Spartoo reviews

Spartoo reviews

Excellent
9.0
from 0 - 10
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review company
1805 Trustpilot review(s)
|
Latest review
ShowHide Rating distribution
Rating distribution

Reviews

About

trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Excellent service

Easy to order, excellent products and speedy customer service response
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Ordered and delivered!

Quick and easy.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Not as great as they claim to be

i found these shoes on Spartoo that I was looking for for months now and while the shipping was fast on their part when the shoes arrived they were very clearly worn before. As though someone else bought them, used them and returned them again. But it just wasn't worth returning them seeing as it took forever to actually get the shoes (through no fault of Spartoo, but thanks to UPS, the only shipping provider they use) it would take months to return them and get a fresh pair.
Spartoo

Reply from Spartoo

Hello Maureen,

Thank you for taking the time to write your review and I do apologise for the inconvenience caused.

I would encourage you to get in touch with our customer service at your earliest convenience and we can help you make a return request over the phone if necessary, or assist you with any further questions or concerns that you may have about this return.

Kind Regards,
Katie, Spartoo Customer Service
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Amazing

New customer. Found discount voucher. Quick shipping. Great item. Unfortunately had return item personally. Issued refund within a day back on my card. Wow!
Fully recommended.
Definately use again.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

I would not hesitate in using Spartoo again as a first choice for online shopping.

I was absolutely delighted when I found a pair off shoes which I had been looking for, for ages to no avail on other popular sites and then I found them on Spartoo......bingo!
The ordering process was easy but when I came across a particular problem the girl at customer services could not have been more helpful. The shoes arrived super fast and I was able to track them from when they left France. Really pleased to have stumbled across Spartoo and I for one will definitely return. Hassle free online shopping, thank you
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Quick, easy, good product

Quick, easy, good product
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Wrong Sized Shoes....

Excelent and prompt service regards return of incorrect sized shoes and the shipment of correct sized. Great web site and follow up prompt and friendly.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Just get a pair

Brought these for my wife who has had two broken feet,

My wife tells me they are very comfortable and they are helping her feet, very good
value for the price quick delivery would use this company again.

Thanks
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

top class will use you every time

very happy with what we got from you
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Waste of time

Ordered the boots at a good price. Received them and they were damaged ( a tear in the elastic and a glue spot also)

I returned them enclosing a note asking them to check the exchange pair carefully before they sent them out to me. I received an email saying Kate the warehouse manager was processing my return so I felt confident I would get an as new pair in good condition as a replacement

A few days later I received the very same defective boots I had posted back to them. What a waste of time and terrible service. Asking for a refund as dont want a repeat of this
Spartoo

Reply from Spartoo

Hello Jon,

Thank you for taking the time to write your review and I do apologise for the inconvenience caused. Normally returns in the warehouse are supposed to be checked and this should have never happened.

If you need any further help with your order or anything else, please don't hesitate to let us know.

Kind Regards,
Katie, Spartoo Customer Service
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Disapointed by you confirming I could order a 9.5 size but you delivered a size 10

I ordered a size 9.5. Your order and dispatch acknowledgement confirmed you were sending size 9.5. You delivered size 10. Any excuse that it is a computer problem is not acceptable. I feel conned!
Spartoo

Reply from Spartoo

Hello David,

Thank you for taking the time to write your review. I see that this item was shipped out from our warehouse in France so your item may have been selected by its European size, the size 44. If you would like to try the next size down (the Eu 43), I would invite you to contact our customer service at your earliest convenience so that we can help you with an exchange.

Kind Regards,
Katie, Spartoo Customer Service
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Excellent, quick delivery, good communication and a great high quality product.

Excellent, quick delivery, good communication and a great high quality product.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Great company to deal with

returned an item because of size problems and re-ordered a different pair which arrived within 2 days of order. No quibbles and good service
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

their efficient

had no trouble ordering,delivery was quick.would use them again
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Very good quick delivery and very reasonably priced too! Very happy!

Very happy with my purchase as it was a replacement pair of my favourite boots and I hadn't managed to find them any where else!
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Fast friendly service with a personal touch

I was really happy with the ease of order placing, the very personal response and the prompt delivery. I was however slightly disappointed with the product, I ordered "Havianas High" I already have a pair and love them. I ordered this pair and they are a completely different height, probably 1/2 the height of my other pair. Gutted!
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Great product, shame about the packaging?

Great GEOX Girls High Top Trainers. Didn't realise they had flashing lights, can't remember seeing this on the website but still like the product. The outer packaging of the parcel was badly damaged, box far too big for two shoe boxes but fortunately the goods arrived un damaged.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Really trustworthy company

I ordered 2 lots of shoes from
This website and found the whole process easy and straight forward. I regularly received emails to advise me on my order which I appreciated. When I had to send an item back the process to do this was also simple and I appreciated this also.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

great prices and service

website easy to use. would highly recommend
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

great deals

I enjoy buying from spartoo

Spartoo Details

About this company

FREE DELIVERY on more than 5000 shoes, boots, flat shoes, and bags from well-known fashionable brands: Clarks, Ugg, Timberland, Nike, Adidas...

Visit Spartoo

Category

Spartoo is ranked 41 out of 108 in the category

Trustpilot's Commitment

Trustpilot is committed to ensuring better online shopping experiences for everyone, which means we work hard to fight fake reviews. Find out more.

If you notice fake reviews on this company profile, we want to hear about it. Please contact Trustpilot here.

Trustpilot Subscriber

This company subscribes to Trustpilot Business services. Read more about our services for companies here.

No companies can delete or otherwise censor reviews.