Sofa reviews

Sofa reviews

Excellent
9.3
from 0 - 10
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Great service and sofa. Anytime again

We were looking for a new sofa for a while and were unhappy with the more traditional companies. We found Sofa.com to be incredible service orientated and the quality of the sofa is also very well.

I will never buy a sofa somewhere else and we are already thinking about buying another loveseat for our lounge.
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Good sofa

Shame we got an email offering 5% discount after we placed our order! I wonder....

Can u do anything for us now?
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Funky new headboard made especially for me

Nobody could help me with my dream headboard, but then i found sofa.com!
They sent me swatches, said they could do my made to order headboard in the colour i longed for, plus matching valance, plus matching cushions. It was all really easy. I was so excited when they arrived, & the delivery guys were amazing (nicest delivery chaps i've ever known) .
The headboard was promptly up that night & the quality, look & feel is simply superb. It's truly sumptuous & i'm so pleased with it.
The only one small caveat was this; there is a really strong odour to the headboard & large cushions. The headboard smells of something very artificial (glue? I don't know, but it's chemically) Due to this the first 2 nights in my bed gave me a terrible headache. I have had to keep my bedroom windows fully open all day up until bedtime in the hope of clearing the odour. It still smells (3 weeks later), the windows are still wide open, but it's slowly easing.

The large cushions also smell very strong. More of a perfumed smell though, but it's overbearing. Hence they have not yet spent a night in my bedroom. They are put out every single day into the garden in the fresh air. Not ideal, but i can't cope with the smell.

I 've never experienced these odour problems with furnishings before, so it wasn't something i was expecting. it 's a big shame, & the only reason i have given 4 stars instead of 5.

Just hoping i can shut my windows soon & bring my cushions in, before a bird's dropping gets to them!
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So(fa) comfy ....So(fa) happy

Trawled around various sofa shops to do a spot of test driving ....."yes, nice" ..."that's ok" ...."not bad" .....and then we arrived at sofa.com's door. It was love at first sit! Fantastically comfy compared to the other (more expensive, less friendly) competition. Could not be happier with our Bluebell purchase or the level of service received every step of the way (from coffee in the showroom, to ordering, to the brilliant delivery guys). The trouble is that word has got out so we've been constantly deluged by visiting bottoms eager to sample our bluebell for themselves!
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Excellent service

Hugely impressed with sofa.com. Lovely choice of sofas and fabrics, well made, quick delivery. Service was impeccable; they told me the delivery time, carried it in, unpacked it, put on the legs, took away the packaging. Free chocolates, slippers and cherry brandy to boot! Would definitely recommend.
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IMPRESSIVE

From start to finish, the feeling I have had from dealing (for the first time) with Sofa.com was one of comfort and happiness. The customer service staff were friendly and helpful and the delivery staff were as well. Beautiful sofa. Great experience. Great brand!!

Will use again and defiantly recommend! x
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Good product, good service.

Well designed, high quality goods, delivered on-time and assembled with no fuss or mess.
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Personable service that was spot on!

Helpful from first visit and phone call to delivery. Every stage dealt with in a professional but friendly manner. Love our new sofa and would recommend the company to anyone.

We found it really useful to be able to us the large fabric swatches (size of bath sheets) in the warehouse to place over the sofa you are thinking of buying and get an accurate view of what it will look like.
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Professional and efficient

Sofa.com is a very professional and efficient company. Their showroom staff are helpful but not pushy and to offer customers tea and drinks is good move.
I opted for Sofa.com after reading their reviews which set them apart from companies like Raft which appear to cater for a similar customer group.
The service, buying process and delivery was perfect.
The sofa itself is brilliant and very comfortable.
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Fantastic service from all at sofa.com team!!!!

Living In the channell Islands we were very impressed with the team from sofa. Com they were fantastic from the time of ordering the samples to delivery to our home!! We had to make arrangements for a shipping company to take over from Southampton but everything went smoothly. We would recommend anyone living in Channel Islands ordering from sofa.com to go ahead as all went very well.
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The armchair that thinks it's a sofa

We've had a large armchair-shaped gap in our lives for a while and the Sunday armchair fills it perfectly. It's so generous and comfy in its proportions, allowing the sitter to slouch, curl-up or sit upright as the mood requires, just the right balance between firm and giving. A wonderful chair to nestle in with a book. Ordering and delivery was as flawless as other reviewers have suggested. Now dreaming of new sofas.
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brilliant simply amazing

I ordered a sofa and it was reassuring and excellent customer service to receive a phone call the next day just to check all was OK with my order, this was great as I had decided overnight to change the fabric colour from yellow to green!

what was brilliant was that the delivery drivers were part of the same company so this helped alot, they were friendly polite, arrived on time and were very quick to put up the sofa and remove all the packaging.

Overall I was massively impressed and would definately recommend the company and its service to friends and family

Tim Fagge
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I love this sofa! PERFECT

Looks great, is so comfortable and exactly what we wanted.
delivery was fantastic too, less than the 4 weeks we expected and the delivery men so helpful. Negotiated tricky stairs, took shoes off without being asked and then took away all the packaging!
This is my third sofa.com sofa and an very impressed not only by the sofas but also the quality of the service all the way through the process,
would not go anywhere else!
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Great comfy sofas & chairs

I am a returning customer & have been very satisfied
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Great service and a brilliant range of sofas and fabrics.

Our visit to the Chelsea showroom really helped with the decision making process. It was great to test run the sofas and view the fabrics whilst drinking a lovely cup of coffee. Our sofas have arrived and they look amazing!
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COMFORT HEAVEN

Great settee, great look, great comfort, who could ask for more
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Comfortable and beautiful, I want another one!

After much research we visited the wonderful Sofa.com shop on the Lots Road, which was in itself a brilliant experience. The staff were so friendly, the hardest thing was choosing from a wonderful range and then the fabrics! The sofa was then swiftly delivered by two very charming men who assembled it and took away all the rubbish. Fantastic service all round and we have had so many compliments on our beautiful new love seat.

I am now looking for another excuse to go back to sofa.com
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Beautiful sofa - just what we were looking for!

We ordered this sofa as we loved the look of it and it had the option of being delivered in sections - we live in a small terraced house with a very tight, narrow doorway. We had looked everywhere for a lovely looking sofa that'd fit round the tight corners into our living room. The Isla sofa in Cookie linen is GORGEOUS and extremely comfortable...it was delivered in sections, efficiently assembled by the sofa delivery team and fits perfectly. We ordered the 212cm one and we love it.

Many thanks!
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Very high quality for a good price

We already have a bed from sofa.com and have been very happy with the quality so we bought 2 sofa's and they look great in our Victorian Rectory. The communication is always excellent and the price, although not the cheapest, represents very good value for money.
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Super quick delivery and lovely sofas

Well, they phoned me up almost immediately after I'd made the order and they said delivery in 4 - 6 weeks. Fine, I thought, that sounds about standard. Four days later I got a call asking if it was convenient to deliver in 2 days' time! So 4-6 days, not weeks - amazing! Love my two sofas, the *perfect* size for my little sitting room and very elegant on their turned legs and bronze castors, without being out of place in our little old house. Duck egg is a good neutral-but-not-beige colour as a base for stronger brighter colours. Really pleased and ace value too. Brilliant!

Details

About this company

So, we set up sofa.com with a very simple aim: to offer the best value, high-quality, beautiful and comfy sofas (and beds) in the UK, combined with the best customer service in the industry. That may sound a little earnest perhaps, but that really is pretty much all you need to know about us. So far we've sold nearly 20,000 sofas and we've received tons of feedback from happy customers. One key difference between sofa.com and other retailers is this: buying from us is entirely risk free - if, for whatever miniscule, titchy reason you don't like your sofa, call us within two weeks, and we'll come straight round and collect it - you lose nothing - we'll go our separate ways and remain friends. We really hope you enjoy the show, and should you choose to buy a sofa.com sofa, thank you very much, and may you enjoy a long and happy life together.

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Category

Sofa is ranked 21 out of 53 in the category

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