I ordered a Barcelona shirt for my nephew's birthday and provided full address details. The parcel was due to be delivered by DPD but it didn't arrive when planned as the address was 'not known'. Soccerbox had omitted a line from my address on the package - despite me giving them the complete address. Therefore I had to take another day off to wait in for the item the next day.
I phoned Soccerbox to find out why this had happened and was told that they had entered the postcode and used the automated address system (which gives the street address but not the individual flat number), rather than the full address I had given them.
The quality of the item was very good, but this was a real inconvenience.
I have been buying printed Baarcelona shirts from Soccerbox for some years now and shall continue to do so. The Customer Service is just how it should be, prompt, polite and honest. Delivery is fast and my son is always happy with his shirts.
Has checked for the latest status and been informed that my baby romper has been mailed on 9.7.2013. Still waiting for its arrival though until today... i was living in malaysia for God's sake... not in some unknown part in a deserted island of man eaters!
I had a bit of a nightmare my nephew wanted a football shirt for his birthday andd I only had a few days in which to organise it. I googled several companies and soccerbox stood out. I ordered the top and had an email and a text to confirm it had been dispatched and was then able to trace the location of my parcel. I had another text the morning of delivery to confim the hour slot it was going to be delivered. It came that day within the delivery time. Will use them again for sure