Have you had a bad time with So Special?.
I had the same problems 2 years ago.
i have had 3 ladies email me recently with the same problem
would you like to get in touch with them.?
Also I have contact details that may help you
If every one works together every one should get what they want and with this many people these croocks should be banged-up where they belong.
I got my goods eventually but i want to help stop these croocks.
I wouldn't even rate this company one start but you don't have a choice. Do not order from this company. They say the goods are out of stock when you eventually do not receive anything. Also when they say they are in stock they will send by a certain date and this doesn't happen either. I have asked for a refund and waited 2 weeks and still nothing. How can this company still be trading on line? This is coming up of for 2 months now, how annoying. Wonder if I ever will receive a refund.?
I ordered goods over 100 GBP it took three months for me to recieve them and constant e-mails, I received three in return, caused me alot of stress as I thought I wasnt going to receive anything. there is no feedback on their site so wasnt warned at all. I would not recommend this company. I failed to find anything sospecial about them.
I purchased an item from this company on the 15th June 2011 and after contacting them loads of times they have still failed to honour their contract with me. It seems from the look on some web sites that this is a regular thing they do and send the same emails out to people who have asked for their goods. I would advise anyone to stay clear of sospecial.co.uk and to advise others to do the same thing. I have been in contact with someone called [name removed] who promises the goods will be delivered but never arrive. I have shopped on line for years and can honestly say this is the only company that I have ever had any problems with. STAY AWAY FROM THEM!!!!!!
MARILYN found this review useful
I bought he/she mid June and its now 30th Aug and still no product. I have emailed them to find out why I havent rec'd product and they stated they are out of item an will sent it within 5 w/d......still havent rec'd or heard anything yet!
This a dreadful company just shared the same experience as many others. Items not received asked for refund 5 weeks ago only to be fobbed off with exscuse after exscuse. I have now contacted my credit card company to help me to try to recover my money. DO NOT ENTERTAIN THIS COMPANY.
Paul Short found this review useful
like everyone else i to ordered from this company which was back in June. After sending many emails requesting a refund, the only response i kept getting was the goods are now in stock they can be sent to you in the next 7-14 days repeatedly.. I thought there was no chance of me ever recieving a refund until a friend told me about a chargeback scheme.. You just need to ring your bank, they will put you through to the chargeback for debit and credit cards scheme. they send you out a form to fill in the information such as the company you bought froms name, value of goods etc, then you just return it to the provided address. Your bank will then do the work for your in getting your money back.. I sent my letter back two weeks ago and after looking in my bank statement today the amount has been debited back into my account with thanks to my bank. Hope this may help you all in getting back the money you are owed...
Ordered xen tan 7 weeks ago, goods, never showed, kept getting told by [name removed] that it was being processed, never got the goods, threatened them last wednesday with police and solicitor action, also told them i would be informing trading standards and consumer direct, Needless to say, the xen tan arrived the saturday morning. Will not be using again... also, the price structuring on their website is completely wrong.... xen tan transform 177ml = GBP 11.00 for a single one, to buy the twin pack of it will set you back GBP 31.98. Thats never right.... Avoid this company!!
I so wish I had've read this before I wasted my money! I ordered a product in June, I never received it. I contacted so special asking for a refund. [name removed] told me she now had the product and could send it with a free gift. I told her no it was too late (2 months later) and I wanted a refund. She said of course, it will be processed within 7-14 days. It's now day 16! I made contact with her two days ago and have heard nothing. Do yourself a favour and don't go there! What a shabby company who is living off stealing from others!
Like everyone else I ordered goods,they didn't turn up, I chased [name removed] via their online system - the apparently sole employee of the company and keep getting promised goods/reund but nothing! However if you all look at so specials new website it seems the new website only accepts payment through paypal. Sadly I ordered a day before the new site emerged and so paid by debit card. I am guessing the fact you can now only pay by paypal means credit card/debit cards are refusing to work with So Special. so for anyone who paid by Paypal you just need to lodge a complaint with Paypal about So Special. They will take the claim on - I think they give them a month to respond satisfactorily and then you get a refund if no satisfactory response/resolution. If everyone does this and Paypal ends up dropping them as a bad trader they are out of business! It is an absolute disgrace they are still trading when some complaints go back to last year so if you paid by visa file a complaint and likewise with Paypal as its the only way they'll be taken down.
MARILYN found this review useful
Same story as everyone else - ordered product over 2 months ago, wasn't sent out of stock etc ansked for refund. Was promised I would get an immediate refund a month ago, nothing! email 5 times a day - still nothing. Any ideas?? Have contacted watchdog, consumer direct and police..............HELP!
I was in touch with [name removed] from customer service. Never got what I ordered - am now waiting for refund on my credit card. They said it takes '7 - 14 days' WHY??? My credit card issuer claimed that they had recieved many complaints about this company.
How can sites like this go on for months and months without penalty.
Google dont seem interested in removing this company from their search engine. So more and more of us get ripped off.
I am switching search engines.
MARILYN found this review useful
after months of trying to get my product or refund from this company i went through small claims court but surprise surprise the address is bogus i now have someone tracking the ip address to find the real address when i do i will post it on here the address and real telephone number please do not buy from this company
MARILYN found this review useful
Absolute sheisters and crooks and the whole company should be shut down and bloody well jailed. They make Welsh traders look completely untrustworthy and WHY Trading Standards have not intervened I do not know They have picked the wrong customer to mess with this time and I will sue the fucking pants off them. That's what happens when you piss off a lawyer.
I have also been ripped off by this so called internet shop!
I paid for eyesential product & received an automated e-mail informing me it was out of stock. So I cancelled the order & requested my refund. Over 4weeks ago, & still no response from the THIEF'S.
I have e-mailed them daily. They are a SCAM SITE.
So if you have also been ripped off by them, Report them to Consumer Direct, Watchdog, & Cardiff Police, The same as I have done.
My bank is now dealing with these THIEF'S.
Sounds like everyone else, ordered 6 weeks ago and nothing arrived. Keep sending emails, days later get a response promising the goods will arrive and then nothing. DO NOT BUY OFF THESE PEOPLE. Will be contacting Consumer Direct
I agree with Louise we must all complain to Consumer Direct. I placed an order which has never arrived and now they are on a 30 day refund which ends tomorrow and I know that I will not receive my money back. Consumers direct currently have a file open for me and will keep them informed and do my best to stop these people from trading.
I plan to share this site with Consumers Direct so that they can actually see how many people are being scammed out of their hard working cash.
BEWARE OF THIS COMPANY!!! CHANCEA ARE IF YOU HAVE GOT TO THIS SITE YOU HAVE ALREADY BEEN CONNED. YOU NEED TO DEMAND A CHARGE BACK FROM YOUR BANK AND ALSO COMPLAIN TO TRADING STANDARDS, CONSUMER DIRECT, WATCH DOG AND LOCAL FRAUD SQUAD. THE COMPANY ARE SUPPOSEDLY BASED IN CARDIFF HOWEVER NO ONE IN THE ALLEDGED BUILDING HAS HEARD OF THEM, WE MUST ALL COMPLAIN THEN THE WEBSITE CAN GET TAKEN DOWN.
I ordered my goods in April it is now July and have received nothing
i have reported them to trading standards and watchdog and also told them i have a solicitor involved nothing seems to work
They must be raking in thousands off unsuspecting customers
WHY they are still being allowed to trade is beyond me
If they think i am going to give up they are sadly mistaken
I am just in the process of trying to get my money back for an item I havent received. They have only replied once to my many numerous emails so now I am handing the problem over to my bank.
I will NEVER buy from this company again and wish I had read the reviews before ordering from them.
TRIED TO PLACE ORDER FOR YSL TOUCHE ECLAT BUT AFTER I ENTERED MY BANK DETAILS THE PAGE JUS FROZE AND DID NOT TAKE ME TO AN ORDER PROCESSED SCREEN. HOWEVER WHEN I LOOKED ON ORDER HISTORY IT SAID THE ORDER HAD BEEN CANCELLED, YET WHEN I CHEKED MY BANK ACCOUNT I HAD BEEN CHARGED STRAIGHT AWAY! SENT NUMEROUS EMAILS, TRIED TO CALL THEIR FAKE NUMBER, HAVE GOTTEN NO WHERE! AVOID AT ALL COSTS!
SO SPECIAL.... YES THEY ARE.... TRY FINDING THIS ADDRESS:
Pascoe house 54 Bute Street
CF10 5AF Cardiff
YOU WILL "NOT" FIND IT... THE POST CODE YES.... BUT PUT THE WHOLE ADDRESS IN!! "NOT FOUND"
I HOPE LIKE US YOU PAID BY CREDIT CARD.... GET A REFUND FROM THEM AND LET THE CREDIT CARD COMPANY CHASE THEM FOR THE MONEY.
what a complete waste of time, this company charges you when the item is not even in stock, surely you would charge the customer once the item has been dispatched, they are very slow to respond, said takes 7-14 days to refund? are you kidding me!!
I have finally got my refund after waiting 4 weeks, what a complete nightmare, they caused me nothing but stress, DO NOT EVEN THINK OF REGISTERING/BUYING FROM THIS WEBSITE, STAY AWAY!
To all those trying to get their money back, keep fighting for it, email them everyday if you have to and contact your bank, you will have to wait 30 days before your bank can start looking into claiming this money back, luckily for me a woman called Jody refunded me finally, I did also report them to the fraud org.
ewa ewart found this review useful
i have order some fake tan at a cost of £25, no delivery - no reply to my numerous emails, the phone number doesnt work!
I have today cancelled the order but i hold out little hope of getting my money back!
Does anyone have any other ways of contacting this person?
i am so anoyed this website is still trading
I ordered £25 worth of perfume on line in February, I still don't have the perfume or my money back despite numerous emails to the infamous "[name removed]. It's now in the hands of my bank who are trying to retrieve my money. Wish I had read these reviews before I ordered! You have been warned !
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