For your Berkenstock sandals the European sizes do NOT match the English ones.
My first order ARRIVED IN LESS THAN 24 HOURS - AMAZING as no postage was charged. Return was easily arranged by a fantastic lady on your returns line. The correct pair of sandals arrived WITHIN 24 hours. Now I get another email to say that the credit has been arranged to my credit card.
I call this MAGNIFICENT SERVICE and I'll try to use your services again.
Ordered Clark's boots, which arrived v quickly. Found the size I ordered to be a tad too small, so I returned them using Spartoo's free returns service and was instantly refunded when they received them. Very impressed.
good delivery, only problem I had was that my bank put a hold on my account and I couldn't use my card, as for some reason spartoo was trying to take two lots of money, but my bank put a stop to it.
then had to go to bank speak to Fraud department to have my card unblocked.
I placed my order on Thursday afternoon at 1.30pm. The website advised that my order would be delivered the next day. I had doubts that it would be delivered the next day as I ordered it quite late in the day. I was pleasantly surprised when my order arrived the next day at around 10am. Will definitely consider using this site again. Well impressed!
I ordered size 45 boots, size 44 delivered, so of course didn't fit. Returned to nearest pick up point 20 miles away from home. Waiting on replacements. Needed for weekend and had to leave without them, and not back home for 3 weeks so goodness knows where they will end up.
Kind of regret ordering from Spartoo, don't know why I did in the first place. Should have stuck with Amazon and I'd be wearing them just now.
The shoes i order were lovely, delievery quick and good prices. The only down side and hence why its only 4stars and not 5 is the box they were delivered in was damaged and poor condition. I will need plenty of tape to return the shoes that dont fit me.
I found your web-site difficult tg use. I don't think your programmer was particularly thoughtful and certainly didn't make it easy to buy a pair of shoes! I make this comment having experienced a number of web sites and, I admit to being fairly ancient.- I am 88years of age and there are a quite a number of people around my age who would like to buy shoes on line...Even more important to make it easy to do so. I did speak to someone on the telphone and she was very helpful and did much to defuse my annoyance. (I see that I have to accept your terms and conditions, but nothing to say where I may see them!)
I am extremely glad that Spartoo stock RIEKER brand, as I have already owned several pairs of those shoes before and they are hard to get in UK ( only by online ) .
The choice I made with these winter boots have been spot on. They are everything I wanted: warm, comfortable, stylish, unusual design, sturdy, overall fantastic casual boots! And what more great value for money. People don't know this brand much here, but it's very high quality shoemaker from Europe, specializing in anti-stress shoes.
Well, I am glad to find it here..
Bought from this company advertising free next day delivery as they are presents for my nieces.Purchased on the 27th Nov flying on the 1st decemeber.Today is Sat 30 november and still no parcel.Was also llied to by the staff there saying it was out for delivery with the courier on the 29th when i checked the tracking the courier hasnt even recieved it.
Now i have to travel 30 miles to buy these shoes as im flying tomorrow.
This company is a complete joke and a waste of time.
DO NOT BUY ANYTHING FROM THESE IDIOTS!
I purchased a pair of Crocs flip flops for my wife. It's out of season but my wife loves to ware them around the house in place of slippers. Spartoo were the best price and best range on the internet. I was aware that Crocs sizing can vary depending on the model chosen but I ordered my wife's normal size. I was wrong and needed the next size up. Initially I was concerned at facing the returns process but Spartoo is the best by far when it comes to returns. Its so simple, and the replacement arrived in a matter of a few days. Thank You Spartoo.
I received Super Fast Delivery of my Sandals, which unfortunately had to be returned as unsuitable, but I received good communication on how to return them through a courier pick-up point close to me & free of charge, and I was refunded the next day! This has got to be Customer Service at it's very Best! The Sandals were stylish and a good quality brand, and I would happily order from Spartoo again.
Found the shoes at a good price, and the delivery was fast.. but I hate Hermes delivery. I put a sticker in my window to say leave it with neighbors which was ok... but I've had issues before with them... you should use Royal Mail!
Really happy with the service provided in every way.
Forcing your couriers to collect signatures instead of leaving the box in a safe place as the customer herself requests is incredibly inconvenient for those of us who work during the day and hence aren't home to sign.
Viewed on-line the desirable boots, checked out "Trust Pilot" for reliability of company and all excellent reviews,so went ahead with order. Exactly as other customers had experienced - the most amazingly quick,efficient and informative service imaginable- SERIOUSLY GOOD. Oh yes,forgot to mention,the boots are great too.
this is my second and last purchase, it just doesnt work.
first time i had to send back both pairs of shoes because the sizes were wrong. not really an issue but i had to chase for two months to get my money back. told i could have a refund, got for one, but only a voucher for the other, got my money in the end, but only following a complicated bank transfer arghhh too painful!
this time i ordered them 10 days ago, nop comfirmation of dispatch sent to me, i had to chase it up over the phone, got an email yesterday saying that you had lost my order and now i cant have the shoes so refund coming back to me.
...or will it, imagine i will have to check my bank every day and hassle over and over for it.
nice staff on the phone, polite and helpful, but it makes on line shopping a nightmare and painful process!
delivery box had been opened. l received no answer from you. l'm not a happy bunny !!!!!!
Spartoo is absolutely brilliant, has great items and most are at reasonable prices. My items were delivered the next day as promised and well packaged. After my first order i had a short questionnaire emailed to me and after filling it in and they gave me a code for £10 off my next order. Would definitely order again and recommended to friends.
I will definitely use them again, could believe how quick they arrived.. Good prices and I have no complaints 100% happy :)
looked at loads of sites with daughter to find some converse hi tops that she liked for her birthday, will know to start search at spartoo next time as had them in stock, in her size at a decent price.
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