Ive now ordered two camera bodies from SRS. Most recently a lumix GX1, ordered on 21.12.12. Arrived next day as promised. They even took the camera to the PO themselves, rather than wait for it to be collected, to make sure it met the next day deadline. I hadn't ordered it until about 1.45pm.
Excellent email communication.
Ordered a camera which I needed quite quickly (ie in a day or two)....best price on web. Company takes order....next day get the usual out of stock e-mail...."we've just ordered one...in about a week". Just not good enough! You need proper LIVE stock levels to be a proper web retailer! Cancelled order OK on phone and bought it £5 cheaper and next day delivery from uttingsoutdoors.co.uk (brilliant web service there!)
I’ve ordered twice times from SRS, and both times they have made a mistake which they have subsequently rectified promptly - leading to a mixed experience.
I ordered a new Pentax k-5 and got a model which had already taken 4000 images and had a memory card with hundreds of images of the inside of their shop! I complained and they said an ex-display had been sent accidentally sent. A new replacement arrived promptly. They also forgot to include an advertised free memory card.
Then I used their hire service for a Pentax DA* 50-135 f2.8 lens, and the lens had a broken lens hood catch (which was in the notes that came with it, but was annoying as I wanted a fully working lens without broken parts!). The courier failed to pick up the lens from me three days in a row – apparently this had not been organised. I complained about the delay, and eventually SRS asked me to post it myself, for which they refunded me very promptly.
The staff I have spoken to have always been pleasant and willing to help, but the service has been of a reasonably low standard. I would use them again because I don't see any malice and they offer good prices on Pentax equipment and prompt delivery, but am wary of future poor service.
I have made a number of purchases during the last 3 years with no problems. My last purchase was a Pentax K5 camera which was received 2 days after ordering from their website. Their prices tend to be cheaper than most online stores. They also stock a nice selection of Pentax lenses(Nikon and Canon also) so this company is quite popular amongst Pentax owners.
This company really could not care less about customers, They have a very flawed online buying system, and seem to have problems obtaining stock that is available elsewhere in the UK.
Go elsewhere and save yourself a lot of hassle.
I recently purchased an Olympus PEN system from this dealer. I ordered the camera at about 1pm on a Monday - it was despatched the same afternoon and in my hands at 9:30am the next day. Fantastic response.
I also spent some time looking at prices before ordering and theirs could not be beaten anywhere.
Post delivery, I emailed them with a query and again got a very quick and satisfactory response.
I will probably need some accessories in the coming months and SRS will definitely be getting repeat business from me. Highly recommended.
I've made one purchase from SRS and they were extremely knowledgeable and helpful before, during and after. They assisted me with Metz (flash gun) and got me a free repair even after the warranty had expired! They are also very highly rated on pentaxforums.com and pentaxuser.co.uk. I will continue to buy from them whenever I need camera gear.
I have only used srsmicrosystems once to buy a flash gun and I bought it from their ebay shop at an excellent price, but I was very impressed.
When I asked questions they were promptly answered and the delivery was VERY fast with the flash being very well packaged.
Easily recommend them...
Ordered ( as best price on web for UK stock ) Panasonic Lumix G X VARIO PZ 14-42mm lens online Friday at 14.33pm and received dispatch confirmation and Parcelforce tracking number at 14.55pm.
Many companies wouldn't have confirmed your order let alone dispatched it within that time frame..
Well packaged item arrived Monday morning at 10am.
Very impressed. A credit to internet commerce.
Have since original review purchased separately two more lenses ( Olympus 45 & 75 1.8s ).
Same experience as before, Good Price and totally Hassle Free.
Both times well packaged items arrived next day.
Will def use again.
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