Having read various comments that the Ash shoes come up big I ordered a size 4. I could really have done with a 4.5 but 5 would have been too big so am happy with what I've got. The service from Spartoo was really quick & efficient, particularly as there was no extra P&P added. Have only taken a star off due to no half sizes being available (I wish more shoe companies would provide this).
best service ever, had the boots i had hunted for, ordered, delivered no problem.
Bought a pair of mini bailey button uggs and it was delivered on the date they said, very quickly. I was impressed with my purchase and the service from spartoo.
Thanks and I would definitely buy from here again.
Ordered a pair of size 5 sandals which were too big and was able to exchange for a size 4 with no problems. This purchase with the exchange took only 5 days which was brilliant customer service for response. I would highly recommend this company and am so pleased with my Goex Emelyne black sandals. Would definitely order from this company again so thanks.
Best customer service by far, easy to operate online or speaking to one of Spartoo customer service team !!! Whether it is a new purchase or a return - no fuss !!! Highly recommended online shop !!!
Its a shame I didn't like the all star boots when they arrived, but the service at Spartoo was excellent, a speedy free next day delivery and a simple free returns process. I just hope the refund is processed just as quickly :)
Quite well impressed with Spartoo following my first purchase. The shoes were very competitively priced. Just a shame they didn't fit. They were too narrow. Not the fault of Spartoo, though. They arrived in good time and they processed the return without question in a similar quick fashion.
This is my second purchase with spartoo. First time went smoothly, five stars. Second time the boots I had ordered arrived very promptly but not at all well packaged. Luckily they weren't damaged.
Good choice of products and excellent telephone customer service. Excellent returns options and quick refund.
If packaging is sorted out I would recommend this company.
I ordered a pair of boots & they arrived at 8 o'clock the next day. There was an issue with the boots as they were slightly damaged so I had to contact the company to find out what to do . I spoke with [Name] who was most helpful & sorted this out as quick& efficiently as possible. Due to this I would purchase from the site again.
I ordered a pair of Hush Puppies and sure enough they came the next day the problem was they were too big. The day after I was going to a wedding so time was of the essence. The quick thinking girl on customer service said, order the next size down and chose the best fitting, then send back the other pair and we'll get it refunding. The following day the next size down arrived, which fit perfectly, I sent back the other pair (might I add the return was so simple, print off the return details and drop the shoes off at a collection point less than a mile away) and the refund was completed within a week!
The Spartoo team go that extra mile to give you great service and with a caring attitude. Quality timeless footwear. I would highly recommend and will use again for sure!
I really like that the delivery was free. That is often the downside with buying online in the fact that by the time you add delivery price it's not worth it. However, I was impress as the item I was buying was the least expensive compared to other sites and in the stores. The delivery was also very fast, the next day. That's not something you get often either. I would definately use again.
Found a pair of shoes that had sold out everywhere else and at a cheaper price too. Ordered on a Monday night and they were there by Wednesday with free delivery! Couldn't ask for a better service. Thank you.
I purchased fit flop ankle boots on line. They arrived very quickly and looked a really nice pair of boots but I was unable to get my foot in as the zip was not long enough. I returned them to the local shop in Bromley where I was given a refund without quibble. The assistant told me that quite a few customers have this problem if they have a high instep which I have. I would really have been delighted with them had I not had this problem as I wore fit flops most of the summer and found them very comfortable. I would like to think that the manufacturers would put longer zips into their ankle boots to increase their sales and make their customers happy
Could not fault the service. I ordered some shoes which turned out to be the wrong size. The service in returning the shoes was easy and free of charge. The re ordered right size shoes arrived within a couple of days. First class service with real emphasis on customer service. Excellent all round internet supplier.
Messy and untrustworthy appearing website with continuous e-mailed updates that although a bit spammy-looking, are useful and do their trick. Spartoo are inferior to their seemingly Sister company 'Rubbersole' (slightly more expensive prices) whom i've used several times before in the past. HOWEVER, with fast, free delivery service, returns that thus far seem straightforward (not yet received replacement) and low prices, what more could you want?
Quick delivery, easy to order, not a bad thing to say. Got exactly what I ordered.
To reply as a company, please log in to your business account.