A few niggles but good value and excellent turnaround times
I used Solopress to print some leaflets for my business, they were very good value, and they came on the day they promised, very fast turnaround. The only problem I had was uploading the front and back on the website, only the front uploaded and the emails we then exchanged did delay the printing by two days, which was annoying. Not sure if it was my fault, not having used the website before, or theirs. I'd use them again, definitely.
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Thank you for your feedback, I am pleased to hear you had a good experience using Solopress.
Upon receipt of an order, we will check the right artwork has been uploaded for the number of sides requested, the size of the artwork corresponds with the ordered size and is of a high enough resolution to provide maximum print quality.
One of our sales representatives will check the artwork thoroughly for the above, if they feel or can see one of these components do not match or meet requirements they will inform the customer. We do this to ensure the customer receives exactly what they have ordered and expected.
In the case of your order, our sales representative noticed you had requested a 2 sided leaflet but only one side was received and the artwork was not at A5 size. He tried to reach you at the telephone but unfortunately was unsuccessful, he proceeded to send an email to advise you of his concerns.
We received your artwork the following day, which meant we were able to proceed with the printing and dispatch the goods for delivery with immediate effect.
I am pleased to hear you would use us again, if there is anything we can help you with in the future or if you experience any similar concerns please do not hesitate to contact me on 01702 460047.
Emma Micallef Sales Support Department email@example.com 01702 460047