she was thrilled... The prescription was perfect. Almost 3 weeks back and she still loves them and raves to her friends. No complaints here. We will be return customers for sure. Thank you SmartBuyGlasses!

Charging instead of refunding

I canceled my order in two hours after I placed it.
I received a letter from SmartBuyGlasses confirming that my order had been canceled and they had sent a refund.
But instead of refunding they confirmed the transaction to my bank and charged my credit card.
So now I have to deal with my bank and lay a claim to a refund.

Laura Alice found this review useful

10 April 2013

Reply from SmartBuyGlasses USA

Dear Natalia,

Thank you for provided feedback. Seems that there was a misunderstanding.

Please, note, that your order has been cancelled once you requested and full refund was processed back to the same account that you used to place the order.

If usually takes 2-4 working days for the bank to complete transaction. Our customer service team will get back to you via email providing Refund proof so you could check transaction with the bank.

If there's anything else we can assist you with, please, feel free to contact at servicemanager@smartbuyglasses.com

Kind regards,
SmartBuyGlasses

poor!!!!

Their website states "free shipping" in numerous places. Today is two weeks from the time i received my order and in the mail i have received an invoice with a BALANCE DUE that states I am the payor for the shipment of my glasses!!! i have done business with many online merchants and i have NEVER experienced receiving a bill for shipping!!! I should have researched Smartbuyglasses more throughly because i have found quite a few unsatisfied customers. I hope they do the right thing and take care of the Fedex bill and supply the free shipping that they advertise.
*******4/19 STILL WAITING FOR MY REFUND THAT I WAS PROMISED ALMOST 10DAYS AGO!!!!!!! EASY TO MAKE PROMISES BUT YOU NEED TO FOLLOW THROUGH.

***** 4/11 Smartbuyglasses got in touch with me immediately after i had sent an email to the company. As of yesterday, they have promised to refund me the Fedex shipping charges for my glasses. As of today, their customer service has been excellent!!!! if they keep their promise i would definitely change my rating to 4 stars, my glasses are amazing and i am very happy with their product. Keep you informed as soon as i get my refund!!!

Laura Alice found this review useful

08 April 2013

Reply from SmartBuyGlasses USA

Dear Lisa,

Thank you for informing us regarding this matter.

Being in business since 2006, we are always very transparent about prices and shipping fees, and have no intentions to charge anything extra without informing customers in advance.

As you informed us via Email, the Invoice was received from FedEx, shipping company that we used. We confirm that shipping is free for all orders on our USA website and we will investigate with Courier why did you receive this notification.

We may assure you that we will do our best to resolve the issue ASAP and will follow up with you via email.

If you have any further questions, please, feel free to contact us at servicemanager@smartbuyglasses.com

Kind regards,
SmartBuyGlasses

A stressful buying experience

This seller is in he habit of accepting your order, charging payment and then making some delaying tactics not to send your order. I currently have an issue about an item I ordered more than a week ago. I placed an order for Rayban eyglasses, they acknowledge and apparently process my order. But after the payment appeared in my bill, they put the status as "wait to be veriied" . According to them thiis is because their system flagged my order to be unauthorized. They asked me to send a scanned copy of my ID which I immediately complied. They acknowledged my documents, but after that I never heard from them inspite of sending them various emails. I finally cancelled my order and requesting to refund of my money but both their customer service or service manager are continuously ignoring all my emails.

Laura Alice found this review useful

08 April 2013

Reply from SmartBuyGlasses USA

Hi Esther,

Thank you for provided feedback, it's extremely important to us.

Please, note, that from time to time some orders may receive caution notification from payment provider. That usually happens when billing address and shipping address are different. That's what happened in your case, since your billing address is in Philippines and shipping address is in USA. In such cases we do ask customers to provide proof to make sure that transaction is authorized.

This is only to avoid unauthorized transactions and keep online shopping safe.

As you've been informed, based on your request - your order was cancelled already and we also provided Refund proof so that you could check transaction with the bank.

We thank you for your time and patience and apologize for delay in response time to your email inquiries.

If there's anything else we can assist you with, please , get back to us at servicemanager@smartbuyglasses.com

Kind regards,
SmartBuyGlasses

A very good company to deal with

This was my first time dealing with smartglasses and I'm a very very satisfied customer and I will be back soon. Thanks again smartglasses 👍👍👍

Same product, great price!

Saw the glasses at Target Eye Store and bought them quite a bit less on line at SmartBuyGlasses!!

La mejor experiencia de compra y el mejor servicio. Todo al mejor precio del mercado!"

Es la primera vez que compro lentes en linea, tenia mis dudas, sobre la calidad, el precio, y la originalidad del producto. Afortunadamente todo salio mejor de lo que esperaba, ya tengo mis lentes en tiempo y forma, me cargaron en USD y me hicieron un descuento y fue una fantastica experiencia comprar en linea.

Recomendado ampliamente

I believe they are a scam.

I have requested a return merchandise number, since they stated DO NOT RETURN without a number that is give by email. They have ignored my emails to cancel my orders, and keep sending emails that the glasses were sent. I have one pair that I want to return and cancelled the second. THEY DO NOT RESPOND TO ANY OF MY CONCERNS, only get automatic canned emails. They are a scam!!! DO NOT USE THIS COMPANY! THEY DO NOT EXIST

03 April 2013

Reply from SmartBuyGlasses USA

Dear Tana,

Thank you for provided feedback.

We've checked once again all correspondence and seems there was misunderstanding in communication.
Our customer serivce team cancelled one of your orders upon your request, full refund was already transferred back to the same account that you used to place the order. We will get back to you with refund proof so you could check transaction with the bank.

RMA number to return received package has been provided as well, we are waiting for your reply with tracking number for returned order. Once we receive the shipment back, full refund will be processed back to the same account that you used to place the order.

I would suggest you to check Spam folder as well, maybe our emails got there, so that you didn't notice them.

If you have any further questions, please, feel free to contact us at servicemanager@smartbuyglasses.com

Kind regards,
SmartBuyGlasses

Really happy with the service!

No complaints here: got my new Ray-Ban Wayfarers only a few days after ordering. I was also informed of the order every step of the way. Will order with them again, but just enjoying these sunglasses for now!

Easy order, communicative, and best pricing

I ordered glasses from here because the prices for the designer glasses beat the others. The glasses do take a bit to arrive, but I saved $100. The order system lets you know that the item is located, prepared to ship, in shipment, etc...

overall good experience

1. price is great and competitive. the raybans I ordered were the cheapest I could find in store or online. I ordered prescription lenses and they too were extremely competitively priced. a fraction of the price America's best eyeglasses charges and they too are considered well priced. they offer anti glare and the polycarbonate lenses (which are the best quality and needed for people with high scripts) automatically no extra charge. other places rack on additional fees for these qualities. I am pleased with the price of the frames and rx lenses.
2. I received my glasses in about a week and a half including the weekend. I was pleasantly surprised having ordered rx glasses online through a different company and it took almost a month. the other company is great also (39dollarglasses.com) but they don't have the designer frames if that's what you're looking for. and smartbuyglasses.com has more affordable rx lens prices.
3. I had one issue with purchasing/ordering my glasses. upon submitting my credit card info I kept getting an automated response stating order unsuccessful. I tried twice not understanding why and that's when my bank called. apparently the purchase goes through another country and my bank was blocking the suspicious activity. once I had them unflag them the order went through fine. I contacted sbg about this and received prompt replies that were helpful.
4. my glasses were properly packaged, came with a rayban case, and a glass cleaning kit which works great. I love my glasses and am overall pleased with my experience.
p.s. the sbg lens try on feature did not work for me. I tried windows and an apple product and tried downloading different things but it never worked. I was able to try my glasses on at a store that was carrying them for a higher price.

my experience with smartbuy

Update: I asked them for my money back on April 2nd. I go an email stating that it would take up to 10 days for the money to return to my paypal account. its April 17...I haven't gotten my money or my glasses. no one has even had the decency to send me an email with updates. I'm out $250 and i'm furious at this fake ass company.



I first ordered a pair of gucci sunglasses in january. After waiting and waiting, I was notified from fedex that the proper paperwork was not done for my package to clear u.s. customs. They told me they had contacted the shipper and nothing was done to correct the situation so they had to send the package back. I contacted smartbuy via email and after a generic email I was finally emailed that a supervisor is looking into the matter. After numerous attempts to get them to correct their mistake, I have finally asked for my money back. It is now almost april and I have been waiting for almost four months. I haven't received my package, they have not refunded the money back to my pay pal account. There has been no real attempt to resolve any issue. I would rather pay $500 and buy a pair of glasses from a real place then mess with these clowns at smartbuy ever again.

Excellent customer service with great products

They are great, we live out of USA now, so this is a very good option for us to get our favorites sunglasses. We highly recommend it.

good prices, choice and service

Ordered Ray Ban RX5256 with prescribed lenses and completely satisfied with my new glasses.
Processing time was a bit long, but i was informed about every step and delivery itself was quite fast. So, considering also low price, waiting time was worth the result for me.
Thank you!

Very good!

My experience was very good! Shipping was super fast and glasses is wonderful!

Good Service

99% Satisfied.
the last 1% is I was surprise when the logistic company(Aramex HK) delivered my order and said "THERE WAS SHIPPING FEE WHICH I NEEDED TO PAY" although the website shows free delivery.

Great prices and fast shipping

I bought Ray Ban glasses from smartbuyglasses and I love them! Shipping was quite fast (about 7 days), glasses came in great condition. Thank you!

Name brand on the cheap!

I saved over $100 on Coach frames for my daughter. The frames arrived in 9 days (as they shipped from Hong Kong) but they were exactly what we wanted.