Sports Online reviews

Sports Online reviews

Good
8.7
from 0 - 10
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106 Trustpilot review(s)
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Review by confirmed purchaser

fast, efficient, product supplied as described

fast, efficient, product supplied as described
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Review by confirmed purchaser

fast efficient service thank you

We received our product very quickly and was exactly as stated. Thank you.
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Review by confirmed purchaser

Brilliant

Really fast delivery. And a very happy son, He was desperate for a his Funky gear and he is really pleased with it.
After hours of torturos knocking in he reckons his funky bat is going to go like a gun.
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Review by confirmed purchaser

Product arrived as promised at time of ordering.

Ordered product online.Helpful communication by email let me know when it was due to be delivered. It arrived on schedule as per emails.Very good customer service.
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Review by confirmed purchaser

oddly named product.

The coat is not bad, but the writing on the back is totally out of kilter with the product .I expected a plain umpires coat ,which from the
photograph it seemed, but looking at the back I found" funky" written
in bold blue lettering just bellow the collar,this seemed to be a little silly,I have had to try to blank this out.
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Review by confirmed purchaser

Great product quick delivery

Great experience, no hesitation to recommend
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Review by confirmed purchaser

Very happy just what I was looking for a an excellent price.

Purchased a peradon pool cue,arrived promptly,well packaged and in perfect condition just what I was hoping for and was far cheaper than anywhere else!
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Review by confirmed purchaser

Quick Delivery

Thanks for the quick and excellent delivery
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Review by confirmed purchaser

Very Good

Very Good pleased with your service
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Stay clear, poor customer service. Ripped off.

1. After ordering the Peradon Snooker Cue 3/4 Leather Zip case, I was told by "Tom" that it was not in stock (even now the website still says it IS in stock) and I have to have an older version that isn't made any more.
The case is not sold any more anywhere, and is not worth the price I paid.
No one has responded to my complaint. It's been over a week.

2. The company has several websites with different names and domain names. But they are all actually just one company. This is misleading to customers, especially because they all claim to be "Cricket" or "Snooker" stores, when in fact it's just one warehouse operating under different websites.

3. Online Stock does not represent the actual stock.

4. The Peradon Cue I ordered is not the current model. I called Peradon to confirm this.
Sports Online Ltd

Reply from Sports Online Ltd

Hi Carl,

Sorry to hear you are not happy with our service. I have just spoken to Tom about this and read through the correspondence you have been having.

Unfortunately the case you ordered was out of stock so we asked you if you would like the closest alternative. Tom explained how it differed and that it was a discontinued product and following a telephone conversation you agreed to have the alternative. In an email we said:

"If the case isnt suitbale then you can send it back to us and we will refund you."

We have absolutely no problem with this, so please just send it back and we will refund you in full plus postage costs. There is no need to feel "ripped off" or think you have to keep the case if you are not happy with it.
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Excellent service and communication. 10/10

Very quick dispatch of order in 1st instance. Just had to wait for Royal Mail to deliver!! A few minor dents but communication was excellent to resolve problem and offered a couple of solutions.
Overall a very good experience and would recommend anyone to use SportsOnline.
I will revisit when necessary.
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Poor Refund Service and Poor Delivery

Im patient in many ways, Ordered a Piri Piri bat for my nephew got the order wrong so cancelled it straight away, twice to make sure, 13 days later still no refund how long have you got to wait. a few days later ordered the right bat after a further discussion with the nephew. postage was 2-5 days. 8 days later still no bat, sorry its not good enough Disgruntled customer
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Top quality service and 5* Goods

Service was brilliant upon ordering. Contact with the online help desk was very good indeed. The Cricket gloves bought were of the best quality I have used to date and were delivered in record time.
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Excellent service

Ordered 15 Puma cricket caps that my club's usual supplier couldn't get. Arrived within a couple of days as promised. Good price too. Would recommend them to anyone and will be keeping an eye out for their bargains.
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excellent service

Product came as described ,the day after I ordered it, very happy
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Excellent speed of delivery

Chose second class post. Arrived 2 days later. Good value.
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RECOMMENDED

Ordered the latest must have cricket bat for my son. It was received very quickly in excellent order and they offered a competitive price.

My son is very pleased as he has joined the "Cricket in Crowd" at school and constantly tells me the advantages of owning this bat.

Happy purchasers and would definitly use again.
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Simply great prices and service

Great service, order acknowledged straight away, tracking number provided and goods supplied within 3 working days. Will definitely use you again and happy to recommend.
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Recommended

Very quick delivery, great price
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Excellent service

Havent had chance to use bat yet as it needs knocking in, but cannot fault the service I recieved.

Sports Online Ltd Details

About this company

Visit Sports Online

Contact information

Call us on: 08444 870 530
We live here: Unit 25 Parkers Close
SP5 3RB Salisbury
United Kingdom

Category

Sports Online is ranked 3 out of 4 in the category

Sports Online is ranked 152 out of 258 in the category Sport

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