There are many reviews for SquareTrade, all very positive. Unfortunately the vast majority appear to be from people who have set up their warranty quickly & easily online and haven't had to deal with SquareTrade's customer service or make a claim.
There are multiple online retailers selling SquareTrade warranties, Amazon being one of the main ones. You can go to Amazon and purchase a SquareTrade warranty considerably cheaper then on the SquareTrade website. The Amazon listings are created and maintained by SquareTrade and the warranty comes from them directly.
I purchased a new SquareTrade warranty from Amazon having meticulously read the terms and conditions to ensure my new device was fully covered. Everything matched up with what I wanted and I was happy with the terms and conditions, especially the fact that the device didn't have to come from Amazon (which it didn't, I'd bought it from another reputable retailer 2 days prior). This was made especially clear by the bullet point statement "Available for items purchased on or outside of Amazon".
Shortly after setting up my warranty I noticed on the 'My Warranties' page that the insured device was described as having been purchased from Amazon. I contacted customer services to ask if this could be changed to where I actually bought the device from as I didn't want it to affect any possible claims.
Some hours later I received a phone call from a SquareTrade representative informing me that not only did my warranty not cover the type of device I'd purchased but it also didn't cover items that WEREN'T purchased directly from Amazon. I calmly confronted the representative about this new information and explained that I'd read the key facts document, the T&C's document and the Amazon listing thoroughly (as I'm generally cautious when it comes to insurance) and not only did such information not exist but the site explains that the device does not need to be bought from Amazon.
The now bewildered support rep kept repeating (in between long pauses) 'I'll have to take this up with head office'. At this point I requested to speak to a manager. I was assured that a manager would ring me back shortly.... No phone call.
In the meanwhile I forwarded an email with images detailing the misinformation on the website..... still no phone call. After several hours I rang SquareTrade and requested to speak to a manager again as the call I'd been promised hadn't happened. I explained that due to pending travel I would like to know that my warranty/accidental damage is in place...... Excuses followed by "a manager will definitely contact you in the next hour" .....still no phone call.
I've since contacted Amazon and reported the issue. Amazon have contacted SquareTrade requesting that they amend any incorrect information on their listing and work towards resolving the issue. I've still had no phone call.
The alarming thing is, when you look at the glowing reviews on Amazon for SquareTrade please take a moment to ACTUALLY READ THEM. A massive percentage of them are from customers who've purchased their Amazon listed SquareTrade warranty for similar devices, from different retailers and are happy with their purchase but have never claimed or spoke to SquareTrade. If the information SquareTrade have given me is true then THESE PEOPLE'S PRODUCTS ARE NOT COVERED, AT ALL! This creates an interesting stalemate. If the information presented is incorrect will SquareTrade amend/update it? If so, are they going to contact the hundreds of people giving them glowing reviews on Amazon and tell them that their products are not covered? Are they going to refund them? Maybe they'll honour the warranties although I doubt this as they're arguing mine when what I've paid for is in black and white and I'm not even making a claim.
I'm not entirely sure how any of this has come about but I'm pretty sure it's illegal. You can't base a policy around what your policy documentation DOESN'T SAY whilst simultaneously making excuses in an attempt convince customers that they're wrong about what the retail site DOES SAY.
If you can trust a company who can create new terms and conditions on the fly that aren't mentioned in any of their documentation and blatantly dispute features of your product which are written in plain English on re-seller websites, then enjoy your warranty and good luck if you ever have to use it. Otherwise I'd recommend taking out an extended warranty from the manufacturer of your product or checking the features of your home insurance/credit cards as these can sometimes cover electrical products etc. Had I not contacted SquareTrade to query a tiny error on the policy I would have been paying for a warranty that would NEVER have covered my device and only found out when it was too late.
I'll be following this up with trading standards as I believe what they are doing (whether intentional or not) is illegal.
I was looking for an extended laptop warranty and when looking through google I noticed they were selling policies through multiple websites.
Amazon were listing the particular one I wanted for approx £169 including Accidental Damage. Another website listed the EXACT same policy for £133 and it gave me the option to purchase it.
I contacted Squaretrade to find out what was going on to be told 'That policy is exclusive to products bought on that site' despite all the T&C's and info NOT saying that what so ever (I mean it has the option to add the indivudual policy to your basket and completely pay for it/arrange delivery!). I asked if they could match the price as it seemed a bit unfair to pay £40ish for the same thing?
They went away for approx a day or so to look into and came back to say 'Nope, you have to go to the other site and buy the more expensive one', I was informed if I didn't despite the policies being identical in wording/coverage when I came to claim they'd reject it and just refund my money (but wouldn't do this UNTIL I needed to claim).
It seems like they've got a pretty decent scam going on there, they try to make out that the amazon cover can be bought to cover products bought from anywhere (at a higher cost) but the one from the other website ONLY covers items bought on that site (despite not saying this and the cover being identical).
If this is how the company operates i'm quite glad I never took cover out with them... I expected more considering all these 'glowing reports' which in fairness appear to be fake. Hundreds and hundreds of people saying how fantastic they are with perhaps 1 or 2 bad ones thrown in there which when you read them seem far more realistic.
All in all a let down, instead of doing the right thing and merely going 'Yes we'll match it' they dug their heels in, wasted my time and theirs and lost a customer. I was more than happy to buy the policy at the time but why should I pay £40 extra for the same thing, they even tried to make out the policies were different and there was 'less coverage' which is simply not the case.
Someone is telling fibs and no one can justify why the cheaper policy cannot be bought other than the reason they want you to buy the identical more expensive one.
Rang the help line & spoke to helpful staff, they explained how things worked . with in 2 days my tablet was picked up & payment made couple days later. Excellent service I have bought another tablet & once again Purchased the warranty :)
Excellent customer service from Squaretrade. Very friendly and efficient staff who went that extra mile when courier company did not contact me. Unfortunately the tablet was not repairable but very quick refund paid out to me. Thank you.
My claim was dealt with quicker than expected, I was kept up to date every step of the say, there were no hassles, and no long winded forms to fill out. I didn't even need to call as I did the claim myself online, which only took a few minutes. Exceptional value for money !
My claim was dealt with quickly and efficiently within a couple of days. None of the usual quibbles and hassles that you get from most insurance claims. This is an excellent service which I would recommend to anyone without any hesitation.
My TV got broken, an engineer come to pick it up to be repaired in no time. After 10 days I got a call from a Squaretrade representative to inform me that due to some complications the TV would have taken more than a month to be repaired. Squaretrade offered to pay back the fee of my warranty if I was prepared to wait or alternatively they would have given me back the money I paid for the TV. I chose the latter as I was not prepared to wait. In 3 days I had the money back in my bank account. Super customer service and not problems throughout the process. What can I say if not the best warranty that you can take on!!
Just could not believe how friendly the whole procedure was. Not transferred half way around the world to find the person you needed to speak to. My claim for my Media Streamer that stopped working was handled by an understanding and polite young lady. She made the whole process so easy and settled the claim without any hassle. Her instructions were clear and precise and it was a delight to speak with a well trained and sympathetic member of staff. It makes such a pleasant change to be dealt with so professionally. Well done 'Squaretrade' for First Class Service.
All went very smoothly once the process started, I seemed to be on the phone forever explaining things at first. Very happy will buy again, as all was straight forward once it got started. Highly recommended.
My son broke his birthday gift (a tablet) not long after getting it. Squaretrade arranged for it to be picked up from my home and as it was not fixable, refunded the full cost. A new tablet was purchased and the birthday boy is happy and considerably more careful!. Smooth, easy, no hassle service. Will happily use them again and would recommend to others - the cost is very reasonable for what you get and I could not have replaced the tablet without it.
Excellent customer service. They sorted everything out perfectly and I was refunded my money as the xbox was unfixable. I would highly recommend Square Trade for any product that you buy. Thank you Square trade for making things simple :)
I bought a tablet for our callum . he droped it , and the screen went all funny . I phoned the insurance company who arranged to have the said item collected it was looked at but was unrepairable so they reimbursed me I was so thankfull that I had took out the insurance with square trade
I really liked the customer service. They provided me with a fast and respectful service. I would recommend this service to all my family and friends. In fact I will get the warranty for my future purchases.
Sadly when my Micro music system broke down and decided to stop working, i rang up square trade and they delt with the situation within 15 minutes. As the product was too big for shipping which would have have been expensive, they issued me with a full refund 2 days after, enabling me to go ahead and purchase a replacement. They were really quick, and friendly. Glad i decided to go with them.
When the camera I purchased off Ebay stopped working, (11 months earlier), I remembered I took out a Square Trade policy along with it. To be honest, I didn't expect for the cost of the premium other than lots of excuses as to why they didn't need to pay out. I was soooooooooo wrong! Firstly, I spoke with a lovely lady who actually sounded like she 'enjoyed' her job' and made opening up a claim incredibly easy - she did all the work for me except for me sending a confirmation email. Secondly, the courier was arranged without any fuss - the camera was collected and thirdly, I received the amount of the camera plus postage costs in my Paypal account. From start to finish, I had my money back within 2 weeks. Completely hassle and form free with the added extra of genuinely nice staff to deal with. I wouldn't hesitate to buy a Square Trade policy on future Ebay purchases and would highly recommend them to all. High praise indeed from someone who was completely sceptical prior to having dealings with them. It's a 5* policy and a 5* service!!!!!
the fan broke in my laptop I contacted square trade and my claim was dealt with and laptop fixed in 3 days I like the fact that i can use my own computer fixer and I had my refund within 2days of getting my laptop fixed I would give this company 10 out of 10 and when it comes up for renewal I will definately use them again . P.s this is the second time I have had to claim and no problems whatsoever Well done Square trade