You would think a big company like Staples would be able to afford an e-commerce system that implements really basic things like automatically checking like voucher codes work or is applicable to a certain product before letting a customer proceed with a sale. As it is, I proceeded with an order (a Kobo Touch) and paid with no problems. Then I received an email on Monday telling me that my voucher code wasn't valid and they had to therefore cancel the order. The email response was in a Word document, a bit strange, and seems to generally reflect the shambles that is their IT systems.
I don't usually leave bad reviews for companies whose service I am dissatisfied with but I feel these problems should be highlighted. As it is, I won't be ordering from Staples again.
Alexander Chaychuk found this review useful
Bought an HP deskjet printer in July(2012), went faulty in August. Took the item back to the shop - the assistant was the most unhelpful person Ive ever met.He said it would take a month to repair - just what you need for a business. had to buy a new printer ( not from Staples).
I strongly advise you not to buy a printer from Staples
I bought a Brother printer/fax which was faulty within weeks of purchase. I was told they could not help me and I should contact Brother. I contacted the Brother helpline which gave me inaccurate information and I was left with a printer and fax that didn't work and I was losing business as a result. I took it back to them as it was faulty and they refused to exchange it. They offered me a loan pending return of the repaired printer which I did not want to accept as the problem with the printer was in its bad sortware which was likely to recurr and cause more loss of orders for me. I had spent over £300 and they now have my money and the printer which was useless. I needed an operating fax for my work so I bought an Hewlett Packard replacement elsewhere and will never buy anything from Staples again.
I ordered some stamps and paper online. I was then send an Email telling me my order had been cancelled because you cannot have free delivery when ordering stamps. When I went back on the site to order other items so that my order would me large enough for free delivery the stamps were out of stock. I informed them that they should not have cancelled my order, they should have informed me and I would have added other items to achieve free delivery. I was then ignored for two weeks even though I got a receipt telling me they had read my Emails. Very poor customer service. I was eventually sent an Email saying order cannot be ammended. That is a terrrible system if items can't be added to an order. I will never be using Staples again.
We used staples for several years before changing to our new stationery supplier for our estate agents. I always found them okay, prices are generally pretty high but their range beat most of the competitors and it usually turned up on time. Customer services could be a bit of a hassle at times but satisfactory. Just not as good as some of the new boys in their market.
After purchasing a shredder at the Colchester store I was disappointed to find the same thing at staples online but selling for £70 cheeper! My complaint was ignored.
To my surprise, when the same shredder broke down recently and I returned it to the store where I bought it, I was given full credit towards another purchase, eventhough the shredder was 13 months old.
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