From the outset of contacting 'Specialised Covers' the experience was a very positive one, no queuing on the telephone like many other Companies.
The female sales advisor who dealt with me answered my initial questions about the product very thoroughly and professionally, she volunteered to send me some fabric samples in advance of making any decision to purchase. This is our first caravan and the decision to purchase a cover was an uncertain one due to the differing opinions circulated as to whether to cover a caravan or not during winter storage. Having received the samples and handwritten covering note from the Company together with technical data and the verbal explanation provided earlier, I was reassured that the purchase was the correct decision.
As the product was handmade specifically for the Lunar 2 berth, I waited several weeks for delivery (as previously outlined by the Company). There was a slight administrative error by another member of staff at 'Specialised' which meant that the cover was not delivered on the day promised but it arrived shortly afterwards. I was not disappointed when it arrived. The fitting of the cover was not an easy task for my wife and I which took a couple of hours (first time). Once fitted, the navy cover looked stunning and it fitted perfectly. The proof of the effectiveness of the product will be tested over the winter period but so far we are delighted and would recommend it to those thinking of making a similar purchase. From others I have seen, this cover seems to be a superior product.
I recently purchased a tow pro cover for my caravan. A delivery time of 8 to 12 weeks was quoted and it arrived just before the 12 weeks. Communication regarding delivery was excellent. I have not towed with the cover yet but have tried it on. Fitting was easy and the fit was perfect. This is a quality product and would recommend it to anyone. Many thanks to the staff for the very pleasant manner in which I was dealt with.
Don;t normally review any thing but felt, that my newly installed caravan cover,autumn 13..deserved a write up,wanted a cover to save my old swift from our worst winter weather, tarped in past, hard work.. flapping, tying down etc. Bit the bullet and spent some folding on my new specialised cover, got C.C. discount on buying, another bonus..Wow what a quality build ,was sent material swatchs which i tried to destroy, hard work..ordered via phone(dealt with Ellie) no beefs at all, only info required door and dish location approx 4 week turn about, texted and phoned for exact delivery day,Installation thought would be a real sweat, honest , once unwrapped 8 mins,to install with help of a friend using extendable pols(supplied..!)fits great no tight spots ,no wind flap no ladders ,hardest part is possibly under belting but again so simple to do glad i didnt buy a cheaper "one size fits all" on seeing how great this cover is made,british too... many thanks specialised
I WAS RECOMMENDED THE COVER BY A FELLOW CARAVANNER AND AFTER LOOKING ON THE WEBSITE, DECIDED TO ORDER A TOW PRO COVER.THE ORDER WAS VERY EASY TO TRACK THROUGH ALL THE PROCESSES FROM CUTTING TO DELIVERY.WHEN I RECEIVED MY COVER I WAS MORE THAN HAPPY.THE QUALITY AND FIT WERE EXCEPTIONAL.I WOULD NOT HESITATE TO RECOMMEND THIS PRODUCT TO OTHER CARAVANNERS.
From the start to delivery they met every date and time with a good product #Thank you
This was an easy purchase of our motorhome cover.Factory visit for tailor made cover, measurements on site all to time,very little waiting in pleasant reception area.Good comunication throughout. Delivered to time as promised, a great fit and quality product. Looking forward to many years of use and know if there is a problem company after sales service is always available.
We purchased a 2nd caravan cover for our new caravan having been well pleased with our first cover which we had 9 years ago and left it with caravan when we part exchanged.
We had a slight problem with the new cover and after speaking to the Customer service, took pictures and texted them over within 24 hours it was all sorted. Within 1 week we had a replacement and the first one collected.
The covers are of a very high quality which is why we did not consider another supplier when wanting another cover.
Well done Specialised covers, we would recommend to anyone considering a caravan cover.
After viewing their excellent website I found the staff very helpful and knowledgeable when I phoned to place our order. We were contacted by phone when each product was ready to arrange a delivery - confirmed by text and email. Each product was delivered within it's specified time-slot which was a very specific hour. Top class all round!!!
Great service had a problem with a cover was sorted very quickly I have had 2 caravan covers and 2 towing covers all been excellent the latest towing cover is the new to pro cover easy to fit and looks really neat on the van no visible buckles looks so much better very nice people to deal with would defiantly recommend both the company and it's products
After looking at various options I ordered a transport cover for my Caterham from Specialised Covers. They could not have been more helpful in talklng through my requirements to make sure they, and I, understood what it was that I wanted. The cover arrived on time and is a thing of beauty!
Original cover bought in 2005 , cannot fault it, new replacement cover not used yet, but it should be as good as the last one I'am sure
Excellent, personal customer service. Also very good tracking of where the product was in view of my order.
The cover itself is very well made and does what it says on the packet.
One slight improvement would be a way of catching the lower half of the cover up when accessing the gas bottle locker
I bought a tow pro 01 towing cover to protect the front of my new Bailey Unicorn caravan for a recent long tow to Scotland. It was purpose made and fitted the caravan snugly with a clever tensioning system using a zip fastner. I also had a strap that fitted under the A frame to prevent the cover from "riding up" when in use. On its first outing when a got to Carlisle after about a 100 mile tow I found the strap had come unfastend at one end and was trailing on the ground. The tab securing it appears to have come unstitched allowing it to drop and trail on the road. This experience has coloured my judgement of what should have been a very neat towing cover. Specialised covers have been informed and I am still waiting to hear from them.
They are not the cheapest ,but the finish and quality speaks for itself, I have bought cheaper covers in the past, and had to throw them away after one winter, due to tears and weather damage. (False economy). Have returned to Specialised on three occasions now, only due to changing vans, and have lost very little on resale.
I have used specialised bike covers for several years.I find the company a pleasure to do business with.They offer a top quality product and first rate service.
This is the first cover we have purchased and fitted to our caravan. We have been on a seasonal site and wanted our caravan protected during the winter months when it's in outside storage. We found the cover to be very well manufactured and once we had master the techique of fitting it we found the fit to be perfect. We thought the straps could have been easier to adjust as they have a buckle and end fitting which is not so easy as a simple adjustable end fitting but once mastered it was reasonably easy to strap down. Overall we are delighted with the product.
I bought a ready made cover for the front of my van when towing. Am delighted with it. Easy to put on/take off and very light. It is effective against the rain wind and bits which are kicked up from the road. Price is reasonable.
I bought a cover for an old beetle convertible that I wanted to shield from the elements. I didn't realise that the workshop was a couple of miles away so I went to collect it in person. Really nice offices, workshop and people. A great company. Have recommended to all my friends and wouldn't hesitate to buy from them again.
From start to finish the overall service is not that bad, in my opinion it could be improved better.
Ordering the product is easy and initial communication is very good, however, my order did take 2 weeks longer than initially quoted, which I was not informed about until I chased. When I left messages to be called back it take a couple days before contact was made.
The actual product itself is superb, however, there was one buckle (for the strap to be fitted too) missing, these are actually stitched to the cover and therefore I didn't want to send it back for just that
I wanted a lightweight outdoor cover I could use in a garage during the summer on my Ford Capri Mk1. The previous cover I'd had (from a different source) wore through where the swept back wing mirror are located. Specialised Covers modified their "standard Mk1 Capri template, adding pockets where the wing mirrors are located - based on dimensions I supplied. I was surprised that this extra service came for the standard price of the cover and even more surprised when the cover arrived quicker than forecast.
The cover fits well and seems to do the job I wanted it to - only time will tell how well.
The Specialised Covers staff were very friendly and easy to deal with over the phone.
I'd definitely recommend them to my friends and, as Secretary of a classic car club, I will recommend them to our members.
The website made picking the right cover very easy and is highly customisable, something you do not see with many of the others options on the market. The team were very friendly when they contacted me to organise delivery and the product is top notch. Overall very impressed and I will be recommending the specialised covers company to friends also looking for car covers.
Great job all round!
Replacement A Frame cover, order process fine, quality materials. Fixing strap far too long and difficult to shorten. Old one was perfect.
I really like the front travel cover it keeps all the summer bugs off the caravan front panel and window so no need to wash off hardened on bugs when I arrive at my destination.
I have received my caravan all over winter cover winter cover but I have not used it yet I opened the package and had a quick look . I like the material its made from.
Ordered and received a caravan cover for a new Coachman Amara 450. However the cover was too tight, mainly due to the inclusion of front water gutters above the front windows by Coachman (in themselves very efficient in directing water away from the bodywork and thus avoiding any runs/stains but a nightmare when fitting a cover!). Cover was returned and altered by the company but unfortunately it still didn't fit. Cover was again returned and they have now remade it completely. A brief tale which involves some errors by the company but they so wanted to make this thing right in order that I would be totally satisfied, which I now am. In this day and age I was concerned that they might just give up but they no intention of doing so and I would recommend them to anyone.
There are no bones about it. It's very good.
I ordered the tow pro+ over the phone with 8.5 weeks before I went on holiday to France & for the 1st time. After 8 weeks it arrived (the did promiss & were right) it looks great,weighs very little & was easy to put on. My caravan has 1x large window & this alone would cost twice as much as the cover. I had also added the locker box access - good job I did as I was in there loads. Very pleased & had quite a few comments.
Following changing my caravan, the old front towing cover wouldn't fit, so I bought a new one-again from Specialised Covers. This is a fully tailored, superb product with heavy duty zips, excellent locker access and even access to the grab handles when required. Towed through some wind and rain with no problems. Arrived on the Riviera with no squashed flies or dirty marks on the front of the van! It is very easy to fit and remove. Well done SC!!
Specialised Covers know how to look after customers. The product is of high quality showing great attention to detail, and it works. Made to fit, with pockets for the security straps so no scuffing, and deep sides which cover the wheels. I've bought from them before and I had no hesitation in buying from them again. Service excellent with timely unsolicited information as to delivery. I'm embarrassed that I have not sent this testimonial without having to be asked.
Good quality first class
Having placed an order over the phone I had an email confirmation including a estimated delivery date. On checking this nearer the time the delivery date was confirmed and it duly arrived as promised. The product is excellent and fits perfectly and much better than a similar cover from another supplier that I had before.
A search of the internet provided Specialised Covers contact details. I had already had a classic additions cover and knew the quality of them to be good but gave Specialised a call to discuss requirements and material etc. The telephone manner and product knowledge was sufficient for me to place an order. I had a telephone call to tell me the cover was ready for despatch but as I was a way the delivery was rescheduled when I called back. Once again all done in a very efficient and polite manner. The cover arrived at the expected time with the carrier sending texts to notify me of the delivery.
The cover was in it's own little bag, in the same colour scheme as the cover, and presented itself very well. On removing the ocver it is obviously made well and the material felt good too, the appearance was also very good with great stitchlines etc.
The cover fitted just great and also looks good on the bike. The only downside, and it's not a downside of the cover, is that due to the thickness my little flashing alarm light cannot be seen.
Overall, I am extremely pleased to be using a specialised cover on my pride and joy and still cherish her 12 years after purchase.
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