Ive now ordered two camera bodies from SRS. Most recently a lumix GX1, ordered on 21.12.12. Arrived next day as promised. They even took the camera to the PO themselves, rather than wait for it to be collected, to make sure it met the next day deadline. I hadn't ordered it until about 1.45pm. Excellent email communication. Great company.
Ordered a camera which I needed quite quickly (ie in a day or two)....best price on web. Company takes order....next day get the usual out of stock e-mail...."we've just ordered one...in about a week". Just not good enough! You need proper LIVE stock levels to be a proper web retailer! Cancelled order OK on phone and bought it £5 cheaper and next day delivery from uttingsoutdoors.co.uk (brilliant web service there!)
I’ve ordered twice times from SRS, and both times they have made a mistake which they have subsequently rectified promptly - leading to a mixed experience.
I ordered a new Pentax k-5 and got a model which had already taken 4000 images and had a memory card with hundreds of images of the inside of their shop! I complained and they said an ex-display had been sent accidentally sent. A new replacement arrived promptly. They also forgot to include an advertised free memory card.
Then I used their hire service for a Pentax DA* 50-135 f2.8 lens, and the lens had a broken lens hood catch (which was in the notes that came with it, but was annoying as I wanted a fully working lens without broken parts!). The courier failed to pick up the lens from me three days in a row – apparently this had not been organised. I complained about the delay, and eventually SRS asked me to post it myself, for which they refunded me very promptly.
The staff I have spoken to have always been pleasant and willing to help, but the service has been of a reasonably low standard. I would use them again because I don't see any malice and they offer good prices on Pentax equipment and prompt delivery, but am wary of future poor service.
I have made a number of purchases during the last 3 years with no problems. My last purchase was a Pentax K5 camera which was received 2 days after ordering from their website. Their prices tend to be cheaper than most online stores. They also stock a nice selection of Pentax lenses(Nikon and Canon also) so this company is quite popular amongst Pentax owners.
I ordered a Pentax K5 from them; the price was one of the lowest on the internet. I received it two days after I placed my order. It even came with a free 8 gb sd card and pentax case. Highly recommended.
I recently purchased an Olympus PEN system from this dealer. I ordered the camera at about 1pm on a Monday - it was despatched the same afternoon and in my hands at 9:30am the next day. Fantastic response. I also spent some time looking at prices before ordering and theirs could not be beaten anywhere. Post delivery, I emailed them with a query and again got a very quick and satisfactory response. I will probably need some accessories in the coming months and SRS will definitely be getting repeat business from me. Highly recommended.
I've made one purchase from SRS and they were extremely knowledgeable and helpful before, during and after. They assisted me with Metz (flash gun) and got me a free repair even after the warranty had expired! They are also very highly rated on pentaxforums.com and pentaxuser.co.uk. I will continue to buy from them whenever I need camera gear.