Approx. Cost for baby: £ 3/photo - £ 12 for 4
Approx. Cost for children: £ 2.25/photo - £9 for 4.
Needed some passport photo for my 2 young children. Went to the store in richmond. No help in opening as slowly pushing the pushchair in the store. Waited for a few minutes, although not busy. Got served. My 5 yr old had picture taken swiftly. When it comes to my 5 months old baby, camera kept flashing. Lady did not have a clue for a few minutes on what is wrong. Then asked her colleague. Battery flat. Had to wait for 8-10min as no spare batteries!!!! Picture taken swiftly again. Had to go and pick up photo later. Still no help with doors until a kind customer offered to do so. When i got back, i got charged for £21 for 8 passport digital photos, waiting time before and during photo shoot and pushing an easy door entrance with a pushchair. Asked reason and it's the different size requirement, which is special with passport. Most shockingly, my 5 months old photo costs: £ 11.95. As i was in hurry and she could see it, i did not argue but like a donkey accepted my fate and paid. This is a total breach of consumer trust in terms of costs. The reason was very poor as it took her literally no more than 5s to take the photo of each child. They must be making an amazing profit at this rate. Yet, why the staff was not trained properly on handling customers but clearly geared onto making a million pound in a day! Sadly, they are the only photo shop in richmond.
Surely, this salesperson would not recommend her family or friends to have their passport photo taken at snappy snap, knowing the cost. She could have told me the costs before proceedings and i could have then decide whether or not i would like to do it. I had some photos produced by snappy snap in August (lots). I had a good experience then.
To reply as a company, please sign up here.