Splendia reviews

Best selection of luxury hotels all over the world!

I booked with Splendia twice: a suite for newlyweds in Barcelona and a comfortable accommodation for a getaway in Florence, and simply was amazed with the hotels collection Splendia has to offer. Carefully selected properties, with beautiful pictures and lots of useful reviews combined with interesting blog, helpful customer service and benefits for club members. Definitely recommended!

David Bennet and Gregorio Adam found this review useful

What a great reservation website!

I book all my hotels through this website, for business and pleasure and it is always perfect!
First the hotel selection and the picture are excellent and the pictures amazing.
Then the service is always available and you always advantages to book your room there.

I recommand it for everyone!

Gregorio Adam found this review useful

Amazing..simply amazing!

Splendia was recommended to me by friends and is now one of my fav websites to check. The selection and service is great. Everything went well for me. Thanks :-)

Love their intuitive design website - It's my favorite hotel booking site

It is the third time I book an hotel with Splendia and it is from far the best online luxury hotel selection available. Often from hotel pictures to reality there is a quality gap but with this site I have never been disappointed.

J'adore ce site !

Je suis devenue un utilisateur inconditionnel de splendia pour mes escapades.
Sur le site il y a une large gamme d’hôtel haut de gamme .... J'adore !!

Gregorio Adam found this review useful

Bonne sélection d’hôtels !

Après 4 réservations, rien à redire, les hôtels sont à la hauteur de leur description sur le site (ce qui n est pas toujours le cas). Par contre une vue 360 des chambres serait pas mal ?

David Bennet and Gregorio Adam found this review useful

Bellissima selezione di hotel e un sito chiaro da utilizzare

Su Splendia ho trovato strutture di ottimo livello, ben presentate e, se potessi permettermelo, sceglierei sempre e solo i loro hotel! Il sito è chiaro da navigare, le foto di presentazione sono molto utili e le strutture descritte nei dettagli.

Max Ds, David Bennet and Gregorio Adam found this review useful

Much more than hotels, delicious places to stay and be part of

Splendia is far from a simple hotel ranking, you will be challenged to experience and feel the emotion of travelling across magnificient places all over the world. I love the section "wish you were here", it simply takes me to paradise.

David Bennet, Elodie Lenoir and Gregorio Adam found this review useful

Super site

Bonjour,

Je suis passée par splendia par hasard pour un we en amoureux à Marrakech, j´ai été agréablement surprise, hotel et service irréprochable.
Je retourne régulièrement sur ce site pour mes we romantiques :)
Je vous recommande vivement de l´essayer.

David Bennet found this review useful

Great website

I booked with this website an hotel in Merida ( Mexico) because I got amazed by the selection of the hotels displayed. Now I am also a Club members and after every booking I get Rewards, which is great.
I would reccomend Splendia to anyone, especially for benefits and Club Rewards!

David Bennet and Gregorio Adam found this review useful

Perfect offer, perfect service

I booked a room in New York one month ago and I've simply been amazed by :
- The quality of the offer : plenty of hotels, in every area of the city.
- The quality of the Splendia's customer service : I booked with an online agent who was really nice, who listened every detail I told him and proposed me the perfect room with all the special services I needed.

So yes, I do recommend this website !!

David Bennet and Elodie Lenoir found this review useful

Pas de mauvaise surprise en passant par splendia

Contrairement à d'autres sites, je n'ai jamais eu de mauvaises expériences en passant par Splendia. Une sélection d'hotels, d'un trés bonne qualité et un service client à notre écoute. Je recommande, sans hésitation ce site.

Gregorio Adam found this review useful

Alles hat prima geklappt!

Ich habe zwar erst einmal über Splendia.com gebucht, doch kann ich mich nicht beschweren. Zu einem besseren Preis als andere websites angeboten haben, habe ich ein Zimmer im Bryant Park Hotel, NYC gebucht und von Splendia alle Informationen, auch einen Namen der Kontaktperson vom Hotel erhalten, inkl. e-mail-adresse. Vorsichtshalber hab ich dem Hotel gemailt, ob alles mit
der Reservierung glatt lief und hab in kürzester Zeit die Bestätigung vom Bryant Park Hotel direkt erhalten. Angezahlt habe ich an Splendia, den Rest an das Hotel beim Auschecken!
Ich würde wieder über Splendia buchen. Das einzig Negative: die unterschiedlichen Steuern vor Ort, die erst im Nachhinein zum Gesamtbetrag hinzukommen, sollten übersichtlicher ausgewiesen werden, beim Angebot!

David Bennet found this review useful

Ecoute, réactivité et efficacité

Nous avons réservé par le service client Splendia et avons été particulièrement ravis du service. Nous avons eu droit à un surclassement et avons profité d'un hôtel aussi somptueux que confortable.

Un service efficace que je recommande sans l'ombre d'une hésitation.

Seb Huevón and David Bennet found this review useful

Bait and Switch with Splendia

I am the victim of Splendia's Bait and Switch policy and fraudulent business practices. I booked a trip with my wife at the Library hotel in Thailand. There were 2 rooms listed, suite and studio. They state on the site-NR rate and in parenthesis non -refundable, however under their Cancellation policies & Fees.
it is CLEARLY STATED FREE OF CHARGE UNTIL A SPECIFIC DATE.

Cancellation policies & fees
Free of charge until 18-Mar-12(14h)
From 18-Mar-12(14h) to 21-Mar-12(14h): 1st night
No-show, from 21-Mar-12: 1st night
Go-show: 100% of the total reservation (applies to 'early departure' when guests stay at least 1 night).
The cancellation policy is applied based on the hotel's local time (GMT+7).

When I went to cancel prior to the dates listed and contrary to the stated policies of the web site I was told it was not possible because after I paid I received a confirmation that this was not refundable. This is direct conflict of Splendia's stated policy on their website FREE OF CHARGE- before one pays.
It is a complete bait and switch, fraud and deception. I spoke to one of their agents in Spain and she even admitted it was confusing.
Confusing is not an excuse for deceiving nor bait and switch.


I have contacted and lodged a compliant with the FTC as well as the Consumer protection agency with the State of Florida.

Splendia answered the compliant to the Consumer protection agency in Florida and to my absolute shock -Splendia falsified their response and returned a different version of their cancellation policies & fees contrary to the clearly evident stated policies on their web site of Free of Charge Cancellation. They deleted this part. Splendia is such a fraudulent company they have tried to deceive investigators from the Consumer protection agency in Dade County. In response Dade County Consumer protection sent Splendia a letter stating their office investigates fraudulent,deceptive practices and all claims falling under the umbrella of false advertising such as misrepresentation ( BAIT and SWITCH).

Splendia clearly states on their site "FREE of Charge to Cancel" as one can clearly see from their site before one pays and there after and when they have your money documentation is emailed to the contrary. More so according to their website -penalties for cancelling are one night...however through Splendia's complete fraudulent business practices they have charged me for the complete stay...NOT JUST ONE NIGHT!

In the strongest terms Splendia needs to be fully investigated by consumer protection agencies for their deceptive and fraudulent business practices. After this investigation they should be fined and forced out of business for their Bait and Switch & fraudulent business practices. More so there is a high probability I will initiate a class action lawsuit against Splendia and invite others violated by Splendia to join.

I am glad this is being posted to Facebook as others will avoid doing any business what so ever with Splendia.

Free of Charge Cancellation

Alex Shaun found this review useful

06 March 2012

Reply from Splendia

Dear Mr. Abraham,

Once again we are sorry for any inconvenience this has caused you.

However, the wording ‘Non-refundable’ was clearly stated in the room name that you selected. Before you selected a room type, the general cancellation policies were displayed; once you selected the room you wanted, specific cancellation policies were displayed.

In this case, you selected your room type from a choice between the ‘Studio’ and the ‘NR Studio (Non-refundable)’, which were available at the time and are the same room at different rates. You selected the economical room rate, which is the ‘NR Studio (Non-refundable)’.

Furthermore, as we have already explained to you, we then tried to negotiate with the hotel – although it is not in our common practices – and unfortunately they would not agree to give you a refund because the cancellation policies were clearly stated before, during and after your purchase.

You also agreed to our terms and conditions, which state:

ARTICLE 4 --- HOTEL BOOKING CANCELLATION
Each hotel will have its own terms and conditions for cancellation of validly confirmed reservations. You are, therefore, strongly advised to read such terms and conditions, which are displayed on our website, carefully before making your reservation. You will be bound by such terms and conditions once your reservation is confirmed. In case of cancellation, we suggest that you should promptly and directly contact us to minimize any penalty or charges payable.

When your reservation is cancelled, the deposit, if one was paid to Splendia Ltd upon reservation and where applicable, is fully refunded to you. Then, depending on the cancellation policy of the hotel you have booked, and on whether penalties apply, the hotel shall directly charge to your credit card account all penalties or charges that you are liable to pay for the cancellation. However, this does not apply in the case of a non-refundable rate where you cannot cancel your booking nor be reimbursed by any party.

All disputes relating to cancellation of reservation shall be dealt with or settled directly between you and the hotel concerned, and we will not be involved or be held responsible in any way except to arrange for the refund of the deposit, where applicable, to provide information needed to calculate the penalties that apply and to pass your credit card information on to the hotel concerned as aforesaid. No claim whatsoever shall be made by you against us in respect of any penalty or charges levied by the hotel concerned for your cancellation of a reservation and you shall seek your redress, if any, directly against the hotel concerned.

We are very sorry that you feel it necessary to slander Splendia throughout the web.
Yours sincerely,

Splendia

I would rate Splendia a minus star if it was possible!!

splendia are misleading customers with false claims of extra free nights
They word the ads (and continue to do so by saying they can't change the website) in such a way that it would confuse most people, even though they tell you you are getting 4 nights you only end up with 3 , basically you are receiving 25% less than you are led to believe.
I am disgusted with this company and would urge anyone to think long and hard before using Splendia, there are many honest and reputable companies out there, such as Booking.com, Travelrepublic etc
I will never use this company again. I book holiday and hotels for many people, this is my first experience of Splendia and IT WILL CERTAINLY BE MY LAST

Nice Website

I just visited their site. It was really nicely organized

David Bennet found this review useful

be careful with giving your credit card number to splendia

Splendia sent an email that the reservation was not made, credit card was declined. But to our surprise by showing up at the hotel the booking was confirmed!! Without informing (and now we had to pay twice for the room, other reservation was with booking! great company )
So please be careful by trusting them with your credit card and make sure that if a reservation is not confirmed to you by splendia, it does not mean that the reservation is also not confirmed at the hotel!! By asking them what went wrong, it took them 3 days to sent some false email. Great doing business with splendia

Alex Shaun found this review useful

Deposit just another word for booking fee

I have just spent a few days after my holiday trying to sort out why the deposit I paid to Splendia in advance of my vacation was not shown on my hotel invoice upon check out. Unfortunately the hotel staff were not educated on how Splendia bookings work with regards to the deposit, nor was the accounting department who had to go back and forth a few times to tell me that Splendia keeps the deposit. This all seemed very bizarre to me. When I looked closer, the actual hotel rate was less than what I booked online effectively the entire deposit was deducted in equal portions over the 3 nights. What this means is that 20% deposit that you pay in advance actually is the commission to Splendia. So the customer ends up paying the same amount as advertised, but the deposit does not show on the hotel bill and at first glance you feel ripped off. It didn't help that noone at the hotel could explain what had happened, assuming this must be the case with all Splendia bookings. The other thing was the room at the hotel was the last room on the floor between the elevator and the stairwell. I think if I had booked directly with the hotel, I would not have been given the 'left overs'. I will not book with Splendia in the future.

Alex Shaun found this review useful

Company did not accept any responsibility for theirmistake in not notifying us of a compulsory Gala Dinner.

We had to attend/and or still pay for a Gala Dinner on New Years Eve....Splendia by their own admission failed to inform us of this after we booked through them in May 2010.
I had to go and buy something to wear the day before as we had not taken any formal clothes,there was nowhere else to eat in the Hotel that night and the Gala cost us nearly £200 EACH.Splendia were not interested in rectifying their error.We will never touch that company again.AW

David Bennet found this review useful

loved the hotel and pricing!

just came back from Vienna! got an amazing hotel with Splendia, great rates and fabulous customer service. i called the hotel directly to put my BF's name on the reservation as well, since he was going to get there earlier than me, no answer. when contacted Splendia, they resolved it with one simple email and we had a fantastic time. Thx Splendia. looking for hotels in Cape Town on Splendia now.

Hotel puts false information on website, Splendia doesn't make it right

We booked a hotel via Splendia for the first 3 nights of our honeymoon. It was our first experience with Splendia and the website says that it's about luxury resorts. I was really exited because I was looking for something special for our honeymoon.

The hotel: On the website of Splendia there is made a difference in a regular double room, a junior suite and a senior suite. The site clearly says that the bathroom characteristics of this junior suite are omongst others a jacuzzi and multi-jet shower. The room should be about 28m2. We booked this junior suite because we thought that was very romantic for our honeymoon.

When we arrived at the hotel we where given a much smaller room (I guess about 20m2) and a bathroom with a normal shower and without a jacuzzi. When I asked about it at the reception they sayd that they only had 3 rooms with a jacuzzi! That while they also say on the website the senior suites all have a jacuzzi! So if you only have 3 rooms with a jacuzzi than don't mention it as a room charasteristic for a type of room that has more rooms without than with the charasteristic!!! Something is not right about the roominformation they gave.

Also we did get a payment receipt from the hotel when we payed the price for a Junior Suite which was 33% more expensive than the regular double room. On the payment receipt is written that we stayed in a double room!

I explained to Splendia what had happened. They contacted the hotel about it, but they believe everything the hotel says (that there are also junior suites without a jacuzzi (or multi-jet shower) but with a normal shower), really weak because on their website it's very clear that we should have had another room from the room description than the room we had in the hotel. And the hotel is surely right about the fact that not every junior suite has a jacuzzi, in fact I think it's possible that only the senior suites do actually have a jacuzzi. But from the roominformation they placed on the website you might reasonnably expect as a customer that you do get a more luxcurious room than a regular double room.

I found it really disappointing. I will never book with Splendia again. I think the organization sucks! They should fight for the customers rights but they don't. They say that the hotels are responsible for the information which they place on their website and in that case they should claim the hotels that give wrong information.

Splendia only say that they will give a discount of 10% of my next stay. I don't think that it compensates for the situation at hand. I explained to them that if they would give the 10% discount on the stay we had at the hotel where we had our honeymoon I would be satisfied, but that is something they won't give me. Do they actually think that I would book at their website again and make use of the 10% discount? I do'n think so. I had better experiences with other websites which don't claim to be "luxurious"

--------------------------------------------------------------------------------------------------
This was the information about the Junior suite:
Junior Suite

28 m2 - 1 Queen size bed(s)

Comfortable and spacious, the junior suites feature air conditioning, telephone, satellite TV, internet access, and minibar. Each has a Jacuzzi bathtub or shower.

Room amenities
[...]

Bathroom characteristics
Jacuzzi, Multi-jet shower, Hair dryer, Bathrobe
----------------------------------------------------------------------------------------------------
Splendia refers to the first part, while I refer to the last part. If a jacuzzi is not the charasteristic of the bathroom of a Junior Suite, than don't put it there. If it is the choice between a jacuzzi or a shower you do expect a multi-jet shower in the room and not a normal shower, because that is one of the bathroom characteristics.

Book directly with hotels

I was just about to book with Splendia when I came accross its reviews. I searched and found out that it would be much cheaper if you book directly with the hotel. More or less, you save a little less than $50.00/night

07 May 2010

Reply from Splendia

Dear Mr. Shaun, Thank you for taking the time to give your point of view about our service. We do not charge any booking fee to our customers and also propose exclusive packages to our customers. We consequently have the same prices as our hotel partners and sometimes, also cheaper prices regarding our special offers. May I ask you what is the name of the hotel you were looking for? In such cases, we usually contact the hotel in order to correct this mistake. Also, as for booking directly with the hotel, we specialize ourselves on providing a 24/24 - 7/7 customer service in 8 languages which allows us to provide a unique service to our customers. Last but not least, by launching The club, by Splendia, we can know offer free upgrades and other amenities to our returning customers, whatever the hotel they decide to pick. Something that a hotel, alone, wouldn't be able to do.

I hope it answer your remark and if you decide to go for a test of our services, let me know and I will provide you an exclusive discount that will compensate that difference (which normally does not exist).

Best regards,
david Bennet - Splendia Community Manager

Poor Customer Service!!!

It took me four months for Splendia to credit back my deposit given they did not notify the hotel my deposit was already paid in advance to them. months of calling, emailing and complaining finally to my deposit back. I now hear of other friends who have used this service and have been overcharged as well as well and not able to get their deposit returned! These practices are unacceptable and I will never use this company again!

Greg Weisner and Feliciano found this review useful

05 May 2010

Reply from Splendia

Dear Shauna,

Thank you for taking the time to share your experience with us.

This problem was due to a problem of overcharge at the time of your check-out at the hotel. As explained in our Terms & Conditions, a pre-payment of 25% is made on the Splendia website at the time of the booking. Then, the remaining 75% are being paid at the time of the check-out. In your case, the hotel charged you 100% instead of 75%.

We do not charge any booking fee to our customers but some misunderstanding might occur in the case of an overcharge by the hotel.

Unfortunately, this delay was due to a problem of internal communication and we are really sorry for that.

We modified our process, following your comment, in order to avoid similar situations.

Once again, our apologies for the inconvenience.

Best regards,
David Bennet - Splendia Community Manager

Bad experience when hotel was overbooked.

The hotel in Sicily (actually Lipari), that we booked through Splendia three months before our holiday, was overbooked when we arrived and we were moved to another hotel. We were not offered any compensation, despite our complaints, for the holiday because we were told that we were accomodated in a hotel of a similar standard. However it didnt' have any of the things that we had booked the orginal hotel for i.e. infiinty pool, great view of the bay and wifi in all rooms.
Beware that Splendia is not an ABTA or ATOL registered company and they are based in Hong Kong it seems, so your chances of getting any recompense from them should your holiday not meet your expectations are very slim indeed.
Splendia maintain that when you book through them your contract is in fact with the hotel - they are just the middle men - and therefore any complaint you have must be addressed directly with the hotel. It's not a stance that I particularly warm to and it seems to absolve them of any responsibility.

Greg Weisner and Shauna Mendelow found this review useful