My experiences with Software 4 Students have ALL been excellent - that doesn't mean, that they roll over and do everything that I ask of them. BUT it does mean that they treat me as a valued customer and keep the interests of their software parties in mind with their responsibilities
As a Grandfather wanting to actively support a growing base of grand children with their educational needs while having fun doing so; I am able to purchase affordable software that will be in line with what they use at school - the savings on software are then turned into a good specification laptop which I can set up for them alone and ensure that I have sight of what else they are doing online ..
Will continue to use S4S for all of their needs
Thanks to various at the company for prompt and courteous support
I have purchased several items and have always been impressed with the produced and the incredible value - they are regularly 50% cheaper than other retailers. I recently had a problem with my computer and lost Office 2010. I had received office as a download and when I tried to download it again I ran into all sorts of problems. I spent hours trying to resolve the issue with Microsoft who wanted £65 to fix it. I eventually contacted Software4students even though I was way out of warranty and to my total surprise Desmond resolved the issue immediately. I am so grateful to him as the service was far beyond my expectations. I look forward to doing business again and again with them.
I was recommended by a friend to use software4students to buy the latest office. I had MAJOR issues trying to get Microsoft to accept my email address. I kept getting passed around. I went back to software4students as I had purchased from them and must admit had a bit of a go at Alan as I was just so frustrated! Sorry Alan!!! He took time to talk me through getting it validated with Microsoft! He seemed to know a lot more than any of the Microsoft staff ever did!!!????I would not hesitate in purchasing again at all from software4students! Very happy customer! !
I bought an Adobe CS6 product from them in November 2012. I had already had problems trying to get it from Adobe. I was in India and needed a download urgently. They took my money, but when I contacted them for the download, I was told they did not do downloads for Adobe and the discs would be sent to my home in England. I sent them a copy of the page from there website saying there were downloads, and it still says there are downloads. I pointed out that I would not be back in England for a number of months and I needed the software now or a refund. They refused and ignored my subsequent emails. They are based in Ireland (tax reasons?) and ignore the OFT's Distance Selling Regulations. IN NO CIRCUMSTANCES BUY FROM THEM.
I called to explain that I had had an issue with activating my software. I had sent two email to the support team but had not received a response. The immediate reaction from the person I spoke to is that this is not our problem but Microsofts so contact them. When I asked for my money back he said as it was a download they would not give me my money back. I asked why they had not responded to my emails and was told that they had so many of them that they were not able to get through them all. I asked about ownership for the goods they had sold and was told again that this was not their problem. I think this is a dreadful reaction from an organisation and will stop me ordering again. I currently have spent money on a product that does not work and I have no way to get my money back!
I tried to download Office Professional Plus on my son's new laptop and had problems. Without error warnings I had nothing to go on. The customer service department was more than helpful and looked into the issue for me and helped resolve the issue.
I felt the help was courteous and patient and completely appropriately pitched. Now my son has to do his homework without technological hitches.
purchased the programme for my son to use in High School and College and although I had a few problems to begin with due to my not completely removing all other Office software that had been preinstalled when I purchased the computer I have had a really positive experience and can Highly Recommend Software4Students.I had to write on a number of occasions and thankfully I was helped every step of the way. If the programme does not install succesfully first time around you can guarantee it will be due to consumer error .I had first rate experience of this but the help I received could not be faulted. Thanks Again .Fabulous Experience.
I had a few problems with installation of the downloadable MS office but with a quick email to Software 4 students for help, allowed me to install quite easily, Responses were always quick to emails, would recommend this company to all as they provide a top notch service.
I ordered Office for Mac 2011, which worked fine. Unfortunately after my hard drive was changed, because of a fault, I could not reinstall the program. Microsoft wouldn't let the program fully install for some weird reason.
Software4Students tried really hard to solve my problem without success. We went through all the steps, but still...no installation. The only solution was a refund, which Software4Students processed rapidly for me with no question.
This is a fine company with integrity and great prices. I would definitely use them again.
Trying to install Office 2010 I kwpt getting a Product Key Invalid message. Problem was quickly identified as being a 'leftover' from a previous install in the registry and information given as how to clean it. Followed the instructions and the install then went through qith no further problem. Very efficient and quick responses to emails. Would use this company again. Frank
I was really impressed with installation help i received. I had an issue with error 1935, I got an email which was a bit too technical to understand, when I replied to Allan, he offered to call me as it would be easier. On a Saturday morning at 8am it was not expected, so thankyou software4students, great customer care is hard to come across these days so will definately tell everone in my sons school about you guys!
From the experience I've had with the company, every step has been as desirable as possible. Excellent customer service before and after my purchase and obviously great products at very cheap rates. A benchmark in the way businesses should run.
Originally I had intended to download my software but I just couldn't get it to work, probablly cause I'm not very techie. I emailed software4students. They responded promptlyand tried to solve my problem. When this didn't work they sent a disc out to me at no extra charge. I felt that they handled things really well.