SofaSofa reviewed by

Birmingham, GB

5 Reviews

trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Two months in and as flat as a pancake

We took delivery of our sofas before Xmas and they looked the business. However they are extremely uncomfortable as the stuffing keeps migrating to the back of the cushion and we have to flip them over for a few weeks. Obviously they are using inferior stuffing rather than a high grade sponge. The sofa we chose is the Malvern, don't buy it! We had a derwent sofa before, it was lovely and comfy but twice the price of this one so lesson learnt in that you get what you pay for! Still I will explore my statutory rights through trading standards to see what recourse have.

28.01.13 almost one year on and got nowhere with these people. Had to pay a local company to re stuff cushions with some hard wearing foam. All in all totally dissatisfied with the products level of comfort. Maybe they should set their sights on export markets and market their sofas as weapons of torture?
1
LISA found this review useful
    SofaSofa
    TrustScore 6.7 / 10
    44 Reviews

    Reply from SofaSofa

    Hi Mark, Thanks for the feedback. We are sorry to hear you've been having problems with your cushions and we'd really like to sort this out for you. We've tried calling you a few times as we noticed you hadn't actually contacted us first before posting your review. If you could please give us a call back on 01495 244226 and ask for Maria in Aftersales we'll sort your problem out in a flash. Look forweard to hearing from you Mark!
    Comment (?)