Sportsdirect reviews

Sportsdirect reviews

Very low
2.3
from 0 - 10
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disgraceful service

Bought a football top for my son.after two wears really bad pulls appeared on top,definately faulty. Manager at store told me my washing machine was responsible ? Funny it had only been handwashed. Sent it back to head office at a cost of over £5 recorded delivery,only for it to be returned and told that these shirts are delicate and should not be used for sport activities. Well heard it all now. Will never shop there again and would not reccommend.customer service dreadful

Jacki
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Surprised at great service

I was looking for a new bike for my son and after checking around found Sports Direct would save me almost £50. I was a bit wary with it being Sports Direct and knowing that the stores have some funny attitudes but went ahead. I decided to pay an extra £2 to have next day delivery service and was a bit annoyed to see £1 added at the checkout for a magazine that I never asked for, but you got a free mug so I thought I would not remove it.

The next day I received two tracking numbers so I could find out where my parcels was and then later that day in a timely manner. two packages, the first was the mug and magazine, the second was the bike.

When I started to fix the bike I found that the rear tyre was flat with a rip in the innertube. I phoned the number on the side of the box, the bike suppliers and was offered a replacement tube to be sent first class post. I explained that my son needed the bike for the next day and the operator kindly put me through to the Sports Direct. After a short hold I explained the situation and was offered a refund for the innertube so I could go and get a replacement.

The service was first class, I was not kept on hold for ages and the refund was done straight away. I have had a lot of bad service from other companies and it was nice to be surprised at the excellent service from Sports Direct.
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Very poor customer service

I don't know why I bought from them online a second time. Both times I have bought 2 of the same item, but different colour. Despite the labels indicating both were the same size they were not! I recently bought two Pierre Cardin sweatshirts in size Large. One was 18.5 inches across the shoulders and the other was 21 inches across the shoulders. Previously I had bought two size 34 Firetrap jeans, one fitted perfectly and the other was too large. I am starting to wonder if they are selling factory rejects/seconds off as new. Whenever i have bought Firetrap jeans anywhere else they are the size indicated which is why I felt comfortable buying them online. Whenever I contact Sports Direct I get the same generic reply. I repeatedly email them on the same issue and they repeatedly send back the same generic replies. They do not care about their customers at all.
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disaster

I`m very disappointed from SportsDirect.com`s service. 2 times I ordered one model - 279036 and two times I was sent 279075. This is not a way to handle customers. They lost a really good client.
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USE PAY BY AMAZON

when checking out use the pay by amazon option, that way everything is trackable via your amazon account , any problems amazon sort it out and you don't have to deal with sports direct customer service
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Sports Direct sadly let down by the YODEL courier they use

I paid sports direct for delivery. We told the yodel courier we were out between 09:00 & 17:00 but we saw that their delivery times were 07:30 to 21:00. Sadly even though we left notes online & on the door they ignorred them & delivered at 10:30 & 13:30!
Sports Direct have been badly let down by their YODEL courier. I spoke to yodel & the lady told me that the driver in my area knocks off early at 17:00 so the the 07:30 to 21:00 doesnt apply to me!!!!
Please sports direct use a better courier, as I have paid you for a delivery & the courier wont deliver & the only option they have given me is to drive to their depot & pick it up!!! Having paid sports direct for a delivery.
Sadly cant buy from sports direct again till they choose a courier that can actually deliver the goods.
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Slippery and deceptive

Same problem as others report - underhand returns 'policy'.
Jogging bottoms purchased in store at Andover branch.
When tried at home did not fit comfortably.
When returned for refund, told voucher only and pointed to small notice low down
on cash counter and small print on back of till receipt.
Larger sign hanging over counter states 'Refunds & Exchanges',
but you can't get a refund!!!.
This company is basically a dishonest trader with no care for it's customers
whatsoever.
Wish I had seen this website before I crossed their door.
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Misleading information and very unhelpful

My wife bought me some running shoes which were too small - so returned them unused the same day. They did'nt have correct size but said I could have a voucher to use online - guess what ? the voucher cannot be used online only in another store that has my size miles away!! They wont apologize for misleading information and wont refund or get them sent from one store to the one near me!!!
Very poor customer service and I really don't know how you can get away with this these days.
I will not be using them again.
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Terrible service! Feel ripped off and won't be back!!

Bought a new squash racquet a few weeks ago, the strings snapped when I was playing which is really unusual for a new racquet. I did end up going back to the store 2 days after the 28 day period to take this back.

I had to speak to three different people and wait 15 minute to be told no. There is a store policy that strings have to be replaced by customers (regardless of circumstances). This policy is not on receipts, not in store, and when I asked where is was I was told 'in private files in head office'. Really useful there isn't it! Also I was then informed that I should have asked about the policy (that I wasn't aware of) when I bough the racquet. Silly me!!

I was about to buy more stuff and was willing to pay the additional cost to upgrade my racquet. Needless to say the £40+ of purchases were left there!

Oh and they don't have a store phone to contact head office, who are apparently the only people who can help. Not even the store manager can authorise a £40 exchange. This is an 0845 number that was begrudgingly shared.

Incredible.
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No customer centred service here! AVOID!

Bought goods online - nothing to say I couldn't return to store, but as I found out, this wasn't possible when i went to my local store. I could have an exchange or a gift voucher - no thanks, just give me my money back! When I asked the Store Manager (loose description....) what she knew about Distance Selling Regs she said she knew nothing - always a good sign when the manager is so out of touch! So, I resorted to having to return by post. As per returns policy I expected original posting charges to be refunded as all items were returned, but surprise surprise, no postage refund. I can't be bothered to follow this up, I just won't use again and will spread the word!

Oh, and I managed to notice the mug being added to my order and deleted the item, only to still get it. That went back too - why would I want it???

Don't touch with a barge pole - if you get shoddy or unsuitable goods expect to be out of pocket one way or another, and don't expect good service or much respect in the process.

I shan't be using them again but I don't suppose that bothers them, and therein lies the problem!
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Above and beyond expectations

I live in Massachusetts and it is a Friday. Three days ago, on Tuesday, I placed an order from sportsdirect for two personalized jerseys and they have already arrived exactly as they were ordered, with the standard $15 shipping. I had some reservations about ordering from these guys based on the reviews they received here, but now couldn't be happier and won't hesitate to give them my return business.
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DO NOT TRUST - NO REFUNDS !!! - DISGUSTING WAY TO TREAT CUSTOMERS

BEWARE of SPORTS DIRECT RETURN POLICY !!!

Look at your receipt very carefully " Return items within 24 days for ONLY an EXCHANGE or A GIFT TOKEN " <<<<<

We were made to believe that if we got this pair of £50 trainers, if we got home and changed our mind, we could return for a CASH REFUND - BUT NO! ... we had to accept a bloody gift token to be used in SPORTS DIRECT, and we can't even use it ONLINE!

How can a dump like SPORTS DIRECT get away with treating customers so badly ?

HEY SPORTS DIRECT DIRECTORS ! .. your policies are SCUM! and you know they are, how can you sleep at night. Even if you change your companies name and reopen, I will FIND OUT and boycott every business and activity that you are remotely connected with...Hey Mike Ashley I PREDICT AND HOPE DOOM FOR ALL YOUR BUSINESS VENTURES ... USC , LILLYWHITES.

THESE BRANDS ARE ALSO OWNED BY SPORTS DIRECT - get back at them and don't ever buy these brands again:

*Donnay, Slazenger, Dunlop, Everlast, Kangol, Karrimor and Lonsdale.
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Don't reply to emails

I ordered a size 4 trainers they sent me a 3. So obviously I would like to exchange them for the correct size but I have had no reply from them as I asked them if they would refund postage or send me a freepost address as I'm not paying double on postage costs!! Surprise suprise no replies to my emails yet! What a joke of a company. The whole reason why I ordered it online was because they didn't have my size in store and was so chuffed they had it online but this has happened and it's really frustrating I can't even contact them by email I guess il have to pay the £4 postage again.... :(
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Don't expect a simple refund

I ordered some trousers from Sports Direct, should have known not to bother when they tried adding their £1.99 magazine and mug on at the end. Surely this just shouldn't be allowed!?

I received my order and wanted to return 1 item and exchange the other. No problem with returning the item, but exchanging is another story. I had an email to say they were out of stock and so my order had been cancelled. I am now £29.99 out of pocket with no trousers.

I emailed several times with no response what so ever, I then had to call several times. I then had to argue my case with the lady in customer services as to why I should be receiving a refund. Despite the order clearly being cancelled and no refund being processed. She finally agreed that a refund should be given and to be fair it was processed pretty quickly. Funnily enough once my refund had been processed customers services reared their ugly head via email. No apology for the delays, just a simple your refund has been processed- yes I know this, I had to call to get it done!!!

All in all a pretty rubbish experience. Wouldn't bother again, unless I knew I definitely was going to keep the items. Especially as you have to pay for returns, but that's a whole other story...
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No problems with them

Im surprised with the low score sportsdirect.com gets here on trustpilot. I used them many times, and have never had a problem. The site is good and informative, and when I place the order, I they keep informing me where in the process it is.
Since I order from outside the UK (Denmark) they use DHL, who stands out as superb.
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Our motto is "The customer is always wrong"

Dear SportsDirect,

Today, due to your "company policy" time and money was wasted by a member of my family.

I have just had a remarkable conversation with your customer services department which resulted in nothing short of an appalling and incoherent attitude towards your customers.

This included statements like "its up to the customer to decide if they want a product before they pay for it" and "you should have read the receipt where our refund policy is clearly stated".

It only became apparent the product was not fit for purpose once it was inspected in more detail at home.

When I suggested that a receipt is usually only provided after payment is made I was described as "stupid". And this despite my warning that the call was being recorded.

As SportsDirect record calls they can check this for themselves but it demonstrates an arrogance well beyond ordinary rational conversation don't you think?

As the store staff did provide a voucher they agreed the item was not fit for purpose.

The SportsDirect store does have a sign but this cannot be seen at point of purchase unless you step back from the counter, which is counter productive and looks as if it has been designed to deceive people.

I was told that there were other signs around the store and when I asked they were unable to say where.

Sadly, we discovered the many complaints online only after this incident (Google "WARNING SPORTSDIRECT DO NOT GIVE REFUNDS" for more examples) but can assure you I will spread the word about SportsDirect's attitude towards customers and how they treat them once they have our money.

Furthermore their staff suffer from low morale perhaps due to so many complaints. They made it clear that they are "paid to deal with unhappy customers" but I can assure you they did not deal with this unhappy customer either fairly, squarely, honestly, politely, or effectively.

All three SportsDirect staff I spoke to said the only way to deal with SportsDirect customer service is by email, yet there are plenty of online complaints that say they never reply, Google "SPORTSDIRECT COMPLAINTS EMAIL" for more.

I think it is time they re-evaluated store policies as they make them look witless and greedy.

I will campaign for change and if I do not get a suitable response will follow up with an open letter to the management. If KAREN BYERS would like to contact me directly her customer service staff have my details, assuming they were doing their job and recording the details of complaints is one of the duties they must undertake.
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An Absolute Monstrosity of a Store (Peckham SE15)

I visited this store on Tuesday 18th February, did not find what I was looking for so left the store I then went into another store only to be confronted by the Security Guard from the sports direct store accusing me of stealing a pair of GOGGLES... not only was he incorrect but he had chosen to embarrass me inside another store and had called the POLICE. The police arrived a search was made NO GOGGLES were found. I requested that the security guard give me his details so I can complain and was told it was against procedure to give over he's details.

I was not offered an apology and I not only had the eyes of all the people in another store on me some assuming I must be thief because of his approach and the Police present but as a regular customer I went into the store to complain to the manager Agata who basically said she was not aware of the security leaving the shop that he was not employed by Sports direct so basically it had nothing to do with her...This left me so angry that again no apology was offered and her blatant disregard of my feelings that I called the Customer Services line to complain - who referred me to stores.Customerservices@sportsdirect.com Law and behold there is no complaints procedure available on there either!

I have been accosted by the Security Guard of INTON SECURITY
Badge no:- 0330 0182 50789883 No name given as he refused. However on his say so I had to not only allow a search of my bags and personal space but hand over my name to police officers who I have never had dealings with as I am a law abiding citizen.

The Manager Agata - Expressed that complaining would be time wasted as complaints are not taken seriously. Refused to offer an apology despite clearly seeing the distress the treatment had caused. She clearly needs people skills training and to acknowledge as a Manager showing empathy goes a long way.

I am completely annoyed, angered and to be honest damn right disappointed and expect a call from a complaints manager. I have had to write to this to vent as all other avenues are non existent. Customer Service is WACK and I refuse to purchase any thing EVER again from this store whether in store or online and will be telling everyone on my facebook, Twitter, Instagram, hotmail, and infact as my boyfriend works for a printing company I will be creating fliers to hand out to deter people them from buying at your store as you can not go on treating people unjustly by embarrassing them, disappointing them and demeaning them and not dealing with the aftermath. You are well and available to take money but don't want to apologies when it goes wrong.
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Unhappy with postage cost and their returns policy

You cannot order clothing or footwear with confidence. Sizes vary widely with different brands, so invariably you need to return things. They make it very difficult for you by having no facility to make returns to their stores. You have to post it back at your own expense, so you could end up paying around £10 in total postal charges and not have anything to show for it. Also, it is not clear on their website that, if you want an exchange, you have to pay a further £4.99 to have a different size posted out. I ordered a coat which is a bit big, but I am not prepared to pay all that money just to get it exchanged to a smaller size, so I will probably keep it, even though I am not 100% happy with it. It's a shame really, because their products are of a good quality and the prices are great, but this issue would not encourage me to use this site again.
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pathetic customer service

went in to buy a punchbag guy at the till was very unhelpfull and didn't want to do his job, I was unsure what I was looking for and he just didn't care as I started to show signs of making a fuss he blamed me for swearing at him, I mean really you think you can get away with that, I went to complain but no one took my complaint a couple of young girls shook their shoulders as if to we don't care, no manger would take my complaint either.

this is despicable how can a company survive like this, I have baught many things from this store in wishaw Scotland but never again I will never shop here in the future.
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its ok

isn't perfect, delivery was delayed but the price of the items pay off the headache.

Sportsdirect Details

About this company

Sportsdirect.com - Home Page Checkout the amazing cheap deals and the latest trainers, football boots, football shirts, sportswear and equipment at Sportsdirect.com. The cheapest prices, great deals and discounts on brands such as Nike, Adidas, Lonsdale, Reebok, Umbro and Puma are available at Sportsdirect.com

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Sportsdirect is ranked 55 out of 55 in the category

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