First order with Span.com and I couldn't have had better service. Placed order on line, received order confirmation and invoice (without having to chase it).
When tracking my order there was an error Parcel Force end so I called and I spoke with Rob Anderson who couldn't have been more helpful. Parcel arrived on time.
I would highly recommend this company
I needed some items quick and after a quick Google, I stumbled across these guys. They had exactly what I wanted AND they were cheaper than CDWRITER.COM!
There was the added bonus of next day or Saturday dekivery too.
I thought the delivery may be a bit good to be true, but I tried it.
I was amazed to find my items in Great packaging turn up by 1pm on Saturday (as requested and promised).
Thanks, you should get working on your advertising and Google listing. More people need to know about you!!
Very fast service and the product I bought is just what I needed, brand new and works perfectly .
Got my order cancelled today due to (according to their e-mail): 1) card details mismatch; 2) a warning on my account and 3) the fact that they only deliver to invoices address abroad.
Note that card details mismatch could probably happen, because my name and address can be transliterated differently into English, but I was totally surprised by this "warning" on my account (which was 1 day old btw).
Trying to figure out what 1) and 2) could mean, and why I was informed about 3) only a day after the purchase had been made, I got no answer from the customer support (or probably their "Contact us" form didn't work properly).
Conclusion: to say the least, their international shipping doesn't always work and the customer support is lacking;
I've used Span for quite a few years & they have always been great with support.
They offer great products, not always available elsewhere. Real time stock & eta
on products is also really good.
Despite paying (excessively) for saturday delivery my kit did not arrive. I still have not been reimbursed for the postage. I organised my weekend around getting the kit, installing it ant configuring my system. No explanation as to why the delay! Kitvarriveda full week late.
Span offer great service and I would recommend them to anyone. I needed build an external enclosure to contain some IDE and SATA drives that I had used to store important personal and work data. Having no experience at doing this I approached Span for help and was led through the process that I needed to follow by one of their on-call experts: Lucas Okrasiak. He helped me to put together a full list of all the components and connections that I would need, and all of it was delivered within 24 hours of being ordered. The equipment is excellent, and I now have a fully functioning 5-bay mixed drive enclosure. Not bad for an amateur! Not possible without the help of a company like Span.
placed my first order which was placed on hold as I specified a different shipping address from billing address. was informed this is not allowed on first orders (fair enough) so it was quickly amended.
it was nice being able to chat with someone immediately via their skype link.
product arrived next day as promised in perfect condition, well packaged.
excellent experience overall
as above really
If you want storage, SPAN is the only place. From high end Promise and HP on 10GB, fibre or iSCSI, to the roll your own 24 bay 96TB FreeNAS. Just paying shipping from the UK to NL sucks.
I really like these guys. By specialising in storage, they have a wide selection of stuff. I've already recommended these guys to a non technical friend of mine and they tell me that they were knowledge when it came to advise.
They also have this really good service where they build and test external enclosures. This means that you can be sure that there's no incompatibility issues. Plus it's free.
As for me. They always get first refusal on all my storage needs.
I needed a new disk in a hurry and it arrived as required. I am happy!
Not much to say really, very happy with the overall experience. Website was easy to use, order process was simple and speedy, delivery was on time as promised and everything was very well packaged and secured. No complaints and will hopefully buy from Span again in the future!
When I ordered a hard drive for delivery to an address abroad, I was initially notified by span.com that authorising the order would be problematic.
However, I later received a follow-on email that suggested a work-around. If I could confirm that the recipient address is genuine, they would be able to authorise the order after all.
I can certainly appreciate that span.com is wary of possible scams, and I'm happy that they found a way to allow the order to go ahead with a minimum of fuss.
Span have an impressive range of storage hardware from SOHO to serious enterprise-class equipment. They are happy to deal with retail customers, and the pricing, service and advice I've had from them have been great; they ship items quickly and everything I've had from them has been good quality. They are also a great source of hard-to-find storage products and accessories, for example multilane SAS cables for old RAID cards.
I would highly recommend these guys.
First I was contacted via email and told that they were unable to find address.
In the meantime and five emails later the price had gone up three times.
Very unhappy with the service, would never use them again.
I bought a QNAP TS469L NAS and 4 Hitachi Deskstar 4T disc drives. I used Span's free test and build service to ensure any compatibility issues were resolved before delivery.
Everything worked just fine on delivery. Span's pricing is competitive as well.
We have used Span on numerous occasions and always found them to be quick and reliable, and provide great customer service. Their pricing is competitive and they're a good source for those hard to find items. Would definitely recommend them.
Have ordered twice now from span.com. Prices seemed to be best out most of the sites that I looked at. First order was painless, came quick. Second order was slightly delayed compared to the estimated delivery day, but kept up to date on the status of the order and it still came only 4 days after ordering.
Got exactly what i ordered, website was very clear on how to build my product. Was ready on time as promised and great service from Lucs in scheduling a pickup time. I highly recommend Span.com.
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