I ordered a simple necklace for a birthday present a couple of weeks ago.
Although payment was taken immediately nothing happened to the order for over a week, and the birthday loomed closer and closer. It says on the website that most orders are sent within a couple of days, but as it was all hand-made sometimes it took longer, so I wasn't too worried yet.
I did send an email asking if the order was going to be sent soon (or indeed even if it was in process - all the online order status said was "awaiting availability" with no further explanation).
A couple of days later the order status changed to 'shipped' - I didn't receive a reply to my email but thought as long as it was sent that was ok. It was strange that they did not include a tracking code though as all items are sent via recorded delivery (supposedly) - which I paid £2.50 for.
Several days later and nothing has turned up yet, I've missed the birthday so will have to send it on if/when it eventually arrives. I've sent another query to sourcherry but aren't too hopeful that I'll receive a reply, let alone my order or any help.
I will update the review with any developments, however based on my experience so far I could not recommend sourcherry to anyone.
[Update] Item has arrived, 11 days after order. Have awarded a couple of stars as I at least received what I ordered now.
The hand made items and hand written address on the packing made me feel an appreciated customer. The products are beautiful and cheap. Though one of items was glued and broke very quickly, so it was short lived. But it was cheap and I got a lot of compliments on such a unique piece. Also delivery was quick.