I ordered a cycle multi tool along with some trainers. I was delivered the packaging but with the multi tool removed so it contained only a case and a puncture repair kit. Not very useful as I bought this for the multi tool. Almost impossible to get a response from customer service. Do I just return the empty packaging for a refund or will they just laugh in my face? Not impressed.
Until now I have only had positive things to say about this company, where I have purchased really good sportswear at bargain prices. Delivery very fast and never failed.
However, bougt a pair og wellies in April (Golddigga), which broke after 2 months - a huge gap opened on the left wellie, another appearing on the right!
I then left my comment at the product´s page, but it was removed. I placed another comment, it was removed. I left a third comment yesterday, and today they removed it!
This is the message I left:
"Bought these Golddigga Tall Wellies this spring and after two months a huge gap opened on the side of the left boot and another appeared on the right boot - not impressed"
How could this message be dissaproved? Where is the bad and inappropiate language, which caused this comment to be removed?
I am very dissapointed sportDirect!
I bought a pair of trainers for my wife but they did not fit. I took them back to their HIGH Wycombe Sports Direct branch and the Assistant Manager was very rude and couldnt give a damn about a refund. I stood outside their store and everyone that went in i spoke to advising them that they would not get a refund even with a reciept. The security were called all three surrounded me as if i was a criminal. Then the police were callled and eventually the Asistant Manager caved in and the police had to go in to get my refund in full from them. I will never in my life go back to this company as the customer service is ranked 0 and all they want is your money and thats all. So if any other customers have problems getting their hard earned money back from these shisters, do the same as me. Protest at their front of store and make them loose money until you get your refund in full. Dont be fobbed off by their hard stance on so called company policy
Ik heb 2 weken geleden een golftrolley gekocht. Bij het openen van de verpakking stel ik vast dat een stuk ter bevestiging van mijn golfzak afgebroken is. Ik kan de trolley dus niet gebruiken. Ik heb dit onmiddellijk gemeld met foto's in bijlage. Enkele dagen later krijg ik een voorstel van Sportsdirect : Ze stellen me voor om 30% van de prijs terug te betalen. Van omwisseling geen sprake. Waarom zou ik 70% van de volle prijs betalen voor iets dat defect is en ik niet kan gebruiken. Ik heb reeds verschillende malen mijn standpunt bij Sportdirect opgestuurd maar ze wachten nog steeds op de goedkeuring van hun voorstel. Ik vraag mij af of ze de mails wel lezen!!!!
I have only been working there a month but I am quitting!
I was assaulted on the way home on Friday, I rang my boss three times, left her a text and a voicemail saying that I couldn't come into work on Saturday because I was with the police during my shift. She told me off and gave me a huge telling off.
On top of that. I was supposed to be paid on the 31st but its been almost two weeks and I haven't been. It's terrible there. Will not be shopping there ever again.
A few weeks ago I place a substantial order with SportsDirect, when it was delivered the driver said the package was open, in fact it was a large plastic bag open at one end, now I cannot say the that SportsDirect left many of the items out or they disappeared due to poor packaging but none the less they were missing, I ask the driver to wait and tried to phone them only to be told the number had been disconnected. I refused to sign for the goods and told the driver to return them. I have email SD twice but have not had a reply. I have contacted my credit card company and they now have taken up the matter.
I have done three shoppings online and paid through amazon payments. First time I ordered pair of Nike trainers which were 22£ cheaper than any hi street retailer. Yodel express delivery arrived the next day and a cup as gift. Second time I ordered in bulk but then cancelled the transaction as I thought to go to store and check sizes just in case. To my delight the online order was cancelled and all payments refunded back. Third time I ordered lots of stuff including personalised items and they are brilliant. The delivery was done for free as the order exceeded 100£. I would definitely recommend them...
We pre-ordered trainers for my Son's birthday. 6 days after they were due to be dispatched. SD cancel the order. Son's birthday been and gone, he's disappointed, we've wasted 2 weeks where we could have purchased from a decent retailer. I've sent an email asking them why they can't manage to provide items that they advertise - like virtually every other online retail I've ever used, large and small. Apparently their website and stock systems don't talk to each other and the website is updated periodically and they didn't actually have it in stock after all - IT'S 2013 ... if a tiny independent camping shop in the Cotswolds can get me an item i've order on their website the next day, WHY CAN'T SPORTSDIRECT !!!!!!!!!!!
Placed an order with sports direct on Thursday at 10am, and paid extra for next day delivery. Nothing arrived. Tried to contact sports direct but they have no contact telephone number, only a contact form online. I sent my query, only to receive standard delivery tracking email, although when I uses this, Yodel had no record of the parcel. Sent 5 emails to sports direct, explaining that Yodel had no record of parcel, requesting refund of delivery, what are they doing? Etc and each time received the identical email with how to track my parcel. Poor. Will never use again! Had an email this morning (Sat) from Yodel, stating my parcel WILL be delivered by 9am. It's 10.24.....still not here!!
Bought nike trainers for my 4 yr old...lasted 2 weeks took them back to kettering store and was told my son had ruined them we argued that they werent fit for purpose and should be replaced or refunded -the so called manager was the most rudest person in retail that i have ever met...he had no customer service was patronising and refused to help in fact accused me of being unreasonable and said he had me on cctv!! Wrote to customer services they were useless...wrotw to head of customer services she was useless and am still waiting after 3 weeks a response from the big man mr Forsey himself to reply -obviously i will be waiting the rest of my life...i will never shop there again nor will any of my family or friends the service is appalling and they have no idea on how to treat a customer.
I have never found such rude and arrogant people here at Sports Direct in Shirebrook, I visited this store on Sunday the 28th of July to find that the lady at the till did not put an item into my bag (by accident, of course) when I arrived home I rang the store explaining, the manager on the line left me 20 minutes on the phone before getting back to me to tell me he will check the camera and ring me straight back or ring me the following day. Two days went by, no phone call so I rang the shop again, a lady answered saying “Yes?” I had to ask if I had the right number! Anyway when I managed to get through to her I asked about my item, again I was left on the phone for a while but this time I could her everything she said, she came back on the phone to say we checked the cameras and we put the item in your bag, I said, “well, that’s funny because that was not the conversation you just had then!” then put the phone down on me – I WILL NEVER SHOP THERE AGAIN!
I ordered a football shirt for my husbands birthday £44 they sent me a pair of kids cycling shorts worth £11,i rung them up they told me to return the shorts but they wouldn't post out shirt till they received shorts back ,i rang again to see if they had received them, they them said you need to send proof of purchase,i made a photocopy of receipt and posted the actual receipt, waited a week and rang again they said they hadn't received them yet, Its now a month from they were posted, rang today they asked would I possibly have a copy of receipt I couldn't find it they said there was nothing they could do, I asked to speak to manager who they said would have to do a call back, while waiting I searched bin and found the copy of receipt, she rang back and asked me to send the copy I refused she said they hadn't received receipt,she eventually took id num from receipt and then said oh that's the right id funny how she would know that when she said they hadn't received shorts of receipt,customer service was worst I have come across.
Bought pair of trainers 3 wks heel collapsed replaced in store for different style could not walk in them something pushing through insole but coudnt see problem visually was told could not have refund or exchange as they could not see problem I explained you have to walk in them to feel problem they would not so emailed and complained to peter nussey he said go back to shop and leave them for an area manager to look at them at some time I told him they need to be walked in not looked at also going back to shop another twice wasnt feasible he just said to post them they just take your money and bluff you off I pointed out in shop that 1979 sale of goods act states that if something is not fit for purpose you bought it for your entitled to a refund or exchange they ignored me. Highly frustrated.
They give on line shopping a bad name.
You order, they take money.
Thats about it, No items, no customer service, just some automated reply saying you have no rights and will wait as long as they decide.
My large order was held due to a 99p 'pre-order item' (was in stock when I ordered), so my childrens birthdays were ruined, and still no items.
I have had to cancel the whole order and will now presumably have to go legal as I hear they dont refund.
I wish I had read some reviews, it is clear this is one company to avoid, I am not the first, and am sure I will not be the last. Back to good old ebay for me!
Bought a football as a present for my son on Friday and paid extra for Saturday delivery. Received email on Saturday morning confirming it was on its way and a link to track parcel. Waited in all day but parcel did not arrive. Called SD monday morning and they told me lorry had broken down. Why did they not inform me on saturday so I would not have to wait in? They refunded delivery charge. When parcel finally arrived on Monday at 11am I asked the Yodel driver about the delay. He suggested I call his office which I did. They told me that the delivery was on their system as standard monday to friday, not saturday delivery. So it looks like Sports Direct lied to me. Wrote them a long email complaining and asking for compensation. The have replied and said they will not offer anything and have given no explanation for what went wrong. I'll never buy from them again and will tell everyone I know about this experience. Very poor customer service! The free mug has gone straight in the bin...
I bought some sandals via the Sports Direct shop on Amazon. After a small amount of wear, they fell apart and I wanted to send them back. All I can get from Sports Direct is a repeated mantra that the problem is due to wear and tear and they won't refund or replace them. To their credit, they do answer mails, but unfortunately they just keep repeating the same story.
I've rarely had the misfortune to deal with a more unhelpful retailer. Looking at the other reviews here I can only be grateful that I did not have to venture into one of their shops to make the purchase!
I contacted SD customer service line when my parcel had not arrived after 2 weeks. It took me over 5 minutes to get through to someone who told me my parcel had been delivered to a neighbour but they had no record of which one. They suggested neighbours up to 5 doors away from me and couldn't explain why the courier hadn't delivered a card through my door stating which house he had delivered it to or why they didn't know! The customer service advisor was rude, deliberately unhelpful and unsympathetic. I requested to speak to a manager but she said no one was available and someone would call be back later that day - no one did. I have emailed to complain but hold out no hope of getting to the bottom of this as this company seem absolutely unconcerned with the customer experience or the service they provide. I will never use this company again and advise others to steer clear.
was at monks cross in york shop,chose trainers at some tops,went to pay for items and was asked if i wanted a bag for life,i politely declined,2 seconds later girl announced she would get in trouble if she didnt sell me one,i politely declined again,she then finished scanning my items and asked if i wanted one on house as i had spent so much,so i accepted.she tried putting receipt in bag so i looked at it before leaving and discovered that i had been charged 99p for a bag,i went straight back to the girl and before i spoke she just pointed upstairs and informed me they would sort it out.the girls upstairs were apologetic but i informed them i would never shop there again,i have been using this store on and off for 15 years but will never shop there again,bunch of thieves.
Har brugt denne hjemmeside tre gange nu. Og alle tre gange er varerne blevet leveret inden for fire hverdage.
Spar mellem 50-90% i forhold til DK
Specielt sportssko 0g sportstøj er meget billigt, men også alt slags fritidstøj, ride/vandringstøj m.m. er meget billigt derinde.
P.S. husk at tjekke størrelsen, evt. prøv tøj/sko i en butik herhjemme
don't bother trying to contact them as you'll get no where with 'donotreply' emails, no phone numbers and pointless replies to emails that don't answer any point of your question.
Paid for next day delivery and 2 days later, still not got it and cannot get any reponse from them.
Been to Hounslow store in the evening half an hour before closing time. Wanted to try on few clothes but the trial room was cordoned off with clothes rails. When asked the staff at the counter. they said its closed and they wouldn't allow to use trial room since the store is closing in 15 minutes. When asked to speak to the manager , was referred to another girl behind the till , who was rude and refused to open the trial room. Her answer was more or less in the lines of I don't care and I'm not bothered.Turns out she is the supervisor and not the manager eventually, just trying to brush off the issue so they can close the store on time. Upon being persistent then referred to the actual manager on the store who in turn just apologised for the supervisor's behaviour still no offer to open up the trial room eventhough the store is still open officially. Would not think about visiting this store again.
Jeg har handlet ved Sportsdirect både i de fysiske butikker og i web-butikken og har altid været tilfreds. Billigt sports-udstyr og -tøj og som oftest de bedste priser på fodboldtrøjer også.
Fragt til DK (og resten af EU) er på det seneste blevet sat væsentligt ned, hvilket kun gør det endnu mere fordelagtigt.
Dog er det en fordel med levering på job-adressen, da det kan være lidt bøvlet at få leveret DHL-pakker på hjemmeadressen, hvis man har et 8-16-job.
Kan dog alligevel absolut anbefales.
I never go shopping, but was forced to yesterday as my wife had bought a whole bunch of holiday clothes for me, which didn't fit or I disliked them. Went in to Sports Direct to swap out some of this clothing and whilst there I was quite shocked at the quality of some t-shirts for sale. One brand in particular stood out, Pierre Cardin, t-shirts with horizontal bands of different colours, the logo was stitched on the front, but some of the logos were positioned between two bands so you could only read i.e. the top half of the lettering. Photos were taken and investigation will start tomorrow. lol.
If a problem arises -whether your or their fault- expect no solution.
Their conversion tables for nike running shoes have gaps, therefore I ordered a larger size than needed. When I recognised the problem I sent back the running shoes, claiming also the 30€ of shipping costs. What was the answer from sportsdirect? the product is out of stock so we will only reimburse you the value of the running shoes and nothing else. When I received their answer I checked the availability of the running shoes in their webiste and... guess what? they were available.
Utmärkt vara, fick paketet inom några dagar.
Överänstämde med informationen perfekt.
Fick även en stor kopp på köpet utan att jag beställt den eller något som har varit till mycket stor använding.
Skulle stort rekommendera företaget till ALLA.
RIKTIGT nöjd men mitt köp.
I went to Sports Direct at Westfield Stratford last Sunday. I asked the salesgirl to give me a size 8 pair of Nike shoes. She goes to me rudely 'Wait wait, I'm really busy' but she was busy chatting to one of her colleagues and laughing around. Disgusting behaviour. She should be sacked, she wears glasses and she's fucking skinny.
I have ordered from Sportsdirect over dozen times and no major problems so far. Very happy with most of the items, even though Sportsdirect should have a brand specific sizing chart, especially when it comes Sportsdirect owned names such as Slazenger, Lee Cooper etc.
Very reasonable shipping fee, 4-8 euros depending on the weight - plus home delivery within 7 days (from the UK to Finland).
I placed an order for a ladies mountain back late Tuesday evening for next day delivery so as I'd missed cut of point I received it Thursday
When my bike arrived it was damaged I was so annoyed it had a dint in one side the other one of the large letters had peeled away this isn't something you would expect ordering a brand new bike so I rang customer service which the phone call probably cost around 20 pound I wasn't happy that I wouldn't receive my replacement until Monday when Monday came and went by Wednesday I was emailing customer support to see what had happend they them issued me a refund! I didn't ask for a refund I just wanted my bike delivered so then I had to re order I can not comment on this item as its due out for delivery today
I'm appalled by the disgusting customer service and unreliable delivery and there ability to carry out simple requests I would not recommend this company it's a disgrace!!!!!!!!!!
Order every couple of months from sportsdirect.com. Find their products to be of great quality while being inexpensive. The only problem I ever had was with the delivery but that had nothing to do with sportsdirect and thankfully has been sorted.
Would recommend to others, great company and looking forward to many more years of purchasing products from them.
I paid £4 for delivery which I would expect to be delivered in 2 working days at the very least! Their website states 24 hr delivery but u have to pay £8 or so for that! Anyways a week later and still no delivery and no phone number for customer services, you have to email or nothing lol terrible
Absolut en topklasse hjemmeside der har vildt gode vare til uhyre lave priser, fx kan der spares hele 150%!! på fodboldtrøjer(VANVITTIGT)!
Bestilte varerne en tirsdag og får varerne fredag morgen med DHL, der er meget informerende !
kommer helt sikkert til at handle der igen !
I placed my order on Tuesday and received it on Wednesday. Wow. All the items were there and exactly as described. Everything true to size. Good choice of casual clothes. Quality OK, for the price. In fact the prices were amazing. I didn't pay more than a few quid per top. I just hope things wash OK. Very pleased and would use again.
To reply as a company, please sign up here.