I recently purchased a Dainese ski jacket on 4th December, need to be shipped to Asia for my dad as an Xmas gift.
Firstly the price on their sale items is just unbeatable. I picked up a jacket (55% off) and completed checkout (Checkout system was easy to complete, with VAT automatically deducted). However soon after i paid for it i read from the FAQs items will be shipped after the sales ends, which will be 12 days later so i am assuming the jacket will not arrive before Xmas, and i decided to cancel my order. It was completely my fault not to read the FAQs clearly.
So i emailed them and it was Benjamin who has been guiding and looking after the issue for me. Benjamin is the best guy i have met over internet processes. He was trying his best to communicate with the warehouse guys and helping me out with the cancellation. (Since my jacket has probably been processed)
Meanwhile he replies emails real quick. I have been sending him like 10+ emails and they were all replied within 15mins. What more can you expect for such customer service?
Anyways Benjamin managed to cancel the order for me and i got my full refund back right away. One thing i would like to point out is, although it was MY fault to misread the FAQ, but Benjamin was apologising to me since he thought i was confused, which to me, he does not have to. :) But that also explains Sportpursuit really really respect their customers, even when dealing with a cancellation. I am very very satisfied with my experience shopping with them. I will definitely use Sportoursuit again in the future.
Thanks Sportpursuit and thanks heaps especially to Benjamin.
Just received my first order this morning and i can honestly say that i am highly delighted. Well worth waiting for. Quick response from the company.I would highly recomend this site to anyone.
I felt the order was easy to place, the goods arrived in a timely manner and were well packed. I had cause to return one item, website great, easy to return and credit was speedy. Well done.
I have bought a lot of kit from Sport Pursuit, every time it has been exactly as I expected, arrived when I expected, and even when have been a pain in the arse customer and needed stuff changing, their customer services guys have been first class.
Had a few issues with delivery times and dates, however, the following customer service provided by Blake was exceptional.
He really took control of my problem and ensured my order was processed as soon as possible.
Very rare instance of customer service being taken seriously, and I genuinely felt valued as a customer.
Sportpursuit offers cheap kit. Delivery can take a while but its all explained why it takes a while. Defiantly recommend having a look and getting something....especially if you have a skiing holiday planned in the near future!
I recently had a paracel go missing and Sportspursuit even went as far as to ring my local post office sorting office, who launched an investigation.
The prices are fantastic and the products are incredible.
I have bought many items from SportPursuit and each one has been an original item, no seconds!!
Recently a part came off from a pair of boots i bought recently, within 1 day i had a reply back from SPursuit sales team and within 2 days i had received confirmation that i was to get a brand new pair of boots sent to me asap....no cost to me either!!!
The after sales service i have had and the quality of the merchandise has been excellent and i have posted the site on FBook and by word of mouth to my friends, as more people need to know that the site exists.
Myself, i will be continuing to purchase and pass on this great site to my friends and family.
I would recommend this website to anyone, even if they were not looking for specialist sporting goods there is still a great range of clothing and shoes that are top quality. In the sporting communities that I belong to everyone uses SP, and those who don't quickly become hooked. I love the website, it's one of daily perusals and always has something tempting to buy.
My only criticism of it would be the time taken to process orders can be incredibly long, I often forget what I've ordered until I receive the email some weeks later telling me it's been dispatched. I do understand, however, that this processing time may be unavoidable due to the difficulty of keeping up with so many flash sales at once. Also, some more climbing brands would be much appreciated!
It is a pleasure doing business with a company who really care about their customers. The recent return of an item which turned out to be faulty was professionally taken care of. I am extremely satisfied and going to recommend you to my friends.
Sportpursuit offer great brands at amazing prices. Their customer service is world-class - they replied withing an hour and solved my problem instantly. I've recommended Sportpursuit to my friends and I'll keep doing so.
I have used Sport Pursuit now a couple of times and found it really easy and reliable. There's a bit of delay time between order and delivery, so you can't order in a hurry, but they seem to have some 'different' gear that I might not come across without going out of my way to look for it. Having had to do a couple of returns, that's really easy too.
I will keep perusing and using !
This company are a real breath of fresh air. Great products and customer service.
I have placed numerous orders with them. I had issues with a faulty wetsuit on two occasions, and Sportpursuit could not have been more helpful, liasing with the supplier and securing me a quick replacement, and then a full refund, including postage. Communication is swift, helpful and accurate.Nothing is too much trouble for them. Highly recommended.
I have obtained products from Sportpursuit; delivery in accordance with their policy. They have taken back and refunded promptly unwanted goods. I had a major problem with website trying to take up offer of recommendation to friend (it did not work) but support provided when I emailed with query was excellent, they went to a lot of trouble to sort it out.
I was sceptical when I first started using SportPursuit - would the products be of a high standard despite the slashed prices, would there actually be a decent range of sizes and colours available, would I be conned out of money at any point? So far, I have been pleasantly surprised at the range on offer and the product quality. Turnaround time has been good - products delivered when they were expected - and when I have had to contact customer services they have been friendly, helpful, and polite. I would - and do - recommend SportPursuit to anyone who enjoys quality sport and leisure products.
It's really refreshing dealing with a company that replies to queries on the day you sent them. It's a testament to how much Sport Pursuit value their customers. I had a lot of correspondence with them on my last order and they were very helpful with every question I had no matter how minute.
A great range of good value products - brands like haglofs and other good quality makes. You can order different sizes and easily return them. You have to pay for returns, but the cheap prices make that not such a bad thing. Customer services are really good, excellent communication and you're kept up to date with the items you have ordered. Great to have access to so much good quality sports gear at such good prices!
The products are excellent and depply discounted, though these speak for themselves. What really impressed me was the service - they retrospectively split my order due to a specific need and swallowed the extra postage. Fantastic.Arrived in good time - only problem is with 2 Under Armour shirts - they are very tight and i need large - but clearly this isn't their fault, though i will get to sample their returns service (which appears simple).
Like any online purchase you have to know what you are buying, and the quality of the brands that SportPursuit offer are dependable. I have never had any problems with the quality of any product.
Simply excellent customer service. For some reason there was a delay in my order (most likely a delay in the incoming order from the supplier) and when I contacted SportPursuit they tracked down the offending items and they were in my hand in less than 24 hours. Throughout the process I had direct and regular contact with a human being, a rare thing these days.
I've been using Sport Pursuit for over a year now and i've been very happy with the quality of the products i've received.
The level of customer service offered is second to none. The customer service advisor's have always responded promptly to my queries with a friendly and on hand approach.
One thing that would improve the service is if they had a free post returns policy and maybe a bit more stock availability in the most popular sizes.. Saying that though the whole idea of the site is that it is a flash sale...A u snooze u lose type thing ;-)
Other than that i'll be using Sport Pursuit for years to come.
If your want to buy good gear for smashing prices and have it shipped to you in a jiffy, choose SportPersuit!!!
Sport pursuit are a great website, if you dont mind waiting a month or so for your items then they are the best price and best quality sports gear you can buy in my opinion. Have and will continue to buy from here time and time again.
I always find that I dont need something until im looking at the email that sportpursuit sends me every 2-3 days, they have some great products that I dont need but want!! Big names and also companies that you've never heard of, I have been suprised by the quality of these unknown companies and would recommend 2117 and Izas. Prices are really reasonable and pretty much unbeatable on most occasions. The website is easy to navigate and the ordering process simple. The only thing that is a gripe is the long wait until the postman knocks - typically 3-4 weeks in my experience.
It is a great site that seems to attract a variety of companies to see their gear for them. It seems heavily biased towards biking kit, but I guess that just is who has gear to sell.
Sometimes it is frustrating how long you have to wait for things to arrive as the sale end date is a while away, but if it is a good deal it is ok. They have always been really good at replying to any mails I have sent and dealt with any problems or issues promptly.
Good for lots of kit, but be careful to only buy if you need it!
I have bought two items now from Sport Pursuit and have been very impressed with the quality of the goods and the great customer service that they offer. I would definitely recommend the site to friends and family
Having received an email from from Sportpursuit yesterday morning, I was delighted to find the full team kit for my favourite cycling team available...saving me approximately £90 on the full list price. I placed my order and was advised that the order may take between 14-22 days to arrived. I was extremely pleased and surprised to take delivery of the full order this morning! Less than 24 hours of placing it!
I as super impressed with the service and wholeheartedly recommend anyone to buy from Sportpursuit with full confidence.
If you know your size in stuff, there's no need to buy anywhere else. The kit is such good quality and the service is amazing. Real people, interested in the stuff you do with it, it's more than just a shop. Incredible for an online retailer.
I ordered some beet it juice shots and some of them leaked in the post. When I showed sportpursuit the photos the immediately gave me a £10 pound credit to account for the loss and we incredibly helpful and quick with replies to emails.
Will definitely use them again.
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