Friendly service, fast delivery,competitive price from Sounds Live, still evaluating the product, so can't comment on that.
Brilliant customer service via e mail as I was purchasing from New Zealand. Their on line ordering system was not user friendly when you live in a different country with a UK bank account and delivery to a different address.
The support via email was effective and the transaction and delivery was seamless.
I was impressed with good old-fashioned friendly service. I ordered a Fender Champion 20 guitar amp and it arrived very quickly. I then decided that I really ought to have stuck to my original plan of buying the Champion 40. Soundslive were really helpful when I phoned them and arranged to exchange amps. There was a bit of a problem when the replacement amp didn't arrive when expected. For some reason it was stuck in Soundslive's warehouse. However, a couple of phone calls with their very helpful people got the problem sorted out very amicably and I now have the Champion 40 - which by the way is a fantastically good amp for the money, and sounds miles better than my Vox AD30VT. :-)
I bought a keyboard and it was delivered next day. When it arrived I realised it was bigger and heavier than I imagined. I asked if I could exchange it for a smaller lighter model. It was no problem and they recommended something else which turned out to be slightly cheaper and absolutely perfect for me. When it arrived the next day I was astounded by the value and the tone of the korg . But what impressed most was a guy called Carl who works in the keyboard dept who is freindly , knowlegable , helpful and gets things done without any problems . I really would recommend this company to anyone who needs to buy instruments . First class business. DK
Even if my order took 21 days I give it 5 stars.
The speaker I ordered did not sound ok, thats why it took 3 weeks.
So the speaker was sent back to the manufacturer.
The good one...is that the speaker was tested before it was sent to me.
So I did not toget the broken speaker and have to send it back.
Thanks to Elaine and Sean at Soundslive for information and support.
Best Regards Jussi Marjoniemi, Stockholm, Sweden.
We wanted to purchase a wireless microphone for our folk club to allow the host to move around into the audience. We discussed the requirements with Gareth of Sounds Live and he recommended a microphone which aligned better with our existing PA setup. The microphone was ordered and duly arrived the following day. We have since tested it at the club and it works fine.
I ordered a practice bass amp, which unfortunately was out of stock, I asked when there would be new stocks arriving, the friendly person said she would chech with the supplier. When she rang me back to say there would not be new stocks available until the next month I was offered a chance to cancel my order, but opted to a great deal on a different amp!
I placed an order recently with Sounds Live and there was a slight problem with the postage, which turned out to be the post office's fault. However, after I emailed in the evening of the day I received the parcel, the following morning I received a phone call from a lovely lady called Yvonne who was eager to apologise and quick to rectify the post office's mistake straight away. Fantastic customer service and I would not hesitate to use this company again. I would recommend it to anyone.
Great well priced and an efficiant professional outfit .
I ordered a Steinburg Cubase Elements Education for a Xmas present.
It arrived promptly but the cover was damaged. I immediately telephoned Newcastle and explained the problem. I was asked to return the product which I sent the same day on recorded delivery as it is an expensive item.
Two days later i received an email confirming receipt and that a replacement had been sent. I was also informed i would be credited the postage. Today I have received the replacement and received the postage credit. i have emailed to say product received undamaged and credit also. Well done Sean at Sounds Live, one happy customer.
Bought many musical items in my time as a DJ, never has the company been so caring and helpful, keeping me upto date with my order and the tracking of delivery. I would recommend soundslive over any other music equipment provider on the market.
Can't fault Sounds Live on price or service. My last purchase, Markbass little mark III, arrived much sooner than I expected and was at the best price available in the UK. I have to add that the product is supurb and has lived up to my expectations and all the good reviews that I have read. Recommended to any bass player. I'm now considering my next purchase and Sounds Live will be my first choice as a supplier. I'm not in any way connected to the company and this is my honest opinion. I buy regularly on the internet and have suffered many let downs and dissapointments so praise where praise is due.
Excellent Level of customer service. We need more like you
couldnt beat the service or the price on my particular purchases .friendly down to earth and guaranteed to beat competions prices and stuck to their word great deal and great service one item i returned because of a factory finish and replaced no problems i will defo use again in future ..........DAVY.B
I ordered a set of Schaller strap locks in nickel and was soon notified via email that the order had been placed. Within 24 hours when it came to packaging my order they realised the product was out of stock. So I received a polite and apologetic email and a voicemail explaining the situation and also an alternative option being the chrome locks rather than nickel which I decided to go for. I replied via email and within 10 minutes I received another email confirming they had been dispatched and arrived quickly within the estimated delivery time. Items as described and very happy with the excellent service. I will most definitely be using soundslive again!
Telephoned Soundslive to order a new speaker cabinet. As they didn't have one in stock, the sales person immediately contacted the supplier, sorted out a delivery date and made it possible for me to use the equipment at an important event. I received good advice and an excellent service. I would thoroughly recommend Soundslive.
Delighted with purchase. We spent hours shopping around and these guys came up with the best deal on our Nord Stage Piano. Needed to be delivered on specific day. No problem. Kept up to date via emails as to order status. Just hope the back ordered item (Del Est Early 2014) will turn up!
The entire experience of the website was ok and the information of the product was basic but the service was great. I feel the product detail on the website needs to be better but overall I would use the company again.
From ordering the amplifier to it being delivered to the door, I was kept in the picture as to how things were progressing. It was a completely hassle free experience.
Easy to navigate site with excellent ability to view on line manuals and manufacturers material. Having trusted Soundslive to provide good value a bit disappointed to find I could have purchased each microphone £10 cheaper on Amazon. My own fault really but I wont be so quick to click on "add to cart" again.
I ordered a guitar and it arrived in perfect condition. Came very quickly and am very impressed, would highly recommend!!xxxx
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