I have been thinking for a while about buying a Vox tube amp and although my preference would be for an AC15 or even an AC30 for bedroom levels the AC4 C1 makes more sense (until I eventually bite the bullet on an AC15) I bought a Telecaster from Sounds Live a couple of years or so ago, so when their prices bettered/matched either my local music store or any on line price I did not hesitate using Sounds Live based on the good experience with the Tele. The only hicup was that I was unable to complete the purchase on-line as their site appeared to have 'lost' my details but transacted on the phone and they set up a new on line password. The AC4 amp arrived when they said it would and although it has some drawbacks (low base response, fizzes a lot with pedals) I am delighted with it and as the speaker breaks in it sounds better each day. Its perfect for a Tele although I am still struggling a bit with the Strat although if I keep it I may at some point experiment with a G10 Vintage or a Greenback speaker and maybe try some different tubes. I guess the acid test with any on line retailer is how they perform when things go wrong, thankfully I have not had reason to put Sounds Live to the test on this aspect (as I have with others and with very poor service) but I have every faith that should this ever occur Sound Live would perform well.
From my first call wanting clarity and technical pre sales advice right thru to post sales advice and customer support, very helpful indeed. Apart from which the price of the kit was very very acceptable and competitive. many thanks to Thomas !
Choosing which PA speakers to buy for a keyboard over the internet is very difficult because you can't get to hear them or see them. My research over the internet had led me to down-select "QCS or JBL" but I wanted to be able to see them demonstrated. Soundslive was the only place I found that had these products in stock and I could have seen them but newcastle is a long way away. However in discussion with their PA expert they had a great knowledge of the strengths and weaknesses of the full product range and a good technical understanding. They agreed the products I was considering were excellent but recommended RCF speakers because they had similar performance but were cheaper. I trusted their judgement without getting a demonstration and was very happy with the result.
Ordering was easy, speed of service was great (I ordered online on Sunday PMand my order was delivered on Tuesday PM - standard delivery. Product description was slightly incorrect however the difference did not affect the products suitability. I will 100% most definitely use these guys in future and do not hesitate to recommend them.
Got a wicked deal on a Boss GT100 guitar effects processor from Sounds live, to say it was a return,you would never guess. Everything was in immaculate condition and not a scratch to be seen, all in the correct packaging and all for £40 less than most retailers including a 12 month warranty. For £289 its got to be the deal of the day. Had it delivered next day for free too.
Very happy with the service and the product (keyboard case) ordered. Tried ordering elsewhere by phone (not very helpful) and by another website (not very user-friendly). SoundsLive website was easy to use, price exactly the same and it came very fast. Thank you. Would definitely use again.
Ordered a cab from the site using my mother's card and delivered to my address. Because of this I was called and extra security measures were taken to ensure I was not fraudulent. As soon as cleared up order was processed and received the following day.
Best price on the net, FREE next day delivery and friendly sales staff actually checking my order to ensure its all above board! If all companies operated like this then people's money would be safer and the world would be a happier place!
Pretty much 100%. One item wasn't in stock and only found out after I'd ordered - however, it was only a cover so not the most urgent item. I was contacted swiftly about it and also given regular updates as to when it would arrive.
Good communication, helpful staff and quality product.
The amp that I brought from Soundslive was a full £200 cheaper than anywhere else on the web. Brilliant start. Order placed with ease but I managed to put the wrong banking address in (my bad!) sales team rang within half an hour of the order being placed and sorted the problem immediately. Still managed next day delivery. Its exactly how online ordering should be!
I wanted a Yamaha FS720S acoustic guitar as I briefly owned one in the past and knew it to be a quality product, comfortable to hold and with a rich tone. Sounds Live had by far the cheapest price around - surprisingly, quite a bit cheaper than others. I hadn't previously used Sounds Live and it's always a bit of a gamble trying an online company for the first time. However, I found their service to be first class. They kept me regularly informed on delivery and even telephoned me the day before delivery. The guitar is all I expected it to be, so I am very happy, especially with the price I paid.'