prompt acceptence of payment but no goods 5 weeks later
I ordered an all grey skip hop changing bag on the 1st june and with no arrival on the 27th I called to be told that they had my details on their list to call because the bag had been discontinued in that colour (when they acctually would have called me is anyones guess) I was offered an alternative bag in the same colour which also was not in stock however they told me that the bag woud arrive the following week and assured that i would recieve it on the 1st July "as you have been waiting so long". When this day came and went I called again on the 3rd to be told that they were expecting delivery in fact on the following week (this week) and then the bag was described as grey and ice!?! Not infact the all grey i wanted. I queried this and setteled on the original bag in a stripped material instead, which I was told was in stock and would be dispatched the same day and i would recieve it yesterday............surprise, surprise NO BAG!! I have just called and asked for full refund which i have been assured (again) will be back in my account by the end of next week. I don't hold out much hope from some of the other reviews. A TERRIBLE COMPANY, DON'T USE THEM!!!!!
To reply as a company, please log in to your business account.