I have used this company several times and had no issues whatsoever. Recently I bought a shower enclosure and tray which was delivered on time. However the shower tray was cracked. I informed them and they ask me to send a photo in. This I did and two days later a new shower tray arrived. What more could you ask for,
We ordered a bath which arrived damaged. We were told we would have to arrange a courier service for it to be returned costing £50.00 and would have to make a wooden frame to return the bath! We had to buy another bath locally as the builders we had had to book were only available on that day. We now have to drive a 60 mile trip to the pick up point to take the bath back. This is not looking after customers.
I wanted to order a shower unit so called them to discuss. It was in stock on their website and I was told over the phone, it was ready to ship. I placed the order and next day rang to confirm my order and shipping. I was told standard shipping would be 2-3 days. SIX days later they emailed to say it was out of stock - or more likely, they had sold the remaining unit to someone who had paid the excess cost for expedited shipping. Therefore nothing was available for my order despite me having paid for it nearly a week BEFORE. Next available delivery date was TWO MONTHS away. Second rate service - but proves they don't know their backside from the elbow. Had no option but to cancel everything.
Ordered shower screen on a Sunday night, still nothing received by Friday and called and got through to someone straight away. They apologised and said should have been dispatched. He sorted next working day delivery and it arrived as promised on the Monday, well packaged.
I purchased 2 showers (worth £700) which were to be delivered to a 3rd party address. After accepting payment, splash direct then decided they would not deliver to the address given.
Upon contacting them and asking to cancel the order, they stated that they could not cancel the order & refund my money (even though the order had not yet been dispatched). After a few days of tolerating their abysmal excuses & awful customer service (which included 'we can't refund your money because the bank won't let us'), I finally got my money back 2 weeks after I placed the original order as I informed them I was about to initiate legal proceedings.
As far as I'm concerned, they tried to steal my money so please do yourself a favour an stay far away from splash direct!
I ordered 2 packets of hinge pack and to my amazement they were trying to charge me £10.00 to deliver to Ireland. Rather than agree the delivery charges were excessive they did the cowardly thing of refunding my money and leaving it at that. I offered to send my pigeon over to collect this light parcel.
Avoid this company.
The shower riser kit arrived day after ordered. When i contacted them to advise of a missing bracket they despatched a replacement. Again arrived within 24 hours of email being sent. Very good customer service and i was very happy with the product. Would highly recommend this company
I was looking for a replacement wash basin for my bathroom. Unlike other bathroom furniture sites, Splashdirect had pop-ups with the exact dimensions of each basin. It made choosing the right basin so much easier. More confident that the item I had chosen would fit in the tight space available. Splashdirect seems to understand that the customer needs detailed specifications and measurements, not just sexy (?) photographs. Helpful side links to suggested taps and waste fittings too. Highly recommended.
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