I shop a lot on-line and this Company is one of the best I have dealt with. I had a query that I had to call the help desk about before I placed my order. The staff that I spoke to were very knowledgeable and could answer my question immediately. I placed the order and my goods arrived within 48 hours. What more would you want? The convenience of an on-line store, with friendly, personal service at the end of a phone (or I'm sure email if that is your preferred method of correspondence)!
Great deal and really fast delivery. Couldn't be happier! 5 stars: Perfect – no reservations, I would recommend this company to anyone.
Great service, product was delivered ahead of time. It was already the best price I could find anywhere, then I got a call to say they were nearly out of stock, would I like the new model for the same price? Excellent, definitely recommended.
The purchase of the AX-90 Ultimate stand came within the time stipulated but the tote bag was damaged and apparently all the bags in stock at Soundlive have been sent tote bags with the same tear which on the Managing Director checking is a production line problem. Steps are being taken to sort that and get a new tote bag to me. The Sales team member Yvonne has been brilliant.
It says a lot about my life when I wasn't even shocked that my mother asked for an amp for her 50th! I unfortunately have none of the same musical ability- and therefore none of the knowledge- so I was more than apprehensive to take the plunge and purchase any old amp- the guys were more than helpful, and tickled by my predicament, and as a result my mum couldn't actually be happier and thinks I did all of the research! And I'm totally taking the credit! Thanks guys
Will definately recommend to everyone I know
This is the first time I ever bought an instrument from Soundslive. I normally use another online retailer. But Soundslive's price was SO MUCH better than anywhere else, I had no choice but to try them! I am so glad I did! The guitar was delivered about 36 hours later and the box was not crushed (as it often was with the other online music retailer I normally order from.) I had a little question about where to find the invoice so I called customer service, they not only helped me find it online, but emailled a copy to me. I am impressed because I saved £40 on my lovely new guitar compared to the price of my usual retailer, who was £50 cheaper than the RRP of other online sellers! So I saved £90 .... and because the POSTAGE WAS FREE, I saved another £10, making it £100 in total saved!!! Brilliant! I will always check out Soundslive first. What a great company!
Great value and service. Now my strings will never sound 'dead' again ever because it costs so much less to change them when they start sounding tired since I began buying them here.
I ordered a midi keyboard at around 10am on the one day and the item arrived before midday the next day! I haven't tested the keyboard yet as it's a Xmas gift but that aside, for customer service alone I give Soundsliveshop 5 stars. I received emails updating me on the progress of the order and was informed that it had been dispatched and would arrive the next day. Highly recommended so far.
Having mistakenly ordered online a different version of the TC Helicon Voicelive Play from that originally intended, I contacted the firm and pointed out my error. The item was replaced without fuss and the response and assistance could not have been bettered...or been more friendly.
Friendly service, fast delivery,competitive price from Sounds Live, still evaluating the product, so can't comment on that.
Brilliant customer service via e mail as I was purchasing from New Zealand. Their on line ordering system was not user friendly when you live in a different country with a UK bank account and delivery to a different address.
The support via email was effective and the transaction and delivery was seamless.
I was impressed with good old-fashioned friendly service. I ordered a Fender Champion 20 guitar amp and it arrived very quickly. I then decided that I really ought to have stuck to my original plan of buying the Champion 40. Soundslive were really helpful when I phoned them and arranged to exchange amps. There was a bit of a problem when the replacement amp didn't arrive when expected. For some reason it was stuck in Soundslive's warehouse. However, a couple of phone calls with their very helpful people got the problem sorted out very amicably and I now have the Champion 40 - which by the way is a fantastically good amp for the money, and sounds miles better than my Vox AD30VT. :-)
I bought a keyboard and it was delivered next day. When it arrived I realised it was bigger and heavier than I imagined. I asked if I could exchange it for a smaller lighter model. It was no problem and they recommended something else which turned out to be slightly cheaper and absolutely perfect for me. When it arrived the next day I was astounded by the value and the tone of the korg . But what impressed most was a guy called Carl who works in the keyboard dept who is freindly , knowlegable , helpful and gets things done without any problems . I really would recommend this company to anyone who needs to buy instruments . First class business. DK
Even if my order took 21 days I give it 5 stars.
The speaker I ordered did not sound ok, thats why it took 3 weeks.
So the speaker was sent back to the manufacturer.
The good one...is that the speaker was tested before it was sent to me.
So I did not toget the broken speaker and have to send it back.
Thanks to Elaine and Sean at Soundslive for information and support.
Best Regards Jussi Marjoniemi, Stockholm, Sweden.
We wanted to purchase a wireless microphone for our folk club to allow the host to move around into the audience. We discussed the requirements with Gareth of Sounds Live and he recommended a microphone which aligned better with our existing PA setup. The microphone was ordered and duly arrived the following day. We have since tested it at the club and it works fine.
I ordered a practice bass amp, which unfortunately was out of stock, I asked when there would be new stocks arriving, the friendly person said she would chech with the supplier. When she rang me back to say there would not be new stocks available until the next month I was offered a chance to cancel my order, but opted to a great deal on a different amp!
I placed an order recently with Sounds Live and there was a slight problem with the postage, which turned out to be the post office's fault. However, after I emailed in the evening of the day I received the parcel, the following morning I received a phone call from a lovely lady called Yvonne who was eager to apologise and quick to rectify the post office's mistake straight away. Fantastic customer service and I would not hesitate to use this company again. I would recommend it to anyone.
Great well priced and an efficiant professional outfit .
I ordered a Steinburg Cubase Elements Education for a Xmas present.
It arrived promptly but the cover was damaged. I immediately telephoned Newcastle and explained the problem. I was asked to return the product which I sent the same day on recorded delivery as it is an expensive item.
Two days later i received an email confirming receipt and that a replacement had been sent. I was also informed i would be credited the postage. Today I have received the replacement and received the postage credit. i have emailed to say product received undamaged and credit also. Well done Sean at Sounds Live, one happy customer.
Bought many musical items in my time as a DJ, never has the company been so caring and helpful, keeping me upto date with my order and the tracking of delivery. I would recommend soundslive over any other music equipment provider on the market.
Can't fault Sounds Live on price or service. My last purchase, Markbass little mark III, arrived much sooner than I expected and was at the best price available in the UK. I have to add that the product is supurb and has lived up to my expectations and all the good reviews that I have read. Recommended to any bass player. I'm now considering my next purchase and Sounds Live will be my first choice as a supplier. I'm not in any way connected to the company and this is my honest opinion. I buy regularly on the internet and have suffered many let downs and dissapointments so praise where praise is due.
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