I want to rate 0 but looks like 1 is the lowest! Mine is the same story as pretty much everyone elses on here. They took my money and never delivered my item depspite emailing them many times. My advice is if you have bought anything to contact your bank. I am with HSBC and explained the situation. I had used my debit card but they can do a thing called chargeback. They credited my account with the amount I paid and are taking up the matter with the merchants bank. Do this quick though as I think there is a time limit of 120 days from the transcation.
I wish I had seen your website before giving this company my credit card details. I emailed an order for Eyessential and paid £30, surprise, surprise. The money has been taken from my card and no package has arrived. I tried to call the phone number and it's no longer operating.
UPDATE. Have just checked companies house the company is listed as Disolved (bust) !
I have put 1 star but this company doesn't even warrant that. My story is the same as everyone elses with my order outstanding from August 2010. They are a disgusting company and I hope they get closed down as soon as possible.
I paid through pay-pal so can anyone tell me how to start a complaint through them?
i ordered fake bake tan and it never arrived! sent some emails and a person called "jody" replied saying i would be sent it as it was out of stock. still never arrived! i am just glad it was only £20 and not £100 or something! stay well clear!!!!!
I have been waiting for a Revitalash order since the 16th September, it is Christmas I have not received it and am about to persue them through the small claims court. This company does not respond to e-mails and there are no other means of contacting them except through their website.
Absolutely dreadful customer service and a total scam of a company I have reported them to Action Fraud 0300 123 2040
Please don't use this company, I have been writing to them for 2 months asking for my order (£19.99), and keep getting emails back saying it will be sent at the end of the week. Now I've asked for a refund and they are ignoring me! I've been ripped off.
the same thing happened to me in august, i bought 2 rivitalash eyeserums for £78.00 ,never got them, jody kept sending me emails saying she was going to refund but I hever got anything back.................best advice is to print out all the emails you have of her, ask your bank for a refund, i paid by debit card with the abbey and got the full £78.00 back .hope this helps x
Piad over £44 for goods from this company so special and after nearly 6 weeks nothing has arrived they took my money straight away :-( 4.11.2011. I find it shocking that I am reading so many bad things over a period of a few years how can they get away with this !!!!!!!!
I placed an order for £40 end of Aug and never got it. I tried to contact so many times and never got a reply. Total scam!!!!!!!!!! DO NOT BUY!!!!!! I will report them as everyone else did. I think everyone should. I cant believe the website is still online after so many people reported they never received their orders. Hopefully Paypal will help.
Just wanted to confirm what others are saying, I have placed an order. This order has so far taken three months to be processed, with several emails from 'the sales team' and Jody Palmer promising me it will be fulfilled. It hasn't and I doubt it will. I will pursue this with a final demand letter, as others have. DO NOT order from this website.
Same experience as everyone else. Ordered goods and payed £28.78. Goods never arrived. I eventually cancelled but got no reply. Sent messeges on site; nothing so I sent an e-mail threatening to contact VISA and Trading Standards, and eventually got the following e-mail Dear Pauline
Thank you for your reply. i shall of course as requested cancel and refund your order. Please allow between 7 and 14 days for this to show on your statement
I can only apologise again for this situation
Please let me know if i can be of any further assistance
Sales Team www.SoSpecial.co.uk
This was sent by a Jody.palmer. I have still not got my refund. I will now contact VISA and anyone else I can think of who can help.
Like everyone else; I wish I had checked this company(?!) out before ordering. I placed an order, paying immediately, on 20th August 2011. Since then it has been all the stalling as described by others, and blatant ignoring of demands for a refund. Advertising standards were ignored; and, at the advice of Consumer Direct, I have recently sent the final demand letter. If she does not refund money they will then go to small claims. They have informed Trading Standards. Paypal are also chasing her. You do wonder if you are unlucky and others have had a normal service; but this so called company is a total scam. DO NOT ORDER!!
SCAM Took my money March 2011 no goods countless email to Jody Palmer promises of a refund all lies!! Lets put this Co out of business or at least get the website closed down. I have reported to Action Fraud on 0300 123 2040 WelshTrading Standards and am now going to report to Cardiff Police. I want my money back but I doubt I will get it from these theiving scumbags
Bad, really really bad! Gutted I have to rate them any stars!
I paid for my items and spent £44.50 on the 30th Sept 2011 for a birthday present that was on 9th October, but I have not received any delivery! Delivery status - Awaiting Fullfillment (what ever that means?) I have sent them numerous emails without a single reply! Luckily I have paid via PayPal and opened up a dispute so I should get my money back from PayPal!
I have aslo reported them to Action Fraud 0300 123 2040!
I wish I had checked on this company BEFORE placing my order.
Ordered on the 1st October, item still shows as "awaiting fulfillment". Tried to contact them but note that there is no phone number. Completed their "contact us" form and have had no response as yet, although the ticket has been assigned to a [name removed]. I paid via paypal and the receipt contains an email address that starts jody..... but the recipient of the monies is someone called [name removed].
Have sent [name removed] a personal email and also copied it to the Sales email address listed on here.
I have also opened a "dispute" through paypal....interestingly, as soon as I lodged the dispute it was automatically escalated to a "claim" as apparently the recipient of the money can't respond at the moment (whatever that means)....so now we must wait until the deadline of Oct 20th for the recipient to reply to paypal. I just wonder how paypal knew immediately that they weren't going to respond to the "dispute" and immediately escalated it....it's almost as though they know that there is a problem with this recipient/seller?
I'll let you know the outcome...but in the mean time.....
I Won't be ordering again until this is resolved. Perhaps you shouldn't either!!!
By the way....I've just tried to buy something else from the site and although you can add items to your basket..it seems you can't actually complete the transaction and buy the products???????? I wonder why???????
Total rip off took my monies, never sent goods stated out of stock and they would refund but no refund I will now report to my credit card company (what goes around will come around) I believe in bad calmer ... sorry guys your choice