I have just received my second pair of glasses from SpeckyFourEyes. The prices are excellent and the people I work with can't believe I only paid £30 for a decent pair of glasses.
The delivery was quick and the glasses arrived in bubble wrap and in a good cover.
I will be buying a third pair!
Prices are very good. Do have to wait a little while for the glasses but as long as you understand that its not a problem. Will be using again after my next eye test. Have had four different pairs from them. Because of the great prices I an able to have a change of glasses for differnt looks and different occasions. Will and have recommended.
Deliver good quality for a much cheaper price than anyone on the high street. . . EVENTUALLY.
I've had three pairs of glasses from them now but don't order from them if you need glasses in a hurry (i.e. less than 3 weeks).
They really need to up their game to match the modern multichannel shoppers expectations for order fulfilment as it lets down an otherwise enticing offer.
Everything that could go wrong, went wrong.
First, although money was swiftly debited from my account, after 14 days, no sunglasses.
Second, after contacting customer services, I was told that my account didn't exist (despite me being logged in and looking at my account page).
Third, after quoting my invoice number, I was told that it referred to a woman's varifocals in Kent and not the Superdry sunglasses that I'd ordered here in Scotland.
Finally, after many an email and lots of "I'm sorry sir, we're having IT problems", I did receive the sunglasses I'd ordered, but I certainly won't use again.
I ordered two pairs of reading glasses. Everything fine. After about two months one of the nose pads on one pair fell off and was lost. Annoying, but these things happen. It won't be a problem as long as Specky can solve it.
I contacted Specky to ask if they could send me a nose pad and screw. I received a very nice reply saying that wasn't possible so they would re-send my complete order. A week later, two pairs of glasses arrived.
One might be wary that customer service won't be so good from an internet seller as from a High Street shop. In this case that is clearly not so and I am delighted with the service from SpeckyFourEyes. Thanks, Samantha.
They arrived quickly and just to order, great service I have recommended the site to all of my friends and family. I am just about to order my boyfriend a new pair of glasses on line he was wowed by the large choice of frames. I am sure he is going to he as happy with his new ones as I was with mine.
I sse that a test of how good a company is, is how they deal with problems, all business experience problems, this is a fact of life. My experience was that i decided to order a new pair of reading glasses, having ordered two pairs before I was happy to place a repeat order. Having found the glasses of choice i placed my order. It took a few days but i was informed by email that my chosen glasses were no longer available to SFE, they asked me to select an alternative style. this took me a few weeks due to being away. I selected a slightly different style which were actually slightly higher price. SFE came back to me immediately asking me to confirm the colour of frame i wanted. once confirmed I received the glasses within 10 days with a notification email to say they had been despatched. The glasses came delievred in a case with a polishing cloth, both of which i had not ordered.
Overall I am very happy with the service and would recommend to use them. Another point worth noting is that they are asking customers to openly review them which is a clear indication of good management and desire to improve. well done SFE.
Ordered a pair of reading glasses and sport sun glasses for my husband as Specsavers no longer offer the wraparound style sunnies. Was impressed with the easy to navigate website. The choice was immense and a price range to suit all. Felt SFE was my new BFF for the next few days after ordering due to number if confirmation emails I received. Was a little concerned when everything then went quiet for a week but I sent a message and was told they had been super busy but my order would be a couple more days. I had paid for standard Royal Mail delivery so I commented that I would have paid extra for express delivery if I had realised there would be a delay. I was delighted to then receive a message saying my order was on its way, and SFE had sent it same day delivery. Chuffed with the results, the red/black sunnies are fab! Gonna order some for myself , just in case we have a summer sometime soon!
Apprehensive about buying on the internet my partners glasses. Entered his details and new prescription. Couple of days later got an email glasses being made..partner realised his prescription was too strong..i didnt know what to do..anyway quick email and a personal email back to ask correct details and it was all sorted :)
Yes they took a couple of weeks to arrive..specsavers you can have in a week (3 times our local branch have made mistakes and had to remake the glasses, wrong PD, wrong prescription completely, and too strong last time, for 3 of us) but nothing like what he has got for the price! The specsavers ones have had to be retightened 3 times in 6months but the specky ones not yet! Highly recommend thanks x
The site was amazing.great choice.thoght give it a try.from start service was excellent.Jessica kept chasimg me for my script and as u no with dad passing away that was the last thing on my mind.now i have got them i m so happy with the specs.i might ask them if they have part time jobs .
I have always purchased from High Street Opticians untill an offer from Specky Four Eyes tempted me to try on line, and the service was so good that I will never purchase from the High Street again. I did have a bit of a glitch with my order as the frames I ordered were out of stock, but was contacted by email to informe me and another pair selected, which came without problem. The whole experience was very good, I have recommended the company to all my four eyed friends :)
I took advantage of the weekend £25 discount offer in January and got myself a pair of Bench frames with scratch resistant lenses and a Bench case for about £20!
The comms were frequent and helpful and my glasses arrived soon after despatch. Excellent quality and only a fraction of the price in the high street. I will definitely buy from here again.
Used Voucher code to purchase cheaper glasses Didn't expect very much but was pleasantly surprised when they arrived The communication was excellent After I sent the wrong Prescription in.. They helped me sort it in a very professional manner... My glasses arrived and they were excellent and the price paid Will definitely use them again.....
I was excited to purchase a cheap glass as they were offering great discount with vouchers. I placed my order on 16th of Feb. It took a week for them to ask me for prescription approval. after they confirmed it until now, every week they are keep saying your orders are going to be dispatched in a few days. Today is 4th f March and they are saying we thought you know there is a difference between customers who use voucher and the one who pays in full! ANd because of that you have to wait longer! That's unbelievable as I never saw anything like this before. This company is one should everyone avoid because of the way of their thinkings!!!
I was very nervous when I placed my order through the internet ,especially after giving out my credit card details to a company 12000 miles away. I have read the horror stories about people who receive poorly made eyeware with the wrong script lenses, only to end up with nothing......what a shame they didn't find Specky.
This company could not have looked after me any better than they did. Total dedication to customer service is backed up with qualified technicians who make sure that the product you receive is second to none.....it gives you that "Wear with pride and confidence" feeling.
In summary then, will I use them again...you bet......for where else will I get a better deal.....and the cost....more than reasonable.....actually no.....less.
Specky , you rock.
I recently bought a pair of Ghost glasses. I have to admit, being such good value, I thought they were going to be cheap quality & badly made, but wow, was I surprised! They're not only the best value glasses I have ever bought, they're also the nicest pair I've owned! I've only worn them a few weeks & so far have got compliment, after compliment because of them. And the prescription on them is perfect too! Can't wait to buy my next pair now :)
I Had no problems with Specky four eyes i only needed pescription reading glasses
but the prices where i got my eyes checked were just to dear.(BOOTS) and the frames were very expensive and drab unlesss you paid over £100 for designer frames.
I was very pleased with the quality and service and of my glasses took approx
3 weeks to arrive very well made look amazing.
My two year old has ruined one pair but i will be definately returning to S.F.E
for a replacement Top Dollar
Ordered several pairs of glasses and all have arrived and been of excellent standard. The only slight grumble would be they take a few weeks to arrive but considering the saving compared to a high st optician I can live with that.
The glasses are always of excellent standard and lenses have always been correct.
Would have no hesitation in using them again or recommending.
Ordered my glasses from Specky Four Eyes.
It took about a week to receive notification that the optician had approved them.
Then another week to say the lenses were now being made, then another week to be told the frames I had ordered were no longer in stock.
They offered me an alternative colour, which I accepted.
Then another email saying the alternative were now also unavailable.
By this time I had lost patience with them and told them to cancel - I also told them I wasn't happy with their service and would write a review to that effect.
Instead of them leaving it at that, I then received what I perceived to be a threat of legal action - their words were: 'we take defamation very seriously'.
This is in itself a suggestion that I was going to write libelous stuff about them - that was never my intention - just a straight, honest review of what in my opinion is a very bad company and definitely one to avoid.
They may be cheap, but you may also be waiting weeks for nothing.
Janet Caesar found this review useful
To reply as a company, please log in to your business account.