The payment was straight forward and quick, same as the delivery! Speedy delivery also with free stickers and haribos!! Although the box was slightly battered however I believe this was due to the delivery service - an overall amazing service, definitely recommend!
I bought online this time but have also visited the store on a number of occasions. The person in charge is extremely knowledgable and doesn't sell to you what is most expensive. He asked me about my riding style etc. And then recommended which was best for me. I have bought all my snowboarding gear from here and I have recommended it to all my friends who have also said the same thing. Excellent service and will only use this store even though it is 30 miles away from me. Cheers
I placed the order and realised I had not changed delivery address, I then rang Sputnik to redirect the delivery to the correct address. A few days later the shoes arrived at the wrong delivery address, I rang Sputnik to point this out and they just said for me to resend the item to the correct address and they would refund the delivery cost. I was refunded as soon as I had sent them a copy of the delivery receipt. Very efficient, organised and polite. A good company to do business with again in the future!
Helmet ordered was clearly a shop display item, had some marks on the outside and box was damaged. Was expecting better but didn't have time to return it and get a replacement before the trip. Might use again, but as it was the same price as a walking into Ellis Brigham (but they didn't have the colour I needed) I doubt I will.