I shall never but never forget one memeber of staff who when I landed in the early hours of the morning and my wheelchair had been taken stupidly to the fragile section helped us to not only find it but stayed with us untill we got on a bus to get back to our car, Yet he was going off duty WELL DONE
What an awful experience! Had an early morning flight on Ryan Air (say no more!). Queued for an hour at the desk shown on the board only to be told that it was the wrong line (they had changed it on the board).
Eventually checked in then tried to get through security. The officious little people 'managing' the queues were sending you from one end of the building to the other, only for the person at the other end to send you back. This was all being controlled by the duty manager who was standing middle.
Absolute chaos which nearly meant we missed the flight. Back to Luton next time!!
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