Bought a tent, which arrived next day. Unfortunately the tent had a manufacturing fault, but I called customer service and they had another one sent to me to swap the following day. Brilliant customer service, very good price and free next day delivery.
I ordered a £300 tent from Springfield Camping and was surprised to open the parcel and discover I had been sent two £300 tents by mistake. I rang the shop straight away and, after thanking me for my honesty in alerting them to their mistake, they offered to send me a free tent footprint (worth £50) in exchange for the extra tent. I doubt many of the bigger companies would be so quick to reward the customer in those circumstances. I would definitely use Springfield again - competitive price, speedy and reliable delivery, and brilliant customer service.
Stuart Martel, York
Arrived as expected - recieved a text with the 1hr delivery window - and it arrived half way through - good job.
Ordered Friday, arrived on Wednesday, IN FRANCE!
The delivery tracker was spot on. The price of the flysheet was very competitive and when it arrived was exactly what we wanted. Would definitely use Springfield Camping again.
Have already recommended to a friend. They were very helpful, I had been very disorganised and needed items the next day. I on.y got round to phoning them at 3pm and guy was very efficient and said he would process order immediately. Sure enough got a text in the evening telling me my items would be delivered within specific time next morning and they were.
Don't normally write reviews but felt the co and the guy I spoke to deserved the recognition
Springfield Camping had the cheapest price for the tent i purchased by 40 pounds, and it was delivered exactly when they said it would, and in excellent condition. My only regret is that i havent visited the store in person yet! Thanks S.C,!
Brand new vango airbeam tent purchased which failed within 12 hours of it's first outing. I requested a refund but was told that I could not have one and that it had to be repaired. Went back to vango for inspection but came back without any explanation as to what repair had been carried out. Not followed up by Springfield camping. Repaired tent leaked on second outing, not impressed!
Buying our new tent through Springfiield Camping was really simple. Google shopping showed them as best price with good feed back. We were looking for a lightweight tent to take bike touring. It was important to be able to stand , to pull, tight lycra on and off. The review on the Springfield website was clear and accurate. We have yet to try out the tent for real but good in the garden.
We were very impressed with the delivery service which gave an accurate delivery date and time.
Altogether very impressed.
I purchased a beach shelter off of Springfield camping and they were a pleasure to deal with. The comunication was fanastic and the product was exactly what I ordered and it was delivered on time.
I could not rate this company highly enough as it was a pleasure doing business with them and I hope to do business with them in the near future.
Only place on net to offer product I wanted in right colour and size, service was faultless, price very competitive, delivery time 1st class! Would I buy from Springfield camping again, of course I would, no hesitation!
Informative person on the end of the phone who could answer all my questions. When I explained my needs he could inform me the product exactly fitted. Arrived next day and was exactly what I had in mind. Perfection purchase all round.
Unfortunately Springfield were unable to complete my order as the item I wished to purchase was out of stock. However, they went out of their way to source a canopy for me by ringing Vango (who were also out of stock!). Consequently they the found another company who had stock of the canopy I needed and rang me with details of them. They had even contacted the company prior to ringing me to confirm the other company actually had some in stock for immediate delivery. An excellent service and i will definitely be using the company in the future.
They had the stock to support the order and at a price I could not find better anywhere. All proucts delivered promptly. I did have trouble becoming a member and the wish list then did not work.
I hope to soon enjoy the products!!!
I went to the shop to look at a tent I had seen a bit cheaper on lots of web sites, but Springfield was close to home and had the tent erected. I looked at it, sat in it, deliberated and went away. I could have saved £10 by buying online elsewhere but decided that the staff at Springfield had been so helpful and patient that it was worth it to keep a local shop going. I didn't have time to go back to the store so ordered over the phone and had the tent delivered to my work the next day. Buy your stuff from here- they are really nice, helpful people.
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