Shoes arrived the next day. Wrong size though my fault. I went to the website, logged in, completed the returns form, printed the label and took the shoes to a local convenience store. My shoes arrived 3 days later the correct size. Seamless service without fault.
Had quite a few problems with some shoes that I purchased. Backinaction were first class in sorting out my problems and despite the fact that I had worn these shoes, agreed to give me a full refund under the circumstances. Abbey was particularly helpful and sympathetic to my situation and was instrumental in getting my problems resolved. I wouldn't hesitate in recommending this company to anyone
Adriana, Oliver &Katie from Spartoo are perfect customer service personnel.
Sweet and helpful people .
Efficiency ++++++.Lots of emails notifying my order processing and refunds promptly sorted.
I live in Northern Ireland - posted my return parcel at 4pm one day and I got notification the next afternoon that Spartoo had received my return items .What speedy couriers used by Spartoo .
Ladies Shoes are gorgeous & wow and what a range ?Amazing .
I am a petite lady who at 60 likes to cut a glamourous cut across the floor in my HEELS and my lovely Black Camelia Kate heels from Clarks are superb .I hope to wear these to my lovely son`s wedding by Lac Annecy in Annecy France next February . ! Soo perfect
Love love love this company .Highly commendable.Thanks so much Mrs Linda A.McCrea -a Very satisfied customer from Northern Ireland.
An amazing selection of footwear. The boots I bought had 20% off and they were delivered to my door in under 24 hours for free!! Excellent customer service too.
This is my first time purchase from Spartoo, I am happy about the product and their service, will definitely recommend to friends.
Perfect ! Would recommend to anyone. Superb quality boots, delivered Next Day. Can't get better than that !
I have used Spartoo a couple of times now and haven't been disappointed. I even managed to change the delivery address once I had placed the order. I used the on-line assistant and this was very helpful and efficient
I ordered a pair of boots three times because. Spartoo got it wrong. First, a totally wrong boot was sent ( diff brand diff style etc) . On second order, a pair of mouldy boots was sent. Returned, reorder and received the third pair. Another pair of mouldy boots. I am totally appalled at the very bad quality control at spartoo. Great customer service who tried her best to rectify my problem but unfortunately let down by the quality control! I bought my boots somewhere else in the end.
I ordered a pair of boots at 11pm on a Friday night - they were delivered on the Monday lunchtime. I was kept abreast of my order being dispatched and delivered. Unfortunately they were too small so I had to return and as they did not have a larger size in stock I requested a refund. Again the return was processed extremely quickly and I got 2 e-mails. One e-mail to confirm the return had been received and another to confirm that a refund was being processed and how this would be done.
Very impressed at their communication and customer service. I would order from them again without hesitation. Also liked the fact that you could split the cost of your order over 3 monthly instalments from credit card.
Last minute birthday present inspiration came when browsing the internet and stumbled on Spartoo's amazing Superman converses! They were delivered the next day and were a great success. reasonably priced, good quality and great service. Try them!!
I can't praise them enough the company had lots to choose from and when I decided on my choice it was so easy to navigate through the checkout.
Delivery was spot on.
Thanks you spartoo I will be back again.
Having read various comments that the Ash shoes come up big I ordered a size 4. I could really have done with a 4.5 but 5 would have been too big so am happy with what I've got. The service from Spartoo was really quick & efficient, particularly as there was no extra P&P added. Have only taken a star off due to no half sizes being available (I wish more shoe companies would provide this).
best service ever, had the boots i had hunted for, ordered, delivered no problem.
Bought a pair of mini bailey button uggs and it was delivered on the date they said, very quickly. I was impressed with my purchase and the service from spartoo.
Thanks and I would definitely buy from here again.
Ordered a pair of size 5 sandals which were too big and was able to exchange for a size 4 with no problems. This purchase with the exchange took only 5 days which was brilliant customer service for response. I would highly recommend this company and am so pleased with my Goex Emelyne black sandals. Would definitely order from this company again so thanks.
Best customer service by far, easy to operate online or speaking to one of Spartoo customer service team !!! Whether it is a new purchase or a return - no fuss !!! Highly recommended online shop !!!
Its a shame I didn't like the all star boots when they arrived, but the service at Spartoo was excellent, a speedy free next day delivery and a simple free returns process. I just hope the refund is processed just as quickly :)
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