Reply from Sourcetech
[REPLY]
Sourcetech reviews
- Reviews (22)
- Chris Sanders
- Kettering, GB
- 1 Review
Excellent personal service
Michelle is great to work with and she is always helpful, a credit to your company. I will always recommend the company as a five star service company.
Featured review of Sourcetech
- James CLH
- 1 Review
- Verified buyer
The best I've ever found.
One last web search before giving in and ordering this lamp from eBay, where it would have had to come from Hong Kong. I stumbled across Sourcetech and discovered not only a company in England, but a better price than eBay for this particular item. I couldn't believe it, so I sent a message through their website just to confirm. The reply was prompt, informative and personal. It turned out the item I wanted was not in stock, but they were placing an order and would add my item to it. I placed my order the following day (Friday) and received my lamp the following Tuesday. Absolutely excellent service.
- Kerry Loughrey
- Gosport, GB
- 1 Review
Excellent service, with a smile!
I have always experienced wonderful, personal serivce from all at Source Technical Services! Friendly, knowlegable staff, super quick delivery and great communications. Michelle always has a smile on her face and is a pleasure to deal with! Thanks!
- Joao
- 2 Reviews
- Verified buyer
Well happy with super staff and service provided.
Customer service was made special by Jessica Wastie who made me feel like a valued customer and service is super fast and pleasant ®
- www.rtinsurance.co.uk
- 2 Reviews
- Verified buyer
Fantastic service and quick delivery
Ordered a dune HD smart B1. It was competatively priced and arrived within 2 days. Great company to use
- Stats 2000
- 1 Review
- Verified buyer
Great efficiant service
Good price, good delivery - will use them again
- Customer
- 1 Review
- Verified buyer
Still not got the 2 items. Postage is excessive for such a slow service.
Ordered separately 2 items and paid £10 delivery on each which for 1 of the items is way over the cost for such slow service. Bought similar item from KJ Global and got item next day - fantastic service.
Reply from Sourcetech
Hello, we are deeply sorry that you feel you have not been given the level of service we expect for our customers. In this instance, we experienced a delay with Dune HD based in Germany and did everything we could to resolve the issue. Unfortunately we were unable to do so to an adequate standard.
We would like to offer you free delivery on your next order with us as a gesture of goodwill, please accept our sincere apologies
- Alan Jones
- 1 Review
- Verified buyer
Excellent product price and service
I was kept informed of delays because of stockholding but product was delivered promptly when new stock arrived with excellent sevice
- John
- 2 Reviews
- Verified buyer
Perfect! Just what the doctor ordered...
There are lots of different on-line suppliers for projector bulbs out there and some of them have abysmal customer service. Not Source Tech.
They called me to let me know theywere out of stock and then called again to tell me one was in the post. The whole process was fast, efficient and very good value.
Some suppliers wanted double for the same bulb.
Great service, great customer care, I will definately be using Source Tech again.
- Pompey Study Centre
- 1 Review
- Verified buyer
Very helpful and friendly
Excellent service and good advise given too, even saved us some money.
- Customer Mrs P Burnett
- 1 Review
- Verified buyer
Excellent service!
I ordered a replacement bulb for my hd projector by telephone on the Monday. The lady told it would be with me by the end of the week and it duly arrived on the Friday - excellent service!
- host
- 1 Review
- Verified buyer
Right part and speedy delivery!!
Surprised at efficiency
Lamp supplied and the best cost and before I expected it.
- Grateful trainer
- 1 Review
- Verified buyer
Life savers!
I needed a replacement projector lamp quickly for an important job. When the one I ordered was on back-order they let me know, offered me alternative solutions and when I decided to go with a slightly more expensive option they arranged to have it delivered the next day direct to the training site. Saved me a lot of worry!
- SIMON SANDALL
- 1 Review
- Verified buyer
excellent customer service with a friendly response
the lady on the phone was helpful and phoned back to confirm avallability a credit to your company will use again when need to reorder.
- Steve (Linc's)
- 1 Review
- Verified buyer
Fast,Friendly and personal service,quick to rectify problems
Sourcetech was helpful and prompt (with their next day delivery service)
However the first lamp was faulty and although a replacement was sent next day, I find myself out of pocket (£5.99) due to postage costs to return the faulty lamp.
A second payment from my account, was also taken, this may have been a communication error and Sourcetech refunded my account within hours of being notified of the error.
The above two points, I feel has tarnished an otherwise first class service.
The price of the lamp, represents excellent value for money, although, I have only run the lamp for less than 6hrs since purchase, so unable to rate the performance at this time.
Should I have paid for returning, what was clearly a faulty lamp,surely the company should have re-imbursed the postage????
- Nitesh Gosai
- 1 Review
- Verified buyer
good service with lots of information
the service was very good and the inforamtion given was to the point and explained very well
- MR JOHN RIMMER
- 1 Review
- Verified buyer
*First class online shopping experience*
Sourcetech gave me a cheaper alternative to my origionla Sony projector lamp, although I did have a couple of problems with my lamp, Sourcetech replaced the lamp and were very helpful at any opportunity, I would recommend Sourcetech to any of my friend and colleagues and rate them very highly as an e-commerce company.
Well done Sourcetech for making my online shopping experience a happy one.
- Allan Johnston
- 1 Review
- Verified buyer
Very good service, very good price
I put in a websearch for companies selling hitachi data projectors for my business and it came up with Sourcetech. I liked the price and the promise of fast delivery. They delivered on both, very good price and it was delivered to my door in a couple of days. Excellent.
- Hossein
- 1 Review
- Verified buyer
very good prices
A hassle free purchase though some delays in accounts
- Don Stephenson
- 1 Review
- Verified buyer
Excellent service throughout transaction.
My order was placed during the Chinese New Year. The company get some of their stock from China, as does everyone, and were unable to fill the order immediately. They kept me informed of the situation throughout, even offering me an alternative if I could not wait. I waited and the goods duly arrived a short time later.
- INDI SEHMBI
- 1 Review
- Verified buyer
Value for Money, Prompt & Professional
Sourcetech have provided us with a number of items & I am pleased with each of these purchases.
Goods have been received a day after placing an order which is important for us.
Communication both on the phone as well as in emails has been informative and helpful.
Combined with the points above as well as having the option to pay by Purchase Order makes Sourcetech one of our preferred suppliers for IT equipment.
- TREVOR
- 1 Review
- Verified buyer
Does what it says on the tin!!
First class response to any rquirement in their field of expertise.
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