Beware fabric change when buying replacement covers!
I have had a sofa and chair ffrom sofasofa for a number of years and recently ordered a new chair cover in the same colour. It arrived different fabric colour and quality, not a match. Tried to replace with a contrasting colour(within 7 days) and was told that the price had gone up and I would need to add another £51! Now have to cover the chair with a throw. Shame as the quality of the build is good but warnings about fabric change should be made when you order online.
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Hi Julia, Thanks for the feedback. We're sorry to hear that your new covers didn't match your existing furniture. Unfortunately, with piece-dyed cotton fabrics such as our Madrid it is impossible to guarantee a shade match between our current fabric stock and the fabric used to cover your sofa a few years ago. We try to keep the shade between batches as similar as possible but there is always a certain amount of fluctuation in the dying process, particularly over a number of years.
For this reason we encourage all our customers to ask for fabric samples beforehand if they wish to match to existing furniture.
As a gesture of goodwill we will happily waive delivery charges for your new chair cover if you wish to go ahead and reinstate your order. I understand that the £51 surcharge you were quoted did also include a pair of armcaps - we would never quote £51 to exchange a chair cover!
If you wish to go ahead please contact Natalie Hern, our Aftersales Manager, and we will get your new covers to you in the next few days.