SHODDY BEYOND BELIEF
One star is too generous a rating! This company along with their courier YODEL/HDNL are quite frankly one of the worst. It should be standard that ALL online retailers state which courier company they use before allowing to select your delivery option. I ordered an item last week and paid for next day delivery to be delivered to a work address - I work on reception and am first point of contact for everyone, I knew I would be there all day, but the tracking information stated that the 'Consignee could not be reached'. I don't even think the driver attempted to deliver. I ended up making a 50 minute journey to the depot to collect the parcel myself. What's the point in forking out for a delivery service when they fail to do so?!! It has probably cost me more in petrol to collect it. In my opinion this is pretty much stealing people's money - from the looks of it this happens regularly with many, many people. I did want to just cancel my order as I don't feel I want to line the pockets of such a useless company who obviously don't care about their customers - but alas no reply whatsoever from customer service. I will NEVER be using this company again.