Splashdirect reviews

Splashdirect reviews

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About

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Review by confirmed purchaser

excellent

delivery was quick, fixing item took me a bit longer than I thought, ( not as clever as I thought I was ) but it went on straightforward and fairly easy considering I did it by myself. All in all I am very happy with the product and service. Would recommend.
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Review by confirmed purchaser

Great value for money

I was impressed by the quality of construction. The folding 'hinges' are imaginative engineering design. this has always been a weak spot on previous screens.
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Review by confirmed purchaser

All went well

All good, bathscreen arrived on time, would like them to be clearer with delivery time to alleviate worry and anxiety.
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Review by confirmed purchaser

Eureka!!! found it

They had the exact bath screen we were looking for. Fitted our specification perfectly. Quality was as good as we'd hoped and the delivery was next day. Purchase easy. No complaints would recommend Splash
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Review by confirmed purchaser

TAPPED IN TO EXCELLENCE!

My wife and I were looking for a new tap for our guest bathroom. The Splashdirect website was easily accessed and provided an abundance of choice. The product was exactly as described and arrived quickly and safely.
Excellent service, product and value.
Will certainly use this firm again in the future.
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Review by confirmed purchaser

A .... Up in a brewery comes to mind!.

After our order was placed we received a package for someone down south.We had the package picked up and reported the problem!Our package lost in transit?No replacement in stock and could not supply until 9thApril14. 11th April we rang to see why no delivery and told we had received it on the 9th?When we denied receipt we were told the carriers had our signatures ie.,Mr Abbott!!!! How Gotts can be mistaken for Abbot I am yet to figure out!We later leant that our package was left at a house 150 yes away and a very heavy box had to be carried to its rightfully destination.All in all a right farce
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Review by confirmed purchaser

Great product, a challenge to deliver

We had a lot of trouble with deliveries (a combination of missing, damaged and then the wrong item arriving) but eventually all was sorted out and the products we received are both attractive and good value. The customer services team at Splashdirect were extremely helpful and tenacious in sorting out the problems (it took four goes to acquire one item), ensuring next day delivery each time. As a consequence of their excellent response, I would use the company again.
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Review by confirmed purchaser

great company

Good prices. Excellent communications. Speedy delivery expertly packed.
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Review by confirmed purchaser

Wrong Toilet

We purchased a toilet tap and sink for our cloakroom. The tap and sink are fine but the toilet, because it was a close coupled one, stuck out too far so was no good to us. I was going to return for another one, but I hadn't read the returns policy, and this is if you want to return anything it is to your own cost, which would be very expensive for the purchaser to do. Luckily we are also having an extension built, so we kept the toilet for that, and simply bought another toilet in our local store. My preference in the future, and a warning to others, is to purchase any large items in store not online because although it might seem cheaper to buy online you can very easily get caught out by returning costs when things go wrong!
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Review by confirmed purchaser

made a splash with me

first class merchandise.delighted with my purchase tho delivery could be improved .
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Review by confirmed purchaser

Excellent company giving excellent service

A clear and easy to use website with a wide variety of products and plenty of additional information. Very prompt delivery of a quality soft drop loo seat at a very reasonable price.
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Review by confirmed purchaser

Need to sort out deliveries better otherwise good service

On line experience was good however I tried to organise delivery to work address as there would nobody home to accept parcel. The delivery address on the parcel was my home address with the work postcode, subsequently the parcel was delayed and not delivered on time.
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Review by confirmed purchaser

Wot no splash?

Wall hung basin and mixer tap delivered quickly and arrived in good order - thanks to good packaging. Professional plumber installed it in cloakroom to replace very old, stained sink that always left splashed water on the adjacent walls. A very satisfactory conclusion.
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Review by confirmed purchaser

Good service

Always a bit anxious re internet sales, but was impressed with everything, from ease of ordering to after sales service.

Quality of shower screen seems very good, looks the part.

I would definitely use this company again
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Review by confirmed purchaser

would be a lovely tap if it was ok

the tap as been fitted by a plumber and it is leaking badly from the swivel on the top this is the second email I do not rate this company for a fast response. please confirm receipt of this.....
Splashdirect

Reply from Splashdirect

Dear Ann

We have received your email, and sent a response through to you as we are keen to get this rectified. We have resent the response this morning and will look into this urgently when we have the required details.

Kind Regards
Splashdirect Team
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Review by confirmed purchaser

Excellent service and very quick delivery.

Corner sink and tap purchased, no problems at all. Look brilliant in my cloakroom. Thank you.
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Review by confirmed purchaser

Moderate Service.

This is written on 8th April, regarding a shower screen ordered 14th February. As yet the screen has not been delivered to our satisfaction. There was a delay in delivering until March 25th and when the screen arrived it was damaged. I contacted Splash Direct by email, with photos of damaged part and received an immediate reply, BUT delivery could not take place until 9th April, so I am still waiting for a satisfactory piece of equipment.
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Review by confirmed purchaser

best value and service

I am very pleased with my new basin. It was very good value and the carriage charge was what it costs and not an expensive addition as applied by others.
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Review by confirmed purchaser

Prompt and efficient

Items were of good quality at an excellent price and delivery was very prompt.
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Review by confirmed purchaser

Excellent service, good product

Prompt , efficent service.

Ordered the product on Saturday afternoon ,kept updated on progress via emails and product delivered on Wednesday. Product arrived well packed and was exactly as described.

Splashdirect Details

About Splashdirect

Established in December 2001, Splashdirect is the UK's fastest growing online bathroom retailer.

They offer over 3000 bathroom products, encompassing their own label line and leading industry brands, to provide everything from novelty toilet seats to freestanding baths.

Their business philosophy is simple: Give consumers and businesses what they want, when they want it.

They have a dedicated UK-based customer service team, made up of individuals with expert product knowledge. They are on-hand to assist you with any problems you may have, no matter how small.

Visit Splashdirect

Contact Splashdirect

Call us on: 08454 742 712
We live here: Unit 1 Little Mundells
AL7 1EW Welwyn Garden City
United Kingdom

Category

Splashdirect is ranked 50 out of 141 in the category

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