Spartoo reviews

Spartoo reviews

Excellent
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1808 Trustpilot review(s)
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Review by confirmed purchaser

Excellent product, exceptional service

Came across this site purely by chance, stopped to have a look and made my first purchase. I was informed of the process at each step of the way and had the shoes on my feet within 2 days of order the only reason for delay being the courier! The shoes are stunning and very well made. They are comfortable and will last me many years. They are very stylish and ageless, they go with smart and casual attire- what more can a girl want? Great company, good customer ethic and now with one extra customer for life. Thank you Adriana and team.
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Review by confirmed purchaser

Excellent company to do business with

Bought some pickoleno shoes and sandles from this company , brilliant they do ahold sizes which is great, they were fast and efficient to get my shoes to me , would defo use this company again and again
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Review by confirmed purchaser

excellent service.

Great service with a variety of goods to choose from.
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Review by confirmed purchaser

Disappointed as faulty product

My bag had a scratch on the front and as it is a present, i had to send it back...first bad experience, maye unlucky, but you would think they would check what they are sending, no?
Spartoo

Reply from Spartoo

Hello Celine,

Thank you for taking the time to write your review. We still do have the product in stock, so if you would like to try a replacement, please do contact our customer service and we can assist you with making a return for a replacement if you would like to give us another chance.

Kind Regards,
Katie, Spartoo Customer Service
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Review by confirmed purchaser

Very efficient company.

Ordered and returned shoes and received a full refund. Have re-ordered a replacement pair. Ordering and returning experience fully satisfying.
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Review by confirmed purchaser

Easy, quick and simple

Ordered Crocs too small, return was simple and refund was quick. Ordered larger size delivery as promised.
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Review by confirmed purchaser

superb, fast and effective

i searched for weeks to find a pair of red creepers.i had ordered pairs from other companies who all took the money and had to refund because they didnt have shoes in stock. found a pair with these guys,and within 3 days they were on my feet. superb
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Review by confirmed purchaser

Excellent service

Speedy delivery and speedy refunds
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Review by confirmed purchaser

Unbelievable!

I received a faulty pair of Birkenstocks, sharp round the edge and cork scratched, initially I was going to get a replacement, but it's been two weeks almost now since I requested a retuns postage label, so I've requested a refund. I won't use this company again as it's unacceptable how long they've kept me waiting, and no, I still haven't received it! So beware, if you get an item that's faulty, or you just plain want to return it, be prepared for very long wait. The two stars are for quick delivery.
Spartoo

Reply from Spartoo

Hello Karen,

Thank you for taking the time to write your review and I do apologise for the inconvenience caused. I am very sorry that the label took longer than expected to reach you through the post, but I have been notified that you have received it this Saturday and have been able to return the item. Your account will update in the next 3-4 business days when your return will be received and processed by our warehouse.

Kind Regards,
Katie, Spartoo Customer Service
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Review by confirmed purchaser

prompt effective communication

Impressed with speed and effectiveness of customer services, rarely found these days!
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Review by confirmed purchaser

slightly disappointed but will use again

I ordered from this website as it offered skechers in size 6 1/2 no mention on site that this didn't exist & I would get a size 7. Delivery was great although delayed by french dock workers striking but ups tracking told me of delay. Good site & will use again
Spartoo

Reply from Spartoo

Hello Joanna,

Thank you for taking the time to write your review and I do apologise for the inconvenience caused. I see that what was sent out to you was a size Eu 40. If you would require a size Eu 39, please don't hesitate to contact our customer service if you would need help with an exchange, or if you would like to try this smaller size.

Kind Regards,
Katie, Spartoo.co.uk Customer Service
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Review by confirmed purchaser

speedy delivery on shoes that I couldn't get anywhere.

Excellent speedy delivery on work shoes that I cant do without..
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Review by confirmed purchaser

Was looking so good

I placed the order and felt good about it.
Was impressed that the items tired to be delivered the day before the date stated however I was not expecting this.
But, the delivery note was totally illegible, even the mobile number that was attempted to be written on it.
I attempted to ring every premeditation possible but nothing or unable to connect.
Could not read when he will attempt again.
I wrote a note to you help line requesting the driver to call my mobile when next attempting to deliver.
This still never happened even though I was in the garden when he tried again.
In the end I had to request the courier's number, have them call the driver in the area and he came back in the evening.
Spartoo

Reply from Spartoo

Hello Martin,

Thank you for your review and I do apologise for the inconvenience caused. We did request that the Hermes driver contact you and I am very sorry if this is not the case. As such, you may consider leaving a review on Hermes Trustpilot as well.

Kind Regards,
Katie, Spartoo.co.uk Customer service
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Review by confirmed purchaser

Excellent- will use again

Good, easy to use site- really quick delivery- item was just as described
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Review by confirmed purchaser

Fast and Efficient

Excellent service,kept informed about the progress of my purchase.Goods came beautifully wrapped.
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Review by confirmed purchaser

There aren't enough stars to recommend this blouse. Perfect

positively the most beautiful blouse i have seen for years. This is a gem. Material outstanding quality.
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Review by confirmed purchaser

Excellent service - speedy and efficient

I had to return my purchase and the refund was with me within 2 working days of returning the parcel. No quibbles.
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Review by confirmed purchaser

Excellent service - cannot fault them

Fast and efficient delivery, had to change address for delivery and it was a pleasent surprise to speak ro a custoimer service agent that actually wanted to help !!!! nothing was too much trouble well done Spartoo!!!!!!!!!!!!!!!!!
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Review by confirmed purchaser

delighted

M new discovery, recommended to my sister. Her birkinstocks are on its way .

many thanks and all success

Nina
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Review by confirmed purchaser

very prompt.

i found the service to be efficient and prompt.

Spartoo Details

About this company

FREE DELIVERY on more than 5000 shoes, boots, flat shoes, and bags from well-known fashionable brands: Clarks, Ugg, Timberland, Nike, Adidas...

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Category

Spartoo is ranked 42 out of 108 in the category

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