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SpyCameraCCTV reviews

Excellent
9.5 out of 10

616 Trustpilot review(s)
Most recent review
Review company
  • Reviews (616)
SpyCameraCCTV

Review by confirmed purchaser

easy to use web site fast response and great product

i have now used this company on two occassions both times was impressed by speed of delivery on last use one cable was faulty on arrival one quick phone call and replacement arrived next morning.great service keep up the good work.i now own 4 wired nest box cameras and am well pleased with the quality of pictures.all in all one satisfied customer many thanks

Reply from SpyCameraCCTV

Hi Allan, thank you for leaving us such a positive review, it's always good to hear from a loyal customer. Hope you're catching lots of great footage from your nesting boxes!

Kayla Maratty
Spy Camera CCTV

www.spycameracctv.com
t 0845 456 0203 • int +44 (0)117 325 2470 • ext 348
skype: spycameracctv • visit our blog for news and updates
SpyCameraCCTV

Review by confirmed purchaser

Excellent service and support. Software a little flaky

I ordered a camera, receiver and dongle to run it on a Mac and was highly impressed by the minute to minute information which was coming from the delivery people. Setting it up proved tricky and until I was sent a link to some more software it just would not work. A secondary programme bundled with it called Video Impression also does not work so there seems little point in including it.

Very friendly support over the phone. Hacked off to find prices had dropped substantially the day after I placed the order.

Reply from SpyCameraCCTV

Hi Rodney, thank you for leaving us a review and for raising this issue. We have looked into the problem with the software for Macs, and we will be sending an email to you shortly with the link to some new software which will work. Keep an eye out for the email and please do get in touch if you need any help with it.

Kayla Maratty
Spy Camera CCTV

www.spycameracctv.com
t 0845 456 0203 • int +44 (0)117 325 2470 • ext 348
skype: spycameracctv • visit our blog for news and updates
SpyCameraCCTV

Review by confirmed purchaser

Excellent service

My order arrived as quickly as expected and also I'd received a message saying my product was due a discount. So, good news for me!

Reply from SpyCameraCCTV

Hi Dave, that is good news! Glad to hear it all arrived quick, thanks for leaving us a review.

Kayla Maratty
Spy Camera CCTV

www.spycameracctv.com
t 0845 456 0203 • int +44 (0)117 325 2470 • ext 348
skype: spycameracctv • visit our blog for news and updates
SpyCameraCCTV

Review by confirmed purchaser

Excellent service with knowledgeable staff

The customer advisor was really helpful in advising which camera to buy and the delivery service was one of the most efficient I have come across! I would certainly order from this company again.

Reply from SpyCameraCCTV

Hi Julie, thank you for leaving us such a great review! Our customer advisors are very good at making recommendations so it's good to hear they found what you needed!

Kayla Maratty
Spy Camera CCTV

www.spycameracctv.com
t 0845 456 0203 • int +44 (0)117 325 2470 • ext 348
skype: spycameracctv • visit our blog for news and updates
SpyCameraCCTV

Review by confirmed purchaser

Excellent

Found exactly what I need with ease. Excellent service

Reply from SpyCameraCCTV

Hi Diane, great review I'm glad to hear you found what you were looking for, thank you!

Kayla Maratty
Spy Camera CCTV

www.spycameracctv.com
t 0845 456 0203 • int +44 (0)117 325 2470 • ext 348
skype: spycameracctv • visit our blog for news and updates
SpyCameraCCTV

Review by confirmed purchaser

the one and only

i have found that they are the best i have had up to now,
at first the night vision was like looking through a fog, some how a bit of moister
had got inside, i did as you advised and unscrewed the lens and wiped it with a duster,
it is still a bit blurred at the moment, but a lot better than it was, the day vision is spot on,

Reply from SpyCameraCCTV

Hi Ronald, thank you for leaving such a fantastic review! Glad to hear the camera is working well now and hope you catch lots of great footage.

Kayla Maratty
Spy Camera CCTV

www.spycameracctv.com
t 0845 456 0203 • int +44 (0)117 325 2470 • ext 348
skype: spycameracctv • visit our blog for news and updates
SpyCameraCCTV

Review by confirmed purchaser

Efficient and of good quality

Never any problems with items. Will use again.

Reply from SpyCameraCCTV

Hi Stephen, Thanks for leaving us such a positive review!

Kayla Maratty
Spy Camera CCTV

www.spycameracctv.com
t 0845 456 0203 • int +44 (0)117 325 2470 • ext 348
skype: spycameracctv • visit our blog for news and updates
SpyCameraCCTV

Review by confirmed purchaser

The equipment sold does what it says it does, what more could you ask for?

This company is quick to help when there is a problem. I would add that there has never been a problem with the two different pices of equipment I have purchased rather it was my lack of any technical knowledge, which was hardly the fault of the company! The help I received over the phone soon cleared that up. I wouldn't hesitate to buy again and would recommend Spycamera to anyone.

Reply from SpyCameraCCTV

Hi Kenneth, Thank you for leaving us such a positive review! Our technical team are very helpful and know their stuff, so it's always worth having a chat with them. Thank you for the recommendation too.

Kayla Maratty
Spy Camera CCTV

www.spycameracctv.com
t 0845 456 0203 • int +44 (0)117 325 2470 • ext 348
skype: spycameracctv • visit our blog for news and updates
SpyCameraCCTV

Review by confirmed purchaser

Quick and reliable service

Was delivered quicker than expected and all the equipment was there that I needed! Thought there could be better instructions about the equipment! But everything else was 100%

Reply from SpyCameraCCTV

Hi Karen, Thanks for leaving us a review, we are actually working on new product manuals based on feedback like this so that we can make them better.

Kayla Maratty
Spy Camera CCTV

www.spycameracctv.com
t 0845 456 0203 • int +44 (0)117 325 2470 • ext 348
skype: spycameracctv • visit our blog for news and updates
SpyCameraCCTV

Review by confirmed purchaser

CCTV Camera

I ordered an item Tuesday and had it next day after paying for a 2 day service. I was very impressed with the service and the price, I would use this company again.

Reply from SpyCameraCCTV

Hi Paul, thanks for the recommendation, glad to hear your order arrived so quick!

Kayla Maratty
Spy Camera CCTV

www.spycameracctv.com
t 0845 456 0203 • int +44 (0)117 325 2470 • ext 348
skype: spycameracctv • visit our blog for news and updates
SpyCameraCCTV

Review by confirmed purchaser

Excellent quick service

Excellent quick service. Product was as advertised.

Reply from SpyCameraCCTV

Hi Bob, short and sweet review says it all! Thank you

Kayla Maratty
Spy Camera CCTV

www.spycameracctv.com
t 0845 456 0203 • int +44 (0)117 325 2470 • ext 348
skype: spycameracctv • visit our blog for news and updates
SpyCameraCCTV

Review by confirmed purchaser

Very pleased with tech support and product

My item arrived on time and in perfect condition. I had to contact the tech support team to help with the wildlife camera setup but it's now up and running with excellent results. The support team were prompt in replying and their advice was clear and easy to follow.

Reply from SpyCameraCCTV

Hi Ms L, Thank you for leaving us a review and glad to hear the tech team were so helpful, they really do know their stuff and are always worth having a chat to.

Kayla Maratty
Spy Camera CCTV

www.spycameracctv.com
t 0845 456 0203 • int +44 (0)117 325 2470 • ext 348
skype: spycameracctv • visit our blog for news and updates
SpyCameraCCTV

Review by confirmed purchaser

Top Company! Excellent rapid dispatch!

Purchased a Nestbox camera with 20metre lead. Price reasonable - product excellent a very high quality picture from such a tiny camera (Half the size of the one I had to replace)
Will definitely use this Company again if the need arises.

Reply from SpyCameraCCTV

Hi Harry, Thanks for the recommendation, hope you get lots of great footage from your nesting box!

Kayla Maratty
Spy Camera CCTV

www.spycameracctv.com
t 0845 456 0203 • int +44 (0)117 325 2470 • ext 348
skype: spycameracctv • visit our blog for news and updates
SpyCameraCCTV

Review by confirmed purchaser

Without doubt Spy CameraCCTV is a world class company

I have no hestitation in recommending this company. Before I placed my order, I should have talked to the technical team reference my order needs. Failing to do this resulted in getting the wrong lens for my camera. I rang the Spy Camera CCTV and immediately they realised the problem and sent the correct lens within 1day. I always judge a company by their response to a problem and certainly Spy Camera CCTV are just excellent in the way they conduct customer relations. I have no connection with the company and I can honestly say it was a most satisfying experience. As it was Easter they also sent me a small box of Easter eggs, well done to you all.

Reply from SpyCameraCCTV

Hi David, Thank you very much for leaving us a review, glad to hear the technical support team got the issue resolved. They really are worth talking to as they know their stuff! Also, you're very welcome for the eggs, hope you had a happy Easter!

Kayla Maratty
Spy Camera CCTV

www.spycameracctv.com
t 0845 456 0203 • int +44 (0)117 325 2470 • ext 348
skype: spycameracctv • visit our blog for news and updates
SpyCameraCCTV

Review by confirmed purchaser

Fantastic value nest box camera kit!

Very pleased with the nest box camera kit which not only works a treat, but also came with clear instructions and information regarding further support should you need it.
Altogether satisfaction, timely delivery and good communication from this business.

Reply from SpyCameraCCTV

Hi Danny, Thank you very, much for leaving us such a great review, good to hear the nesting box camera is working well. Hope you get lots of great footage!

Kayla Maratty
Spy Camera CCTV

www.spycameracctv.com
t 0845 456 0203 • int +44 (0)117 325 2470 • ext 348
skype: spycameracctv • visit our blog for news and updates
SpyCameraCCTV

Review by confirmed purchaser

SpyCameraCCTV most excellent

Excellent service from initial order to delivey. Great communication from the team at spy camera. Highy recommended.

Reply from SpyCameraCCTV

Hi Mark, thank you for recommending us, that's great!

Kayla Maratty
Spy Camera CCTV

www.spycameracctv.com
t 0845 456 0203 • int +44 (0)117 325 2470 • ext 348
skype: spycameracctv • visit our blog for news and updates
SpyCameraCCTV

Review by confirmed purchaser

Fantastic service and support

I received excellent support and service in resolving a problem with my order. I had ordered a cable for my spy camera and choose the wrong part. I telephoned customer services and who provided me with the right part number and organised the reordering. They sent out instructions for sending back part and followed this with an email.

When the new package arrived over Easter they had even included a box of chocolate eggs. Very much enjoyed!!!! Thank you

Reply from SpyCameraCCTV

Hi there John, thank you for leaving us a review, glad to hear you liked the chocolate eggs :)

Kayla Maratty
Spy Camera CCTV

www.spycameracctv.com
t 0845 456 0203 • int +44 (0)117 325 2470 • ext 348
skype: spycameracctv • visit our blog for news and updates
SpyCameraCCTV

Review by confirmed purchaser

Not quite as plain sailing as video suggests.

Would probably been easier to buy a new bird box already fitted with a cam but anyway, after getting electricity (we didn't want batteries to run out mid season) to the cam in the box via the loft and electricity in situ where we wanted the wireless unit in the lounge, setting up the rest of it was amazingly easy and worked first time.
A bit more written instruction would have been useful to overcome every eventuality but we were lucky that one of us is slightly technically minded.
I get the feeling that everybody selling high tech stuff whether a mobile phone, web cam or a lap top thinks that knowing in detail how it all works should be instinct to all. It is not.
All in all the bird cam was a good purchase. Just want some warm weather now so the birdies actually know what time of year it actually is.

SpyCameraCCTV

Review by confirmed purchaser

Nistkasten-Kamera

Sehr schnelle und unkomplizierte Bestellung und Lieferung. Sind sehr zufrieden mit der Kamera, läuft perfekt!

Reply from SpyCameraCCTV

Guten morgen Erwin, Danke für die empfehlungen unserer service, ich bin froh zu hören die kamera gut funktioniert. Frohe Ostern!


Kayla Maratty
Spy Camera CCTV

www.spycameracctv.com
t 0845 456 0203 • int +44 (0)117 325 2470 • ext 348
skype: spycameracctv • visit our blog for news and updates
SpyCameraCCTV

Review by confirmed purchaser

Brilliant little camera

This camera is ideal for a bird box, its clear and perfect picture makes you want to encourage the birds to nest in it, but you can also watch the birds roost in the box, great gift.

Reply from SpyCameraCCTV

Hi Ann, thank you for leaving us a review. Glad to hear the bird box camera is working well and hope catches lots of great footage for you!

Kayla Maratty
Spy Camera CCTV

www.spycameracctv.com
t 0845 456 0203 • int +44 (0)117 325 2470 • ext 348
skype: spycameracctv • visit our blog for news and updates
SpyCameraCCTV

Review by confirmed purchaser

Brilliant piece of kit

Just installed my smartcam in my car, really easy to use and excellent quality

Reply from SpyCameraCCTV

Hi Graham, Thank you for leaving us such a positive review! Glad to hear it's all working okay in your car.

Kayla Maratty
Spy Camera CCTV

www.spycameracctv.com
t 0845 456 0203 • int +44 (0)117 325 2470 • ext 348
skype: spycameracctv • visit our blog for news and updates
SpyCameraCCTV

Review by confirmed purchaser

Excellent source and good technical backup

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SpyCameraCCTV

Review by confirmed purchaser

Great Product

Arrived very quickly. Very pleased with my purchase. Great product. Bought it for watching the hedgehogs and birds at the bottom of our garden. Very helpful videos showing set up instructions are on their website.

Reply from SpyCameraCCTV

Hi Beryl, Thank you for leaving us a review, good to hear it's all working well. Hope you catch lots of great footage of the birds and hedgehogs!

Kayla Maratty
Spy Camera CCTV

www.spycameracctv.com
t 0845 456 0203 • int +44 (0)117 325 2470 • ext 348
skype: spycameracctv • visit our blog for news and updates
SpyCameraCCTV

Review by confirmed purchaser

Online shopping made easy.

Good product range. Loads of information and help available if needed and an easy to use website.

Reply from SpyCameraCCTV

Thank you for leaving us a review Geoff, happy to hear we made buying from us as easy as possible!

Kayla Maratty
Spy Camera CCTV

www.spycameracctv.com
t 0845 456 0203 • int +44 (0)117 325 2470 • ext 348
skype: spycameracctv • visit our blog for news and updates
SpyCameraCCTV

Review by confirmed purchaser

helpful and efficient

Quick and efficient helpful,
Great value

Reply from SpyCameraCCTV

Thanks for the review John, sums everything up! :)

Kayla Maratty
Spy Camera CCTV

www.spycameracctv.com
t 0845 456 0203 • int +44 (0)117 325 2470 • ext 348
skype: spycameracctv • visit our blog for news and updates
SpyCameraCCTV

Review by confirmed purchaser

Second to None

Am so impressed with this company. Each time I telephoned only had to wait one minute before speaking to someone. They gave advice with no pressure to buy. At NO time did I feel rushed with their answers. They were so good and made me feel at ease even when I asked what might have been ovbvious questions. When I did order I was kept informed all the way with delivery even to a time within one hour AND name of delivery drive. (No waiting in all day) EXCELLENT. Waiting for another camera and I know that when we get around to installing it all I will be able to phone them if I have any problems. Barbara

Reply from SpyCameraCCTV

Hi Barbara,
Thank you leaving us such a great review, and if you do get stuck at all with the installation then do give our tech team a call and they'll get it sorted in no time.
Thanks again,

Kayla Maratty
Spy Camera CCTV

www.spycameracctv.com
t 0845 456 0203 • int +44 (0)117 325 2470 • ext 348
skype: spycameracctv • visit our blog for news and updates
SpyCameraCCTV

Review by confirmed purchaser

tweet purfect

It does what it says on the box its great i love it i can watch the birds any time of day and at night . love it .
i am going to get another one. Thank you

Reply from SpyCameraCCTV

Hi Brian,
Thank your for leaving us a review, hope you're catching lots of great footage of the birds already. We'd love to see some and share it on our YouTube, Blog etc if you're happy to share!

Kayla Maratty - marketing@spycameracctv.com
Spy Camera CCTV

www.spycameracctv.com
t 0845 456 0203 • int +44 (0)117 325 2470 • ext 348
skype: spycameracctv • visit our blog for news and updates
SpyCameraCCTV

Review by confirmed purchaser

Excellent Service

The power lead for our existing wireless CCTV camera was condemed when PAT tested. I tried lots of places and searched on the web for an 8volt power supply lead but could not get one. I was then given the 'go-ahead' to get a complete new system and when searching on the web I found the SpyCamera website. I soon became aware that they seemed to do an 8volt power lead. I spoke to their customer services to make sure it was exactly what I wanted and they assured me it was. It was delivered exactly on time, with e-mails from the courier company advising when it would be delivered, including the time slot, then after I received it I received another to say it had been delivered, even giving the name of the driver. A great service and it saved us a lot of money.

Reply from SpyCameraCCTV

Hi Margaret,
Glad to hear we had what you needed and saved you some ££s at the same time!
Thank you for taking the time to leave us a review.

Kayla Maratty
Spy Camera CCTV

www.spycameracctv.com
t 0845 456 0203 • int +44 (0)117 325 2470 • ext 348
skype: spycameracctv • visit our blog for news and updates
SpyCameraCCTV

Review by confirmed purchaser

EXCELLENT SERVICE

I purchased a camera for my bird box after speaking to one of your representatives. He was very helpful and very polite. The delivery service is also superb, keeping me informed of when and where it was going to be delivered even though I wasn't able to take the delivery myself. Would definately recommend SpyCameraCCTV.

Reply from SpyCameraCCTV

Hi Paul,

Thank you for leaving us a review, it's good to hear that our phone team have been helpful!

Kayla Maratty
Spy Camera CCTV

www.spycameracctv.com
t 0845 456 0203 • int +44 (0)117 325 2470 • ext 348
skype: spycameracctv • visit our blog for news and updates
SpyCameraCCTV

Review by confirmed purchaser

No probs

Works well.Prompt delivery.Recommended.

SpyCameraCCTV

Review by confirmed purchaser

Easy and smooth buying experience

Easy transaction and a very fast delivery!! Nice company to buy from.

Reply from SpyCameraCCTV

Hey Anna,

Short and sweet, pretty much sums us all up :)

Thanks for taking the time to give us a review

Kayla Maratty
Spy Camera CCTV

www.spycameracctv.com
t 0845 456 0203 • int +44 (0)117 325 2470 • ext 348
skype: spycameracctv • visit our blog for news and updates
SpyCameraCCTV

Review by confirmed purchaser

Will now change my name to Bond

Great Service and very helpful on the phone

Reply from SpyCameraCCTV

Good Morning 007!

Might be worth auditioning for the next Bond film? Daniel Craig's had his turn....

Thanks for dropping us a review!


Kayla 'M' Maratty
Spy Camera CCTV

www.spycameracctv.com
t 0845 456 0203 • int +44 (0)117 325 2470 • ext 348
skype: spycameracctv • visit our blog for news and updates
SpyCameraCCTV

Review by confirmed purchaser

OK but. !!!

Service from the company could not have been better. Order arrived without installation c/d. Spy camera immediately sent another next day. Installation is a breeze but should point out my experience found it would not work with a USB with slow speed. Needs to be a usb 2 at least. Nevertheless connected it to large screen t/v with ease with supplied connections. My only issue with this product is that I have found it difficult ( could just be me) to
focus the camera when sited in bird box. Have tried with small bird size objects but still can't get a really sharp picture, but it is still just about ok. A great tip I got from customer service was this. I wrongly assumed the LED lights were not working as they did not seem to come on when put in a dark area. I was advised that they are not visible to the naked eye. If you have a mobile phone put it to camera mode facing the LEDs and you then see them shining on you phone. All in all a decent product that is super easy to install with excellent customer back up. I would definitely recommend both product and company for their excellent friendly service. Also to get technology like this for less than 70 uk pounds is a definite steal. Years ago this type of kit would have cost a fortune.

Reply from SpyCameraCCTV

Hi Derek,

Thank you for leaving us a review and for sharing that bit of advice! Our phone team are very knowledgeable when it comes to all of our products so it's always worth having a chat with them if you get stuck!

Thanks again,

Kayla Maratty
Spy Camera CCTV

www.spycameracctv.com
t 0845 456 0203 • int +44 (0)117 325 2470 • ext 348
skype: spycameracctv • visit our blog for news and updates
SpyCameraCCTV

Review by confirmed purchaser

Outstandintg

Very fast delivery even though I live in the USA. Product is easy to use. If in USA, you will need to order a EU to USA pwr adapter. These are on E-bay for about $2.50. Very satisfied.

Reply from SpyCameraCCTV

Hi Hannon,

Thanks for leaving us a review, it's good to hear from a customer from "across the pond"!

Kayla Maratty
Spy Camera CCTV

www.spycameracctv.com
t 0845 456 0203 • int +44 (0)117 325 2470 • ext 348
skype: spycameracctv • visit our blog for news and updates
SpyCameraCCTV

Review by confirmed purchaser

quick del, good purchase

this is ideal for that covert video of anything suddenly happening or catch a thief etc etc

Reply from SpyCameraCCTV

Hi Reginald,

They are great cameras for all of the above, don't forget for being just plain nosey :)

Thanks for leaving us a review.

Kayla Maratty
Spy Camera CCTV

www.spycameracctv.com
t 0845 456 0203 • int +44 (0)117 325 2470 • ext 348
skype: spycameracctv • visit our blog for news and updates
SpyCameraCCTV

Review by confirmed purchaser

Perfect Service, Greetings from Switzerland

They have communicate with us for a out of stock situation. -> Okay
As the product was in stock they was very fast to deliver with a perfect service in 20 hours from England to Switzerland -> Perfect! and Thank You!

Reply from SpyCameraCCTV

Hi Reinhard,

Greeting from the UK!

Thank you for your comments, hope you enjoy the product too.

Kayla Maratty
Spy Camera CCTV

www.spycameracctv.com
t 0845 456 0203 • int +44 (0)117 325 2470 • ext 348
skype: spycameracctv • visit our blog for news and updates
SpyCameraCCTV

Review by confirmed purchaser

Great service, even better item!

I ordered the camera to check out noctural animal activity in the garden. It is simple to use and easy to fit - result of first night's use? - fab photos and video of a badger!

Reply from SpyCameraCCTV

Hi Ally,

Great news on the badger video! Thank you for taking the time to leave us a review, hope you get lots more footage.

Thanks
Kayla Maratty
Spy Camera CCTV

www.spycameracctv.com
t 0845 456 0203 • int +44 (0)117 325 2470 • ext 348
skype: spycameracctv • visit our blog for news and updates
SpyCameraCCTV

Review by confirmed purchaser

Wireless birdbox camera

Had a few problems setting up the camera tried the battery option but unable to get a satisfactory picture.. Ordered an extension lead for mains power to the camera this has improved the quality but I will have to move the wireless receiver nearer to the camera to get a suitable picture.overall a good bit of kit just requires a bit of patience to set up.

Reply from SpyCameraCCTV

Hi,

Thank you for leaving us a review, if you every need help with any of our products our Tech Team are really helpful and they know their stuff! All of our contact details are at http://www.spycameracctv.com/contact

Thanks again,

Kayla Maratty
Spy Camera CCTV

www.spycameracctv.com
t 0845 456 0203 • int +44 (0)117 325 2470 • ext 348
skype: spycameracctv • visit our blog for news and updates

SpyCameraCCTV

Review by confirmed purchaser

Great back up team

Not set up yet but the service from delivery to telephone contact has been A1. Look forward to viewing the personal lives of our birds.

Don

Reply from SpyCameraCCTV

Hi Don,

Thank you for leaving us such a great review, we always like to keep our customers in the loop at every stage.

Hope you catch some great footage of the birds!

Kayla Maratty
Spy Camera CCTV

www.spycameracctv.com
t 0845 456 0203 • int +44 (0)117 325 2470 • ext 348
skype: spycameracctv • visit our blog for news and updates

SpyCameraCCTV

Review by confirmed purchaser

Exel extension

The product was perfect ,sorted the problem , good quick delivery highly recommended

Reply from SpyCameraCCTV

Good Morning Norman,

Pretty much sums it all up in one sentence...thanks for the review!

Kayla Maratty
Spy Camera CCTV

www.spycameracctv.com
t 0845 456 0203 • int +44 (0)117 325 2470 • ext 348
skype: spycameracctv • visit our blog for news and updates