Specsavers reviews

Specsavers reviews

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Poor customer Servic

Had an appoint with queen st branch in Auckland Central, arrived late for 5 minutes, they said: sorry. You are too late - appointment canceled.
No contact and no follow up. I guess they have many customers in NZ.
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FU*KING SH!T

Piss me off. i am trilling my 2nd pair of contacts. i go there to finalise the person suggests i should try one more pair but i have to pay, which is fine. i paid.
they phone me to say that the new pair is ready to collect. i take time off work to collect. and go there to find out they are the wrongs ones. wait another week. then i go there again to collect but this time they say i need to book appointment to before i take it. WTF! now this is the 3rd pair i am trialling i have had go there 11 times.
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Should'nt of gone to specsavers!

Got some new specs from the Yeovil branch where the staff are nice when your spending money but not so nice when your trying to get a refund!
My new specs were wrong as they made things look slanted and made me feel sick, but trying to tell the staff here and they just looked and laughed! They did not believe me at all, they took the glasses off me and they "adjusted" them and told me to go and try them again but guess what the same as before! When i went back to return them the store manager was obviously quite annoyed at this and was very rude in general but also rude about my appearance!
Specsavers

Reply from Specsavers

Sorry to hear about this. Please email feedback@specsavers.co.uk with some more information about what happened, along with your contact details. We'll investigate for you.
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specsavers opticion certainley won't help your vision

I visited specsavers in northolt road south harrow recently,I handed the manager my hc2 form because I'm disabled,to help with the cost of glasses,I get a new hc2 form every year.the manager told me that I can only use the form to help with my costs every 2 years.this of course is rubbish,you can use an hc2 form every year to help with the cost of glasses.he then told me that if I bought the glasses now he would give me a 50% discount on the purchase,because it was a one day sale,this to was total rubbish,when I got the bill there was no discount at all.as I was looking round the shop a customer service women appeared,she then followed me all round the shop standing at the end of the display cabinets so she could see me from both sides,during that time she did not tell me that specsavers had a special offer on that if you spent £69 or above on glasses you get free variofocl lenses,in fact what she did was charge me not for the standed lenses but the expensive lenses around £89..so specsavers in south harrow told me a pack of lies to get a sale and over charged me as well.I have to be honest unlike specsavers I did not check the receipt out,I wrongly trusted the assistant to charge me the correct price,but of course she didn't.also the assistant was quite intimidating,very pushy,hard selling,not a nice person.so if you were thinking of going to specsavers in south harrow don't,visit the other 2 options in south harrow where you will get good customer service and an honest price.I have to go and collect my glasses next week,so I will text another review of specsavers and if they did give me the free variofocl lenses and knock 50% off the price,I'm not holding my breath,but you never know?
Specsavers

Reply from Specsavers

Sorry you are unhappy. We understand the the store manager has contacted you and clarified that you have had the Over 60s Specsavers discount as well as the value of your NHS voucher. Sorry if this was not made clear at the time.
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Review by confirmed purchaser

Happy eyes, was my specsavers surprise

1st time wearing glasses, 1st class service at the bootle strand branch. The staff friendly and gave an excellent service 10/10
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Appalling

-All I wanted was contact lenses (I've been wearing them for 15 years). My eye & contact lense test were out of date.
-I tried for 4 weeks to get an appointed at the Broad Street Reading branch, they rarely answer so you get put through to a human answer machine who sends the store a message to call you- they then don't call you.
-This week I finally got through (40 phone calls in one day). The manager Rob said they are fully booked for weeks but if I come in & wait all day he could probably get me seen. As I'm off on an unexpected 'holiday' for a month & needed more contacts I agreed to take a whole day off work to wait. He checked that mine were in stock.
-Got eye test from lovely optician. Only slight complaint with him is he killed one of the numerous flies with his hands then without washing them touched my eye.
-The problems started with the contact lenses. They forgot to say I should have my contacts in for 2 hours prior to the contact lenses appointment. I suggested putting in contact lenses & returning in 2 hours. They said no. For reasons I didn't really follow I had to do a 5 day test (to wear the same type of contact lenses I've worn problem free for 15 years). I explained I was going away for a month so couldn't return for another appointment in 5 days.
-They refused to sell me the months worth I needed & I explained that most of my left over contact lenses have gone past their expiation date & I didn't feel comfortable putting old lenses in my eyes.
-The contact lenses guy then got the manager Rob who to cut a very long story short shouted at me like a crazed animal & then threatened to knock my head off my shoulders in front of a store full of customers & children.
-They then charged me for the wasted appointment.
-To say their customer service skills need a brush up is an understatement.
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Bad communication. No knowledge of the law!

I had my eyes tested at specsavers and never had a problem until they offered me contact lenses. They signed me up to an illegal direct debit contract when I was under age with no parental consent then when I could not afford the contact lenses and tried to resolve this by stating I had not used the contact lenses they had given me in advance, they said it was not their problem and there was nothing they could do. Due to this I have now been put off going to the opticians just in case any unexpected costs arise!
Specsavers

Reply from Specsavers

Hi Tash, sorry to hear this, please e-mail feedback@specsavers.co.uk and we will look in to this for you.
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Review by confirmed purchaser

very professional

My husband and I were both very happy with our experience at Specsavers Horsham. We felt Jade was very good at her job & was very helpful to us both. We would definitely recommend Specsavers to our friends & family
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'Free' Varifocals not recommended for newbies

Never having had varifocals before I had the chance to try the 'free' varifocals at my local store. You pay for the frame and get the varifocal lenses worth £49.00 free.
Personally I wouldn't recommend them for anyone who hasn't had varifocals before.
I was told not to go too small on a frame, but what is too small? There were frames smaller than the ones I liked but just to be sure I asked if they were too small, after measuring them the assistant said they would be able to put a varifocal in them.

When I got them they were awful, I really, really tried to get on with them but the viewing area for reading was like looking through a tiny half centimeter narrow vertical gap and looking down the reading area felt like I was looking through the bottom of the frame.

I went back under the 30 day return option where I was told that to fit a varifocal in such a small frame I needed to have the better quality ones, which would cost me a further £50 at least, possibly even more. I wasn't told this at the time and had I been I would not have chosen that frame but gone for something larger.

Having already spent £69.00 I was reluctant to spend a further £50+ so the only option was to have the frame converted to either single vision or a bifocal, I went for the bifocal, it is not ideal as I still need more than one pair of glasses, and I feel like I've completely wasted £69 but I've learned that you get what you pay for and cheap is cheap.

I can't fault the staff for their pleasant and friendly manner but maybe they could be trained to give far more information to a new varifocal user than they would to someone who knew all about them.
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Wrong Prescription. Rude Optician. Oh, & all positive reviews about Specsavers are by Specsavers staff

I've been to Specsavers for before but this time they have got my prescription wrong and glasses didn't fit properly. I complained and got nowhere. They are in tight competition with the online retailers so they hate giving refunds even when they get it wrong. The staff are rude and don't know how to handle complaints. They behave unprofessionally, even the so-called qualified opticians.

By the way, the positive reviews on this site are by Specsavers staff themselves as they are the the only ones able to check 'Confirmed Purchaser'.

GO ONLINE OR GO TO TESCO OR OPTICAL EXPRESS WHERE YOU GET FREE EYE TESTS!
Specsavers

Reply from Specsavers

Hi Gemma, sorry to hear about this and your experience at the store, can you please email feedback@specsavers.co.uk so that we can investigate this in more detail for you? Thank you.
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Review by confirmed purchaser

Stellar Service

Got an appointment within 3 days. The eye test, choosing frames and then paying was painless.

The staff are very friendly, prompt and efficient. Within 8 days I had my new glasses and couldn't be happier.
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Review by confirmed purchaser

Explanations were excellent

Both my son and I had eye tests and these were excellent. The optician explained everything really well. He was excellent with my 6 year old and was very thorough without taking ages about it. It was probably the best eye test I have ever had. Fantastic service!
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Terrible

The eye test was poor claimed my prescription had changed BY 25% IN ONE YEAR..
the dispensing optician agreed it was wrong and used my previous one, ordered glass lenses thin and light, received plastic extra thin lenses, I had to accept them as I was going on holiday the next day, ordered sunglasses extra thin, got thin, then put them in the frame incorrectly so had to have them remade, then tell me that although they accepted the order for extra thin they don't do tinted in them, not a very good company at all
Zak Mo found this review useful
Specsavers

Reply from Specsavers

Hi David, sorry to hear about this, can you e-mail feedback@specsavers.co.uk so that we can look in to this for you?
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Contact Lenses Poor and Dangerous

Very disappointed and alarmed by the contact lens service and product quality. I chose one of the top quality lenses for my daughter but many of them are in two pieces even before the wrapper is opened - others break in her eye which is extremely dangerous. I complained but was told that the quality is fine - offered to replace the broken ones but that's not good enough if they are disintegrating whilst people are wearing them!! The substandard lenses were found in two separate batches - so no excuses.
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Review by confirmed purchaser

Fantastic place to have your eyes done.

I would like to say how fantastic my self and my husband were treated by spec savers in scunthorpe from the staff at reception through to the lady who gave us our new glasses. We have been going here for many yrs and will continue too.
Keep up the good work.
They always have a smile.
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Review by confirmed purchaser

very welcoming and helpful staff all in all a good experience

Was very impressed when I went to specsavers in fareham as both when having my eyes tested and returning to pay for my glasses I was seen to very promptly and the staff were very helpful. Been going to this specsavers for 3years now and have always had the same great customer service. Also they always have some great deals and lovely frames to choose from.
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Review by confirmed purchaser

Cheerful happy staff greet you on your arrival.

When I went to Specsavers the staff were friendly and honest. I needed to buy a new pair of glasses following a sight test carried out by an informative and friendly optician. I asked the assistant for her honesty with several frames. She was and I appreciated her honesty and advice. I'm always impressed with the staffs friendly nature and professionalism.
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Review by confirmed purchaser

Top class customer service A+

My experience at Specsavers Skegness was outstanding! From the second I walked in store to leaving I was very well looked after by all the staff I came in to contact with! Well done Skegness!
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Review by confirmed purchaser

BEST EYE TEST EVER

I WAS VERY IMPRESSED BY THE SERVICE I RECEIVED AT SPECSAVERS MOTHERWELL.I WOULD SUGGEST THAT A CLEARER METHOD OF PRESENTING RECEIPTS WAS DEVISED.
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Review by confirmed purchaser

Professional, reliable, trustworthy and recommended

Had my usual annual eye test at Specsavers Wigan last week and was once again impressed with their level of service and their thoroughness in looking after my eyes, can't fault them, they are great, you really should give them a try next time you need a test. I didn't need to change my glasses and they weren't pushy in getting me to, everything at your own pace, they also make sure that you understand every step of the way what they are doing, great company, feel secure in the knowledge that they are looking after my eyes.

Specsavers Details

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Buy glasses & contact lenses online from the UK's most trusted opticians

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We live here: United Kingdom

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