I have always had a very professional service from one 'Specsavers' franchise in particular - MANSFIELD branch! Today I had a contact lens trial that completely showed me how in depth the compassion from their operative actually is: 'CARA' a lady whom I have had try and fit them once before (last time I couldn't deal with it) - took time and with the hands and stability of a surgeon - placed two lenses in my eyes, she was as gentle as a parent is with a newborn and ensured I had no fear at all. I was given a professional explanation and given full confidence in not just her abilities with a steady hand but also with her education. I am happy to know this branch throughout as the sales team (Lorraine in particular) give everything they can to make it affordable and a service which endears a person to their thought for the customer and not just the sale. The opticians such as Miss Seimens has shown an attitude of care surrounding the fact I voiced concerns over diabetes- she immediately leapt from her seat with aparatus to examine my eyes and behind them in order to ascertain whether I needed to be concerned (she alleviated my concerns), the first time I mentioned contacts she even took time to show me her own lenses and how easy it is to remove them- another experience that gave me confidence to move forwards. Amanda the manager at Mansfield has always given her all to help and an attitude that shows why she is a manager- everything she promotes it for the customer and not just for a sale. With the attitude surrounding customer care pushed across the board of employees in this franchise I am able to say that if I moved 50 miles away i would certainly make the effort to remain a customer at this branch. Thank you all for putting up with my own flaws and fears and thank you for continuing to give a thousand percent service. I do believe that everyone who has had preconceptions and fears of contact lenses ought to meet 'CARA' and the team as everyone will endear you to the service on offer and CARA will certainly show you and explain to you that your fears can be thrown to the side as she exudes patience and skill that can be learnt and adopted by yourself- as long as you give her the credence as a professional that she deserves- this will become apparent during the first 30 seconds. Five stars because there was not an option for ten!
Wlaked in, said hallo and was seen within a couple of minutes to have the first "puff tests" etc. Then taken to see optician straight away who apart from being very thorough was very charming and made me feel at ease throughout the eye test. No pressure was put on me to change my prescription or glasses and I was all done within half an hour. Thank you.
This is our second visit to Specsavers for myself and my partner. The staff are professional, friendly and obliging. I was given good advise about transition lenses (which I decided not to opt for) and was given plenty of time and help choosing suitable frames for varifocals. The two for one offers are great value and we will definitely be going back again.
What is the point of having a website inviting people to become customers when there is no link at all they can use to register their interest in becoming a customer? It is either meant to force prospective customers to telephone them or is simply a rubbish web design. There is also no link by which you can contact them by email!!!!!!!!!!!! I shall take my business to a company where they have a correctly running web site that allows me to register and contact them by email!
I have been getting my eyes tested at Kenilworth specsavers for several years now and I wouldn't consider changing to another company as the customer service they provide is the best I have come across. From the receptionist, to the optometrist and the person fitting my new glasses, the treatment I have received is second to none. Nothing is too much trouble and I always leave feeling well looked after. I have no hesitation in recommending this store to anyone.
rang specsavers to see if my varifocal glasses were in & was told yes so went to loughton shop to try them on & was told they would be ready next day stating i should have not been told they were ready, went next day & tried glasses on but it all seemed blurred in fact a 2 foot siign on Clintons cards opposite was blurred was told to take another testwhich i did received glasses which was ok for distance but useless for reading as i found out later wouldn't trust them again so will never go back
my normal opticians were closed due to a nearby shop catching fire. they had opened another shop, but it was a fair distance away from me. so i decided to try the local specsavers. i only wanted to renew my reading glasses. i had an eye test, then i was told that i also needed glasses for driving. i ordered 2 pairs of reading glasses and 1 pair of driving glasses. they contacted me when they were ready, i went into the shop to try my new glasses, and found that they were not as good as my old ones or as clear. i was given a few reasons why, but i was not satisfied so i asked for a full refund. which i got. i decided to travel the distance to my old opticians which i had been using for many years, and was very happy with. i told him the story about specsavers, he examined my old glasses and my eyes then told me that the prescription that specsavers had given me was no good at all. specsavers had given me prescription glasses for being short sighted, when actually i needed glasses for being long sighted. they had also made them at the wrong angle. among the many other things that they had got wrong. i dare not think what might have happened using their driving glasses. specsaver`s prescription would have made my eyes worse not better. also when i asked about driving glasses, he said unless i need to go on long trips on the motorway at night i did NOT need them. i shall NOT be using them ever again.
Whilst having been a customer of Specsavers for many years i was Extremely disappointed to be lied to by the Colchester store manager/partner. I had initially gone to get my glasses repaired and have an eye test done and decided to buy 2 new pairs of glasses while i was there, one rimless, one half framed. I have an astigmatism so my lens tend to be thicker than average and had been having a minor problem with the rimless ones having to have them repaired twice within the year id had them ,as the lugs don't seem to go all the way through and drop out every so often. After asking the advice of a different store manager i know personally i was advised that although it would take a couple more minutes to sort than a normal set of glasses, it was more than possible to produce the glasses so they didn't keep falling apart. I got asked to look through the frames and chose 2 frames that i liked. The shop staff said they cant put the lenses in the frame as i would have the same problem meaning they would have to fix them during the year ( so much for their so called wonderful aftercare!! When your charging me about £200 for a set of lenses and frames that cost you under a tenner i think you can offer me a back up service without question in future!) When the shop staff couldnt get me to agree to what they wanted me to have they went off into a little office with the store manager, who then made his way over to me and immediately went into a spiel about how they couldn't do what i'd asked. When i pointed out to him that i had already had it confirmed by a fellow franchise holder/store owner of the same company that it was more than possible and that he was lying he back tracked and said i didn't lie i said i Won't do it, not that i cant do it.(He did say that he couldn't do it unless the word can't has been transposed for won't in the English oxford dictionary overnight without me noticing, in my eyes thats a LIE!!)- His reasons for saying he wouldn't do it was that his store would "MORE THAN LIKELY" have to repair them at somepoint. So it went from a downright lie to a "no i'm not going to do that as i might have to repair them at some time" NOT GOOD ENOUGH!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! I now have to travel an extra 180 mile round trip to the specsavers store that will do exactly what i asked for rather than the local store who refuses to just because there might possibly be some follow up work before i needed another eye test & glasses!
Two years ago my glasses were damaged on a Saturday so as I was desperate and Specsavers were open on the Sunday I went to purchase a new pair, I ordered a pair but I came out of there feeling as if nobody wanted to help. I went back to Specsavers about four times as the glasses were really uncomfortable, pinching on my nose and tight to my head. The fifth time I went I saw a gentleman who was very honest with me and said they were not really good glasses for me. I thought at least he is being honest. Recently I had a letter from Specsavers saying I was due for an eye test so I made the appointment but thinking I will go elsewhere for my glasses. When I arrived there I noticed a difference straight away, a young lady greeted me with a smile and took me to the waiting area. Once I had my eyes tested I was taken to another assistant who asked if I would like to look at the range of glasses that were available and asked if I would be interested in trying contact lenses in which I did but decided to stay with glasses so as I noticed a more professional side with staff I tried different glasses and the assistant was very honest with me telling me which ones suited and which ones didn't even to the stage of having a joke about it. Eventually I chose the ones I wanted and the assistant done what she had to do and they phoned me when they were ready I went to collect them again greeted very professionally had slight adjustment made to the glasses and I walked out of Specsavers very happy and that I had given them a second chance.
i was very pleased with my overall treatment at specsavers, the staff were wonderful and polite and in all my years of being a specsavers client i have never once had any complaints with them. i would high;y recommend specsavers to anyone.
I cannot but speak in glowing terms about my recent visit to Specsavers, From the moment that I stepped into the shop I was treated in a very professional manner, with everything explained to me in terms that even I could understand. The actual eye test was excellent and the optician very informative. The other tests that I took were interesting and I was amazed how hi-tech things now seem to be. There seemed to be a wide range of spectacles to make a choice from, and all at an affordable price. I was impressed that my glasses were ready on time and have no hesitation in recommending Specsavers.
The staff were all very friendly and keen to help, they speak to you on a personal level while remaining professional. The waiting area was cramped and the glasses fitting area is a bit public. overall the facilities feel a bit cheap and a bit budget. The prices are quite good but not quite as cheap as it though seems after you add everything up although still cheaper than other retailerss tthou. The quality of the glasses could be improved although as you get a second pair free you can't. Really expect to much. The contact lenses are quite poor quality although as is with the glasses, you get what you pay for, a pretty cheap product for a cheap price. Overall I would recommend Specsavers to a friend although I wouldn't talk it up to much, it's good if your on a budget or just like good value but if you have the funds I would recommend looking around a little, although I would definitely recommend fo a basic eye test thoigh
From the first phone call to make an appointment, I was very impressed with the courteous but relaxed attitude of the Specsavers staff in Inverness. When I arrived at the store I was shown through the various stages of assessment, sight test, investigation, choice of frames, etc, swiftly and politely. Each member of staff knew their own role and dealt with all my concerns really well. The various cost options were explained to me so that I knew exactly what decision to make and how much I could afford. An appointment was made for me to collect my new specs within a very short timeframe, and when that came around I was once again greeted in a friendly, happy way, the specs were fitted efficiently and further special offers were shown to me - one of which I shall definitely take advantage of. Overall, I had a very good experience with Specsavers and would recommend them to friends and neighbours.
I wanted to buy some new glasses as I hadn't updated mine for a while, and my prescription had changed slightly. I had almost paid over £200 for one pair from another well-known opticians, but then thought I would check with my own opticians (Specsavers) to see if I could get a deal and I got two lovely frames and the lenses I needed for much less than I had almost paid for one pair of glasses! Plus the service I had was excellent, a very knowledgeable member of staff helped me and answered all my questions, and did his utmost to ensure I got the best deal.
I have recently switched from Boots opticians as I just felt it had really gone down hill. I went to specsavers at woodley and they were most accomodating, explained, tested my eyes and responded brilliantly and just to make doubly sure have referred me to the hospital as a safety precaution.
I can see much better now, especially when I am driving.
I cannot reiterate enough how thorough and involved they were with me and my eyes, plus also all members of staff seemed to know so much.