Bought a laptop computer online, selected the delivery to the store option, filled in no end of personal information, and received the confirmation email.
Job Done, not.. After about 2 hours I was hectored no end on the telephone by a couple of old hags from Staples who said my order would be cancelled if I did not tell them my birth date. I was talked to in a very disrespectful way by the hags and will avoid Staples in future.
Ordered materials Wednesday evening, with expectation they would arrive Friday so I could do a quick turnaround printing job that had a Monday deadline. As we live rurally my business relies heavily on mail order. Nothing arrived Friday so contacted them on Saturday morning when I noticed they hadn't even sent a confirmation of delivery. They said the problem was with their shippers and the items would be delivered Monday. They could not give an acceptable response as to why I had not received a confirmation of shipment (from them) if it was the courier that was at fault. If it was delayed by them or the shipper, then why don't they contact the person who placed the order. All they could do was apologise. Totally unacceptable. I now have a 2 hour round trip to purchase some materials today Saturday in order to get the job done. Totally unacceptable service. Do not use them if you have a dependency on receiving the items the next day.
I ordered a Kobo Glo Ereader on Friday evening off the Staples website. Although not the easiest site to navigate round I got there in the end.
I got a confirmation email quickly, then another mail on Saturday to tell be the parcel had been despatched.
The price was equal to the cheapest I could find on the net or physical shops with no charge for delivery.
It arrived on the Monday via TNT so overall a very positive experience for me.
I recently order some print cartridges online. The ones I clicked on were 'print 3x more pages but they sent 'print 2x more pages. They asked me to send a photo of my order, which I did. They did not reply. Neither did they reply to 2 further emails. The cartridges do work but are not 'high capacity'. This was the only reason I ordered from their site. This particular item was misrepresented on their site
You would think a big company like Staples would be able to afford an e-commerce system that implements really basic things like automatically checking like voucher codes work or is applicable to a certain product before letting a customer proceed with a sale. As it is, I proceeded with an order (a Kobo Touch) and paid with no problems. Then I received an email on Monday telling me that my voucher code wasn't valid and they had to therefore cancel the order. The email response was in a Word document, a bit strange, and seems to generally reflect the shambles that is their IT systems.
I don't usually leave bad reviews for companies whose service I am dissatisfied with but I feel these problems should be highlighted. As it is, I won't be ordering from Staples again.
Bought an HP deskjet printer in July(2012), went faulty in August. Took the item back to the shop - the assistant was the most unhelpful person Ive ever met.He said it would take a month to repair - just what you need for a business. had to buy a new printer ( not from Staples).
I strongly advise you not to buy a printer from Staples
I bought a Brother printer/fax which was faulty within weeks of purchase. I was told they could not help me and I should contact Brother. I contacted the Brother helpline which gave me inaccurate information and I was left with a printer and fax that didn't work and I was losing business as a result. I took it back to them as it was faulty and they refused to exchange it. They offered me a loan pending return of the repaired printer which I did not want to accept as the problem with the printer was in its bad sortware which was likely to recurr and cause more loss of orders for me. I had spent over £300 and they now have my money and the printer which was useless. I needed an operating fax for my work so I bought an Hewlett Packard replacement elsewhere and will never buy anything from Staples again.
I ordered some stamps and paper online. I was then send an Email telling me my order had been cancelled because you cannot have free delivery when ordering stamps. When I went back on the site to order other items so that my order would me large enough for free delivery the stamps were out of stock. I informed them that they should not have cancelled my order, they should have informed me and I would have added other items to achieve free delivery. I was then ignored for two weeks even though I got a receipt telling me they had read my Emails. Very poor customer service. I was eventually sent an Email saying order cannot be ammended. That is a terrrible system if items can't be added to an order. I will never be using Staples again.
We used staples for several years before changing to our new stationery supplier for our estate agents. I always found them okay, prices are generally pretty high but their range beat most of the competitors and it usually turned up on time. Customer services could be a bit of a hassle at times but satisfactory. Just not as good as some of the new boys in their market.
After purchasing a shredder at the Colchester store I was disappointed to find the same thing at staples online but selling for £70 cheeper! My complaint was ignored.
To my surprise, when the same shredder broke down recently and I returned it to the store where I bought it, I was given full credit towards another purchase, eventhough the shredder was 13 months old.
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