I had an awful experience with this company, incorporating an order that took two weeks to arrive (apparently due to their having to order the cat food in), with an additional 'wrong address' placed on the package when it was finally sent out.
I'd ordered a hypoallergenic cat food, as one of my cats has a skin condition, which meant that when my remaining cat food ran out as a result of having to wait so long, I had the cost of buying smaller bags of food to keep my cats going until it arrived, which I can't get in supermarkets, and is expensive.
Smylee then had the cheek to initially try and charge me with additional expense for having the food delivered on a saturday, which was unbelievable considering it was as a result of their initial incompetence.
I now use Viovet who are fabulous, not to mention, very cheap, customer friendly and efficient.
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