The delivery and returns policy from Spartoo were really good but unfortunately I am left feeling frustrated and disappointed. The first pair of boots I returned as defective, were returned back to me as a replacement (distinctive mark on the box). When I returned for second time saying that I'd received the same pair back, I then received them back a third time after having requested a different pair to try. Result? A refund please. And it would put me off ordering from you again.
This was the first time i've used spartoo and was very impressed. Couldn't believe the speed of the free delivery and the fact they did free returns (although didn't need it) Loved my new shoes, and the fact they turned up first thing next morning, great when you can't wait! will definitely be using again.
I was amazed my call was answered so quickly, I recived my order sooner than expected and was updated. There was a problem as I was sent the wrong size shoe. However I was dealt with as well as could be expected following that so am left feeling positive about the company. The person on the phone was appolgetic, informative and investigated the issue immediately and clearly.
Excellent service, I refunded an item for and exchange and needed the item delivered to me within a period and the product arrived on time. Their customer service is excellent and they where great help. Definitely will purchase from Spartoo again!