I am also 1 of a long list of people that has lost money on this riddiculous website. I ordered on sat 14th of jan, and became worried when the order status said 'awaiting fulfillment' on the tuesday. I emailed them expressing my worries and got no reply. I have since emailed them several times and in one of the emails have made them aware of the distance selling regulations and have given them a deadline of 2/03/12 to resolve this issue before i take legal action. I will not be happy until this company get what they deserve, and will be taking them to court no matter how much it costs. I have also phoned one of the companies also in pascoe house and was told that they are not there anymore. So by the looks of it, not only are they scamming people, but they are also advertising under a false address. Well whoever they are, where ever they are, They will not get away with this!
I too ordered goods before Xmas. The goods didn't arrive, I sent various emails asking for progress on the order and eventually got an email back 2 weeks later saying the goods were now in stock. I advised them on 17th December to cancel my order and refund my money and I'm STILL waiting. I've been emailing them but to no avail - no response. This company needs investigating and closing down.
I tried to get my money back from these rogue traders through paypal and my credit card but they give you a four month deadline to claim. It would seem this company play a tactic through their emailing to try and play for time 'advising they will deliver but to be frank from my experience i paid for goods never to receive!! If they say they are going to deliver they are playing for time.
My only option has been to contact Watchdog and trading standards. Im sure a united front will take this company to task!!
Just purchased online 6th Jan 2012. E mailed three times from 11th -19th. no response. Answerphone says to e mail. Catch 22. Now contacted the chargeback dept at Mastercard. Will probably take ages but I will get my money back. Wish I had seen the reviews first. Now purchaed Revitalash from Amazon
These sellers have nothing to sell and are Scum. Buyer Beware!
I, like many others have been scammed, I stupidly paid for a set of eyessential at £65.00. Obviously the pricing was too good to be true, (and it was) considering it's about £35.00 per pump and they were offering £65.00 for 3. I am astonished in how terrible their customer service is, I have had very few responses to the emails I have sent. I've also demanded a refund and they have replied by saying that the product is now in stock and will be sent next week. Three weeks later, still nothing. I have called trading standard and they said if you do not receive your goods within 30 days, they are in breach of contract and you have every right to get a refund. They said if you paid by direct debit you can sometimes get a chargeback.
Ordered beginning of Nov given up now but I did get money back from Barclaycard. They were very good. If you paid by credit card, do let the fraud team know, eventually they may just do something about it? I can't believe the site is still running though I do notice it has been taken of googles ad list. I contacted watchdog and I urge others to do so, they may just be able to stop these people, ( i won't call it a company!) Like everyone else I didn't look at this site until it was to late, I wish we could warn others!
Absolutely disgusted! I ordered eyesential off these scammers on the 7th December and still haven't received either a refund or product. I sent them dozens of emails inquiring the whereabouts of my goods, with no reply whatsoever. That is until I informed them that I had reported them to action fraud and threatened to take it even further, only then did I receive an email of what you may call an 'apology' but giving me little answers to the questions I'd asked. After a numerous amount of emails I have only ever received 2 back.These people need to be stopped IMMEDIATELY! They're ripping people off left, right and center and still no justice has been done! Completely lost all my faith in ordering online. Family run business? They should be ASHAMED!
I like many others placed an order 1.8.11 it didn't arrive and when I chased it they said it wasn't in stock but would be back in stock soon. I waited and nothing came I said I'd have a refund instead, which surprise surprise didn't come either. It has been 5 MONTHS!!! now and still no response from them and still no refund. One word APPALLING.
Like many people I am still waiting on goods I ordered at the end of July 2011 and only rated 1 star but should have been NIL. Money was taken from my account and again was advised item not in stock on numerous occasions. Despite sending countless reminders, they still asked me if I still required the goods. Suppose to be a family company - maybe so but keeping all the money to themselves. I have contacted Consumer Direct who have given me advice re this and will be pursuing this further as So Special are in breach of contract. I urge others to do the same and maybe something will be done about this scam company who rip everyone off!!
I placed an order on the 8th December - like all the other ratings say they are ignoring my emails. DO NOT BUY FROM THIS COMPANY. I too will be reporting them to Trading Standards and the ActionFraud organisation.
After banging my head hard in the oven door I found this website. I ordered eyesential from so special on the 26th November and after reading this I now understand it was a better idea to flush £30 down the toilet. This company needs to be removed from all web searches as its blatant theft!!DO NOT USE THIS COMPANY!! I shall contact my credit card and fingers crossed get the money back from them. I too will report them to www.actionfraud.org.uk
This company took my money 6 weeks ago and I still have not received my goods or a refund. I was told after 2 weeks of waiting that they had no stock and were expecting it that week. After another 2 weeks of asking for a refund they said they now had stock and did I want it sending. I am still waiting for either the goods or a refund another 2 weeks later. You cannot leave a message on their telephone number given on their website as it is a message only. So I don't think I am going to get my goods or a refund as they are ignoring my e-mails. I am reporting them to www.actionfraud.org.uk and Consumer Direct on 0845 404 0506. I hope I can get my money back via my bank. Do not use this company, they are definitely NOT So special.
I have been well and truly robbed. who polices these site ? sent them a recorded letter it came back saying Addressee gone away it has really put me off buying on line...........................Hope they get sick on their ill gotten gains............They are still operating how can they be stopped from scamming others..
Like everyone else, I paid for eyesential on the 3rd of December 2011. I have still not received the item ordered and no reply to my emails. I am reporting the company to Trading Standards and asking my bank to take up the issue. If this were a genuine trading company they would state on their order page that the products are out of stock or that there is a delivery delay. I am also putting a complaint into Google. Why should they still be allowed to trade and take money from unsuspecting shoppers? Got the product I wanted within two days from Ideal world.
Like other reviewers I ordered revitalash on 15th November 2011 and after sending three e-mails still have not received my order. They did actually answer them staying more stock was due shortly but of course my order did not arrive. I have asked for a refund but after reading the other reviews I now realise this will not happen. I should have been wary because the product was cheaper on their website than any where else. I shall now contact Master card to see if they can help. PLEASE be warned DO NOT use this website !!!!
HAD TO MARK ONE STAR BECAUSE DOES NOT ALLOW YOU TO LEAVE BLANK
I ordered some eye sential on 31 October 2011 and am still waiting for it!!!!! I have requested a refund 9 times and have not had one, same email comes "we are now ready to fulfill your order" despite telling them I do not require it anymore.
I have rang the number on the contact page which does not give you an option to leave a message, it just tells you to send an email to which they take 3-4 days to reply, I even emailed my telephone number and asked them to ring, still waiting for that phone call!!!
I have now reported them to Google, Trading Standards and various other sites to inform them this is not a legitimate website or company. I will take this further should I still not get a refund.