Sports Online reviews

Woefully incompetent.

Purchased some shoes from them to pick up the same day. When I arrived I was told the shoes were not actually in stock and they would issue a refund immediately. Still waiting two weeks later. Contact is slow and pointless. The phone number doesn't actually put you through to anyone just an automated service. Will not be using again.

Fantastic product

Good quick despatch of goods ,highly recommend

Very Good

Goods arrived well packaged and in exdellent condition.

Great service, Fast delivery

Ordered on Monday lunchtime, arrived next morning. Faultless service and great delivery. Will definitely be using again.

Faultless Experience

My experience with Sports Online was faultless. The customer service was fantastic, really helpful and friendly. Delivery time was very fast. Will be using you again and recommending you to friends and family. Thank you!

Great service

Ordered new badminton shoes and shuttlecocks on the Saturday and received them on the Tuesday morning. Brilliant service and I paid a good price for the shoes too in comparison to other sellers. Would definitely use them again.

Bought a stick without any problems, ordered the shoes today. great

Ordered a stick and arrived in Australia in no time at all, so impressed ordered some shoes as well.

Great product, great service.

I received Yonex socks in 2 days, great quality, excellent packaging. Highly recommended seller.

Excellent service

Ordered a new hockey stick which arrived ahead of schedule. Very happy to recommend.

NOT 100% SATISFIED

Placed an order for 2 pairs of hockey socks (for my son) payment (which included for 1st class post service) was taken for the 2 pairs.
I received 1 pair after 2 days. NO explanation as to where the 2nd pair was.
Telephoned the 'enquiry' number three times & got nowhere.
Sent an 'on line chat' question - no reply !
Sent a second 'on line chat' asking if anyone actually worked there.
Finally got a response, they tried to say I 'should' have had an email to explain about the socks being out of stock & 2nd pair would follow when new stock arrived.
It is quite obvious that I would not have been trying to contact Sports Online, if I had been notified in the first place the socks were out of stock !!
I am still awaiting the 2nd pair of socks.

first class service and value for money

Found the web site by chance ordered my sons cricket outfits but found the shirts and jumpers too big . Sent the order back and was refunded almost immediately and the new order was delivered within days .Excellent company

Promises promises no delivery

I ordered from this comany and guarenteed delivery 1-3 days unfortunatly I tried the track online with no updates no delivery then promised delivery 8 days later no delivery very dissapointed

Quick, helpful service

I had tried to get a new hockey skort for my daughter on 2 other websites, but both were out of stock and on back order. Cricket-hockey.com had the skort in stock. I was uncertain of the size required (my daughter needed 28" waist). I used the "contact us" section to ask what size was needed (small, medium etc). Within an hour I had an e-mail response. I ordered the skort that day and it was delivered two days later.

Extremely pleased - this will be the first port of call in future!

I returned my item 2 weeks ago and still have not had a refund!

Despite a phone call and an email sent to Sports Online, I have still not received my refund which is totally unacceptable. They assured me 10 days ago that they would shortly process the refund. I would not recommend this company to anyone.

Ed Davies found this review useful

Vet efficient service

This was the first time I have used your website and found the navigation round it very easy. Price of products ordered were very reasonable. Service and delivery very good.
Unfortunately Fusion bat split after 4 training sessions. Club captain spoke with staff who were very helpful. Bat being returned with postage being re-imbursed. Await return.

no queuing for my cue case

No problems at all. Service was very prompt. However the order was very straightforward so this should have been the case.

fast, efficient, product supplied as described

fast, efficient, product supplied as described

fast efficient service thank you

We received our product very quickly and was exactly as stated. Thank you.

Brilliant

Really fast delivery. And a very happy son, He was desperate for a his Funky gear and he is really pleased with it.
After hours of torturos knocking in he reckons his funky bat is going to go like a gun.

Product arrived as promised at time of ordering.

Ordered product online.Helpful communication by email let me know when it was due to be delivered. It arrived on schedule as per emails.Very good customer service.

oddly named product.

The coat is not bad, but the writing on the back is totally out of kilter with the product .I expected a plain umpires coat ,which from the
photograph it seemed, but looking at the back I found" funky" written
in bold blue lettering just bellow the collar,this seemed to be a little silly,I have had to try to blank this out.

Great product quick delivery

Great experience, no hesitation to recommend

Very happy just what I was looking for a an excellent price.

Purchased a peradon pool cue,arrived promptly,well packaged and in perfect condition just what I was hoping for and was far cheaper than anywhere else!

Quick Delivery

Thanks for the quick and excellent delivery

Very Good

Very Good pleased with your service

Stay clear, poor customer service. Ripped off.

1. After ordering the Peradon Snooker Cue 3/4 Leather Zip case, I was told by "Tom" that it was not in stock (even now the website still says it IS in stock) and I have to have an older version that isn't made any more.
The case is not sold any more anywhere, and is not worth the price I paid.
No one has responded to my complaint. It's been over a week.

2. The company has several websites with different names and domain names. But they are all actually just one company. This is misleading to customers, especially because they all claim to be "Cricket" or "Snooker" stores, when in fact it's just one warehouse operating under different websites.

3. Online Stock does not represent the actual stock.

4. The Peradon Cue I ordered is not the current model. I called Peradon to confirm this.

27 June 2012

Reply from Sports Online Ltd

Hi Carl,

Sorry to hear you are not happy with our service. I have just spoken to Tom about this and read through the correspondence you have been having.

Unfortunately the case you ordered was out of stock so we asked you if you would like the closest alternative. Tom explained how it differed and that it was a discontinued product and following a telephone conversation you agreed to have the alternative. In an email we said:

"If the case isnt suitbale then you can send it back to us and we will refund you."

We have absolutely no problem with this, so please just send it back and we will refund you in full plus postage costs. There is no need to feel "ripped off" or think you have to keep the case if you are not happy with it.

Excellent service and communication. 10/10

Very quick dispatch of order in 1st instance. Just had to wait for Royal Mail to deliver!! A few minor dents but communication was excellent to resolve problem and offered a couple of solutions.
Overall a very good experience and would recommend anyone to use SportsOnline.
I will revisit when necessary.

Poor Refund Service and Poor Delivery

Im patient in many ways, Ordered a Piri Piri bat for my nephew got the order wrong so cancelled it straight away, twice to make sure, 13 days later still no refund how long have you got to wait. a few days later ordered the right bat after a further discussion with the nephew. postage was 2-5 days. 8 days later still no bat, sorry its not good enough Disgruntled customer

C W found this review useful

Top quality service and 5* Goods

Service was brilliant upon ordering. Contact with the online help desk was very good indeed. The Cricket gloves bought were of the best quality I have used to date and were delivered in record time.

Excellent service

Ordered 15 Puma cricket caps that my club's usual supplier couldn't get. Arrived within a couple of days as promised. Good price too. Would recommend them to anyone and will be keeping an eye out for their bargains.

excellent service

Product came as described ,the day after I ordered it, very happy

Excellent speed of delivery

Chose second class post. Arrived 2 days later. Good value.

RECOMMENDED

Ordered the latest must have cricket bat for my son. It was received very quickly in excellent order and they offered a competitive price.

My son is very pleased as he has joined the "Cricket in Crowd" at school and constantly tells me the advantages of owning this bat.

Happy purchasers and would definitly use again.

Simply great prices and service

Great service, order acknowledged straight away, tracking number provided and goods supplied within 3 working days. Will definitely use you again and happy to recommend.

Recommended

Very quick delivery, great price

Excellent service

Havent had chance to use bat yet as it needs knocking in, but cannot fault the service I recieved.

Great!!

Quick delivery of original item, really easy to return and exchange, refund for first top was quick. Brilliant!

First class service

Fast efficient service. Ordered in the afternoon and had delivery next day by 10.30am

EXCELLENT

I had been severely let down by another company who claimed my goods were out of stock. One click to Sports online and my purchase was sorted and arrived the next day. I would definately recommend this company to my friends.

Fab Masuri Titanium Cricket Helmet, but was dirty and stained

I purchased a Masuri Titanium Cricket Helmet for my friend’s birthday, he loved the helmet, but the Masuri Titanium Cricket Helmet was dirty. Event thought the Masuri Titanium Cricket Helmet was in new unopened packing, the helmet was stained, there was dirt marks on the helmet, it looked like it could have been a display model instead of being new, I paid £90 for the Masuri Titanium Cricket Helmet and I wasn't impressed by the condition. I also purchased a Gray Nicholls Fiber glass sheet which I love that was really good value. The shipping was free and really fast. Overall I was really happy with the fast shipping on my goods, but unhappy with the Masuri Titanium Cricket Helmet which was a present for my friend has dirt marks on.
I would recommend this company to my friends,

C W found this review useful