I purchased a Masuri Titanium Cricket Helmet for my friend’s birthday, he loved the helmet, but the Masuri Titanium Cricket Helmet was dirty. Event thought the Masuri Titanium Cricket Helmet was in new unopened packing, the helmet was stained, there was dirt marks on the helmet, it looked like it could have been a display model instead of being new, I paid £90 for the Masuri Titanium Cricket Helmet and I wasn't impressed by the condition. I also purchased a Gray Nicholls Fiber glass sheet which I love that was really good value. The shipping was free and really fast. Overall I was really happy with the fast shipping on my goods, but unhappy with the Masuri Titanium Cricket Helmet which was a present for my friend has dirt marks on.
I would recommend this company to my friends,
C W found this review useful
slendid service, standard 2nd class delivery arrived 3 days later, perfect condition well packaged. one fault ordered an extension with a snooker cue, when the extension is attatched there is a rather large step between the cue and extension at the joint, not a big deal really as the extension wont get used much. overall very pleased :D.
excellent job first tiime i have purchased from them, ordered a snooker case despite other retailers saying no longer available low and behold told it would be delivered within 3 working day and there it was. will use again thank you.
Despite ordering and paying for next day delivery on 23/02/2012, my goods have still not arrived. After spending ages trying to speak to a human gave up and had to do "live chat" where told that because of size they could not tell me when i would get item. Still no email (02/03/12) saying they have despatched.
C W found this review useful
I chose Sports Online because their web site described my purchase (a cricket bat) in more detail than any other of the sites I visited. The price was competative so I ordered it late on Sunday night and the bat arrived on Tuesday. Very pleased.
I bought a Peradon brass bridge extension, but when I received it the two parts it is made from (an inverted 'U' for the stand, and the bridge piece to shich the 'U' is attached) were not screwed together properly. This was not a great issue as anyone can tighten a screw. However the main gripe is that the 'U' was misshapen (I would say a manufacturing fault rather than caused by poor storage or handling in transit) so that the bridge does not sit horizontally. Basically I expected a reasonable brass product, and I received what feels to me like a cheap import from China.
It doesn't always go as planned and after a small hiccup over the Christmas period. TopCue (Sportsonline), especially Michael, did all they could to minimise the inconvenience. Good, open communication. Would definitely use them again.
Dave from Leeds
Great choice of products. I paid for next day delivery to my office and they didn't disappoint. I was able to track parcel which helped ensure I was available to receive it. Certainly will be buying my sports equipment from here again.
They were very helpful when I wanted to change the delivery method from standard to next day, which ensured the present was here in time for Christmas. Very helpful considering how close it was to Christmas, really helped me out with good service and on time delivery with a good tracking system to allow me to know when my product will be delivered. Would use again.
Ordered a hockey stick, site made decision making easy, the whole process was very quick and even when I had a query after the sale had been made, response was fast and more than satisfactory, thanks!
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