I ordered a cotbed 30th November 2009 was told this item was stock. When i tried to telephone them a week later i was told to email which i did several times and to which i had no response. I then did receive an email in late December saying the item had been ordered with Izzywotnot and when they received a consignment no they would let me know. I tried again to email and call to no avail. I then telephoned Izzywotnot to see if an order had been placed by sobaby. They said they hadnt received any orders since October from them.
They are also using a sister company called Big Imagination.co.uk, same address, same telephone no as Sobaby! I telephoned Izzywotnot and asked them if they had ordered the cot under this name and they said they hadn't and they themselves were trying to contact Sobaby and would let me know.
I have been in touch with the consumer helpline, who were very helpful. Apparently you have rights under the Consumer Protection Distance Selling Regulations and are entitled to a full refund within 30 days of you cancelling your order. I am in the process of tring to get my money back.
I am also in the process of reporting them to Trading Standards.
AVOID THIS COMPANY AT ALL COSTS!!!
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