The whole order was delivered in one package on 28th December but when I opened it up, the Nike Class Wov Suit in Navy/Blue size Medium tracksuit was missing the trousers. I fully checked through the bag but I appear to have only been sent the tracksuit top and not the bottoms. I tried to call customer services twice as I hadn't heard back via email, both times I have been put onto hold for around 20 minutes. When I finally got through to the advisor on the end of the line, my order reference was taken and then I was cut off when I was put back onto hold.
Jay Martin found this review useful
I tried to buy my son a pair of football boots in store, they didn't have his size. I was told if i ordered them on-line i could get them next day, so that is what I did. Six days later no boots... I got little or no help from Sports Direct in sorting this problem and Yodel their carrier are worse than useless. On the sixth day after two promised deliveries I was told (after waiting 25 mins on their help line) that Yodel were returning the boots to sender and i was being refunded my money (this would take 5 days from SD receiving the boots back from their courier..), No explanation was offered.... Both Yodel and Sports Direct are utter clowns that care not a jot about the customer. I hope they both go bump - very soon...
Karen Cronje found this review useful
I tried to post my comment on bike i already bought from sportdierct but they were dishonest to post it.
I bought this bike from two months ago and i have to replace the tires(front and back) cuz the originals are very bad quality and I have to replace the rare brake system which broken for no reason. the customer service provide by sport direct is very bad. so to sum up I don't recommend to buy this bike or any bike from sport direct.
posted on site http://www.sportsdirect.com, on 02/01/2013 10:30:48
has been Disapproved and Removed by the moderator Damian B.
I had order a leather jacket from Sports Direct. I was not in when the courier Yodel tried to drop off. I rang the number on the card to rearrange and a woman said she would deliver the next day. Waited in all day no delivery. Rang the number again no answer this time. Rang it from my mobile and funnily enough I got an answer. A very abrupt man, who tried to claim they had attempted to make the delivery (lie 1) As they were apparently based close to my home I said I would pick up from them. Could he was going out to work, (his parter wasn't though!) phone back after 7pm to get the address he point blank refused to give it me there and then, I asked him would he answer the phone yes (lie 2) I rang 3 times between 7-8pm no answer what a surprise.
The next day I rang Yodel, they tried ringing them and yes that's right no answer. I have emailed Sports Direct as there is no phone number on their website and would not trust Yodel to deliver sandwiches nevermind parcels.
I would advise until they get a pick up in store service or if you are house bound, not to use the online facility for Sports Direct as their couriers deliver at their convenience.
Got 2 Karrimor running shirts for christmas presents, one large one Extra Large, neither fitted despite me neve rhaving worn anything above a XL in my life. Have many runnign shirts from Nike, Adidas, Brooks etc and most are large. No way on this earth am i ever an XXL !.
Took them back to shop to get larger sizs as I like the tops, took the new tops to the checkitu only to be told they are 9.99 and the ones I have are coming up as 6.99, they are the same except the colour is orange on grey rather that grey on organge and one of mine had their bright green price tag at 9.99 still on it, as they were presents I had no reciepts.
One of the new ones also had a £6.99 price tag on it, the other it turned out had £9.99 tag for the EXACT same item, my suggestion they swop my £6.99 non priced one for the £6.99 prices one and the £9.99 for the one I have with a price on was rejected. Apparenrly it does not matter that they have their price tag on, its what the computer says, depite the fact I was not trying to change it for something else but the same shirt, I would have taken the grey/orange ones but they did not have them. Found another one same but with a zipped neck, again some on display at £6.99 other at £12.99. Where is the common sense, clearly one of the ones i had was purchased at £9.99 (tag on it), no idea what price the other one was but they would not change either as the new ones were showing as £9.99 !
Called customer service and tried to explain but they just said they should not have changed anything as I had no reciept, tried to explain it WAS Christmas and this is NOT what the signs say in the shop but she just put the phone down on me.
Called back and asked for a supervisor, guess what 'They are all busy' now if I had a pound for everytime someone gave me that rubbish, I would be able to buy the company. Promised someone would call me back (this was 1pm), still no call back by 4.30 so called back again, waited over 15 minutes as usual, asked to speak to the woman who was supposed to call me and they just put me through to receptiom where the phone just rang and rang. so had to call back YET gaain and wait another 15 minutes.
I spend (or rather spent as I wont set foot in this joke of a shop again) hundreds a year on running gear, shoes at £90-100 a pair every 3 months, shorts, tops etc they will never get my custom again. I run my own company and if any of my staff everr treated ANYONE like this they would be ex staff the next day.
Wait to see what my email to the Chairman brings, something I hope or next stop is a visit to his offices.
I can only advise people to AVOID this shop at all costs, you can get the same discounts elsewhere online and with MUCH better customer service.
I visited the Hull St Stephens store yesterday and bought some socks. They were on a stand that was clearly marked 2 pairs for £10 in very big writing. When we got to the checkout we queried the price and the lady on checkout told us they were not in the 2 for £10 sale, so I told her that I would like to not buy them then as that was the only reason I had picked them up in the first place. She came across like we were being very inconvenient to her even though there was nobody waiting in queue behind us. So I thought that she was peeved that she would now have to get a senior member of the team across to take the items off (I was feeling sorry for making her have to do this extra work), it turned out that she did not have to do this so she was just being ultimately very rude for no reason. Also whilst we were waiting in the queue a few customers in front of us were served and my husband noticed they had been offered a bag for life to put their shopping in and when we were served the lady on our checkout had offered us a bag for life that was already on the checkout in front of us. There were no alternatives and at no point did she or any of the other checkout workers make us or other people aware that they were not free. Only ever asking "would you like a bag?" (not "would you like a bag for life?" even) So we thought that we were getting a free bag for our purchases. When we queried the price again after refunding the socks and aqcuiring new socks. We were told that we had purchased a bag for 69 pence and that the prices were clearly shown behind the counter up on the wall were there were bags for life hanging with price tags on. I feel that this was false advertising as no one, including us were told that if we wanted a bag we would have to pay 69 pence and the lady on checkout did not in any way make this clear to us by drawing our attention to the prices on the wall. We were shocked and disgusted at what had just happened we told her that she had just conned us, she continued to hand us our receipt and made no offer of refund for the bag that we did not want to buy. How much they must make from unsuspecting customers is mindblowing. What makes matters worse was that it is not even a bag that we would use for anything else. Sports direct isn't even somewhere we would normally shop and the bag is so big that we just would not use it for anything. The lady on checkout made us feel that we were unable to ask for our money back on both occassions in the same shopping trip. The second time we just couldn't do with her attitude and chose to make a more formal complaint regarding this to someone higher up than in the store. I urge anyone that has a bad experience to contact watchdog/trading standards and get something done about the bad customer care that I and others on this site have had to experience.
I placed an order on 12th December, having ordered through SD previously and been satisfied with delivery etc. My order has been in the Yodel Centre in Vauxhall since 15th December, with no activity according to their tracking code. I can't get hold of anyone either at SD or Yodel as all lines are busy, plus you have to pay a ridiculous amount to speak to anyone in customer services It took me hours scanning the internet to even find a contact number. I will not use any internet company that uses Yodel for their deliveries ever again. I've repeatedly emailed SD for a refund/action on the order but to no avail - I just get a stock reply to check the tracking details. It looks like a letter to management is due, as it would appear to be the only way to get my money back, plus I now have 1 day to replace the missing items which were purchased as Christmas presents. APPALLING SERVICE & COMMUNICATION
Simon 'Cakes' Grinyer found this review useful
SPORTS DIRECT VERY QUICK TO GET MY ORDER SORTED AND PICKED UP BY THEIR COURIER BUT HAS GONE DOWNHILL FROM THERE .!!!! YODEL!!!! has had my order out for delivery since 15th dec one day after recieving it but still has not been delivered .either of these companies are hard to get hold off to speak to anybody ,keep sending sports direct emails and all i get back is track your parcel .""i know where it is in same place as 5 days ago ????? yodel would never use them after this .but not getting any answers from sports direct either to chase this mess up
I don't know who is charge of laying out their stores but whoever it is should be sacked.Whenever I go into a store I say to myself "never again".
They have stuff all over the place so it is very difficult to find anything,in the end I give up,almost losing the will to live.I also find the staff most unhelpful,I don't think that they have much motivation,which understandable in some way given that their stores are in such a mess.They get the staff that they deserve.
I am a customer from Greece, and recently ordered some goods worth almost €600 [incl. delivery costs].
The order proccess was complete on Dec. 09/2012. A couple of days later, I have received an email stating that "we have despatched the items for your prder number" and below there was a tracking number for the dispatch, which redirected my to the DHL courier. When in DHL website, I realised that the only think given out to thec ourier was some.. 'shipment information', but not a parcel [with a date of December 10, 2012]. Now, 12 days later, still the same message appears (shipment info received) but not progress on the parcel itself. I phoned DHL, they told me that sportsdirect hasnt given them any parcel, only ordered them to take a shipping number. I had realised that something was wrongh with sportsdirect, and decided to email them. After 5 emails, no answer. Thried to call them, automated answer "we are very busy' and the line goes off.
I think they have actually sent [or even arranged] nothing, they charged my credit card and did not proccess the order..
Any advice of how to report them to UK Authorities??
Jay Martin found this review useful
We ordered a pair of Nike football shoes for our son on 17th November 2012. A month later they have stil not appeared. We tracked the item, which Sports Direct claim was delivered on 19th November, and it was delivered to a town 8 miles away with no signature provided. Despite this evidence we still had to complete a form to prove the item was not received. I was concerned they would go out of stock on the item so I contacted Sports Direct to be told that they had plenty of the item. They have taken over a week to process the form returned, despite me chasing them. I have just waited 25 minutes to be told that the item is no longer in stock, it is four days to Christmas! So there will be one disappointed 8 year old. Sports Direct should be ashamed of themselves! Avoid there mail order at all costs!
I was looking for a certain football strip and size and spent the whole weekend going around the shops. In a state of desperation I thought I would try the sports direct web site again and this time they had stock of what I was looking for. I placed the order along with some other items for our youngest who had only asked for this one thing for his Xmas on Sunday. By early Tuesday there was no sign of any activity for my order other than the standard reply at order. I was a wee bit worried so looked for a customer service number and came across this site. To my horror the reviews were shockingly bad and when I called customer services and got through to the right queue I was told all lines were busy and got cut off!!! This did not help my anxiety and after reading more threads on this site I thought I would just have to take the failure on the chin and vote with my feet next time. Late on Tuesday night I got an email to say my items had been processed and when I got home tonight (Wednesday) after 19:00 there was a delivery van outside the house.
I thought it was important to come back to this site and report good service to give some parity and hope to some other customers who may have been worried like me as quite often you only ever hear about the negative and not the good.
Hope it works out for you as it did for me.
Read bout 50 reviews bout staff being moody or stressed or what ever crap, but have you considered whats it like to be them, under pressure to hit targets as soon as there shift starts so with in a few hrs of being moaned at by the management they are gona be a bit grumpy (lets face it so would we) then on top of that they polite telling people they cart have a refund and explain why to be met by verbal abuse and in some cases violence and threats (look up 1979 trading standers act that's what the company uses)
so here's my review i have shop in 4 sport directs in my area and no what i found it was good granted yes a bit understaffed and the staff was stressed by the time he got to i me but i had a laugh and treated him like a human and you know what it was great customer service, he even thank me for taking the time to be so understanding and have a talk bout what the Liverpool score was.
so have some advice don't get moody with the staff and try and see how things are for them you mite find smiling and trying to have a joke with them may relaxes them and make them more helpfull.
purchased an item from your store in Bolton Town centre on Thursday 5th July 2012, which does not fit me.
I returned to the store on Saturday 7th July 2012 (Unit 5, Victoria Plaza, Bolton, BL1 1RD) and waited in a queue for over 10 minutes while staff where just ignoring customers and just standing around not bothering to serve anyone.
When I was eventually spoken to, I was told I would now have to go upstairs for and queue at the tills there for a refund.
I queued for another five minutes to speak to someone about my refund, which was refused.
At 13:24 on Saturday I asked to speak to the manager and explained to him that the Adidas Top I had bought from the store was supposed to be a size small (s) but is way too large and it cannot possibly be a size small, as I am wearing the same brand top that day which fits.
I had also measured it the night before and the item I bought is definitely not a size small (s) to which the manager replied that it is not company policy to give out a refund.
I was not happy with this and explained that the item in question is not fit for purpose as the sizing in the label must be incorrect, and there is nothing else I want to exchange it for therefore I would like full refund.
The manger again refused, quoting company policy to which I said I know my statutory rights, and will contact Trading standards and the BBC Program Watchdog about this breach of my statutory rights.
He still refused and gave me a complaints form which is a faded photocopy so I can hardly see the writing on the complaints form and when he gave it to me he smiled and said “good luck “ sarcastically. I then asked him for his name so I can write to head office and he refused to give me his name.
After 3 times on the phone with customer services they told me to go back to the store and speak to the Area manager on a certain date, The area manager knew nothing about emails or phone calls to customer services and I also found out that the person who I spoke to on the day of returning my item was not a manager.
I received a full refund but should not have to go through all this. Never again!!, No apology!! no investigation into workers pretending to be managers!! and no interest in my complaint!! NO Communication!!
Tried to make an online order and after registering it wiped all my goods from the basket, TWICE! After finally accepting my details i attempted to make a payment ony to me met with please try again, i checked my bank and unsurprisingly they had taken the money from my account. I then decided to contact their customer services to check that the order hadn't indeed been placed, after navigating their website i discovered there was no way of phoning anybody, make of that what you will, the only method of contact was advertised as email or by post. The email option is farcical, you have choose a topic from the drop down menu and every single option except one will take away the email option and fob you off with a FAQ answer. The only option that allows you to send a message takes away the message box and you can only send an order number. The FAQ answers are inaccurate and if your not happy with them you have to write a letter and send it in the post! According to Sports Direct they hadn't actually taken my money and it was pending and if it showed up on a bank statement as being taken, it was actually still there but was pending and the number was a reference number showing this. According to my bank, they had very much taken my money and the reference number they referred to, was actually an authorisation number to show they indeed had taken the money. The helpful customer service team you can't actually contact but had left a handy FAQ menu instead, informed through their useless fob off menu that the money that was actually pending and not sitting in their account , would take 5 working days to show in my account again, 5 WORKING DAYS!!!! Again make of that what you will but clearly something really isn't right there. I will never ever shop from there again and will warn anyone I meet against shopping there. Awful
Bought a jacket and socks 40 days ago totalling £75
I got an e mail a few days later that my order had been dispatched, waited and waited but nothing arrived so I contacted SportsDirect by e-mail. Received a reply a few days later that courier (YODEL) coudln't find the parcel and I should advice them if I wanted a refund or the order resent. I replied that I wanted the order resent but after a week nothing arrived. I contacted them again by e mail but there was no reply so after checking on line I found their Customer Services number. I waited more than 20 minutes until I got to talk to a member of staff. He told me that they would resend the order and I should receive an e-mail. I got a parcel today from them with just the socks!!! NO JACKET!!! I am again on the phone waiting while I write this, i have been waiting for 15 minutes so far ( I dread to think how much this calls will cost) I am so frustrated, annoyed and disgusted. I will have to pay for this calls I made, so this is going to be the most expensive jacket I've ever bought. I will never again buy from Sportsdirect and I will make sure to let friends and family know not to trust them as it is not worth the stress. And I do hope I get my jacket!!!
One star is too generous a rating! This company along with their courier YODEL/HDNL are quite frankly one of the worst. It should be standard that ALL online retailers state which courier company they use before allowing to select your delivery option. I ordered an item last week and paid for next day delivery to be delivered to a work address - I work on reception and am first point of contact for everyone, I knew I would be there all day, but the tracking information stated that the 'Consignee could not be reached'. I don't even think the driver attempted to deliver. I ended up making a 50 minute journey to the depot to collect the parcel myself. What's the point in forking out for a delivery service when they fail to do so?!! It has probably cost me more in petrol to collect it. In my opinion this is pretty much stealing people's money - from the looks of it this happens regularly with many, many people. I did want to just cancel my order as I don't feel I want to line the pockets of such a useless company who obviously don't care about their customers - but alas no reply whatsoever from customer service. I will NEVER be using this company again.
Ordered a pair of jeans online and chose standard delivery (3-4 working days) I ordered on a Wednesday evening so expected delivery around Monday / Tuesday the following week and as I had that week off work I chose for delivery to go to my home address.
On that Saturday morning I tracked the delivery just by chance and saw my parcel was out for delivery! I decided to stay in all day and wait. Nothing arrived! No calling card was left. I checked the tracking again and to my surprise it showed it had been delivered at 1pm and signed for by me!!!
I emailed Yodel and they replied the following day (to my surprise they were replying to emails on a Sunday) saying that if I hadn't received the parcel I would have to speak to the sender :( I emailed SD Sunday lunchtime and was expecting an auto-reply advising how many days to wait for a reply but I got nothing. I emailed again on Tuesday and got nothing. On the Thursday I was so fed up I wanted to call them although there was no phone number on their website (very odd!!) I found a number from a Google search, called and was in a queue for 10 minutes, then spoke to a lady who did not once apologise, did not seem bothered by my situation at all, she explained they take approx 5 days to look at email and there is no auto reply advising this because customers used to reply to the auto reply email which was a no-reply email. She said she would contact the courier and get back to me, she didn't even ask for my phone number or email address, I had to prompt her to check these with me!
No sooner had I put down the phone did I get an email from her asking me to print off a form, sign it to say I had not received the parcel and scan or post it back within 2 working days! She didn't mention to me on the phone that I would have to do this and I have no printer or scanner! The following day I was going to London for the day and Monday I had to be back at work so I had to get ready there and then and go to the local library to print, sign and scan the form and email it back to her!
This was 9 days ago and I still haven't had a phone call or email from an actual person explaining what was being done!
What I did get was an auto email telling me that a parcel has been shipped - but to the same address which was a problem as I was now back at work! Tuesday I had a calling card (yippee, they found the right house this time!), called the number and although my work is only 3 miles from my home the courier says she doesnt deliver that far away, so I had to ask my Landlord to accept the parcel which he kindly did.
I collected the parcel yesterday morning and THEY HAVE SENT ME THE WRONG SIZE!!!! I ordered american size 6R and they sent me 2S, they are far too small :(
I emailed them again yesterday but of course, I am still waiting for a reply!!!
(P.S. I have worked in customer services for 15 years and in my third email to SD I told them I would not yet write a bad review as they still had chance to resolve the situation to my satisfaction but as they could not be bothered to type a reply to any of my emails I thought now is a good time to write that afore-mentioned review!)
EDIT: I have just sent this to Watchdog!!!
Bought a childs coat with hood from Chesterfield Branch of sports direct and asked, as the child is not with me could i bring it back if it does not fit. Yes no problem i was told. I purchased a size 11 to 12 and my child is 9 thinking it would last longer as he is growing. At home he tried on the coat and in the body it fits perfect so far so good, we then put up the hood as this is a winter coat. This was the problem the hood only comes half way over his head bearly covering his ears. So we take the coat back to the shop and ask for a refund only to be told that the coat is not faulty so no refund will be given. We explained that as we expect the hood to at least reach his fringe so as far as we can see the coat or at least the hood is not suitable as a hood. The manager of the store then fetched another coat of a larger size and said this one is slightly larger so exchange for this one. I said why would we have a coat that would be to large in the body and even then the hood would still be to short anyway. manager then said well they are same short hoods so its not faulty so we can only give a cedit or exchange. At this point i gave a slight chuckle under my breath at the situation and that they expected us to have a coat to large to try and improve the hood size to cover his head. The manager then Aggressively and threateningly said "Dont You Laugh At Me!" i said what? as i was shocked at his response and behaviour. We then said as we paid cash for the item and it was not suitable as a winter coat, as advertised, we would like our money back. The manager refused and said its company polocy not to give refunds only credit or exchange. As the manager was getting aggresive and would not even listen and just talk over us we asked for a complaints procedure the reciept and item back and would take this up with the head office. Also we asked for the managers name to be written on the complaints procedure, he wrote his first name and when asked for his first his last name he said in a rude way "that is all you need". I accept that the coat is not faulty but if it does not do the job it was purchased for or indeed advertised as than i would have thought that even just for customer satifaction and good will then a refund would be issued. If you bought a winter coat and the sleaves only came halfway down your arms would this be considered as not faulty. Well they have lost our custom over a £20 coat and also many people we know and that is lots of lost sales for £20 refund. I am still trying to contact customer services to resoplve this but even thats proving hard work. Good luck Sports Direct if this is your company policy and idea of customer service, you going to need all the luck you can get.
I bought several items from sports direct on friday 7th and paid extra for next day delivery. 4 days on STILL no parcel! May i add here that sports direct didnt drag there heels to debit my account of the funds! I checked on the tracking number where my parcel was....YODEL. Couldnt belive it after all the bad reviews and complaints EVEN on watch dog, they are still being used! Apparantly there was a delay at depot---for 2 days! then they 'tried to deliver' and sent parcel back to depot. I was in all day allready hopping mad as i'd had to spend two days stuck in any way. NO ONE came to my house, NO ONE left a calling card. sent numerous emails to sports direct, couldnt find number on site, no number to contact yodel all i could do was send begging emails to contact me on where my parcel was. Eventually this morning i managed to get service number for sports direct though going though head office! They were adament there was only two solutions...they could request the parcel be delivered again...or request the parcel go back sportd directw which could take a week, then it could take 2 weeks to be refunded and then another 4 days formy bank to accept it????? AWFUL AWFUL. I ended up opting for another chance at delivery, i checked on the tracking web site and lo and behold it was on it was out for delivery AGAIN. What a merry go round!! lesson learned....all ways check what delivery service is used and NEVER use sports direct again as why would u not publicly show ur contact number?????? bunch of jokers!
Last week Saturday I bought a football kit for my 5yr old son from SD Bromley, I asked the sales assistant to point me in the direction of shin pads and he said that the ones on the bottom shelf were suitable for my sons age. When shin pads were tried on at home they were way too small for my son so I bought them back to the same branch today.
I tried to exchange the shin pad for the next size up but I didn't have the receipt on me. The sales assistant insisted that I needed the receipt or my bank statement, I thought she was joking as the items were only £2.99. I requested that I speak to a manager and she pointed to a fine print policy on the counter and said that I should read it. I said "no" as no one showed it to me when I was purchasing goods so I wasn't going to read it now. She babbled on about different codes for different sizes. I questioned as to what I should do now and she indicated that I should bring in statement or buy the larger shin pad. I was lost for words and refused to buy the additional sweatshirt I was going to purchase.
Now I'm at home, I have found the receipt and I will return it and hopefully exchange but I won't be buying any more goods from them no matter how cheap they are.
Karen Cronje found this review useful
I placed a £150 order with Sports Direct last week. The folowing day they notified me that the order was with the couriers but it failed to arrive. When I contacted the couriers they said they had never received it. I emailed Sports Direct 6 times but only received a standard reply saying the parcel was with the couriers. Eventually I got hold of a phone number for Sports Direct. Over the course of 4 telephone conversations they are refusing to say where my order is. They have told me that THEIR warehouse has lost the parcel but they will not be replacing it nor will they be giving me a refund. I am absolutely lost for words. Is this not called STEALING?
Judging by the number of similar reviews on this website it appears to be common practice by Sports Direct. I have contacted Watchdog about this and suggest others with bad experiences with Sports Direct do the same. If they have enough complaints they might make a programme to shame Sports Direct. Alongside this I am taking them to the Small Claims Court which costs £60 although I will be able to recoup these costs when I win my case.
I just hope that as many people as possible know about their shameful customer service and stop using this company.
Having been disappointed by the shopping experience I can only say the online experience is brilliant. I ordered exactly what I wanted, right style right colour and right price. I ticked normal delivery and our parka (not a pair of shoes) arrived within 24 hours. Big cheer for the online shop you beat the shop hands down on all counts!!
Bought a coat too big... genuine reason ...returned promptly to store.... would not refund money what so ever .Didn't want anything in store but was forced by a gutless manager (who didn't even have enough good manners to give me his name) to accept a credit note... which i spent promptly on goods that were not required ...exited feeling well and truly RIPPED off for a genuine reason for return . Have spent alot over the years instore but that was the last time ...They had my money and that was that i felt CONNED.
BAD CUSTOMER SERVICE .
I brought a pair of jegging from SD,took them home tried them on , they were too big, took them back next day for a smaller size, they din't have any, chose similiar pair but cheaper in price and expected a £5 refund in diffrence, eh! no they offered me a credit note for £5 i refused it and asked for the £5 to be refunded on my debit card. No can't do that the salesgirl said, they called the manger, Thats our policy he said, I replied "IT'S MY POLICY NEVER TO ACCEPT A CREDIT NOTE, I AM COMPROMISING HERE TAKING A CHEAPER PAIR INSTEAD OF DEMANDING THE WHOLE TOTAL OF PURCHASE BACK". Even the salesgirl said she wouldn't be happy accepting a credit note, She was fine with me but the manager was adamant , i asked where the notice was that it was against their policy to refund , cos i never saw one! then i asked to check the item i'd bought for any faults as i might get a refund if the item was faulty and to get a total refund. The manager then accused me of trying to sabotage the garment in front of him, As if i would when there is a camera above the til desk. All i wanted was a £5 refund for the difference. i am now stuck with a pair of jegging of lesser quality than the orignal ones i brought and a £5 credit note i'd be too embarassed to give anyone for a present. Primark even give refunds if you change you change your mind with no questions asked. This is a crap Company raking in money for shoddy goods. No wonder their permanet Staff got shares in the company as a bonus in 2011. I WILL NEVER STEP FOOT INSIDE ANOTHER SPORTS DIRECT SHOP EVER.
Karen Cronje found this review useful
Purchased a top of the range Carlton badminton racket from Sportsdirect. The handle of the racket broke during the first game. After several weeks delay Sportsdirect finally sent me a replacement racket. Exactly the same thing happened with this racket, they sent me another replacement. Unfortunately the third replacement suffered the same fault and broke in the same place. Having played badminton at a competitive level for over 20 years I have never experienced such problems. I suspect that Sportsdirect are selling products that are seconds or fakes. Sportsdirect eventually agreed to a full refund. That was over 1 month ago and I am still waiting. Each time you call customer services you have to wait in a queue for 30 minutes, they don't respond to emails and they renege on their promises. I have never written a review before now but dealing with this company has been such a miserable experience I thought it would be good to warn others.
Thought i would add my experience of this company.
Last year I took my teenage daughter shopping to Sports Direct in Kirkcaldy.
A woman was stacking shelves at the footwear section so I asked her where the boxes of trainers were for the ones my daughter liked .
Sighing she threw down her boxes of trainers to the floor.
I was taken aback by this as she replied "Not all trainers are out here ! ,we keep the decent ones in a storage room."
She stomped off and shouted at a young kid to come help me .
She continued to throw boxes on the shelf very loudly while looking at me like i was dirt ..presumably because i had dared to bother her ...
I was furious at her attitude towards a customer so i went to the checkout and asked to speak to a manager..
Imagine my shock when the same woman then appeared at the till asking what was wrong .
I then asked to speak to a different manager as my complaint was about her.
A different woman appeared and took my complaint ,but it was obvious she was going to take no action ,her body language ,her attitude all said " I dont care".
I then asked how i could complain out of branch and was shown there website address.
I went home and explained my experience in an email to sportsdirect.com
I received a reply two weeks later basically saying they cant comment on any internal stuff that happens in store ,i got no apology ,I was disgusted and have never been back since ..I will never give these people another penny as long as i draw breath.
Never had such an unpleasant retail experience in my 43 years
Today I bought a running short from bradford shopping centre sport direct store, normal price is £24, but there is discount label of £19.99. And when I arrived to till, a guy said the real price is £22 not £19.99.
And he asked his college and she also said that's mistake , real price is £22. And they asked am I gonna take it? I said yes I will, but they don't say sorry for their mistake and they acting like, they don't care of am I taking or not, so I said, you guy should take care of it, that's not very nice the price is different from till and label. But I said very politely and friendly, immediately , the girl start to tell me, that's not her fault, and may b some customer will changed it as tricky, and they can't check everything, and that's not her fault. So, I said , I am not saying that's ur fault, and I don't need to know who fault is that cause I am not working here and I am customer. And in a company, u can't blame each other like this as that's not ur fault, that's not her fault, cause u all working together and have the responsibility of mistake. And she tell me again , that's why she explaining me, and that's not their fault. So, I just stop talking and waiting my payment translation finished. And a guy from till pointing me and warning me ,said his college is right, that's not her fault, and they will not tolerance of the way I am talking to them, and he will not let me tell his staff in that way. I was shock, I didn't rude, i didn't shout and they are just keep saying that's not their fault and they don't listen and communicate with customer and finally, thy threaten me! So, I feel so shame and, I just said thank u and I just get off from the shop as fast as I can, I was really scared to talk to that kinda rude people, and I wonder how sport direct hire such a poor attitude people and lack of training of customer service. I asked a guy name, and I was really want to complain abt this to customer service, but my husband said, even I call them , I will just wasting my time and energy of angry, they can't fix it and the whole corporation is like that, so I better to forget abt it and will never go back to sport direct again. If they just said," we are so sorry for this mistake and any inconvenience , how can we help u with this or would u able to take it with this price? , if they told me like that, I would even say dont worry abt it cause they show respect and customer care, I paid already £20, I don't bother to pay £2 more. All i realise is ,Sport direct is not the right place to spend my money and i just received one trouser , poor rude service and threaten. I feel very uncomfortable to wear this trouser too.
I would like to see their last years accounts as trying to get a refund out of them is like getting blood from a stone. The way they seem to hold onto your dosh is scary. I bought some walking boots for £69.99 from their Telford store and when I got home i tried them on and walked around the house for the evening to make sure they were ok etc. I discovered that they were a little tight but more annoying was the fact there was a very weak join at the front where the sole was welded to the toe cap. It looked like water to seep straight through.
I returned the boots the following day and after getting no where with a helpful young member of staff who just kept saying I could have a credit or exchange I asked to see the Manager as I wanted a complete refund. I was not happy with the boots at all and upon a much closer inspection they did look like SECONDS ( Beware)
A guy called Tom Wellings came down who introduced himself as the General Manager and after I explained the reason for the return and the request for a refund he simply said it was not their companies policy to give refunds. I said that the goods were not fit for purpose and were faulty. The fact they were a little tight, now, did not come into it and anyway is not a statutory reason for a refund. There is a fault on the boots and he did not want to know.
Their attitude is crazy. We are a very sporty family and over the year's we have spent £thousands with them. I did point this out and his reply was a roboted answer that sounded like, i am not programed to answer that question. He just kept pointing to their returns policy on the wall and had a complete disregard to the Sale of Goods Act. One of his replies was - we have experts employed, that work very closely with Trading Standards and Trading Standards tell them what to do. DO THEY !!!. If they do then they are not listening.
I hope any readers find this informative. I stated by referring to the financial stability of the company. i cannot substantiate that they are in financial trouble but it seems strange that they would sooner I write these condemning words and lose all our future business than give me a full refund of only £69.99p that I am legally entitled to as the goods are faulty. I will be pursuing this to the end and even through the courts and blogging everywhere with as much publicity as possible. Please watch this space.
YOU MUST MAKE UP YOUR OWN MIND WHERE YOU BUY YOUR SPORTS WEAR. ALL I CAN SAY IS BUYER BEWARE.
Ordered a pair of football cleats for £104. Wore them ONCE! and found a rip on my left boot. Went to get an exchange due to the item being faulty. Asked politely if i can get an exchange and the sales assistant replied, we cannot exchange this as this is not a manufacturing fault, he just GUESSED and ASSUMED and said it looks like it was due to studs contact (like he was there and saw me playing football) and its not manufacturing fault.! ? he stated "its unfortunate its happened"!!. So lets get this straight a cleat that cost £104 and like he guessed it was a due to a stud contact it ripped, surely a boot worth that expensive can take contact for the FIRST time i played in them, fair enough if i had them long time. I cant get a refund not even an exchange all i got from the sale assistant was "Sorry it UNFORTUNATE". Absolutely horrendous customer service and business. Worst thing is i was a very loyal customer to sports direct. The amount of products iv ordered has probably had an affect on their revenue. As from this day i'm not spending a penny on sports direct!. have couple of boys that always buy new cleats each year from sports direct i will be telling/convincing them to STOP shopping there and switch to pro direct. Also letting everyone i know how poor the company and customer service is and not to ever shop there!. WORST RETAIL EXPERIENCE EVER!.
A friend of the family bought my son some shoes but they were not for the team that he supported. We went to Sports Direct in High Wycombe with the receipt for an exchange or refund. The shop has always been a bit tight with a pushchair however it had been refurbished so I was hopefull that things would be better this time. Although the store's size had been increased to cover two floors we struggled to get past the first row of rails. I am a carer and would be unable to take my clients with wheelchairs in there. I found a member of staff and asked if he could help. I asked him to get us a plain pair of shoes from the stock room (which was downstairs). He did this and I thanked him. We battled through the stock on the shop floor and went to the till downstairs to complete this seemingly simple transaction. After queuing for quite some time we were informed that we would have to go upstairs in the lift to do an exchange. I couldn't fight through the stock with the pushchair again so left it near the till and took the stairs (no instructions from staff or signs for lift). Once we got upstairs we were met with an even longer queue. I asked staff for assisitance with my exchange but was answered with a series of grunts and eye rolling as I had interrupted their conversation with friends over the walkie talkie. I abandoned the shoes and left with my original pair. I sold these on instead of trying instore again for a refund/ exchange.
I looked on their website and saw the shoes that we were after and decided that this could be a simpler way. The order went through and a few days later I received a card to say that Yodel had attempted delivery but I was out. Fair enough, I had been at work and would be the next day (when they had offered to redeliver). I called them and re-scheduled for the Friday. They said that was fine but redelivery would still be attempted the following day. I said I definitely would not be in but they still insisted on trying. Friday came, I stayed in from 8am till 7pm as required (no am/pm delivery slots!) No delivery arrived. I called after the weekend. Yodel said that it had not left the office on the Friday. They were aware that it should have. It had now been sent back to Sports Direct! I called Sports Direct and after 14minutes 47seconds on hold the lady arranged a refund for me saying I was not the first to complain of these problems. I am waiting for my refund and have a very dissappointed son.
No shoes and a lot of time wasted. Will not be doing business with Sports Direct again. Discourteous staff in store, poorly managed, lack of communication with courrier, not worth the trouble!
I am writing regarding the deceitful practices of Sports Direct when it comes to the age-old carrier bag issue.
I visited the North Street, Brighton, branch of Sports Direct with my wife on Sat 27th October and fell victim for a "second time" to what I can only call a scam on the company's part.
As I took my purchases to the counter, the member of staff said "Do you want a bag?" and it is this question that I want to complain about. All she said was "do you want a bag?" to which I replied, "yes please". Only to discover that without another word, she had scanned the reusable bag and charged me 59p for the privilege.
I told this to my wife, who was elsewhere in the shop, and she was angered by this, not least because the exact same thing had happened in this exact store 2-3 months ago, and she demanded her money back there and then.
On this occasion she demanded to speak to the manager of the store, who defended his staff...until my wife told him to actually watch his staff in action. As she stood there, this same member of staff at the counter did the same trick on 4 customers, and the manager turned and saw this happening. At this point, suitably embarrassed, he asked for her to be replaced on the till and wait for him out the back.
As this happened before, with a different member of staff, I hardly think this is an isolated incident.
Their staff are asking "do you want a bag?" when they should be asking if the customer wants a "free bag" or a "reusable bag for 59p".
The manager said that the staff should be saying "do you want a bag for life?" yet, still no reference to the charge, which is not small at 59p anyway!! Think how many customers have not noticed the 59p charge on their receipt, or not had the confidence to go and complain - their company is making a fortune out of this cowboy practice.
The manager then said that he doesn't watch his staff at the tills to make sure they say the right thing, to which my wife replied "well maybe you should!"
How can they possibly justify this activity of asking customers if they want "a bag" and then charging them 59p without even telling them? Their employees are presumably told that they have reusable bag sales targets to hit......otherwise how can they possibly explain this?
I emailed them 7 working days ago, no reply..............
The amount of money I have spent with this comapny you'd think I'd be able to exchange something thats the wrong size!
I was bought a pair of boots and they were too big so I took them back to my local shop to exchange them but because I didn't have the receipt (because they were a gift) I was told that they couldn't exchange them, because for all they know I could have nicked them from the shop!!! EXCUSE ME????
They were clearly purchased from Sprots Direct because they had their labels all over the box & the boots were still in their original packaging and unworn!
I've never liked the fact that when you buy something from the store, you will only get credit if you rerurn it, but as I always buy from there, I've accepted that as I can just buy something else, but to have SO much trouble trying to EXCHANGE something - well, they've just lost a customer in me!
Also be careful when ording online as the courier company they use is YODEL so good luck getting your delivery any time soon - I recommend that you search for reviews on that company seperately!
Happy shoppig peeps! :)
Sent childs trainers back as faulty ( light up version) , no email response from Sports Direct Customer Service, no acknowledgement of item returned or what they planned to do, just a refund into my bank, despite requesting replacements.
They did not notify me that they were refunding, I only found out on my bank statement.
I also did NOT get the postage refunding as their statement says on the returns label, if found to be faulty, we will refund your postage, if sent by recorded methods, which we did to be sure they got the returned items.
They say to email them for a Free returns address, they NEVER reply.
I will never use these online retailers again.
Ordered items to be sent abroad.
I was charged for delivery.
When they were delivered the recipient had to pay again.
Their customer diservice department refused to sort it out - so Im putting them in court.
A disgraceful company that Trading Standards should take action against.
If you enjoy being treated like something that an 18 year old - who has absolutely no idea how to communicate with customers (think Harry Enfields Kevin) has just stepped in - then you need to go to Sports Direct.
Even if you don't necessarily want any assistance, it's still nice to be asked. If doesn't matter if you do or you don't in this place, as they will just ignore you.
Don't expect a please or thank you at the tills either. "That will be £19.99".....make the card transaction, and it gets handed back to you without a word.
I used to think that this place actually sold bargain trainers etc, but I've learnt that low(er) prices usually mean corners cut somewhere. The trainers they have only seem to be available there, and I have had problems with a number of pairs (and I never used to with trainers)
I took 2 pairs back (which after trying on at home) didn't feel right at all. I lost the receipt, but all the tags, and boxes etc (with their labels) were there. They made me wait at the till for 20 minutes while they hunted down the actual transaction on the system.
I could maybe (just maybe) understand that for a refund, but it was only for a credit note!
Customer service at it's very very worst. Chain of course owned by the owner of Newcastle United (who are just about to be sponsored by those parasites Wonga)
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