Reply from Software4students
[REPLY]
- Reviews (87)
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- Martin Cleverley
- Wrecsam, US
- 1 Review
Excellent customer care
Despite it being three years since l bought the product they were more than happy to help me sort out a major problem with it. Thats what l call great service.
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- Catherine Dhullu
- London, US
- 1 Review
Excellent!!!!!
I was recommended by a friend to use software4students to buy the latest office. I had MAJOR issues trying to get Microsoft to accept my email address. I kept getting passed around. I went back to software4students as I had purchased from them and must admit had a bit of a go at Alan as I was just so frustrated! Sorry Alan!!! He took time to talk me through getting it validated with Microsoft! He seemed to know a lot more than any of the Microsoft staff ever did!!!????I would not hesitate in purchasing again at all from software4students! Very happy customer! !
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- Denise Elliott
- 2 Reviews
Do not buy from this company
I bought an Adobe CS6 product from them in November 2012. I had already had problems trying to get it from Adobe. I was in India and needed a download urgently. They took my money, but when I contacted them for the download, I was told they did not do downloads for Adobe and the discs would be sent to my home in England. I sent them a copy of the page from there website saying there were downloads, and it still says there are downloads. I pointed out that I would not be back in England for a number of months and I needed the software now or a refund. They refused and ignored my subsequent emails. They are based in Ireland (tax reasons?) and ignore the OFT's Distance Selling Regulations. IN NO CIRCUMSTANCES BUY FROM THEM.
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- Lynne Goldsmith
- 1 Review
Poor response from Software 4 Students
I called to explain that I had had an issue with activating my software. I had sent two email to the support team but had not received a response. The immediate reaction from the person I spoke to is that this is not our problem but Microsofts so contact them. When I asked for my money back he said as it was a download they would not give me my money back. I asked why they had not responded to my emails and was told that they had so many of them that they were not able to get through them all. I asked about ownership for the goods they had sold and was told again that this was not their problem. I think this is a dreadful reaction from an organisation and will stop me ordering again. I currently have spent money on a product that does not work and I have no way to get my money back!
- Y Mayat
- 2 Reviews
Excellent Service and Great Pricing!
I had some queries before placing an order and the service was always 1st Class and Prompt.
When I did order the items came quickly and the Pricing is the best anywhere!
Great, Clear and Well-Designed Website as well.
Very Happy Customer - Many Thanks.
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- Samantha Giblin Little Actors
- Parkgate, US
- 1 Review
Very helpful and supportive.
I tried to download Office Professional Plus on my son's new laptop and had problems. Without error warnings I had nothing to go on. The customer service department was more than helpful and looked into the issue for me and helped resolve the issue.
I felt the help was courteous and patient and completely appropriately pitched. Now my son has to do his homework without technological hitches.
Thank you
- Nikki Bevan
- Forden, GB
- 1 Review
Simply The Best !
purchased the programme for my son to use in High School and College and although I had a few problems to begin with due to my not completely removing all other Office software that had been preinstalled when I purchased the computer I have had a really positive experience and can Highly Recommend Software4Students.I had to write on a number of occasions and thankfully I was helped every step of the way. If the programme does not install succesfully first time around you can guarantee it will be due to consumer error .I had first rate experience of this but the help I received could not be faulted. Thanks Again .Fabulous Experience.
- Vicky
- Norwich, GB
- 1 Review
Would Highly Recommend :)
I had a few problems with installation of the downloadable MS office but with a quick email to Software 4 students for help, allowed me to install quite easily, Responses were always quick to emails, would recommend this company to all as they provide a top notch service.
- Craig
- London, GB
- 1 Review
Fantastic and Fast Customer Service
I had to contact the Customer Service team over a year after my purchase of MS Office to seek help with an issue. The response was fast and the resolution was first time.
Would definitely recommend Software4students to others as I have had nothing but great service in all my dealings with them.
- John
- alabama, US
- 1 Review
Great to do business with
I ordered Office for Mac 2011, which worked fine. Unfortunately after my hard drive was changed, because of a fault, I could not reinstall the program. Microsoft wouldn't let the program fully install for some weird reason.
Software4Students tried really hard to solve my problem without success. We went through all the steps, but still...no installation. The only solution was a refund, which Software4Students processed rapidly for me with no question.
This is a fine company with integrity and great prices. I would definitely use them again.
- Elspeth
- Worcester, GB
- 1 Review
A revelation! Helpful IT support!
Brilliant service, responsive, quick and advice that works. Can't rate them highly enough.
- Frank Metcalf
- 1 Review
Fast Response and Knowledgeable
Trying to install Office 2010 I kwpt getting a Product Key Invalid message. Problem was quickly identified as being a 'leftover' from a previous install in the registry and information given as how to clean it.
Followed the instructions and the install then went through qith no further problem.
Very efficient and quick responses to emails.
Would use this company again.
Frank
- John
- 1 Review
Excellent, fast, efficient and knowledgeable service
Quickly sorted out my installation issue with excellent customer service. Resolved within a couple of emails. Would use again,
- Caeron
- London, GB
- 6 Reviews
Awesome customer care
I was really impressed with installation help i received. I had an issue with error 1935, I got an email which was a bit too technical to understand, when I replied to Allan, he offered to call me as it would be easier. On a Saturday morning at 8am it was not expected, so thankyou software4students, great customer care is hard to come across these days so will definately tell everone in my sons school about you guys!
- Gwil
- Bristol, GB
- 1 Review
Outstanding
From the experience I've had with the company, every step has been as desirable as possible. Excellent customer service before and after my purchase and obviously great products at very cheap rates. A benchmark in the way businesses should run.
- Siddh Bhatnagar
- Congleton, GB
- 1 Review
Fantastic
You're a great support to students, who are already reeling under a lot of other financial burdens.
- claire
- 1 Review
SOLVED MY PROBLEMS
SOLVED MY PROBLEMS
Originally I had intended to download my software but I just couldn't get it to work, probablly cause I'm not very techie. I emailed software4students. They responded promptlyand tried to solve my problem. When this didn't work they sent a disc out to me at no extra charge. I felt that they handled things really well.
- Stephen Dunn
- newton aycliffe, GB
- 1 Review
Excellent First Class Service
Although I buy a lot of full price software for work this is the first time I have bought any software for my Children to use for school work.
After looking on the internet I found that Software4Students were advertising exactly what I was looking for, however the deals looked so good that the sceptic in me worried that the site was to good to be true. After reading the reviews and searching on Google for bad reports against S4S I decided that it was worth risking placing the order.
I placed the order on Saturday night and the software arrived on Wednesday morning, making me wonder why I was worried in the first place. Would I recommend Software4Students, YES. I have already recommended to ALL the parents at my daughters school and this is the first time I have ever posted a web review.
Best Regards
Steve
Stephen Dunn
Stephen@dunn247.com
- Anne-Marie Reid
- Northants, GB
- 1 Review
Awesome!
When my laptop died I swiftly had to buy another in order to complete my uni work, however it was just after christmas and I could only just afford the laptop never mind the software! I needed Microsoft office fast. I found this website recommended on the Microsoft site so I thought I would give it a try. After ordering I was concerned after reading some negative feedback on other sites regarding the delivery time and I needed the software fast. However, my package came 4 days after ordering, loaded it straight away and it works a treat - top quality software at a fraction of the real price - HIGHLY RECOMMEND SOFTWARE4STUDENTS - A*******
- Richard Davies
- Birmingham, GB
- 1 Review
Unparalleled service.
Apart from the obvious fact that their prices are excellent I cannot fault their customer service. They have always been prompt and extremely helpful. I will continue to both use and recommend Software4Students as long as I can. Thanks for all the help and bargains, from a very satisfied customer.
- Graeme
- Edinburgh, GB
- 1 Review
The real test - when things go wrong...
Buying Student Software was so easy - and with student discounts, fantastic value. But the service I got when my laptop stolen and I wanted to re-download Microsoft Office and Visio onto my new computer was superb. In the case of Office, I just went into "My Account" and re-downloaded - - but for Visio - it wouldn't re-download, and on contacting Customer Service at Software4students, I was very impressed with the speed with which they resolved matters and gave me a new link to download it again. They were a pleasure to deal with and made me feel a value customer (not something students often get!)
- G Holden
- Birmingham, GB
- 1 Review
Great price, great service
Bought the Office Pro Plus and Kaspersky package. Downloaded kaspersky straight away, slight problem with installing office but an email to customer services had the problem sorted.
Would recommend to anyone.
Thanks :)
- D Roberts
- Fife, GB
- 1 Review
Superb
Bought MS Office 2010 pro plus for my daughters new laptop, i had a few problems getting it to work but an email to software4students and it was all sorted and working in minutes. Unfortunately i had not uninstalled all the pre trial MS Office versions on her new computer first, so there was a conflict with the activation code. Customer support lady (Mimi) was brilliant and helped me so much.
Excellent, first class would recommend to everyone
Many thanks
- A Dervish
- Birmingham, GB
- 2 Reviews
With trust!
Recently purchased MS Office for Mac. Super quick delivery, and great service. What more can I say, buy with trust!
- george
- stoke on trent, GB
- 1 Review
excellent service and feedback
had a problem with word 2010 only opening documents in protected mode. got in touch and after a few exchanged emails problem was sorted
customer attention after buying product was excellent.
- Louise West
- Derby, GB
- 1 Review
Great price and excellent support
Purchased Office 2010 and downloaded it straight away. I had a slight problem with activation but the response was positive and sorted the problem out quickly. First class service.
- Young
- London, GB
- 1 Review
Great Prices, Easy buy and Amazing Support
To find the product you want is easy, to buy it- as easy and the support is amazing to with helpful, quick replies.
R Young
- Sonja
- 1 Review
Great service!
I purchased microsoft office from the website. The process was easy and it was well explained what to do. However I had some problems downloading it. Emailed customer services and they got back to me the next day. Their response was a bit confusing as they sent me a really long list of what could have possibly gone wrong. As somebody not too good with computers and programmes that wasn't too great but I did the first thing they suggested and it worked after that!
Really effective, really fast. Thank you!
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- Benjamin Adams
- Hinckley, US
- 1 Review
Absolutely superb customer service!
Purchased MS Office 2010 from software4students earlier this year. Superb service, downloaded and installed fine. I then purchased a new Laptop and they helped me sort out the problems i had putting MS Office onto the new laptop.
A* Customer service and correspondence, very very helpful and efficient.
I Always recommend you to people. Thank you
- Mark
- London, GB
- 4 Reviews
Great.
My son told me about the site and thought no way, but yeah ,great savings and great service, had a minor problem and the customer service got back to me very quickly.
The site is very user friendly.
Ordering was quick and easy.
Down loading was smooth, just think they need an icon to say which product I had down loaded 34 or 64 bite.
other than that great
- Bridget
- Derry, IE
- 1 Review
Brilliant service for students
We wouldn't have been able to afford to pay for the software from normal retailers. It's brilliant to have this service where students can get first rate software at such low prices.
- chengeto
- Greenford, GB
- 1 Review
Best Customer Service
I was surprised that I did not know abut this until my daughter asked me to buy ms offce for her assignments. At first I thought it was too good to be true, but the process was smooth and customer service exceptional. They replied to my emails on a Sunday! 5****
- Nigel Dermott
- Wickford, GB
- 1 Review
Wow! Great service and support
I bought Office 2010 last summer and used my authorisation for 2 computers. I got a virus on one and needed to do a factory reset, which meant I lost office. Within the hour of an email I had a further download authorised ... and on a Sunday too! Thankyou! Thankyou! Thankyou!
- T A Wheadon
- 1 Review
Download is spot on and worked a treat.
I am very pleased at how downloading software worked. Normally I would make use of DVD's and CD-Rom's, this time I was more than happy to download the product. As a result, product has uploaded successfully and both myself and my son are using it. Many thanks to Alan for all his help and support.
- Malcolm
- MERTHYR TYDFIL, GB
- 1 Review
Malcolm
Excellent product and price for the student market.But what impressed me most was the after sales service.My daughter picked up a virus on her laptop and the operating system had to be wiped and reinstalled.Because of this we lost the microsft office download.Contacted the company and the problem was resolved quickly excellent service.Thanks software4students.
- aimee1609
- 1 Review
Outstanding Products, Outstanding Service & Customer Focus
Outstanding products for the student market - customer service and focus is endemic in the fabric of this company.
If you are a student and you need software, you need look no further as you have arrived at the best company in the market.
- Kirsten Kendall
- Croydon, GB
- 1 Review
Brilliant value for money and customer service
This is the second purchase from S4S, the first was for my daughter's new laptop for uni and then I bought it for my son who uses Office 2010 at school (we had 2007 before). The site was easy to use and both times the discs arrived very quickly. My daughter loaded hers without a hitch, I, being less technically minded, had a bit oft trouble so I emailed customer services for advice. They replied the next day and I am now up and running. My son now has the same version of Office as school so he is happy. I am amazed at the value for money and recommend S4S to every parent I know, what a find!!.
- Alan
- 1 Review
Great value
Needed to get an up to date version of Word for Mac for post-grad writing. Great price and easy to access. Good online support.
- liane
- nottingham, GB
- 1 Review
So helpful and friendly
Lost my disc (sent it to Amazon in a returned CD ROM - Doh!) and once I'd found my order number I got a new one ... with friendly service to boot. Combined with such a great deal I couldn't ask for more. Much easier than dealing with Microsoft
- Timmy
- Isfield, GB
- 1 Review
Pretty Good, after a little Hickup
I found the website a little confusing at first, however it only took a few moments to deal with. Other than that, the package was very well explained, and came exactly as it was described.
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