Purchased Ex display TC electronics Nova system, goods arrived promptly and well packed, the only thing to differentiate my purchase from a new unit was the fact the box did not have any selephane on it! The actual unit itself was still vacume packed inside the box with all the manuals etc. A great buy for me!
Soundslive were very communicative and personable. I got phonecalls to tell me that my amp was on order from the suppliers and they kept me informed and delivered to the timescales they gave me.
I was less happy however with UK Mail who left my parcel on a neighbour's doorstep (for some unknown reason) for a whole day. And but for the honesty of a neighbour i'd never met before, who stumbled across the correctly addressed parceI, I may never have seen my amp. In future I would ask for an alternative delivery firm.
tried over 20 different retailers to find the acoustasonic 15 in stock,had to cancel twice from well-known outlets that kept changing the delivery dates,.
ordered from soundslive on wed evening,delivered fri morning..postage free,
Although the guitar was out of stock they did there best to get it to me as soon as poss. The guitar was perfect when I got it couldn't be happier with it, got it for a good price too.
Very helpful and willing to solve a slightly trick present idea. I needed a birthday present of a piano delivered to surprise a son for his birthday. Ordered with some required instructions and delivered on the day to a very happy man. Thank you for making the effort.
Soundslive were helpful and informative from the moment I first contacted them. They were prepared to look up any info that they didn't know and when they said they would call back, they did, and quickly.
Delivery was also very quick, actually sooner than they expected.
The equipment bought does everything they promised it would. Very pleased.
I was looking for a quality lightweight gig bag for my acoustic guitar. The Sigma gig bag is superb, very high quality, loads of padding and looks great. It costs a bit more than some other (inferior) products out there, but this is real quality with great protection. Your guitar is worth it! The gig bag came with lightening quick delivery in a very sturdy large protective box that did not fold the gig bag. I'm very happy.
The guy who helped me (Johny) was very informative and even took the time to chat briefly with me about the problems of Newcastle United. He was the humen face of salesmanship!
I can't fault the service I got from the keyboards team at Sounds Live. Their price on a pretty expensive piece of kit was way below what anybody else could match. Not only that it was in stock and delivered the next day for free. Friendly and helpful service too. A real example of how simple good customer service is.
I knew the product that I wanted. Went on to the Soundliveshop website and found it instantly. Completed the purchase in a couple of minutes. Item arrived the next day. Perfect hassle-free shopping. A great experience and one which I would recommend.
The ordering process was easy. I used PayPal. The delivery was absolutely brilliant my stuff arrived within 48 hours. They were able to fill the order, too often I've ordered from elsewhere only to find I have to wait a week or more. Thanks, a great service from an outstanding outlet.
Ordered a L R Baggs Lyric system for my acoustic guitar at noon on Monday and received it at 09:30 the next morning. Absolutely brilliant service. Would definitely use again and again. No reservations whatsoever.
I ORDERED MY JACKSON SDX ADRIAN SMITH SIGNATURE OF THERE WEBSITE. WITHIN TWO DAYS IT ARRIVED, BRILLIANT. BUT WHEN I CAME TO TRY IT ON A AMP THE NECK PICK-UP HAD NO OUTPUT I WAS GUTTED, THE FOLLOWING DAY I CALLED THEM EXPLAINING THE PROBLEM, THEY APOLOGISED AND SENT A CARRIER OUT TO COLLECT THE ITEM. THE FOLLOWING DAY THEY CAME AND COLLECTED IT, AND THE NEXT TWO DAYS MY REPLACEMENT CAME NO QUESTIONS ASKED. THIS COMPANY IS RELIABLE AND PROFESSIONAL THAT'S WHY THEY DESERVE A FIVE STAR RATING. THANK YOU.
Very happy with service and delivery.
This is the first time I've bought from SoundsLive and it has been an amazing experience! It offered the product I wanted at the best price by far!!
Great service when it comes to updating order processing and tracking!!
I will recommend SoundsLive to anyone anytime!
Absolutely an incredible helpful company to buy from ,very rapid in telling me the stand from the kit I was buying, was out of stock,but offered me the the next price one at a very favorable price. How could one say no!!! the Whole package arrived two days later ,all complete.Amazing service in this day and age,when so many companies don,t seem to care.Will always use them for my first choice. Thanks once again for all your help. Keith
I would happily recommend Sounds Live to my friends as a direct result of the service provided by Gareth Elwell. The true test of a company is how they handle exceptions, and in this instance the support provided by Gareth on a product issue, and advice on prospective products, directly led to me buying other items from Sounds Live.
I cannot provide any better recommendation than that, and even though there was an issue with a supplier, I had full visibility and transparancy in the resolution which is fantastic to see.
I bought a guitar and hard case from Soundsliveshop and could not be more impressed with the speed, efficiency and quality of service. The staff I spoke to were friendly, helpful, patient and knowledgeable. This would be my first port of call for any future music purchases.
Excellent product delivered morning after ordering online.
Soundslive has really good prices and the customer service is very friendly, unfortunately i had a bit of an issue with receiving the wrong item after having my order amended as an item that was showing up as between 1-10 days delivery, was actually just out of stock. This meant i had to return the item, repackage, trip to post office etc etc that i could have done without but they were very nice about it all. I'd probably use them again.
Highly recommend Soundsliveshop, 5*****
I needed some advice about amplifying keyboards for an upcoming audition for a function band, I know now that the advice given was worth as much as the equipment. I will definately be using Sounds Live again.
Excellent service, and superfast delivery! Highly recommended!
Item was as cheap as anywhere else I've seen it, (including Amazon, but I hate using them), so went with Soundsliveshop.
Chose free shipping, which I think was estimated up to 4 days. Actually arrived the very next day - had an email to say it had been dispatched within an hour of ordering.
Great service, great price, nice item!
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