I am absolutely delighted with my Lanhydrock sofa.
From visiting the very rural showroom-barn in Hungerford, the excellent service from the two ladies helping me choose, to the very efficient delivery boys, there is nothing in this service to complain about.
I have since recommended friends to look at these very well made sofas and chairs, and one has already placed an order.
I would highly recommend anyone to shop in this way as they will be very happy with all that Sofas and Stuff have to offer.
From the moment we stepped into the Sofas and Stuff barn, the choosing of our new sofa was a lovely experience. Friendly staff, enjoyable experience looking at and trying all the various sofas, helpful advice on coverings, and then great communication along the way towards delivery....which again was without any hiccups.
Thanks Sofas and Stuff for a great buying experience.
We originally saw a sofa from Sofas & Stuff featured in a magazine so visited the store in Yorkshire. We were guided (helpfully but not obtrusively) by staff there and encouraged to try a large selection of the sofas. We eventually settled on a Kentwell and went away with many samples of fabric.
Making a final decision took us a very long time due to work/home commitments and general indecision! However throughout this time, Sofas and Stuff were always professional and helpful, providing additional quotes and fabric samples whenever we asked for them and not putting any pressure on us.
Once we finally placed an order, everything continued smoothly - the sofas were ready ahead of schedule, booking a delivery slot was prompt and convenient and the sofas were delivered within the first minute of the time slot.
The sofas are beautiful, comfortable and easy to look after - everything we'd hoped for and more. Many, many thanks to all the staff we dealt with. We have no hesitation in recommending them to anyone.
Amazing showroom in a barn conversion, plenty of Sofas to choose from with a wide choice of fabrics and colours. Samples of fabric are available as are coloured postcards of the various styles of sofas.
You can take your time while you select your sofa and the helpful staff are available to answer any questions you may have. You are not pressured to buy and if like us went back several times before we made a decision.
A nice touch is being offered a coffee while browsing.
Our chairs were delivered on time, we received a call about a week before confirming the date and a 2 hour time slot for delivery.
From the moment I stepped into the show room I was greeted and made to felt welcome. I had an idea what I was after and the staff were very helpful and accommodating (during both visits!) I found the range available and of course the prices to be very competitive. I was communicated throughout the manufacturing process and my sofa arrived on time with no issues.
I would certainly recommend the local team who assisted me.
It's only taken about 2 years and about 3 visits to the Parson's Green barn to decide on a sofa but despite that the staff, Dan in particular, were only ever helpful and keen to assist answering our many questions. Dan recognised us each time we went back but never made us feel pressured into buying or awkward for not placing an order. The sofa has arrived and it is great, one of the back cushions is possibly a bit more plump than the other though nothing worth making a fuss about. Arrangements for delivery were very efficient and the delivery itself happened in the two hour window. For customer service and attention to detail, a rare thing in retail these days, I would rate Sofas & Stuff very highly. We'll see how well the sofa fares over the years though I expect it will live up to expectations.
Beautifully laid out showrooms with refreshments as you make up your mind. Help-
full staff made the ordering process pain free and delivery was within the time given and in great condition when it arrived.
Very happy customers.
The sofas we ordered were delivered a little earlier than we expected them to be - which is always a good start! The delivery arrived within the time slot I was given. The two sofas I ordered are fantastic. Very comfy but also very stylish. It was worth the long drive down to our nearest showroom in Stroud. We live in Warwickshire so would be delighted if you opened a showroom in the Midlands.
The delivery guys were great, although they came exactly as I was leaving for the school run which I had requested was the only 20 mins to avoid during the two hour window. As I left an open house, by the time I returned the sofa was delivered and all packaging removed. The sofa is wonderful, comfortable and elegant. However there was no fabric protection, purchased at £80. I went to our local store the week after who said that they would make sure the certificate and details on the number to call in a 'stain emergency' would be sent to my email to confirm the fabric protection however this has still not been done nearly three weeks later. The store did give me a spare fabric protection box and confirmed it had been on my order but I am without the certificate I was promised which I will now need to chase again which is disappointing.
If you are looking to buy sofa, you need to pop in to Sofas and Stuff. The range they have there definitely better and superior in quality compared to other common stores. We are so glad a friend from Worthing told us about the company!
We were helped by Annabelle who went out of her way to help us. She was utterly charming and helpful, not to mention kind to our children. As we left the site in Woodchester my husband and I both agreed she was the nicest sales person we had ever come across. The sofa delivery men were also lovely, helpful and hassle free. All in all it was a very pleasurable experience and we hope we will be able to come back for more...
We went to the Hungerford showroom and felt very at home wandering around with a cup of tea as we discussed various options and tried out several sofas for comfort. They have a great choice of "house" fabrics but we wanted something different. Again that was no problem. The sofas arrived at the specified time - so helpful being given a 2 hour delivery slot. Thank you Sofas & Stuff.
It was really easy. We went and had a look in the barn and tried out a number of different styles and shapes. They made us feel very welcome and gave us a lovely cup of coffee. We decided on the style and fabric with some very expert advice and six weeks later my three seater sofa has been delivered and I'm writing this in comfort! All in time to welcome our guests for Christmas.
Made the whole experience of spending money pleasurable. A fairly rare feeling for this male.
I bought my sofas off the website, having had excellent help from one of their staff. I explained what I needed and they recommended a couple that they thought would be suitable and then we chose one. They were very helpful with choosing the fabric. They delivered the sofas on the date I had asked for. They were on time and the delivery men unwrapped everything, set up the sofas and took all the packaging away. I would highly recommend Sofas & Stuff, I was so pleased with everything.
the shop was great - really friendly staff who had lots of ideas. ended up talking to them over email till i got to a place where everything was right. i had the legs of my chair in a different coloured wood specially to match the sofa. good price too. i am going to send them a photo of how it all looks.
the delivery wasn't great - the only issue. the two guys refused to carry the sofa round to patio doors insisted in taking it through the front door and hall etc then damaged the paintwork!! if it hadn't been so great up to then i would gone ballistic.
so 5 stars to sofas and stuff as long as they sort out the delivery men
I was finding it difficult to decide on a Sofa style, material and colour. The wonderful ladies at the Winchester Mill were so helpful. I willingly drove the 130 mile round trip twice in order to finalise my choice. I was made to feel welcome, was offered coffee on arrival and was given very helpful and constructive advice when I asked for help. My order was placed efficiently and I was told when to expect an estimated delivery date. Having agreed a delivery date I was also able to confirm a time in order to suit my busy work schedule. The suite arrived on time and this was unwrapped for inspection by the delivery team. I am very pleased with my purchase, the suite looks superb in my newly decorated lounge and is very comfortable. The only criticism I have is that the main covers are quite a loose fit.
We bought a St Germain bed, which is beautiful.
We were given an estimated delivery time, but on following this up we were told it would be over double this.
In the end, the bed was delivered within the time frame given at the outset, but it was damaged.
Although it was replaced promptly, the response from Customer Service was very much along the lines of it never happening before as opposed to dealing with the matter in hand.
I have back problems which have been made worse through my old sofa finally giving up the ghost, in terms of it support. We had been searching for a very long time for a sofa that would be suitable for someone who had a bad back but without having to sacrifice good taste or too much money. Great choice available.The advisers were fantastic and allowed us the time to think and try out EVERY sofa and were on hand immediately once we had made our decision. Friendly atmosphere and not pushy. Nice tea and coffee too!
We visited Sofas and Stuff as the nearest sofa outlet to where we live - we were concerned that it would be a little pricey for us. However we found the service, quality and choice well worth the price. We liked the fact it was British made, the help & e-mail communication from sales staff and delivery people was very efficient and friendly. If we needed to buy another sofa we would definateley use Sofas and Stuff
My wife and I looked around the showroom at Eridge initially and were offered helpful but not pushy service. We went back twice before making up our minds and the level of service we received was excellent from both ladies working at the time. Our order was completed without any problems arising and a smooth delivery took place at the time of our choosing. The sofa's are comfortable, well made and hopefully should last many years.
I would recommend the Eridge showroom, as we had a much more pleasant experience in choosing than we received in other furniture chains.
The sofa is exactly what we had in mind and we are so pleased with the result after looking around for ages and ages. We would definitely recommend Sofas & Stuff to anyone else looking to buy a new sofa which has that extra little bit someyhing special.
I ordered and paid for my sofa on 18th July. The experience was a good one with friendly and helpful staff in lovely surroundings(I visited the West Sussex showroom). Delivery was estimated to be about 6 weeks. It was actually 8 weeks and that is only to the Delivery depot. I then had to wait another fortnight for a mutually convenient time.
All this was acceptable until the sofa arrived. It was the wrong size -a large instead of small. It is now 30th September and I have no sofa and Sofas and Such have had nearly £1200 of my money for over 2 months. Customer Services re-ordered a new sofa and promised a speedy turn around. It arrived at the Delivery depot on 17th October and delivery was arranged for Monday 27th October. The storms of that day cancelled 1 delivery vehicles, mine and so it was Tuesday 12th November when I finally took possession of my sofa and I almost missed a theatre outing because that was apparently the last available date before Christmas! I think the fact that they had my money for all that time as rather unacceptable.
This is the second time we have used Sofas & Stuff. We were so impressed by the first three sofas we bought that when it came to replacing one in another room there was no question of which company we would use. This one is a different style but ideal for the room, and with so many fabrics to choose from we found one which fitted the decor perfectly.
We were really impressed with the service we received from Sofas and Stuff - it was recommended by family and we were not disappointed. We take our time choosing and found the atmosphere very conducive to our method of buying. Our 5 year old son came with us and instead of 'shushing' him away from sales people and telling him to be quiet, he found the box of toys, lined up a zoo under a display chair and happily played whilst we looked around. The staff were on hand to help but did not 'sell' to us - simply advised and guided us.
When the sofa and chair were delivered we were pleased, however, the chair had the wrong legs!! This was swiftly dealt with and we await the corrected chair.
We would recommend Sofas and Stuff to anyone interested in top quality furniture and good service - rather than big discounts.
Found this company on the net as we wanted British built furniture. Found the staff friendly and very helpful. Sofa as ready in timescale agreed but having to wait 10 days from it arriving in their warehouse to delivery to us was a bit too long. Overall pleased with purchase.
I was very happy with the sofa and chair I received. The guys who delivered the items were great and even though it was pretty difficult to fit the sofa through my lounge door they persevered and managed to just fit it in!
I also ordered a bed but this is still waiting to be built as I need to finish decorating the bedroom. However, it also seems fine and exactly what I wanted.
When we starting looking for our sofa's, we were looking for an exact quality matched with a contemporary look. Sofa's and stuff were able to provide this with. We have only had our sofas for a few days so cannot comment on wear and tear etc, however, here feel luxourious and are exactly what we expected. The only thing the company could improve on is their courier service. It seemed like literally a man with a van. This just took the shine off what were excellent sofa's.
with regards to our recent purchase from sofas and stuff, we are both very pleased the entire experience from enquiry to delivery and fitting, would be happy to recommend to anyone with taste
Sales staff and delivery men both very professional.
Products fabulous quality and all British made a definite plus- wonderful craftsmanship.
Speaking from a mans point of view , I'm not very interested in shopping .I and have to be dragged kicking and screaming into the shops by my dear wife and only agree when something is really needed.
Our experience of choosing new settees at Sofas and Stuff was great . The large showroom had a vast range on display and we were given lots of time to try out the comfort , dimensions and '' feel '' of the chairs and sofas without being pressurized .
The huge of coverings was offered and we are delighted with our choice.
I was made to feel really welcome in the show room and nothing was too much trouble, which was very helpful given I had my two young children with me. They were very patient as I demanded a wide range of different material samples and asked lots of questions. The delivery of the sofa was also very slick.
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