I ordered back in August a hose for my vacuum cleaner having sent an email checking prior to my order with them that their part was compatible with my machine. On its arrival it clearly did not fit my vacuum cleaner. The hose was also very flimsy in comparison to my original hose. They do not have a telephone number on their website so I emailed asking them to contact me by telephone me. I did not get a response so I emailed a few more times. I did get a call advising me to return it and a refund will be arranged on receipt. I did what they instructed straight away. To this day I still have not received my refund for this product. I have sent several emails asking for their response I have also sent this company proof of postage. I made a complaint into Royal Mail to check that the delivery was made they tried to contact this company and true to form they did not receive any response from this company either. We are now at the end of November and I have still had no communication or indeed any money back. I have to say I shop on the internet all the time and I have never had such terrible service or should I say lack of service. Michelle Crowther
My fridge/freezer broke down. I called in a local repair company who said it was the pcb. They said a new one would cost £116 plus the cost of fitting. Spares4Appliances supplied the right part for £42.58 including first class postage. Order placed 12.30 pm Friday arrived Saturday. Fitted it myself and now all working.
My only criticism is that the photo of the part on the website was of some other pcb which did not look like mine. This almost put me off, but the part number was correct and it was indeed the right part when it arrived.
Ordered a inner glass panel for my oven after my original glass shattered under light cleaning.
After contacting New World appliances for a new piece of glass, they kindly informed me that they would charge me over £60 for a new panel because I was out of guarantee, so I decided to try and source one myself online.
I came across spares4appliances.co.uk and found the glass panel priced at £35 with just over a fiver for delivery.
I ordered it yesterday at 3pm ish, and it was delivered today at 2pm!
It was the correct part, packaged well, delivered fantastically quick and the price was one of the best on the web compared to other online parts suppliers.
A big thankyou to spares4appliances.co.uk
This company has got a great future with service like this, keep it up!
I can now stop worrying about cooking the christmas dinner, thanks to spares4appliances.co.uk
Ordered a new oven thermostat over bank holiday weekend. Notified before lunchtime on Tuesday that the order had been dispatched by recorded delivery. Arrived first thing Wednesday morning. Fantastic service! Average price for this part is about £35. Some suppliers were charging up to £70. Total cost from Spares4Appliances including VAT & delivery? £19.54. Unreal. My new first port-of-call for appliance spares. Well done S4A.
martyn found this review useful
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