I ordered 3 things from Sportsshoes and waited on them being delivered after 7 days and no goods I contacted them and was told to wait after 10 days and still no goods I contacted them again and they informed me that my goods had been stolen at a Hermes depot but they would post them out next day delivery 2 days later no goods another phone call and another next day delivery promise next day 2 out of 3 of the goods came and another phone call to cancel the 3rd item. A great company badly let down by having the worst customer service I have ever experienced on line.
(although the phone staff are very polite)
Var lite orolig för att beställa från denna sida pga de omdömen som skrivits men eftersom priset var viktigt för mig tog jag risken och det ångrar jag inte. Köpet var väldigt smidigt, allt från betalning till information till leverans; varan levererades inom angiven tid och var i finfint skick.
Rigtig flotte priser og enormt udvalg af sko osv. Hurtig forsendelse og varerne lever fuldt ud op til mine forventninger. Kan anbefales og vil klart godt købe ved sportsshoes.com igen. Hurtig respons på spørgsmål. Eneste mangel er trackingsystem på pakken. Tak for god service og for billige og gode sko :-)
Jeg har nu handlet hos www.sportsshoes.com tre gange og har aldrig haft problemer. Det svinger lidt hvor hurtigt man får leveret sine varer, men det er mit indtryk at det er begyndt at gå hurtigere. Seneste levering tog fem dage.
Jeg har ikke haft behov for at returnere noget eller klage over et køb, så det kan jeg ikke udtale mig om.
Men deres priser er rigtig gode (man sparer typisk 30-50% i forhold til priserne i Danmark), søgemulighederne er også gode og leveringen er hurtig nok. Bemærk at der er gratis levering hvis man ændrer valutaen fra £ til €.
Recently used the site to buy a running gilet and they price matched a price I found on another store.
Good service and delivery was quick.
Only friction was that they only price match over the phone and not through allocating a special one-use discount code to use on their website.
I ordered shoes on the 4th of the month. I got a confirmation that the order was placed.
10 days later I got an email saying there was a problem with my order and they had tried to contact me but "there was a problem with my telephone number".
Concerned, I checked the number I had given. Nothing wrong yet I had no missed calls and no voicemail messages. I rang their number and left a detailed message (it was now after they had closed) with my number and the order reference, expecting them to call back the next morning. Just to be sure I also emailed them the same night.
The response I got. None.
So in summary They are unable to dial numbers, return calls or answer email.
Imagine you had a problem AFTER a purchase......
My advice: Stay VERY VERY Far Away from this crowd.
neil harkness found this review useful
This is the first time I've bought footwear online, but I needed a new pair of trainers so I gave sportsshoes.com a go. I found the site easy to navigate and within a few clicks I had a shortlist of trainers which I thought would be suitable for me. I bought a pair of the ASICS GT-2160 and after carrying out a quick search on prices, I found Sportsshoes.com to be the most competitive. Within 3 working days of placing my order, the trainers arrived, and they are fantastic.
Thank you Sportsshoes.com!
I have never submitted an online review of a company, but I literally couldn't believe how incompetent this company was.
Despite submitting two price match requests through their website (apparently they deleted the first one) and discussing the matter over e-mail with four different representatives, I am still not able to buy some trainers from them.
Assuming that their after-sales service is as good as their pre-sales service, I would urge you to look elsewhere for your purchase.
Jeg bestilte et par Saucony Triumph 8 til 600,- under prisen i Danmark.
Varen ankom i fin stand fire arbejdsdage efter bestilling, så ingen problemer her.
Jeg kan læse andre anmeldelser om problemer med service ifm. ombytning eller reklamation. De sendte de rigtige sko, så må vi se om de holder :-)
Michael Lajlev found this review useful
Impressed by the price and the range so ordered a pair of trainers from their website on the 8 June 2011 at 09:08. Received an email on confirming the goods were shipped on 9 June 2011 15:24 and given a tracking number. Despite several emails to them and fob off from their courier company, Hermes, I am still waiting to receive the goods! It is now the 20 June 2011! 3-4 days offerred on postage.... that is a laugh. My advice, don't bother wasting your time with this store. There are other sites out there with far better reviews.
For Sportshoes reference, my order number is 622822. Not that I expect any kind of response from you.
I bought a pair of women's running shoes. To find the UK size I use their size-guide. Of course I looked at the women's guide since it was women's shoes. Then I get the shoes and guess what they are 1.5 sizes too big.
I wonder and therefore compares with the male size guide on the website and guess what, it matched the size of my shoe size in both UK and EU sizes. Which means that I should have looked at male size-guide instead. How would i possibly know?
I would have liked to change the shoes to the right size and therefore writes to them about the mistake and I liked it changed, free of course since it is their fault.
But I get just a flippant reply that their guide is accurate, I can change them but I have to pay the cost.
Then I think, maybe I expressed myself unclear and writes again that I don't agree, and trying again to explain that i won't pay the cost since it is their mistake. But they don't reply my emails now...
jesper found this review useful
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