Ordered an XSPC RX120 radiator, but they sent me an EX120 instead. Shit happens, I guess.
Everything except that little snafu has been excellent with fast replies from customer service (first reply took a few hours, but later replies only took minutes). No problem cancelling my order (I thought specialtech was out of stock so I ordered from another company), and they of course apologized for sending me the wrong item.
I was having trouble with my air cpu cooler so went for an all in one, I ordered it on friday then on Monday got a tracking number but in my details it said it still hadn't been shipped so on Tuesday I sent an email. Within half an hour Martyn from support had replied and told me the item had been shipped and would be with me the same day which it did. With support like that I am certain that I will use them again. Brilliant.
Purchased a B grade item which unfortunately when it arrived had missing parts (intel backplate and screws). Contacted customer service via email and had a quick response back from Martyn who promptly arranged for the missing parts to be sent to me. They arrived next day. Fantastic service!
I have been looking for a specific part urgently but have been held up by stock issues every outlet i've tried. Long story short, Specialtech, and in particular a chap on Support called Martyn, have gone above and beyond to ensure I get the item as soon as possible and even pre-empted my coming back to them after shopping around, holding the last bit of stock for me. I really can't rate these guys enough, largely because of the excellent assistance and communications from customer support, which seems more and more of a rareity on the whole. Have used their services for some years now and am always happy, particularly this time. 10/10
The Coolermaster Eisberg All In One CPU Watercooling kit is of very good build and it keeps my overclocks well within the margins, even when the pump is running at 9-Volts. I've been with SpecialTech for a few years now and every order I've received has been promptly delivered and of good quality. Thanks again SpecialTech.
Special tech have an amazing range of water cooling parts, there customer service is excellent. i enquired about an item that was out of stock and they came back to me with a fast responce of there next delivery. All the parts i have bought from them are of great quality and work fine in my system. I will definatly be coming back again and again.
The product ordered had been discontinued by the manufacturer. I was offered the option to go through alternatives with the member of staff I had contacted. I found him very helpful and was promptly refunded the full amount to my PayPal account. I will use Specialtech again
Not always the cheapest, but certainly one of the widest ranges of watercooling products on the market, available with free delivery.
products are held in stock and despatched promptly - it's well worth getting a forum id and contributing for the free shipping, as well as for the games arcade :)
I've only ever had one item that's had to be returned, and Specialtech's handling was exemplary. I will continue to spend money with them as my preferred W/C supplier and look forward to having some money to spend :)
Wrong case sent out and it was not initially too clear how to get back in touch to address the issue so it took a little while for Support & returns to get involved but once they did the service was excellent.
Special thanks to Martyn Shutt for keeping me informed throughout the replacement part dispatch process.