Spoiledbrat reviews

Bag was different from the picture on website, not great quality

I ordered Chelsea Doll pink bag, the delivery was fine, although it took them a while to dispatch it.

The bag's colour was pink with pastel-like light blue colour of dots, however, the bag turned out to be just white and pink.

The quality wasn't amazing either.

Overall, it is a nice bag, but i would expect a better quality for £21, and the colour to be as on the picture.

i want to give a good review cloths are beautiful but service isnt up to par

I ordered the batman dress they have available it says it was dispatched on the 23 of dec. yet there is no tracking information available and there were no holidays that could have possibly slowed down the arrival of my package. I've ordered from the UK plenty of times and it never takes this long its been two weeks. I've emailed twice and i just want a response as to wear my package is?

AMAZEBALLS!!!!

OMG!! I just won the competition on Spoiled Brat!

Shopped twice before this + really pleased with everything especially the cute pink packaging. Great sales and discounts for regular customers too.

AND now I have won their monthly competition so they have a customer and BFF for life, thankyou soooooo much

Brilliant, as ever!

I've ordered numerous times from Spoiled Brat and my latest purchase was some MinkPink jewellery. I chose the free super saver delivery option and it came really quickly! They have the best customer service and I've never had an issue with any of my orders, recommended to all!

Maddie Moffitt found this review useful

The best online shopping experience I've ever had!

I just want to say a huge thank you for getting my dress to me in time for my 21st birthday. I have to say that this is the best online shopping experience I've ever had and that is purely down to the personal approach by the staff. I would especially like to thank Susan for being so helpful and for making my experience with Spoiled Brat so good.

THANK YOU!!

SpoiledBrat Glasgow found this review useful

Brilliant. Fab clothes, fast, efficient, first class customer service.

My order was received on time and just as pictured on the website. Lovely quality. I returned one item that didn't fit, called to make sure it could be refunded and got answered immediately by a real (and nice) person and refunded quickly. Great clothes, great price, great service.

NEVER EVER EVER AGAIN!!! NOT TO BE RECOMMENDED

Well where do I start!! I placed an order for next day delivery on Saturday 1st December 2012 for a d ress in 2 different sizes. The dresses cost £99.99 each but I knew I would be able to get one refunded. I paid just short of £10.00 for next day delivery as I needed the dress for a party on 7th December. Tuesday came and went and no dresses delivered. I tried to trace my order via the website but there was no trace of any order for me. I had to email customer services 3 times before I got any response and by that time I was worrying about what had happened to my money. I was told that the dress was coming direct from the manufacturer& they would try and find out what was happening. Next day delivery shouldn't be available if the order CANNOT be delivered on next day. I received the dress on the Thursday - too late to sort out shoes/bag etc. However, I kept one and returned the one that was too big. There was a delivery note in the box asking me to return the dress to a different address than spoiled brat.So then I had to contact spoiled brat to check this out. Turns out that was the wrong information & needed to return it to them. Their site advertises that they use click and collect which is a free returns traceable service. When I questioned how to use this service as I couldn't print off a label they advised that they do not yet offer this service. It then cost me another £7.00 to return the dress so that I could track it. Lastly - just to add insult to injury my dress was received back by them on 14.12.12 and I have only received my refund today the 2nd January after a couple of emails to them. I know their site says a refund can take up to 30 days but come on - sites like ASOS refund within a week.
So no - never ever ever ever ever again would I use this site.

Mark Woodward, Rebecca Humphrey and Amira Asaad found this review useful

DONT DO IT!

I thought one of the Lucy bella bags would make a brilliant Xmas gift for my sister, I placed a order on the 15th November 2012 and by the begining of December was concerned that I had not received this. I email customer services who said that I was not to worry as the bags were taking about 21 days to go out. So I waited until the date that took us to mid December when I chased the item again and was told I would receive this for Xmas and not too worry ! The week before Xmas still no bag so I asked for a estimated arrival date and was told that it would be with me on Friday 21st or sat 22nd at the very latest. STILL nothing arrived in the post, i realised at this point that the bag was not going to arrive for Xmas and had to buy my sister another present.
After xmas i emailed customer services for a refund, and voiced how angry I was that I had been lied to numerous times when chasing this item. The email response states that Lucy bella is one woman that makes all the bags and had too many to make for Xmas, I replied saying that she then should not have taken the money or the order. Customer services which again is one woman offered me a voucher to give to the person for whom the bag was meant for , which I said was useless to me and i want my money back, I am now trying to get a full refund and don't ever want to shop with this company EVER AGAIN! Don't do it's too stressful!

Mark and Amira Asaad found this review useful

08 January 2013

Reply from spoiledbrat.co.uk

Hi Rebecca, I have looked into this and see emails from you. I have looked at this particular order reference, went out on 20.12.12 can you please confirm that this is the one you havent received? I think you have been speaking with myself, Susan, over all of this? Could you confirm please? Thanks

Hi Rebecca, I have spoken to LucyBella who confirms she posted this standard post 20th December. As it has not arrived, I will cancel and refund this order for you.

Lynda, as you well know your order was placed after the guaranteed Xmas delivery date. You continued to claim you placed before, even though paypal stated you sent payment 27th, and the order was placed on our server 27th Nov. This has been explained to you numerous times. As a result, we cancelled your order and refunded you.

Use this site at your peril

ordered an item on the 20th December, the website stated that the item was on a pre oI rder status apart from a few remaining in the size I required. As this was to be a gift for the end of the month I decided to order from Spoiled Brat rather than the manufacturer (the manufacturer had free delivery and a 10% off first order) as I did not want to wait until the 3rd January which was the date given if I bought direct. I received no dispatch information so wrote to Spoiled Brat to query the delay. They advised that they would not be dispatching this until the 3rd January, the same date as the manufacturer. The email received from customer services seems to imply that the fault was somehow mine for not reading the product description. The item concerned is still showing as in stock despite my complaint and the response to my complaint on the length of time it has taken for customer service to address my concerns was "As you are aware our offices were closed from Friday the 21st of December for Christmas and reopened today, this is the reason your emails were no responded to earlier" How I was supposed to have known that they decided to close the office 3 days before Christmas, this was not mentioned in any correspondence to me. I have written again to ask them to review the way this has been dealt with and am awaiting hopefully a more reasonable response to the error.
6th Jan, As yet I have still not received any response to my complaint. I did however receive an email on the 3rd of January to state that my order had been dispatched. This was followed by an email on the 4th January stating that an error had been made and the order had not been dispatched and was now again out of stock. The customer service department is unhelpful, inept and incompetent and I would not recommend this company to anyone. I would suggest that if you want a particular item from this store, bypass them and go direct to the manufacturer or use a different stockist to avoid stress and disappointment. If I could I would give this site a minus star rating.
7th Jan - I see spoiled brat have managed to respond to this review but have negated to accept their error. I am unsure if my comment shows as a response so have posted here too.
Wow, what a response. I suggest you check your emails before you come on this site and declare that no error has been made. Yes an error has been made and in case you did not understand I will clarify the situation once again. Yes this item was available on a pre order status APART from 3 IN STOCK in a size Large and this is what I ordered. I never once requested this for a Christmas delivery in fact my email quite clearly states that it was a gift for the end of the month. Your emails also quite clearly state that you were closed from the 21st until the 27th. You have also failed to address the fact that the you emailed me the article had been dispatched on the 3rd of January and then a follow up email on the 4th to say an error had been made and it had not been sent and was again out of stock. I am quite happy to copy and paste all emails sent and received on this site, including a screen print that clearly shows said item was in stock. I am amazed that you somehow found the time to respond to this review but as yet had not had time to email me directly with a response to my complaint. I stand by my initial review and will have no hesitation in taking this matter further.
Futher to the 2nd response from this company, I would ask any other poster to read my review here or my emails and point out any rude or aggressive language. Yet again they have swiftly side stepped the issue and tried to revert the blame on the customer. I have made no threats other than to state if they made any further libellous comments against me on this site that I would take legal advice and I will also ask for your response to be amended. I resent the accusation that I have been rude, abusive and have threatened you. I have posted a fair an accurate review and you have not answered my complaint apart from to post untruths.

07 January 2013

Reply from spoiledbrat.co.uk

Mark, all your emails have been responded to. You are actually in Europe, so ordering 20.12.12, would not have been sufficient time for this item to have been delivered in time for Xmas. Your delivery address is Spain.

The suit you ordered was on pre order , and was dispatched to you as stated on product 3rd Jan. You were sent a dispatch email, and also Elaine has responded to your emails, numerous times. I also have checked all emails that were sent to you, what Elaine actually pointed out to you is correct - you ordered 20th Dec (THUR) at 6:30PM. You then sent numerous emails over that weekend. Elaine simply explained to you that it was the weekend, and we are only open office hours - as per contact us page that you used to contact us from. We did not close out offices 3 days before Xmas. We simply do not work weekends! We reopened the monday, then Tue was Xmas, Wed Boxing Day!

We have not made any error here. Your order was dispatched to you within stated timeframe. Thankyou.

Mark,

I find your emails extremely rude, and aggressive. No way to speak to a female.

I suggest you pursue this , for whatever case you feel you hav and take the action that continue to threaten us with as we will not be communicating with you any further on this issue.

You paid for an item, and under the Distance Selling Regulations, we have 30 days to deliver.

You stay in Spain! Not the UK! You ordered 6:30PM on THUR 20th December! Its been Xmas and New Year here! Holidays!

We have made no mistake on this order, and I don’t understand what exactly you are trying to achieve with your threats and abuse. It’s a shocking way for a man to act.

Do not contact us back, we have sent the item and completed our contract with you.

No one should have to take the level of abuse and threats that have come from you. Quite shocking!

Sadly, not happy

I placed my order on or about the 9 December and have still not received it.
On 12 December I had an email from Spioltbrat to say that my order had been dispatched to the Royal Mail. A week later I tried tracing it but the Royal mail message said 'come back later'. Eventually the item was received in Glasgow Mail Center on 21 December (why Galsgow? I live in Birmingham) and it has been received at the Birmingham Mail Center today. In fairness I don't know whether the problem lies with spoiltbrat or Royal Mail

07 January 2013

Reply from spoiledbrat.co.uk

Hi Julie, thankyou for your message. I am sorry this took so long to arrive. Royal Mail deliveres were taking longer over the festive period. I have tracked this, and note it was finally delivered to you? We have a record of item FD438097407GB as being delivered from Oldbury DO on 2012-12-24. Sorry once again.

Fabulous site - but why real fur????

I've used spoiled brat pretty regularly since discovering it last year - I loved the selection, the prices and the super service. However, I have made an effort recently to look elsewhere for items I've seen on the site (not always successfully unfortunately!) - this was prompted by the recent heavy promotion of their "real fur" section. Why sell real fur??? In this day and age faux fur is a viable more humane alternative. A real shame - I had expected better of what I had thought of as one of the best sites out there.

07 January 2013

Reply from spoiledbrat.co.uk

Hi Emma, we do appreciate your comments. Some people do not agree with fur, and some people do. Its all down to personal choice and a lot of our customers have asked for it. We have a wider variety of stock for all customers. Your views are your views, and shared by many. However other customers have different views and we respect all viewpoints.

Amazing service & item was FAB

I found the site delightful and very easy to use. The stock on there is bang on trend and up to date and so pleased with my jacket. Fast Delivery and packaging was fab too xx Well done

Spoiled is too strong a word.....;)

I have used Spoiled Brat on and off over the years for those "must have" items and I've never had a problem with their service. I have found them to always dispatch my order quickly and I've not ever been disappointed with the items. The only thing that puts me off ordering more from them over recent years is the cost - unless there is a sale on I find a lot of the dresses and tops (in particular) to be dearer than other websites who offer similar clothes. There is fierce competition amongst women's clothing sites these days. Again, this would be my only critical remark about SpoiledBrat.co.uk and once again they have made me a satisfied customer with my most recent purchase, a sale item.

02 November 2012

Reply from spoiledbrat.co.uk

Thankyou for your lovely review :)

With regards to our pricing, we always price items at the correct RRP - which is stated by manufacturers. These are guidelines, all responsible retailers are obligated to follow.

We are however looking for some good, brands, which retail at less than some of the higher end brands that we do currently stock.

I want, I need, I must have, I can get, I am a Spoiled Brat !!

What a fantastic service from placing my order to my parcel arriving. It arrived in a couple of days and it's gorgeous. I love my new party dress. Thank you.

FANTASTIC

great bag.evey woman should have one. diffrent.

GREAT AND QUICK, AND GREAT !

Just a few days to get my order...from you...to France! Thank you!

Great pink package by the way !

See ya

Excellent would defiantly recommend spoiltbrat to all.

Hi just recieved my
Beautiful boots from spoiltbrat, quick and very fast service. Would defiantly recommend to you.

For the best clothes in town no need to shop around go online to spoiledbrat

Hi g just got a new jacket from spoiled brat everything you are looking for you will find with spoiled brat .Ive been on line shopping with them a long time now and I'm never disappointed unusual clothes and brilliant next day deliveries michelle

Fantastic Company

I have ordered several times from Spoiled Brat and have to say have always had a fantastic service. I can always find something that bit different.

For my last order I actually went in to SpoiledBrat HQ to collect (as I work nearby) and have to say was made to feel most welcome. The girls were lovely! :-)

Happy Shopping people :-)

Love spoliedbrat!

Bought a dress from spoliedbrat, easy to order and paid through PayPal. Hassle free, got my dress very quickly & love my dress! Would definitely recommend them & will be using them again

5 stars

Excellent online site loved it since day one with fab clothes and excellent customer service.

VERY, VERY slow delivery

My last order took a couple of weeks to arrive and it looks like my recent order is going the same way. Stuff I've ordered elsewhere AFTER placing my Spoiled Brat order has arrived but my order from them hasn't even been despatched.
Am hoping it will arrive tomorrow and I can leave a better review!!

10 June 2012

Reply from spoiledbrat.co.uk

Hi Joanna, thankyou for your feedback

I have looked at your account and see 3 orders

* 17th Aug, standard delivery (which is approx 2-5 working days) - this was shipped 17th Aug + arrived 22nd Aug (signed for by yourself - royal mail CZ820624466GB)

* 19th Aug, standard delivery (approx 2-5 working days) shipped to you 20th Aug and arrived 31st Aug (CZ820625254GB)

* 31st May (standard delivery) - arrived 7th June (CZ893223591GB)

I can see the order on 19th Aug did arrived slightly late (should have arrived 26th Aug - so was 2 working days late) , however I am afraid there can often be delays with royal mail which unfortunately we have no control over - there can be transport delays, and other factors. With standard delivery, there is no guaranteed delivery date (ie it can take up to 15 working days) , in future you may be best selecting "special delivery" which is a guaranteed next working day service? and this would ensure quick delivery of your order. I am however sorry you feel we have let you down with the order from last year.

love the clothes but refunds are SO SLOW!!

i like the clothes and the sales and offers are really good but in the future i might think again about ordering lots of things as the refunds take so long. other online clothes shops don't take so long....? im still waiting for a refund right now....

10 June 2012

Reply from spoiledbrat.co.uk

Hi Leanne, under the Distance Selling regulations, refunds once requested are given 30 days

We always process refunds within this timescale. We have however taken on your feedback, and have speeded up refunds - so now all refunds are being processed same day they arrive back in our warehouse.

Your feedback is important to us, as is your custom - so thankyou for taking the time to leave this review as it is important to any business in order for us to make improvements in order to ensure customer satisfaction.

excellent service and items.

Ive ordered through spoiled Brat a few times and the items are always great and the service is excellent.

Original and diverse clothing with great customer service.

Spoiled Brat is a web-site l visit on a pretty regular basis as they carry lines that are not available anywhere else in the UK.
My particular favourites are the US brands Lamis Khamis and Lauren Moshi. The web-site sales are always looking out for as they really do cut prices. On top of that the delivery is quick, returns easy and customer service is great. Top marks from me.

Exellent company with great service.

I have placed quite a few orders over the past few years with Spoiled Brat, the company is excellent in my opinion, I have never had cause to find fault of any kind. In fact, I have found that the customer service received is second to none, they go the extra mile to ensure the customer is happy. The site is easy to use, the checkout process is very easy & the delivery time is very quick. A great company that I would not hesitate to recommend.

THE website for the Fashion Brats out there

Spoiledbrat is the website if you want to be styled like the A-Lister's, create your own style and make fashion statements with the clothes everyone else wants and to be one step ahead of the fashion game.
With UK designers and designers from over-the-pond you cannot go wrong with any purchase.
Excellent service and you're rewarded for your loyalty - what every brat out there wants!

SPOILED FOR CHOICE,PRICE AND SERVICE

Have ordered from Spoiled Brat for all the family with delighted results everytime! It is so easy! Well worth a visit to their web site.

Great service and Fab.website and would recommend

An order placed 1 day and arrives the next.The selection for all ages is great and I would strongly recommend a visit to the wesite.

Jessica Millar

I absolutely love Spoilebdrat.co.uk as they stock brands that you don't find anywhere else, especially all the US brands like Rebel Yell, Lauren Moshi, Sauce and may more ....... Returns are hassle free as well. Have recommend to all my friends xxx

LOVE LOVE LOVE!!!

Absolutely LOVE SPOILEDBRAT!! Have been shopping with them for years and have never been disappointed! I have often had people ask me where shoes/coat/top etc have been from and always tell them Spoiledbrat. Delivery is always quick and they are always adding new and exciting brands to their site - Kandee shoes - amazing! Hardly go shopping anymore in town as Spoiledbrat has everything i need. Thanks!!

David Beveridge, Glasgow

My daughter told me about Spoiledbrat. I have never shoppedonline before and it was so easy. When the clothes for my grandson came in I was delighted with the quality and the price was brill. From now on this is where my family birthday and christmas present are comming from. Thanks a lot Spoiledbrat

Love them

I use them to buy stuff for my daughter - easy as pie! Just wished they did bigger size clothes cos I've got hips and boobs!! (PLEASE PLEASE DO SIZE 14/16 TOPS THEN I COULD BUY SOMETHING FOR ME!!)

Lovely customer service, any mistakes easily sorted, super quick delivery....Actually, they kinda rock!!

Fantastic all round

Many thanks for such a good service, been shopping with you for 1 year now after finding you in Heat magazine + never been disapointed. Fast, efficient and extremely good selection of products.

Would like to see more kidswear tho as you used to have loads + I loved it all so pretty please get some back !! Thanks x

Oh and thanks for the birthday voucher - very thoughtful

Love them

I have bought 5 or 6 items over the last year and items always arrive in a few days. Love their clothes so much, my favourite online clothes shop without a doubt.

I am a complete and utter Spoiled Brat!!!

I ordered all my Christmas shopping on-line at Spoiled brat and received it all the very next day. Such a great service and lovely little touches like a couple of mini lollies and all my items were nicely wrapped in tissue paper. Never received such high standard of service from an on-line store. Keep up the good work Spoiled Brat

Always awesome!

I love Spoiled Brat. Used them for years & never had a problem. Items are always sent out very quickly and always arrive within a few days. When I ordered something once they e-mailed me to say sorry, that it was out of stock and I got a refund the same day. Brilliant customer service.

SpoiledBrat Glasgow found this review useful

bad bad bad

worst experience i ever had! would never ever recomend to any one!!!!

God oplevelse

Jeg har kun handlet der en gang, men det var en god oplevelse. Det var let og overskueligt at bestille og varen kom hurtigt.

SpoiledBrat Glasgow found this review useful

Rude and awful

Worst customer service I have ever received! After I returned an item to the company, I politely pointed out that the Distance Selling Regulations state that I am entitled to a refund of postage. This was their response:
"No refund on postage

Don't waste our time again ordering - we are not a charity!"
Don't worry, I won't and I recommend that no one else does!