As I had a gig on the Saturday I really needed fast delivery. Was very impressed that the order arrived next day, as promised! Was also the best price I could find anywhere. Would have no hesitation in recommending Sounds Live to anyone.
I have been a Soundslive customer since the mid 90's and have spent several thousand pounds with this shop. The guitarist in my band started buying the band gear here and it was clear from the start that he was getting some good deals. I also started buying from here a little later and have never had reason to go anywhere else. If there is a cheaper price locally Soundslive will always beat it The staff are always knowledgeable, friendly and great to deal with. I normally phone and talk with the guys and place an order over the phone but tere is always the web page One day I phoned and wanted a keyboard with plenty of live sounds and not too heavy on the workstation side of things, some shops would have tried to make a quick buck by selling the most expensive keyboard in the shop but I was offered one I didn't know but was at a great price, I bought it on the spot because I had the confidence and trust of the guys in the shop. A few years on I still use that Juno D and it has never let me down. Once the guys in store went gone beyond the call of duty and helped me out after I had bought a mono Marshall 150 w combo and realised I could have bought the stereo version for a few quid more.I was very near the 14 day period of no return and had they wanted to stick to the letter of the law I could not have argued but was told if I could get it back in mint condition they would change it for me which is what they did. These are the reasons that I have been a returning customer right up to last week when I bought a guitar case and stocked up with leads, strings and other bits and bobs and am waiting for a keyboard to be released by Alesis when I will be a customer again. I have asked them to ring me when it comes in. Not once have I had any reason to shop anywhere else even though I am at the other end of the country and Soundslive, you have a loyal customer as long as I play instruments and need your services. SM.
We are new to the world of guitars and trying to support our son's talent. I am delighted to have found this shop online. I have telephoned them a few times for advice before buying a guitar from them (which arrived very swiftly and was VERY competitively priced). Their customer service is superb, including help with instructions after the purchase - which they did not need to do, but that help was given swiftly and very graciously. Don't look elsewhere!
Would not hesitate to recommend Sounds Live Newcastle to anyone, this is the second time I have bought equipment from this company and both experiences have been trouble free. Not only was the item the cheapest price I could find but the staff were extremely pleasant and helpful, typical geordie folk! Quick delivery and equipment in first class order, what more can you ask?!! Thank you!
I can not recommend soundlive highly enough, from the initial telephone call to the actual delivery, the service was first rate. Friendly and very helpful staff, excellent value for money products, and super fast delivery. My buying experience with soundslive was a pleasure from beginning to the end.
The guys looked after me really well! Checked availability of product for me, called back when they said they would, EMailed when needed, in fact did everything In an efficient way. Amp arrived when they said it would and a great price too! Highly recommended.