Reply from Solopress
[REPLY]
- Reviews (919)
- Tim Chilman
- 1 Review
A reliable, worry free experience that's second to none!
I wanted some business cards printed and looking first at the website I found it very easy to navigate and find the information I wanted. I had plenty of questions, most of which were answered on the website but I also found the 'Chat Now' service excellent and invaluable. As a customer I was made to feel that my business was very important to them and the whole process was worry free from start to finish.The price was excellent too and very competitive and along with the first rate customer service i will definitely be reccommending Solopress to others.
- Customer
- 1 Review
Friendly and slick
Yet again solopress have done a great job of some posters for us for a medical conference. Only reason I gave 4 rather than 5 stars is the unduly complicated system of separating an order of different paper sizes up which results in a somewhat confusing barrage of emails and invoice requests. Thankfully the lovely staff phoned to sort it out!
- Customer
- 1 Review
Phenomenally fast!
My queries and orders were responded to very promptly and clearly and the fast delivery is a godsend!
- Jumpstart Interactive
- 1 Review
Excellent! Great service and always reliable.
We use Solopress quite regularly and have never been disappointed. They have a top notch website and their service is second to none. They are especially helpful when you have a tight deadline which they've always delivered when promised. I would highly recommend using them.
- Sudbury House Hotel
- 1 Review
Quick and speedy service as usual !
Perfect quality product, delivered on time. Efficient service from the accounts department, assisting with our own difficult accounting process !
- Customer Trafford Parsons.
- 1 Review
using solo press wasn't great but wasn't annoying either..
I've only used this company once for some business cards and I found it hard to send over the artwork - in fact it took 3 days and quite a few e-mails to be sure they had got it. .As for the printing it was not exactly the colours that where in the j-peg and too dark to show the details in the card. I sent them the design on sunday and got the cards on the next saturday..
Reply from Solopress
Our sincere apologies with regards to the problems you have experienced.
We are going to investigate further into this issue, we will be in touch shortly.
Please accept our apologies again for any inconvenience caused.
Kind Regards
Emma Micallef
Sales Support Department
emma.micallef@solopress.com
01702 460047
- Tyneside Vineyard
- 1 Review
Friendly and super efficient service.
Solopress are an excellent bunch. We are usually working to tight deadlines and we can guarantee that as soon as the artwork gets to them it's well looked after and professionally treated, just like their customers :)
- Elliots Hill Care Ltd
- 1 Review
Design and produce a roller poster
Excellent design and turnaround. Produced a fantastic product first time around
- playboxdesign
- 1 Review
Polite, Professional and Quick
I was very impressed with the live site chat; great when ordering a bespoke product. A last minute job I was short for time but Solopress quoted, quickly confirmed my payment and my prints were there the next working day. I will definitely use them again.
- Josh
- 1 Review
The Product is Great!
I have used Solopress in the past and they are a very good company, who clearly want to deliver a fantastic product to the customer, which they do. My only slight hiccup this time around, placing a custom order, was that you get moved around too many members of the team. I think I had emails from 5 different people before my order had been placed, and at one point I had to re-list everything I wanted, even though it was in the previous quote.
This wasn't a big deal, but I just think custom orders could be streamlined a bit as I could imagine some people being put off.
Ultimately, like I say, the product and overall service was great and I am very happy with my order.
- Martin K
- 1 Review
great service
fast turnaround and low price - with real people to speak to
- Chris in Jersey
- 1 Review
Great Service and fast at getting the job done.
Although I got a little lost with who was mailing me about parts of the job (that did cause a glitch in the process) the team were fast to react and spotted the issue strait away and rectified it.
The product I ordered was perfect and looks superb so credit to the design team for the quick turn around.
Overall I'm very happy to have used Solopress. I'm also glad I didn't use a cheaper alternative too as the difference in quality is by far worth paying that little extra.
- Darren Chandler
- 1 Review
The baton couldn't be passed to a more trustworthy pair of hands.
If you need to know that you've been given a competitive quote, assurance that the print work will arrive on time and to spec, and that the final leg of the printwork journey from design to client will result in client satifcation, then I'd go with Solopress every time. I've been extremely pleased with the high level of quality finish of the printed product and the level of support that I've received throughout the process.
- Aspire4U
- 1 Review
Excellent service, excellent quality !!
The team were so helpful every time i called, they followed up on the order and made sure it was with me within 24 hours. Quality of the printing is fantastic too. Thank you so much, will definitely use your company again.
- Mark Hilferty
- 1 Review
A very efficient and cost effective solution to all printing requirements
I found Solopress a very efficient and cost effective operation to deal with. They were friendly and knowledgeable and their staff turned everything around in the shortest time imaginable. Actually so fast that in future I will have everything I want written down and worked out so that I have the answers available upon request. The quality of the product produced was excellent and I will have no problems with using them for all future print requirements.
- Hadleigh Mountain Bike Club
- 1 Review
Terrific turnaround and great Quality items
A very professional local company,you should Definitly give them a try,quality service and really quick turnaround times.
Quality production and prompt response. Your team was attentive: they listened and delivered.
Your company's services are characterised by quality production and prompt response. Your team was attentive and they listened and delivered.
Opening late (till 8pm?) ensures that your customers who do just 9-5pm can still talk to you about heir needs.
- Alykhan Dhanani
- Brighton, GB
- 2 Reviews
couldnt ask for better service
needed a couple of urgent jobs printed and solopress made it happen. someone called me immediately to confirm the details of my order - even made my spot-uv printing happen in 48 hours rather than their quoted 72 hours (made me very happy!).
print quality is good, print stock is good, price is good.
and i will definitely use them again :)
- A Goodyear
- 1 Review
Brilliant will be using you again..
Really pleased with the product and shall be using them again,great quality and prompted service..
- Andrew Gibson
- 1 Review
Very Good Quality
Although pricier than some other companies the service and quality are superb.
I will be returning for more.
- Nasir ashraf
- 1 Review
Great service and fantastic quality
Ordered business cards from solo press. The follow up, the response and the customer services is stop on. Loved the quality of the cards.
- saunders machine tools ltd
- 1 Review
- WA
- 1 Review
Unapologetically incompetent. Frustrating for a former long time user!
Here is how my order process went.
Me: I would like 1000 rounded edge business cards.
Solo Press service adviser: OK, That's £138, just email me the artwork.
Me: Great. Send me the invoice and ill pay straight away too.
SQUARE CARDS ARRIVE 4 DAYS LATER WITH NO ROUNDED CORNERS
Back onto the phone.
Me: I paid for rounded edge business cards but received square ones?
Solo Press service adviser: No you didn't. Square business cards are £138. That's what you got.
Me: But I asked for rounded edge.
Solo Press service adviser: You got what you paid for.....
Me: But it's not what I asked for.
Solo Press service adviser: It is your job to do that. You got what you paid for.....
I have used Solo Press for business and personal jobs for years, even recommending them to friends. Perhaps that customer service person was having a bad day but there was no apology for the confusion they caused just silence that I filled by saying that I would not be using them again, they did not care about that.
Utterly frustrating and £138 (together with 1000 business cards) in the bin, just what small businesses need at the time!
Never make an order over the phone with Solo Press.
Reply from Solopress
Thank you for your recent correspondence.
We have now investigated into this matter fully and thank you for your patience.
We review every complaint and issue with extreme concern and the utmost importance.
Our Sales Managers are instructed not to take orders over the telephone with a company policy that all orders must be received in writing.
When an order is placed an order confirmation is forwarded detailing the order and cost. Unfortunately on this occasion we do not have a record of a request for round cornered business cards but we are always willing to accommodate our customers requests and demands.
However as a gesture of good will we would be happy to produce the cards for you with rounded corners at a reduced cost.
I trust this will be satisfactory and hope that we can continue our relationship with you as a valued customer of Solopress.
Kind Regards
Emma Micallef
Sales Support Department
emma.micallef@solopress.com
01702 460047
- Graphicwave
- 1 Review
Excellent delivery but poor print quality
We received our clients 380gm flyers on pulp board next day as expected but were disappointed with the print quality and finish (finish has the appearance of silk board not pulp/uncoated). The appearance was nothing like the lovely lithographically printed samples Solopress had supplied us with and the print quality was very poor compared to previous items we had ordered. As I suspected after nearly 2 weeks of emails back and fourth (not getting anywhere) to customer support they confirmed that they had been printed digitally (Vistaprint standard) and not lithographically. I know most people wouldn't mind or even care how they are printed but for all you designers who like quality you've been warned and don't go by the quality of the supplied sample packs.
Reply from Solopress
Thank you for your feedback.
We are sorry that you feel you have experienced poor customer service and quality on the product you purchased from us.
We have investigated into the issue thoroughly as we consider all complaints with extreme importance.
The order was produced as requested on 380gsm pulp which is an uncoated stock and we are disappointed to hear that you were not pleased with the final product.
We produce work through a range of processes basing our production methods on the most economical and commercially acceptable methods that will benefit our customers, which our prices reflect. We are happy to comply at any time with our customers needs and should they wish for a particular printing method we would advise of costs for both lithographic and digital. We pride ourselves on the quality of our products and the high service levels we achieve.
Our sample packs contain a range of digitally produced and lithographically produced products. We are currently re branding the sample packs and the product identity to ensure that items are clarified.
We feel the comparison made to be unjust as the samples we hold are of both a commercial and acceptable standard.
However as gesture of good on this occasion will we would be happy to resupply your fliers to you produced lithographically.
I trust you find this acceptable and look forward to hearing from you at your earliest convenience.
Kind Regards
Emma Micallef
Sales Support Department
emma.micallef@solopress.com
01702 460047
- Rachelle
- 1 Review
Next Day Printing...A Breeze
Simple to order on the website, uploaded my design, arrived next day, perfect print, would recommend to anyone
Repeat customer - Excellent quality & speedy service!
Solopress provide us with a fantastic quality printed item that our customers love and helps us to spread the word about our growing children's outdoor wear business. We have already become repeat customer and hope to keep coming back for more!
- Matt at Sideshow
- 1 Review
Great Quality anbd Speedy Too!
Loved the printg quality and REALLY loved the quick turnaround - Will be back for more!
- Simone Cohen
- 1 Review
Brilliant efficient service
Very reliable. Special thanks to Julie Simpkins and Paula Barrell for very quick turn around time.
Waiting for my stickers today, looking forward to receiving them!
Thanks!
- Robin Chappell
- 1 Review
- G.D.B
- 1 Review
Five Stars -That say's it all
Very helpful, with a very fast turnaround when the artwork was final approved
- K Hughes
- 1 Review
Inconsistant
I ordered some leaflets on 130 gloss paper which were delivered promptly despite their upload system not working even though it had confirmed file transfer twice.
Unfortunately I thought the finish on the leaflets to be very dull and the paper far flimsier than I expected.
When they asked for feedback I highlighted this and was pleased to receive a very prompt call back asking me to send in a sample for them to look at.
Problem is though that I have heard nothing since despite having sent some leaflets back immediately.
Reply from Solopress
Our sincere apologies with regards to the problems you have experienced.
As discussed we want to investigate further into the issues with the stock and the print colour, however we have not received the samples to do so. Please could you resend them, once received we will be in touch.
Please accept my apologies for any inconvenience caused.
Kind Regards
Emma Micallef
Sales Support Department
emma.micallef@solopress.com
01702 460047
- Lucy Wright
- 1 Review
I was so very pleased to find a new supplier I would use again!
Prices were very competitive, customer service was beyond excellent and I would thoroughly recommend them to anyone.
- Brian Keen
- 1 Review
Budget price, quality service and product.
I wanted a small quantity, decent quality brochure to send to prospective clients, but didn't want to spend a fortune. Solopress offer and indeed provide good customer service, quality better than you'd expect for the money and the 24 hour turnround is no lie. On my desk the very next day.
- Simon Patterson
- 1 Review
Outstanding service!
I was very impressed with the service I received from Solopress. I was quoted within in seconds of looking on the website and offered a very good price. You advised me I would need a higher res for my prints which I sent on and the parcel was delivered just under 2 days later! It would have been delivered the next day if I had called earlier in the day,
- Alison McMath
- 1 Review
Great service
The whole experience from ordering through to delivery was stress-free and so easy. I highly recommend Solo Press not only for their fast efficient service, but because they are nice people to deal with and offer competative prices. I'll definitely be ordering again in the near future.
- melissa castrillon
- 1 Review
very quick and efficient service!
Quick correspondence and helpful, always ther.e to help and ask questions. very quick postage
Though multiple payment emails left me confused, the actual print/delivery/service was fast and very efficient.
The emails through the production process came from different people; it would have been good if the post-payment emails had acknowledged payment had been made instead of all carrying instructions to pay! confusing and made me think payment had not gone through properly.
Otherwise, absolutely excellent - did just what I asked.
- Lacroft Solutions Management
- 1 Review
top rate transaction
Super support and assistance. Very promp next day delivery of spot on quality product. Will be dealing with the company again very soon
- Ian C, Singapore
- 2 Reviews
Great prices, outstanding service.
We ordered some flyers at the very last minute for delivery in Leeds right in the middle of a really bad period of snow and ice. Service before printing was efficient and professional (very reassuring as we are based in Singapore) and the flyers arrived bang on time. We're coming back for more.
- Jane field
- 2 Reviews
Fast and excellent
Perfect product, perfect service and perfectly good and fair price.
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