After ordering a cover by make and model the cover does not fit. You either have the bead in the awning runner completely and the bottom of the cover is about a foot above the bottom of the front locker or you have the ends hanging below the bottom of the van.
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Following our conversation, I am pleased that you are now satisfied that you ordered the Tow Pro Lite which is a universal towing protector. As discussed, we must always clarify the make, model and year of the caravan when this product is ordered. This is to ensure we are not producing covers that will not be suitable, as the Tow Pro Lite is only appropriate for caravans with 2 full awning channels, up to 2.5 metres wide.
I understand that you had not bypassed the stopper on your caravan, as instructed, during fitting, and trust that you will be happy with the product once it is fitted correctly.
If you have any further queries, please feel free to contact the Sales Team on 01943 864646 or via email at firstname.lastname@example.org.