i have now used this company on two occassions both times was impressed by speed of delivery on last use one cable was faulty on arrival one quick phone call and replacement arrived next morning.great service keep up the good work.i now own 4 wired nest box cameras and am well pleased with the quality of pictures.all in all one satisfied customer many thanks
I ordered a camera, receiver and dongle to run it on a Mac and was highly impressed by the minute to minute information which was coming from the delivery people. Setting it up proved tricky and until I was sent a link to some more software it just would not work. A secondary programme bundled with it called Video Impression also does not work so there seems little point in including it.
Very friendly support over the phone. Hacked off to find prices had dropped substantially the day after I placed the order.
The customer advisor was really helpful in advising which camera to buy and the delivery service was one of the most efficient I have come across! I would certainly order from this company again.
i have found that they are the best i have had up to now,
at first the night vision was like looking through a fog, some how a bit of moister
had got inside, i did as you advised and unscrewed the lens and wiped it with a duster,
it is still a bit blurred at the moment, but a lot better than it was, the day vision is spot on,
This company is quick to help when there is a problem. I would add that there has never been a problem with the two different pices of equipment I have purchased rather it was my lack of any technical knowledge, which was hardly the fault of the company! The help I received over the phone soon cleared that up. I wouldn't hesitate to buy again and would recommend Spycamera to anyone.
Was delivered quicker than expected and all the equipment was there that I needed! Thought there could be better instructions about the equipment! But everything else was 100%
My item arrived on time and in perfect condition. I had to contact the tech support team to help with the wildlife camera setup but it's now up and running with excellent results. The support team were prompt in replying and their advice was clear and easy to follow.
Purchased a Nestbox camera with 20metre lead. Price reasonable - product excellent a very high quality picture from such a tiny camera (Half the size of the one I had to replace)
Will definitely use this Company again if the need arises.
I have no hestitation in recommending this company. Before I placed my order, I should have talked to the technical team reference my order needs. Failing to do this resulted in getting the wrong lens for my camera. I rang the Spy Camera CCTV and immediately they realised the problem and sent the correct lens within 1day. I always judge a company by their response to a problem and certainly Spy Camera CCTV are just excellent in the way they conduct customer relations. I have no connection with the company and I can honestly say it was a most satisfying experience. As it was Easter they also sent me a small box of Easter eggs, well done to you all.
Very pleased with the nest box camera kit which not only works a treat, but also came with clear instructions and information regarding further support should you need it.
Altogether satisfaction, timely delivery and good communication from this business.
I received excellent support and service in resolving a problem with my order. I had ordered a cable for my spy camera and choose the wrong part. I telephoned customer services and who provided me with the right part number and organised the reordering. They sent out instructions for sending back part and followed this with an email.
When the new package arrived over Easter they had even included a box of chocolate eggs. Very much enjoyed!!!! Thank you
Would probably been easier to buy a new bird box already fitted with a cam but anyway, after getting electricity (we didn't want batteries to run out mid season) to the cam in the box via the loft and electricity in situ where we wanted the wireless unit in the lounge, setting up the rest of it was amazingly easy and worked first time.
A bit more written instruction would have been useful to overcome every eventuality but we were lucky that one of us is slightly technically minded.
I get the feeling that everybody selling high tech stuff whether a mobile phone, web cam or a lap top thinks that knowing in detail how it all works should be instinct to all. It is not.
All in all the bird cam was a good purchase. Just want some warm weather now so the birdies actually know what time of year it actually is.
This camera is ideal for a bird box, its clear and perfect picture makes you want to encourage the birds to nest in it, but you can also watch the birds roost in the box, great gift.
Arrived very quickly. Very pleased with my purchase. Great product. Bought it for watching the hedgehogs and birds at the bottom of our garden. Very helpful videos showing set up instructions are on their website.
Am so impressed with this company. Each time I telephoned only had to wait one minute before speaking to someone. They gave advice with no pressure to buy. At NO time did I feel rushed with their answers. They were so good and made me feel at ease even when I asked what might have been ovbvious questions. When I did order I was kept informed all the way with delivery even to a time within one hour AND name of delivery drive. (No waiting in all day) EXCELLENT. Waiting for another camera and I know that when we get around to installing it all I will be able to phone them if I have any problems. Barbara
The power lead for our existing wireless CCTV camera was condemed when PAT tested. I tried lots of places and searched on the web for an 8volt power supply lead but could not get one. I was then given the 'go-ahead' to get a complete new system and when searching on the web I found the SpyCamera website. I soon became aware that they seemed to do an 8volt power lead. I spoke to their customer services to make sure it was exactly what I wanted and they assured me it was. It was delivered exactly on time, with e-mails from the courier company advising when it would be delivered, including the time slot, then after I received it I received another to say it had been delivered, even giving the name of the driver. A great service and it saved us a lot of money.
I purchased a camera for my bird box after speaking to one of your representatives. He was very helpful and very polite. The delivery service is also superb, keeping me informed of when and where it was going to be delivered even though I wasn't able to take the delivery myself. Would definately recommend SpyCameraCCTV.
Service from the company could not have been better. Order arrived without installation c/d. Spy camera immediately sent another next day. Installation is a breeze but should point out my experience found it would not work with a USB with slow speed. Needs to be a usb 2 at least. Nevertheless connected it to large screen t/v with ease with supplied connections. My only issue with this product is that I have found it difficult ( could just be me) to
focus the camera when sited in bird box. Have tried with small bird size objects but still can't get a really sharp picture, but it is still just about ok. A great tip I got from customer service was this. I wrongly assumed the LED lights were not working as they did not seem to come on when put in a dark area. I was advised that they are not visible to the naked eye. If you have a mobile phone put it to camera mode facing the LEDs and you then see them shining on you phone. All in all a decent product that is super easy to install with excellent customer back up. I would definitely recommend both product and company for their excellent friendly service. Also to get technology like this for less than 70 uk pounds is a definite steal. Years ago this type of kit would have cost a fortune.
Very fast delivery even though I live in the USA. Product is easy to use. If in USA, you will need to order a EU to USA pwr adapter. These are on E-bay for about $2.50. Very satisfied.
They have communicate with us for a out of stock situation. -> Okay
As the product was in stock they was very fast to deliver with a perfect service in 20 hours from England to Switzerland -> Perfect! and Thank You!
I ordered the camera to check out noctural animal activity in the garden. It is simple to use and easy to fit - result of first night's use? - fab photos and video of a badger!
Had a few problems setting up the camera tried the battery option but unable to get a satisfactory picture.. Ordered an extension lead for mains power to the camera this has improved the quality but I will have to move the wireless receiver nearer to the camera to get a suitable picture.overall a good bit of kit just requires a bit of patience to set up.
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Our products are constructed and tested to the highest standards with most being subject to a 5 stage testing procedure before they even reach you. We often spot check items before sending to minimise defective units and give you the greatest peace of mind.
We’re confident that you will be happy with your purchase from SpyCameraCCTV. You can be sure that we have manufactured all of our equipment to the highest standard, giving you confidence and peace of mind. We are extremely confident in all of our products, and there is no need for our customers to register for the guarantee to be valid. All we ask is to keep your purchase paperwork as these will be helpful should any warranty claim arise.
SpyCameraCCTV products & equipment has been designed and manufactured in order to provide maximum satisfaction. It is guaranteed for 2 years with a valid proof of purchase against any manufacturing defects. This guarantee does not cover damages or malfunctions that arise from:
- Incorrect installation of the cameras
- Any attempts made by the customer to repair any of our equipment
- Improper use, negligence or normal wear and tear.
We hope you benefit from the intended use of our equipment & products. We are very proud to be able to offer a 2 year guarantee to provide our customers with an ultimate peace of mind.