I bought a pair of clip in pedals from another store, but could not get it to work. Popped in to the Ruislip store, where they informed me the cleats I had were for a different pedal. They not only supplied me with the correct cleats, but then proceeded to set the cleats up correctly, offered free advice on my bike set up and then suggested insoles based on arch profile.
I ended up buying a lot more cycling kit as I felt obliged given the amount of advice given to me, all in all a first class shopping experience and I will never buy from anyone else again!
I spent five hours in the specialized concept store in Ruislip having a bike fit session. I had been troubled by many injuries resulting from previous fractures leaving my legs different lengths. The expert bike fitter took great care in adjusting my bike and shoes to fit my body, and ever since I have been riding pain free! Fantastic knowledgeable staff, who took the time needed to do a really careful job. Thank you very much.
To reply as a company, please sign up here.