Staples reviews

Ridiculous shopping cart / ordering system

You would think a big company like Staples would be able to afford an e-commerce system that implements really basic things like automatically checking like voucher codes work or is applicable to a certain product before letting a customer proceed with a sale. As it is, I proceeded with an order (a Kobo Touch) and paid with no problems. Then I received an email on Monday telling me that my voucher code wasn't valid and they had to therefore cancel the order. The email response was in a Word document, a bit strange, and seems to generally reflect the shambles that is their IT systems.

I don't usually leave bad reviews for companies whose service I am dissatisfied with but I feel these problems should be highlighted. As it is, I won't be ordering from Staples again.

Alexander Chaychuk found this review useful

Do not buy a printer from Staples!

Bought an HP deskjet printer in July(2012), went faulty in August. Took the item back to the shop - the assistant was the most unhelpful person Ive ever met.He said it would take a month to repair - just what you need for a business. had to buy a new printer ( not from Staples).
I strongly advise you not to buy a printer from Staples

Very helpful

Not really an experience with their website - but the staff in their store in Huntingdon were kind, friendly and very helpful when I had issue with a chair that I had purchased.

Terrible service and bad attitude

I bought a Brother printer/fax which was faulty within weeks of purchase. I was told they could not help me and I should contact Brother. I contacted the Brother helpline which gave me inaccurate information and I was left with a printer and fax that didn't work and I was losing business as a result. I took it back to them as it was faulty and they refused to exchange it. They offered me a loan pending return of the repaired printer which I did not want to accept as the problem with the printer was in its bad sortware which was likely to recurr and cause more loss of orders for me. I had spent over £300 and they now have my money and the printer which was useless. I needed an operating fax for my work so I bought an Hewlett Packard replacement elsewhere and will never buy anything from Staples again.

Not bad at all

I like the range staples, I less like the high prices but items always turn up as they should and their staff are fairly friendly!

Poor Customer Service

I ordered some stamps and paper online. I was then send an Email telling me my order had been cancelled because you cannot have free delivery when ordering stamps. When I went back on the site to order other items so that my order would me large enough for free delivery the stamps were out of stock. I informed them that they should not have cancelled my order, they should have informed me and I would have added other items to achieve free delivery. I was then ignored for two weeks even though I got a receipt telling me they had read my Emails. Very poor customer service. I was eventually sent an Email saying order cannot be ammended. That is a terrrible system if items can't be added to an order. I will never be using Staples again.

Used to use them, always ok but never spectacular

We used staples for several years before changing to our new stationery supplier for our estate agents. I always found them okay, prices are generally pretty high but their range beat most of the competitors and it usually turned up on time. Customer services could be a bit of a hassle at times but satisfactory. Just not as good as some of the new boys in their market.

Rejected cashback

Rejected my cashback for no obvious reason. OK so it was only £2.99 but I will not use these again.

Mixed blessings...

After purchasing a shredder at the Colchester store I was disappointed to find the same thing at staples online but selling for £70 cheeper! My complaint was ignored.

To my surprise, when the same shredder broke down recently and I returned it to the store where I bought it, I was given full credit towards another purchase, eventhough the shredder was 13 months old.

Delivery was Prompt

The delivery of my order was fairly quick, everything was included - their site could use a bit of work though as the checkout process was a little difficult!