My partner bought a pair of varifocals from Specsavers and was so pleased with them, I decided to buy mine from the same branch in Dereham. I was treated courteously by the staff and the optometrist, I ordered my glasses and they arrived within 10 days as suggested. Unfortunately, I found them to be very difficult to get used to, as I seemed to have to have them perched on the end of my nose to see distance. It turned out to be a measuring error, which meant replacement lenses. It took just three days for them to be ready. Imagine my surprise when I found the measurements had not only been taken wrong again, but for some reason the lens type had been changed - so now I found myself peering through the bottom edges of the glasses to try and read, also the focussing area was impossibly narrow. A third set of lenses were ordered, this time the tailor-made ones. Another two weeks went by and eventually I got my glasses. Much better field of view, but felt like I was wearing 3D glasses all the time, getting double vision! A second sight test was offered, which was carried out by another very pleasant optometrist, who suggested the distance prescription could be weakened slightly as he thought it was due to varifocal intolerance. I agreed, and also paid for anti-glare coating. The fourth incarnation were worse! I had difficulty in finding an area that was in focus, making me look like a chicken when trying to read, and the double vision/3D glasses effect was giving me headaches. I decided that enough was enough, and took the glasses back for a full refund. I bet they were glad to see the back of me! Something wrong with the manufacturing processes, or just my inability to get used to varifocals? I don't know, but I do wish to point out the staff did try to help me as best they could. Three stars is for my overall experience - I dropped two stars on this review for the product itself.
I got a call from my branch asking me to go in-store to pick up my contact lenses - even though I've always received them via lensmail. When I go into the store my lenses aren't, there and I'm told that someone will call me in the next few days to let me know what's happening. But it's been over a month later and I've still, not heard anything!
I go in branch today and again, no lenses. I also find out that for some reason, there was a problem with my direct debit - even though I've not changed my account details, and this is probably why there's been this delay. I'm waiting to hear back from the store and told when, I'll finally, receive my lenses. Of course, I'll probably have to make the trip to the store, again, to pick them up - what's the point of lensmail..?
The staff were, helpful and did give me 2 pairs of free lenses - but, there's not been any follow up, and, I've still, not got my contact lenses yet - even though it's been nearly over a month....
This is the second time I've ordered contact lenses from your shop and received different contact lenses all together. How can u ignore the prescription? It is absolutly unaccetable!!!
At least the staff in ur branch is helpful. Im not sure were the problem lies but this is unacceptable and is the second time this has happened.
Its an absolute disgrace. You seem to be ignoring the fact that u can damage an eye cornea never mind the waste of ur customers time!!!!
I have been to Specsavers twice: once to the Aylesbury branch some years ago and more recently to the Bicester branch. In both cases I got an immediate hard sell for varifocals. These are completely inappropriate (I tried them once) because, as a writer, I have to scan read a lot of research material. Trouble is, they never bother to ask what you do for a living - it's just a case of 'here's your prescription, now buy varifocals'.
In the Bicester branch the guy who tested my eyes was brusque to the point of rudeness.
Note to whoever at Specsaver is tempted to respond to this: NO - I am not going to make any additional effort to report this. You don't deserve a third chance. You have a truly terrible company which seems only interested in maximising sales. I will never go near you again. And I have never seen any company with so many terrible reviews. Awful. Awful. Awful.
Hard to know where to begin describing the terrible experience I've had with them, but to cut a long story short: was prescribed completely the wrong type of glasses, and ended up with one fairly expensive but unusable pair, and another that gave me constant headaches. Finally persuaded them to change a pair, but of course this involved yet more cost. The new pair basically fell apart within a few weeks, and after a bit of quibbling I got them replaced. But 6 months later and those have fallen apart too.
Would never come to Specsavers for a pair of glasses again. The branch I have used seems to have one reasonably well qualified ophthalmologist, and about 10 salespeople - which just about says where this company's priorities lie.
First time to Specsavers. Eyes tested, and chose frames. "We'll give you a call when they're in" they said. Two weeks later, I called to see if they were in and was told they were in the store waiting. So, no call from them to tell me!
The specs seemed strange, but the staff told me I would get used to them as they were varifocals. I already had varifocals from a competitor which were fine, but I left the store anyway. Went back next day as the new glasses just didn't seem right. The girl tried to fob me off by saying I would get used to them. I insisted they were wrong, and eventually the manager checked and discovered that the prescription had been written down wrongly! So, they glasses were sent away again. Two weeks later, I called to see if they were in and was told they were in the store waiting. So, again no call from them to tell me!
The girl assistant fiddled around to get them to fit, and seemed like she couldn't wait to get me out of the store.
I had paid for the "best" varifocal lens, but they were just not as good as my previous pair, very narrow focus field in the near-vision part.
A week later, the side arm dropped off. Back to the store for new frames.
All in all, very unhappy experience, that I will NOT repeat! They just seem to want your money, and don't provide proper eye care.
Glen Withers found this review useful
worlds worst customers service lake haven NSW just said to my wife after eye exam go look for you frames come back when you work it out ,while the sales stuff are talking about the Melbourne cup. no help so just got the cheapest frames and left so bloody rude. made a complaint guy from store ring say's oh sorry come back will help you this time explains can get 2 pairs etc but offers no incentive just come in and spend more money. husband got his glasses 2 weeks before they were excellent this time 2 busy talking about Melbourne cup and making my self pretty
So after writing to Specsavers and complaining, fair play the head office wrote to me promptly advising me that the store itself needs to handle this complaint.
So I received a call from the store manager, who basically called me to tell me he is not going to do anything about it.
I went into store wanting to just change the lenses of my current frames, because I LIKED them, however the staff practically told me that I should buy a new pair because my eyesight had changed. I didn't want - and couldn't afford to be buying new frames but I felt I had best take the professionals advice and get some more. - The lady pointed me to a pair that were the same as my current ones but in a different colour?!?!?! How does that work? Well, she explained that they're different because they take a thicker lense (which I needed). So I went with it and purchased them, (even though the colour is horrible). When I collected the frames the lenses were sticking out to the side and handing below the bottom of the frame, so they DON'T fit after specifically being told they would be perfect for the lense I require.
What a load of rubbish!!
Anyway, the manager has told me that he is not going to do anything about it so I refuse to wear my glasses. - Who wants to wear a piece of glasses knowing you look stupid in them?
As a result I now have to wear contacts every day which I wouldn't really want to because I work 16hrs on average 6 days a week. So when I went back for another eye-test I was advised to wear my specs more often, NO CHANCE! - I explained my situation and was told to buy MORE FRAMES!!
I ignored this - stuck to my contacts but typically they never arrived in the post, (due Oct 1st) So I called the store on the 9th and was advised they are to be delivered by post on the 28th - so I had around 3 weeks of no contact lenses with vision at -4.50 which is near impossible, - funnily enough my contacts arrived the following day with the pick note date being the 9th! How odd!!
Needless to say I will be taking my custom elsewhere...!
My mum bought two pairs of glasses last week and my sister also needed to buy two pairs of glasses. So this week when we want to pick up my mums glasses, my sister chose her glasses.
While my mum was collecting her glasses and trying them on, I paid for my sisters glasses, as soon as I had paid for the glasses, the lady gave my mum a golden ticket which I could have used and I would have got 25% off my sisters glasses. But as I had just made the payment 2 minutes ago they said they could not give me the discount. What a rip off.
The lady knew I was paying but still she didn’t give my mum the golden ticket. So I paid the full price. Now that so called golden ticket is worth less.
I've had two pairs of glasses made by Specsavers. The first time they made up long distance glasses instead of working glasses despite being told what they would be used for. The second pair were ridiculously thick and heavy despite paying for the thinnest lenses, and also they had gaps between the frames and the edges of the lenses on both sides. The manager insisted it was impossible to make them any better and it was the fault of my prescription (despite receiving far better quality glasses all my life from other shops). They also told me it's illegal to supply a blank in one side to keep the weight down, even though other shops will happily do it. I had to chase head office by email many times to get any response and the store claimed they'd been calling me, which my call logs proved they hadn't, and yes they did have my correct phone number on file. They refunded one pair, but not the other because I was slightly outside of their allowed time period due to illness. In summary, I thought I'd save money by going here, but in fact I lost a lot of money and time.
I choose specsavers on the strand as it was my closest store,
I went in for a simply pair of reading glasses and was told I needed 3 pairs for different visions totalling £450? as my long distant vision is good I declined and continued with my purchase of just reading glasses with thin lens, then the tricks started have you heard about out 2 for 1 offer? please do not be fooled by this as you get nothing for nothing,
I came out £40 worse off as I had to buy a more expensive pair to get the deal then waited 16 days for the glasses to come in store when they did the 2nd pair supposedly FREE came back with Lens so thick and heavy they are unwearable but was told by the store director because I had not paid EXTRA for thin lens on the 2nd FREE pair when I had asked the assistant would there be extra charge? he replied No you get like for like, but this is most defiantly not the case, so please if you go for this deal don't get stung like me when all i wanted was 1 simple pair of reading glasses make sure you ask lots of questions when offered this deal
Having had an eye test I was told I needed new lenses. So I treated myself to two pairs. The tint for over head glare of lights at work was changed to see if this also made a difference as I had, had blue for many years, grey was suggested. After 4 days of bad headaches and not being able to see the same range close up, I used my old glasses which I found fine. Then returning to the felixstowe shop i explained all, I was advised first there was a flaw in both left lenses (wonderful) and a new eye test was needed despite one having been done two wks prior. I took my new glasses home and had the test a wk later due to work commitments. On arrival at the shop i found my glasses boxes empty strange as I had not used them. Test was done prism test was suggested to be removed and I was told the change in prescription might be too quick a change for my eyes? Also go back to the blue tint. Shop said they wld look for my glasses. Unfortunately I found a relative , on visiting had picked up my cases theirs being in identical boxes and this I did not know until monday night. I took my glasses to the shop on tuesday explaining the situation so they had my glasses and wld call me in when new lenses were ready to tint to shade of old Blue lenses. I received the call but no one had told the manager id brought my glasses in and what had happened. The manager had ordered in new frames tinted new lenses (without my glasses these were too dark) she was surprised my glasses had appeared. Having been unwell all week I was in no mood to explain again due to her staffs lack of communication in telling her. I left my old glasses with them saying keep them until the next day a Saturday today 28th Sept. They were calling me NO CALL HAS SO FAR BEEN RECEIVED??? TOTAL LACKING IN CUSTOMER CARE. It is now 16:32 Saturday. So using old glasses as I know earliest I may get to this shop is Thursday. It doesn't help seeing so many different members of staff it's a shame further appointments can't be made with the same staff to ensure continuity of care. A nightmare yet to be resolved. Not impressed "Shouldn't have gone to Specsavers"
connswater branch belfast staff customer services too personal, not enough help.optician cleared up problem with an eye retest. but still staff took it all to personal as if a slur on their quality of fast tracking. optican10/10 floor staff3/10 as for verucia salt and the golden ticket sad you. its a factory i will not be using again, so no need for your freebe as a exclusion zone is now in place. ps lab-tecs 8-10
I went for an eye test at my local store as I was getting headaches at work as I work on VDU machine all day. all documents are on the vdu. firstly when i arrived they told me i had the wrong day but i had it written down so they agreed to see me this morning after waiting a while whilst they shouted my details across the shop which was very unprofessional. The optician advised I did need glasses for work and also advised me to have the glare coating as i spent 7 hours plus on a screen. I was then informed that I could not use the voucher as the £45 off glasses as they'd marked it as general use. I explained to the optician that I was getting the problem in work!!! I was told by the assistant because I would use them for reading this was general use, even though I need them for VDU. i told them i only had headaches in work using a computer screen and that the writing only goes strained using a vdu not reading a book. i have spoken to manager this afternoon and confimed they will not change it. I have spoken to work colleagues who are friends. they have glasses same as myself, and neededthem for vdu and reading and theyre form was ticked for vdu and they had their work voucher towards them. They've all gone to specsaver as our company only provides specsavers vouchers. i am so annoyed as i wouldnt use the glasses for general use i only went for an eye test as i had a new job and the computer screen was hurting my eyes. if previously had an eye teat a year ago with no problems but since starting my new job and working on a vdu my eyes steuggle but only on a vdu. I liked glasses in the store but I am not willing to get them when the store is in effect not letting me use the voucher I am entitled to use. I am appalled!!!!
I went for an eye test as I was getting headaches at work as I work on VDU machine all day and my vision was getting worse. The optician advised I did need glasses for work and even advised me to have the coating put on to cut down the glare from my screen.As I was on my lunchbreak I could not get the glasses that day but the lady said she would get the optician to complete the form for my employer as they contribute to glasses for VDU use.
Went back sunday to first having to wait over 20 minutes as they could not find my details, eventually they found them but on the form they had only ticked general use, I queried this to my amazement the assistant said because I used them for reading this was general use, even though I need them for VDU also. I have spoken to manager today who has confimed they will not change it. I have spoken to lots of people at work and they all use theirs for reading but still has VDU ticked on their form, one of my collegues actually went to specsavers. Any people in Northfield avoid this store.
Chris Jennings found this review useful
Visited Specsavers in the Kingdom Centre,Glenrothes 19/08/2013.for an 08-20am eye test. Friendly & polite staff to greet me & i was taken immediately .On completion of the examination the female assistant was extremely helpful in advising appropriate glasses & suitability. Before i left the shop i was given another appointment too collect them once they were ready..(speedy 3 day turn around)..
Upon my return 3 days later ,again i was warmly greeted by the receptionists & took receipt of my new glasses. Again the same female member of staff ensuring they were to my satisfaction.
Initially i did not use them the first two days but disaster when i switched on my laptop computer..with the new glasses i was unable too comfortably view the screen unless it was within around 15 inches away,,(way too close)..My old glasses had a comfortable range of around 26 inches..
Today.(Monday 26th Aug) i returned too the shop to explain the issues i had. Without any hesitation i had a quick reappraisal to find a more suitable type of lens.Told to come back within 2 hours,new lenses had been fitted to both pairs of glasses. Full credit to all staff members in the Glenrothes branch for a professional customer services care & if Specsavers read this...they deserve a pay rise..Well done all concerned.
My partner went in to get a eye test and new contact lenses in east grinstead. It was apparant the assistant was new. When the lenses arrived, they caused headaches and the vision was blurry. After dropping into clapham they said east grinstead had issued the wrong prescription.
East grinstead said they had sent out the right ones not there problem. After voices were raised the manager of the store relented and issued the right one. I personally wanted to go to the press, other half is more level headed.
The account was moved to claoham and others would be sent. After 10 days ring up the central number cut off 4 times. Then told not there problem they sent them.
Eventually they arrived. Tgey had been held by the post office as they had inadequate postage. We paid 1.09 to get them. The post date was different to what they said by a number of days. They lied.
I wrote on several occasions for the details of thier directors. Customer service would not give it as they wanted to deal. There past re ord was so bad i wasnt willing to listen.
Eventually one of there people rang, and we got an apology and 3 months free. Well done.
Clapham have also been on the phone, to apologise, NO, they are concerned that the standing order was cancelled. No concern about thier customers.
Why does it take so much effort to get a response. If a compant makes a mistake so be it, it how they deal with it.
I will be letting the bord know as i havevthe details. Ill keep you informed.
My last visit to Specsavers in Market Place, Guernsey was made special by the lovely receptionist who greets you like a long lost friend ! She makes you feel as if you are the only customer when it is very plain that you are amongst many waiting to be attended to. Knowing when not to go in on the off chance ie lumchtimes and just after school has finished helps !
On previous visits I have had some difficulty with a varifocal prescription and after attention from staff it was agreed that Specsavers would replace my spectacle prescription without charge.
I have never felt that I would want to change my optician and have always received a good service.
I visited Specsavers Edgeware Road branch and was really pleased with the service and professionalism of the staff there. It was a lot more thorough than I had been used to before with my local independent, and I'd also been to David Clulow's once, but that was ridiculously expensive for an eye test. I felt Specsavers offered real value for money. I'm a contact lens wearer, so I didn't buy any glasses the time I visited, but I quite liked a few frames in the range when I waited, and they were nowhere near as expensive as the local independents I bought at last time. I'll certainly visit Specsavers again, next time I'm looking for a new pair of glasses.
I have just arranged monthly direct debits for contact lenses with Specsavers. I was told i would get a call when the next lot are in the store and am due to run out of lenses very soon. Contacted them today as i am going on holidays for two weeks only to find they never processed my order but have of course taken my money!!! Staff approach was unhelpful, i was told they are putting the order through today which will HOPEFULLY be with me before i go on holiday. I asked about next day delivery and was told it was NOT THEIR POLICY to do next day delivery!! i asked if this was the extent of their customer services and got silence. Oh, and no apology.I asked to speak to the manager and 3 hours later no phone call. I am not very impressed and have no confidence. Customer beware of this company!!!
Chris Jennings found this review useful
I have been with specsavers for over 35 years as a valuable customer! after 20years of purchasing contact lenses from them I had several months surplus of spare lenses. As a result I decided to take advantage of their offer to suspend my monthly contract. I rang and explained that I wished to suspend for awhile and would 're_instate same when I was ready, I specifically checked that there were no penalties of problems with this.
Today I went in to 're-instate and was told to book lens check which I did. I was also prepared to buy glasses as styles were nice. However a very snooty young assistant told me I now bad to pay three months in advance for my lenses as head office had changed their policies! I stated I had an agreement in place and she said head office don't allow that anymore! Therefore any money I saved using up old lenses was wasted and I could not afford glasses now as well as this hefty misleading charge! Shame on you Specsavers for not honouring promises I will purchase all glasses elsewhere in future! Poor customer service!
I had had wonderful service at the Auckland, Queen St Specsavers, so when I lost my glasses I rang the local (Palmerston North) Specsavers to get a new pair. I spoke to a Danielle, and she took my details and said she would contact Auckland to get my prescription and if they had the same pair, I could ring back in a day or two and I could reorder them. I rang back in a few days and spoke to a Jade (who was very nice), she had no information left from Danielle, apparently no call had been made, and in the end she implied that it was probably best I just come in and have an eye examination. I decided it was probably time to get a check up so booked an appointment, I then said that I wanted to have both an eye exam and the contacts exam/session at the same time. I once went to the Specsavers in Wellington, Cuba St, and they gave me an eye exam ($60) then couldn't give me contracts unless I booked another contacts session which meant another $60 and time away from work. Jade said it would be fine to do both, she said it would be counted as one session (I didn't really care about paying for 2 sessions, but coming in twice would be annoying).
I made an appointment for 1530 and arrived early. I wasn't seen until 1545. That's 15 minutes I sat waiting, with no one apologising or assuring me I would be seen soon. Frankly, I am paying $60 for someone's time as of 1530, I am not paying for the privilege of sitting in a waiting area for 15 minutes. If there are issues with exams going later, someone should have had the courtesy of telling me, and maybe they need to book appointments more spaced out.
I saw JJ (I think) and he was very nice, very professional and got through me exam quickly. However at the end, he said I would have to come back to for my contact session. I explained that I had spoken to someone and arranged to have it right then. He apologised that someone had told me that. In the end he did my contact session, but he did try to make me feel guilty by saying that he had another person to see, and that they would be waiting because of it. Frankly, that's not my problem. I shouldn't have to be made to feel guilty or that I am doing someone a disservice because no one informed him.
After that, I bought glasses and JJ said goodbye and handed me over to a girl to do the payment and finally things with me. She wasn't particularly friendly, and then all she did was write on a clipboard and sit me down again to wait for 5 minutes for a different girl to stick a measuring device on my face for the glasses (which took about 3 seconds).
All in all, I paid for my glasses and the $60 for the eye exam and a contact session, but have to come back in 2 weeks (that's how long it takes to have glasses made - which is just barbaric, who has 2 weeks to wait in this day and age) to get my glasses and have an aftercare contact session.
If I had stuck with what seems to be the Specsavers preferred system, I would have had 3 separate sessions, (so three days of travelling into Palmerston North) and paid 3 separate $60 fees, on top of glasses and contacts.
All in all, the people were very friendly, and seemed to really know their stuff, but they failed in general cohesive customer service and the whole 3 sessions thing seems a bit of a scam, at least in that you don't find out till you have already got in there.
Paul Smith found this review useful
The actual optometrists are competent enough, but I found that some of the floor staff were either ignorant, or just rude (if they don't enjoy working in a customer-facing role, then maybe another job harkens?).
They only maintain my custom due to their cheap prices and decent opticians.
What ever happened to the expression "The customer is always right " ?
After 25 years as a valued and loyal customer I have finally quit with this company.
They have a national helpline number but all stores are franchises so any dispute is at the discretion of the store manager.
I'm billed and threatened by debt collectors for lenses I never received and when I explain to the branch manager the situation I'm told to read the terms and conditions ?
Never again Specsavers !
Chris Jennings found this review useful
Ik vind het personeel ondeskundig. Toen ik een keer mijn lenzen bij dit filiaal wilde ophalen ipv bij een ander filiaal werd er heel moeilijk gedaan, het leek net alsof ik de lenzen gratis zou krijgen! Ik had er al geen zin meer in maar omdat mijn lens gescheurd was wilde ik ze bij dit filiaal ophalen. Ook werd er nog gezeurd dat je perse een lenzenabonnement moet hebben. Laatst is mijn broer hier naar toe gegaan voor zijn lenzen en ik had hem al gewaarschuwd en ja hoor.. Een van de medewerkers vertelde hoeveel een lenzenabonnement zou gaan kosten en voor hoeveel maanden later die week kwam een andere medewerker met een andere prijs!! Er werd door de medewerker zelfs gezegd dat kan nooit gezegd zijn u heeft het verkeerd gehoord, ipv hadden ze ook hun excuses kunnen aanbieden. Nee ik ga hier nooit meer naar toe, ik koop nog liever lenzen bij de drogist.
I recently had to take an eye test, as this was offered by my Employers. I visited the Spec savers store in my area, hoping to be in and out within 30 minutes.
The test that they completed, lasted approx 80 minutes in total, and I was surprised and rather shocked to be told that I needed reading glasses. Although not happy with being told I need to wear glasses now, when I am work, I fully appreciated that they were needed.
I had been getting headaches over the past few years, of which I put down to stress etc, however I now know that I was actually have Optical Migraines. The Specsavers eye test is very important and equally completed very professionally, I recommend anyone who spends time on a computer to have one.
The glass selection process was really easy, and the staff were really helpful and polite. The glasses have been set to the lens that I need am I now have no headaches or should I say Optical Migranes
Thank you Specsavers!
I bought 2 pairs of glasses from the Chichester store. They were part of the two for one promotion. The cost of these two frames as 245.00 pounds. I paid for them on the 05/03/2013 and picked them up on the 12/03/2013.
Everything looked good until i got back to the office. One one of the frames i noticed an imperfection on the lens. I checked the other pair and they looked fine (although later i would be proved wrong)
so the following Monday I went back to the store to complain that i saw scratches on the right lens of one of the pairs. Some of the staff seemed to have an attitude and kept telling me i was seeing things. Another member of staff came over and agreed she saw an imperfection in the lens and it could be the coating. She then got filthy looks from her colleagues but they agreed to replace the right lens (the replaced both lenses as they said that was common practice)
The following week i picked up the lenses and thought great problem solved.
Problem is that now i have started wearing the other pair of lenses and i have noticed that the left lens is covered in scratches that can only be seen in the sun (bright) light. When i am outside i notice streaks of light through the left lens.
so i went back to the store and again was met with a lot of attitude. After 10 minutes they agreed to get the lab at the store to look at it. I waited for about 10 mins and the member of staff returned them to me saying the lab could see nothing wrong only little bits of tissue and she cleaned the lens. I argued this and she kept saying the lab say there is no problem.
their lab cannot see scratches that my colleagues and i can see with the naked eye. I even said i would pay for replacement lenses but they insisted that there as not a problem with the lenses.
avoid at all costs !
I also emailed their feedback address and have not been contacted !
Purchased glasses using another prescription from another shop
The glasses I received I feel after trying to wear the are sub standard went back to specsavers and got the most un professional customer service ever
Never in my life have I seen the Shop Manager and a Optical assistant trying to discus me at the terminal next to me in fell view whispering in a huddle trying to pass the blame back to me POOR POOR
The shop in question was Manchester Arndale
I felt there was no compromise and we did not come to a conclusion at all they did not care had there money THATS IT
NEVER US THEM AGAIN BE WARNED
I purchased my glasses from here a few months ago. After only a couple of months the lenses 'broke down' which meant the surface was covered in little dots. They repaired these. However, two ,on this later scratches appeared all over the lenses. I telephoned the Colchester store to speak with a Director. To my horror, the sales assistant informed me the Director was too busy to talk. When I said I would hold, the sales assistant was instructed by the Director to hang up the phone on me. When I called later to speak with the Director he confirmed he had told the assistant to hang up the phone on me because he was too busy to deal with my complaint. He refused to apologise for this.
Terrible customer service, appalling attitude of senior staff and I am left with a cheap pair of glasses.
Chris Jennings found this review useful
Specsavers Bridlington,Give them a try and you'll never want to go elsewhere again.
Excellent service from beginning to end.
Excellent staff, Helpful attentive and genuinely interested without being pushy or giving the hard sell.
Excellent choice of frames and lens's at proper Yorkshire prices.
Excellent testing I had an eye test for distance and reading,Field test,Glaucoma Test and a Goldman test.you are in the hands of professionals at this branch.
I have been wearing specs for 34 years and in that time I have seen a lot of opticians.
The staff at Specsavers in Bridlington are the best I've come across in all that time.
Try there website first if you are new to specs,Upload your picture and try on all there lovely frames it will save you time when you get to the shop.
Thank you all, I will be back
Special mentions to Simon and Megan very professional.
My son had a delivery of lenses around 26 October 2012. As he had to have an eye test before any further lenses were delivered, there was a delay and he collected his next supply of 3 months at the shop in Wells on 14 March 2013.
This morning at 6am, panic, he could not find any lenses anywhere and he works as a heavy duty paint sprayer and needs to wear lenses under his goggles. Fortunately I found one pair for today and visited the shop first thing today.
I came across a male optician in your Wells, Somerset, shop who was as arrogant as he was rude and suggested my son should not have run out because he had collected lenses under 3 months ago. Normally he has a delivery in January, April and the next due in July. I asked him what had happened to the lenses he was owed as he had only received 3 months' supply since finishing the October delivery in January this year even though we have been paying £22 per month.
Prior to this he always had spare lenses in hand.
I explained all this to the unpleasant optician who then said he would call on Monday to advise me when delivery would be and gave me 5 pairs to go on with. I told him I needed them urgently and would the delivery be next week? He actually had the nerve to ask me if I wanted TO BUY some to tide my son over!!!!!! I then left the shop and told him that an apology would have been nice.
My husband, myself and my son always get our glasses/lenses from Specsavers but now will certainly be changing to another optician.
(I would also suggest that your ignorant employee restrains himself from using the word "potentially" in every sentence - whether it is relevant or not - and mostly irrevelant. E.G. POTENTIALLY he was given his last supply on 14 March, POTENTIALLY he had his last delivery on 26 October last year .. and so on).
Went to Specsavers the other day to choose some frames, and was greeted with appalling service - we were rushed about and were sitting at the Kings Heath branch for a good hour, without being told by anyone what we were waiting for or how long it would take etc. Not only that but, as I go to Boots for my eye tests but did not feel I was getting full benefit of the frames regarding costs, recommendation from a friend lead me to Specsavers to get my glasses made. I was at first really excited because I had heard good things about the opticians, however I have to say I was surprisingly disappointed. The staff were rushing customers about and there was complete havoc, and when I did finally get asked what I was looking for, the woman who was seeing to me, was disgustingly rude. She rushed the routine check and didn't even give me time to decide whether or not I was comfortable with my chosen frame. She was in such a rush , I came home rather confused at what had happened.
Usually, a measurement etc. is carried out, but none of this happened. I just took it as being so because of the rush in the store and everything would be OK but when I came back next week to collect the glasses something was very wrong - my vision was blurry and unfocused. I just took it to hand that I was probably just getting used to a stronger prescription, but when I went back to Boots in the fear that my prescription had changed, they informed me that a measurement was totally wrong, leading to blurry eyesight.
For those of you who experienced similar problems or don't understand, I would like to let you know that there is something called the PD and vertical measuring, where they measure the center of your pupils so they can make the lens accordingly so that your eyes can focus easily when looking straight through the lens. Mine was supposed to be 58, but Specsavers had not done this measuring (as anywhere else should do) when I first picked my frame, and instead made it as 63. This can make a huge difference to your sight, and where I thought I was only adjusting, I began to get headaches throughout the day, and I was extremely uncomfortable when out and about because I could not even see road signs from a reasonable distance! Guarded with this information I went back to Specsavers and informed them of this - upon hearing that I already knew what they'd done wrong, they were distressed and tried to reassure me that this routine measurement is always carried out and they do not know why this had happened. Excuses, excuses! They then had to re-order new lens's which had the correct measurements for a refitting on my frame. To add, the frames are of a cheap quality, and my sister who has a higher prescription, had some glasses made on a metal frame which, unsurprisingly, broke :/
Overall, they are just a franchise with a big name! I won't be going back, and for those of you who have experienced similar problems of blurry sight and unfocused vision - just think back to when you got your frames - did they do a measurement? (Where they tell you to look into there left eye and then the other, with a ruler type of instrument on your forehead). If they did or didn't it could be the measurements for your glasses are incorrect as needed by you, so go back and get your lens's re-made. I hope this has helped - also if you want friendlier staff - got to Boots. Specsavers are just a name - half of the staff do not know what they are doing, and the service is absolutely atrocious - they just want your money.
If you want poorly made glasses because of rude staff and ridiculous service from a Brand, don't risk it - I would rather spend a few more £ if it means I will get a better service and have my eyesight in the hands of trusted people.
Eye test was great but contact lens trial/fitting was a shambles. Was set up for a trial for one reading contact lens which was supposed to be free. After a month I called in to collect my prescription and was told that I needed an end of trial review in order to get my prescription which is fair enough. I then booked this online as a lens check - got there and was told that it was booked as an eye test. They fitted me in to see a specialist who refused to give me my prescription as I was unable to put the contact lens in immediately. I am new to it and it takes me a few goes. I managed to get the lens out immediately. Because I asked him if he had any other methods for removing the lens, and because I did not put the lens in at first go, he again refused me my prescription. I can kind of understand this BUT just as I was leaving they told me that the appointment was £20 because I did not bring the original contact lens with me. I was not told to - nor was I told that there would be any charge for the appointment. They then said that I should have had a teaching session at the start of the trial and that I need to go back for this. I don't think so. An absolute chaos - Truly cannot recommend it. Whilst nobody was rude, it was a disorganised enough experience for me to grade it 1 star.
I had an eye test 3 weeks ago and was told my glasses would be ready in 2 weeks. After 2 weeks had passed with no contact from Specsavers, I rang them only to be told my glasses were ready for collection, surely I am the customer and should have had a call from Specsavers to tell me that. I went in the Exeter branch to collect my new glasses and when I tried them on they were awful, the left eye was blurred and I just could not see properly.
I was asked to take them and try them first thing in the morning and reluctantly I did, in the morning they were no different so I persevered with them for another couple of days and they became no better. I took them back to the shop today and they asked if I could attend for another eye test and offered me an appointment. I am a busy man and do not have the time to keep going to the opticians after all they got it wrong the first time so what confidence would I have in them getting it right. they already supplied my glasses that are not fit for purpose. I did offer them the chance to sort it out on the day but this was declined so I asked for a refund which I got. I have not yet been given my prescription and have asked for it to be posted, if I do not receive it within the next week I will be taking it further, I believe it is my right to be given my prescription. I will have another eye test with another opticians and we will see the difference in the prescriptions, watch this space Specsavers it is not over yet. You will never get my custom again.
I had my first eye test at Specsavers Surrey Quays yesterday - I was prescribed some low strength glasses and was happy with the test and optician I saw; unfortunately the other staff there were quite pressurising to buy glasses there and then - when I said I would like to think about it first I was brushed aside very abruptly. I thought about things over night and decided to go back today to purchase a cheap pair of glasses to wear while I got used to them and found out how much I would need to wear them etc so I could go back after I've been paid to get some designer ones if I needed to wear them frequently. The woman I saw said my glasses wouldn't be ready until the following Sunday unless I wanted the anti-glare coating, in which case they would be ready today - I asked if another store may be able to do things quicker for me and she told me it will be the same at any store I go to..!! Over a week for simple prescription glasses - unless I pay an extra £30 (more than the glasses cost in the first place!) is not good enough. I refused out of principle, although I really liked the specs - really disappointing...
Visited Swindon branch after being told by GP that they have the proper equipment and this would be a quicker way to get referred to hospital.
Was told by SP that the loss of peripheral vision was due to "fibrous tissue" and nothing could be done. Returned to work for a week and knew that, as condition was getting worse, something wasn't right. Fortunately trusted my instinct and went to A&E, they diagnosed a detached retina and had surgery the next day!
Reported this to SP a few weeks later after recovering from surgery and was told the optician that saw me was no longer there.
My wife happened to meet a woman by chance who had gone to the same branch a month after me and she was told she had conjunctavitis when she too had a detached retina and her eye was worse than mine...You don't need special instruments to diagnose conjunctavitis.
Seems to me that these retail outlets are just there to shift as many glasses as they can under the guise of being professionals that look after your eyes. As this has happened to two different people inside as many months, seen by two different opticians, it begs the question: are their people even trained at all?
Nice to see a response and. coincidentally had a letter from Specsavers come through a couple of days after posting my original comment. Part of me was hoping that this had been looked into and the letter was to let me know the outcome of the investigation, but alas it was just a reminder that I was due for another test......and this one is free! Good that you have employed someone to vet the review sites, but wouldn't it be much more efficient to actually DO something, rather than just have the poor employee quote the party line. Yes, I'm sure you're sure that your staff are trained, but clearly there is something very wrong and the health of peoples eyes is far from trivial.....Don't fob us off with empty assurances, tell us what you've done/are doing to ensure this NEVER happens again and you may just win back some customer confidence.
They got me a wrong pair of glasses twice and the only thing they offered me was to get used of them. The lady I spoke to is totally unprofessional.
so disappointed with their service that I wouldn't recommend anyone to use their service
I went to have an eye test and get some new glasses to compensate for my poor ageing and decrepit body.
What I would classify as a distress purchase.
I made the appointment, had the test chose the lenses and frames and paid.
The glasses arrived in store when they said they would and I went in to get a fitting.
I went in they fitted them and I left. All very simple and stress free really.
It is sad to say but I don't have that kind of experience very often these days. There was no disappointment or anger, no resentment or fleecing. It was a rotten job to have to do because I don't like getting old but they made it as gentle, easy and cheap as they could. I say thank you to all their staff.
I had my eyes tested last year and was prescribed vari-focal lenses. They were awful and totally unsuitable to what I needed. I asked Specsavers to re-look at them and they have offered to change the lens without any hassle caused to myself.
Quite frustrating to have been put in this position but glad they responded in the way they did.
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