SofaSofa reviewed by

1 Reviews

trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Poor customer service and quality for money

If only I had read reviews prior to purchase I may not have been writing this and wasting so much time.

Delivery on time so well do for that at 9.00pm in the evening.

Covers creased and needed lots of adjustments to make fit or look anything other than just plain shabby.

Faulty cover reported to Sofa Sofa. Must have been stiched out of line. Agreed with Sofasofa that the return of said cover and delivery of replacement. Packed up ready for return by courier. Day off work waiting for courier. Courier collected and delivered new packet but would not wait whilst it was checked. Not only was there a new cover but also cushion covers as well. This HAD NOT BEEN AGREED WITH Sofasofa. Tel message on answerphone from Sofa sofa, quite rude asking for me to return cushion covers. Email sent asking for packaging/postage. Packaging sent no return address or postage free labels. Still unresolved situation. I'm not prepared to pay postage or loose a days work because they cant get it right.

I totally regret using this company. Quality of good is only just acceptable and I guess reflects the price you pay. Workmanship very poor. So you get what you pay for. Customer service is at its best very poor and disappointing.

Well done Sofasofa yet another disgruntled customer.

Please do not ask for a recommendation because refusal is likely to offend.
LISA found this review useful
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