i found these shoes on Spartoo that I was looking for for months now and while the shipping was fast on their part when the shoes arrived they were very clearly worn before. As though someone else bought them, used them and returned them again. But it just wasn't worth returning them seeing as it took forever to actually get the shoes (through no fault of Spartoo, but thanks to UPS, the only shipping provider they use) it would take months to return them and get a fresh pair.
I was absolutely delighted when I found a pair off shoes which I had been looking for, for ages to no avail on other popular sites and then I found them on Spartoo......bingo! The ordering process was easy but when I came across a particular problem the girl at customer services could not have been more helpful. The shoes arrived super fast and I was able to track them from when they left France. Really pleased to have stumbled across Spartoo and I for one will definitely return. Hassle free online shopping, thank you
Ordered the boots at a good price. Received them and they were damaged ( a tear in the elastic and a glue spot also)
I returned them enclosing a note asking them to check the exchange pair carefully before they sent them out to me. I received an email saying Kate the warehouse manager was processing my return so I felt confident I would get an as new pair in good condition as a replacement
A few days later I received the very same defective boots I had posted back to them. What a waste of time and terrible service. Asking for a refund as dont want a repeat of this
I was really happy with the ease of order placing, the very personal response and the prompt delivery. I was however slightly disappointed with the product, I ordered "Havianas High" I already have a pair and love them. I ordered this pair and they are a completely different height, probably 1/2 the height of my other pair. Gutted!
Great GEOX Girls High Top Trainers. Didn't realise they had flashing lights, can't remember seeing this on the website but still like the product. The outer packaging of the parcel was badly damaged, box far too big for two shoe boxes but fortunately the goods arrived un damaged.
I ordered 2 lots of shoes from This website and found the whole process easy and straight forward. I regularly received emails to advise me on my order which I appreciated. When I had to send an item back the process to do this was also simple and I appreciated this also.